Help:Ask an account question/Archive200905-200906

Account Existence
My computer got wiped clean recently and I wanted to reinstall Guild Wars. I was wondering though if my account would still exist as when I typed in my username and password it said it didn't recognize my account information. The only other explanation, I can think of, is I some how messed up my account name or password.--98.117.74.203 20:20, 10 May 2009 (UTC)
 * Yes it will still be there. All you have to do is reinstall and log in. All account information is saved on their servers. The only thing on your computer is the .dat file that contains everything needed for Guild Wars to run.[[Image:User DrogoBoffin sig icon.png|Talk page]] Drogo Boffin 21:13, 10 May 2009 (UTC)

Thank you so much, know it's time to figure out what I messed up in my login!--98.117.74.203 21:56, 10 May 2009 (UTC)
 * Np. There is always the Forgot Password option that will let you figure it out. If you forgot your email you cant get the password and if you remembered your email then you get the password.[[Image:User DrogoBoffin sig icon.png|Talk page]] Drogo Boffin 22:06, 10 May 2009 (UTC)

Trading
Hello Guid wikiiers, i have a question a bout trading.

My question is; is it possible to trade any armor (bandana etc) are can u only trade weapons?

Thank you.--81.245.46.249 14:37, 11 May 2009 (UTC)
 * Please make a new category for your questions. To answer, yes you can trade Armor. However, other people or characters can't use it because Armor is customized -- Arduinna [[Image:User_Arduinna_Companionship.jpg|15px|talk]] 14:54, 11 May 2009 (UTC)

PvP Armor Rewards
Hello guild wiki.

I have a question about pvp armor rewards, is it possible that if you only got nightfall or factions to unlock armor from prophecies with pvp Reward? --81.245.46.249 14:37, 11 May 2009 (UTC)
 * Hello guild wiki.
 * I have a question about pvp armor rewards, is it possible that if you only got nightfall or factions to unlock armor from prophecies with pvp Reward? --Janvflord 09:31, 17 May 2009 (UTC)

Two Guild Wars accounts on the same master account
Hello, everyone. I want to have a second Guild Wars account with a free Xunlai Storage Pane update. Is it possible to get this upgrade when both of GW accounts will be linked to the same master account? Or is it better to have separate master accounts? --The preceding unsigned comment was added by 83.237.111.122 (talk).
 * Official FAQ says:
 * Q: What limitations does this promotion have?
 * A: This promotion is limited to one pane of storage per Guild Wars account. ...
 * Does this mean that one master account is enough? --The preceding unsigned comment was added by 83.237.111.122 (talk).
 * One NCSoft account for multiple Guild Wars accounts works fine. At one point in the process if you have multiple game accounts linked to one NCSoft account, you'll need to choose which account you want to apply the free storage to. This just means that you'll have to do the process more than once for your accounts (i.e., go through and select your first account, apply free storage, go through and select second account and apply free storage to that, etc). --Nkuvu [[Image:User_Nkuvu_sig_button.jpg]] 16:43, 12 May 2009 (UTC)
 * Thanks, it really works that way. --The preceding unsigned comment was added by 83.237.111.122 (talk).

i need some help...
How can I delete my account? Can I even do that?--94.101.1.49 19:27, 15 May 2009 (UTC)
 * No. Why would you want to?  The closest you can get to deleting an account is getting perma-banned.  If you want to do that, spam disguised Last Measure links in local or something.  Really, though, you've better off just leaving it alone than trying to get it banned.  You might want to play again one day.  --Jette  [[Image:User_Jette_awesome.png|19px]] 21:33, 15 May 2009 (UTC)

unable to log in
I can't log in to my account and Ncsoft account. =[ --Bive 18:15, 25 May 2009 (UTC)
 * Contact support, there is nothing we as wiki users can do, most likely. - anja  [[Image:User Anja Astor sig icon.png|talk]] 18:22, 25 May 2009 (UTC)

Linking GW account to NCsoft account
Hey, Sorry to bother with something i guess most people are able to, but how do i link my Guildwars account to the NCsoft Master account I have just created? I tried to get the free storage, but when i get to the page where it say: "In order to use your serial code with an existing Guild Wars® account, you must link your Guild Wars® account to your NCsoft account." and then shows account name and password, and then the button link&sellet account,

When i type my account name and password in, a red box appears and it say: "Your account name should be between 5 and 12 characters, containing only letters and numbers, and starting with a letter. No special characters are allowed."

Please what should I do? --87.58.146.186 16:11, 26 May 2009 (UTC)

how do i cancel a guild wars account?
how do i cancel a guild wars account?
 * You don't.. just quit playing. Your account is permanent once it's been created. --[[Image:User Wynthyst sig icon.png | Wyn's Talk page]] Wyn 06:20, 26 May 2009 (UTC)

is there any way to restart it? like wipe it clean? cause i can't remember my username or password so i can't get back on
 * If you have your access keys, you can contact ArenaNet support using the link at the top of this page and they can help you retrieve your information. --[[Image:User Wynthyst sig icon.png | Wyn's Talk page]] Wyn 23:30, 26 May 2009 (UTC)

Gaile..Everyone asking me to come to you for help..I really need help
Its been 2-3 days since my account is banned.. I was playing Guild Wars and got disconnected all of a sudden.. i went back to log in..it states that my account is banned permanent because of use of bot or 3rd party program.. I swear i never use any of these program..I think someone just false reported me for botting..i'm being wrongly accused.. I'm just a Guild Wars fan..i like to play this game..its really nice.. but for what i paid for this game.. i don't deserve to get banned for some false report.. Guild Wars obviously didn't check properly before banning me.. I went to support team for help.. My ticket is (090526-002008) They aren't responsive to my questions..I got quite fed up..I was innocently banned and now they aren't helping to get my account unbanned.. I even went to a fansite to post about my problems..

This is my thread about it : http://guildwars.incgamers.com/showthread.php?t=488895

There are some responses saying you may be able to help me.. the first thing i did after knowing that was to create a account here.. to post to you my problems..see if you can help out.. I'm also unsure whether am i posting at the wrong section of Guild Wiki.. But its worth a try.. Really look forward to get help from You=]

p.s. Botters deserve to get banned..but innocent people doesn't deserve it..
 * First off, we aren't ANet support and Gaile doesn't watch this page. If you want to talk to her, go to this page and start a new section.  Judging from your support ticket, it looks like you haven't actually gotten a reply from Support yet.  You've been e-mailing them repetitively, which actually makes it take longer for them to reply to you and usually ticks them off as well.  Be patient and they may be able to help you with your issue.  Furthermore, when/if you do talk to Gaile, you'll need to provide her with your support ticket reference number (in this case, it's 090526-002008).  Finally, English only requires one full stop after every sentence, so stop hitting the key twice.  --Jette  [[Image:User_Jette_awesome.png|19px]] 18:22, 28 May 2009 (UTC)

account problem
i havent played GW in awhile and cant remember my login info i tried my old and current emails and different passwords that i usually use buti couldnt login i have the access key card as well what do i do to find my login information? PLEASE HELP
 * Start the Guild Wars game client. There is a link below the password field that says "Reset password". It will prompt for confirmation and a new randomized password will be sent to your email account. --Jette  [[Image:User_Jette_awesome.png|19px]] 00:21, 31 May 2009 (UTC)
 * If you still can't figure it out, contact and give them as much info as you can, especially your access key(s), and they should be able to give you your account info.  &not; Wizårdbõÿ777  ( talk ) 00:22, 31 May 2009 (UTC)

Accounts Problem
Hey guys..I think that when u read my problem u gonna laught..K here starts the problem.It was my birthday when i first bought GuildWars:Factions 2 weeks later i decided to buy nightfall,but i was such a noob that i made 2 accounts..i did not joined the Acces Key. So my question is...is there any way to delete/recover my acces key ?i hav the acces key from the 2 accounts at the box but i hav the games in different's account..IS THERE ANY WAY?PLEASE ANSWERRR!!

CYA --The preceding unsigned comment was added by 190.247.65.202 (talk).
 * Sorry but no you cannot link the two accounts. They are final once created.[[Image:User DrogoBoffin sig icon.png|Talk page]] Drogo Boffin 00:19, 3 June 2009 (UTC)
 * Check support entry about Merging Guild Wars Accounts. --NIN37 00:43, 3 June 2009 (UTC)

Deleting account
Ok, so i understand i can't delete my account! Is that really possible? I mean, i'm VERY AFRAID that if i just quit playing, a hacker would crack my password and make terrible things. He can do that, right?! He can use my account to buy things, make illegal things, etc.!!! So how can i make this thing not happen??!?! --The preceding unsigned comment was added by 78.96.214.39 (talk).
 * If you're worried about security, change the email address and password to something that are not meaningful, and will not trace back to you. In the end, most accounts (email, game, message board, etc) are permanently hackable, even after account deletion, so this is a minor worry.  Otherwise, try contacting Arena Net Support.  [[Image:User_Scion_Of_Erixalimar_SigIcon.png | ]] ~Scion~ [GRIPE]  18:46, 4 June 2009 (UTC)
 * Hackers can cause any computer on earth to detonate in a six-gigaton explosion from anywhere in the world. --Jette  [[Image:User_Jette_awesome.png|19px]] 22:05, 4 June 2009 (UTC)
 * Um, right.


 * Anyway, if you're worried about it, change your password to the maximum length string created by beating your head on the keyboard or having your cat walk on it, such as "%#amH#%HQ%HKM%6j^Q_q4j953qmj^^)Ja4w6". Preferably write this down and put it in a safe or something just in case.
 * Also, they can't try to brute force your password unless they know the login, and I think this game has something where if you try to login and fail a large number of times, (e.g. 20 or so), it will have increased the delay between allowed attempts to something noticible, and from there increase it to only allowing one login attempt per minute or less. (And probably flagging administration at some point as well.) --Star Weaver 22:16, 4 June 2009 (UTC)
 * Just make sure if you think you might EVER want to play again, you write down the details of your changes somewhere, especially if you change the email address. Time and again we get questions from people who have quit for a long period of time and then decided to come back and they can't remember their login details, and have not maintained possession of their access keys, which makes it very difficult to ever access your account again, and very difficult for support to even assist you. --[[Image:User Wynthyst sig icon.png | Wyn's Talk page]] Wyn 22:24, 4 June 2009 (UTC)

fire imp
yah i bought factions and prophecies in a platinum package where it was game of the year edition and got no fire imp but i did get the weapons. can any1 help me?
 * This is something you should take to support. [[Image:User DrogoBoffin sig icon.png|Talk page]] Drogo Boffin 22:00, 7 June 2009 (UTC)
 * Was the fire imp listed specifically on the box? It may have been an older copy of the game that did not include the fire imp. --[[Image:User Wynthyst sig icon.png | Wyn's Talk page]] Wyn 22:23, 7 June 2009 (UTC)
 * That could be but it is also something that was changed to be part of and come with the Game of the Year edition. So he should have gotten it. Go to the in game store and see if it gives you the ability to buy whatever it takes to get the fire imp or if it says already purchased.[[Image:User DrogoBoffin sig icon.png|Talk page]] Drogo Boffin 22:28, 7 June 2009 (UTC)
 * I was just looking at the online store and it looks like the fire imp is an addon that can be purchased seperately. I already have it so I cannot be certain. I would still contact support and see what they tell you.[[Image:User DrogoBoffin sig icon.png|Talk page]] Drogo Boffin 22:34, 7 June 2009 (UTC)
 * I don't see any indication that the Igneous Summoning Stone was added to the platinum or GotY edition. --[[Image:User Wynthyst sig icon.png | Wyn's Talk page]] Wyn 04:40, 9 June 2009 (UTC)
 * New purchases from the Guild Wars In-Game Store will have the Igneous Summoning Stone.
 * Purchases made from a retail (physical) store will only add the Igneous Summoning Stone if the box explicitly states it includes it (there will be a Fire Imp picture and some info about the item). --NIN37 13:13, 9 June 2009 (UTC)

Acess key retrevial
Is there any way that i can retrieve my access key number?

I purchased the game of the year edition and lost the access key card that came with my box set.--71.32.238.209 04:21, 9 June 2009 (UTC)
 * If you created your account already, you shouldn't need it, simply log in. If you haven't, then no there isn't. --[[Image:User Wynthyst sig icon.png | Wyn's Talk page]] Wyn 04:33, 9 June 2009 (UTC)
 * Well i was hoping to get the 4th anniversary storage pane. Looks like i'm S.O.L.--71.32.238.209 05:55, 9 June 2009 (UTC)
 * You don't necessarily need the access key, I don't believe. I know that I didn't provide the access keys when I created the master account on ncsoft, I just had to use my game login / password to "tie" them together. If you're trying to get support to provide your existing master account information, try providing other information that will allow you to identify that the account is indeed your own. Support should be able to work with you on that. Freedom Bound 12:33, 9 June 2009 (UTC)
 * Yeah, access keys shouldn't be necessary to create your NC Soft account, as long as you know your game login details. --[[Image:User Wynthyst sig icon.png | Wyn's Talk page]] Wyn 12:52, 9 June 2009 (UTC)
 * You can't get the bonus storage tab using a trial account. At least one full campaign must be added to your game account.
 * Like Wyn said, if you've already added the serial to your account, you won't need it anymore; but if you haven't yet and lost it, well... it's kind of buying a sandwich in town and not knowing where you left it. :P --NIN37 12:57, 9 June 2009 (UTC)

OK! got it taken care of and my master account is linked to my GW account. Thanks for the help.--71.32.238.209 17:21, 9 June 2009 (UTC)

Two guild wars accounts
So I got a Guild Wars 1 game and played it, so I decided to get factions.

After I bought it, I had no Idea I could play factions on the same account as my guild wars 1 one with the same character,so I made a new account to play factions on. a while into it I figured this out. I got nightfall and used the factions account with it.

Is there any way to combine the factions/nightfall account with the Guild Wars 1 account or something similar?
 * Contact support. After this long, it's extremely unlikely they will be willing to help you, but it is possible.  --Jette  [[Image:User_Jette_awesome.png|19px]] 09:27, 9 June 2009 (UTC)
 * Copy&Paste from a previous post:
 * Check support entry about Merging Guild Wars Accounts.
 * But keep in mind that accounts won't be "merged" (you will not keep characters/items on both of them). At most (if they decide to let you have just one account with all three campaigns), one account will be wiped (characters, items, money, unlocks, title, etc will be deleted) and access to campaigns tied there will be granted to the other account. Not really useful when you have two "active" accounts (with high level characters, lots of unlocked skills and advanced title tracks), but might help those who accidentally created a new account instead of adding activation key to older one.
 * My suggestion would be getting a new Prophecies (or Prophecies + Eye of the North) and add it to your Factions + Nightfall account and use the other account as storage (mule characters). Not the cheapest choice, but you'd be able to take advantage of both accounts. --NIN37 13:08, 9 June 2009 (UTC)

Can i move a campaign to another account?
is there anyway for me to move the factions campaign from my one account to the other? --The preceding unsigned comment was added by User:70.44.15.253 (talk).
 * Read the section above the section above you. --Jette  [[Image:User_Jette_awesome.png|19px]] 17:06, 10 June 2009 (UTC)

Unable to log in
iam not able to log onto guildwas on june 11 is it becouse of a update? it brings up the loading screen but i never went to 1% --The preceding unsigned comment was added by User:69.225.82.97 (talk).
 * It's possible that a firewall program is blocking Guild Wars due to the update. -- [[Image:User Gordon Ecker sig.png]] Gordon Ecker (talk) 05:09, 12 June 2009 (UTC)

Forgot login & password
Whats my login name and password? I forgot it because its 1 year ago ive played the game and i quit But i want to play again after 1 year --The preceding unsigned comment was added by User:77.165.22.139 (talk).
 * Don't worry, the game is still crap. You don't need to bother.  If you're sure, though, just read the FAQ linked to at the top of this page.  --Jette  [[Image:User_Jette_awesome.png|19px]] 18:15, 12 June 2009 (UTC)

Account Name
How can i find out what my old account name is? &mdash;The preceding unsigned comment was added by 72.39.108.219 (talk &bull; contribs) at 18:19, 13 June 2009 (UTC).
 * Please check next section. --NIN37 16:38, 14 June 2009 (UTC)

Can't link to NCsoft account
I try to link my guildwars account to my NCsoft account to get the free storage but it says "The specified account is already linked to another NCsoft account. Please contact Customer Support if you require additional help."

This is the first time i've ever tried linking my accounts so i don't know how it's already linked.

Is there a way for me to figure out what NCsoft account my Guildwars Account is linked to so i could just use that one?--75.16.140.139 07:02, 14 June 2009 (UTC)Nero
 * Is there any option on the NCSoft site to email you your account name/pass? ~Shard  [[Image:User Shard Sig Icon.png]] 07:29, 14 June 2009 (UTC)
 * Ah, nvm, I see you need your account name for that :P Try getting into contact with a support person and see how far you can get. ~Shard  [[Image:User Shard Sig Icon.png]] 07:32, 14 June 2009 (UTC)
 * Contact Support here and fill out a Support Ticket, most likely they'll ask for account information that you as the account holder would know: such as your name/address/keys used on your account (those little cards you get in the box) etc and they should be able to sort it out for you. Your issue is a common one as a lot of users have forgotten their NcSoft Account name and/or password.  I wish you luck.  000.00.00.00 07:38, 14 June 2009 (UTC)
 * If you opened the In-game store before you created an NCsoft account that way. If you don't remember your login details, follow 000's advice. &mdash; User_Poki_sig.png Poki#3  (talk ) 09:40, 14 June 2009 (UTC)

(Reset indent) Check support entry named I can't remember my NCsoft account name and password. Detailed info can be found on the Account Information Field Descriptions entry. You'll need to use the Ask a Question link, so Create a Support Account if you don't have one yet (Support, Forum, Game and Master accounts are different accounts). Please do not post your personal info here at the wiki (because we are not ANet/NCSoft/PlayNC). --NIN37 16:36, 14 June 2009 (UTC)

Can't remove a name from Ignore
I am trying to remove 3 names from my Ignore list, but it isn't working. I can put a new name on the list and then remove it. Why can I not remove the ones I want to remove? --The preceding unsigned comment was added by 71.226.192.117 (talk).
 * Click on the icon next to the name and either click on move to friends list or remove from all lists.[[Image:User DrogoBoffin sig icon.png|Talk page]] Drogo Boffin 20:22, 14 June 2009 (UTC)
 * Sometimes you have to move that person to the friends section, then remove them. ~Shard  [[Image:User Shard Sig Icon.png]] 20:40, 14 June 2009 (UTC)
 * I tried both of those steps. I can't remove them from all lists, and I can't put them back in my Friend's list.  I can, however, add a new person to Ignore and then remove them.  Just not these 3 names. --The preceding unsigned comment was added by 71.226.192.117 (talk).
 * You can't move someone from Ignore List to Friend List if your Friend List is full (I think it can contain up to 50 players).
 * If you can't remove someone from your Friend/Ignore List, your best choice would be contacting support.
 * Please sign your comment by typing 4 tildes ( ~ ) at the end of your question. --NIN37 23:06, 14 June 2009 (UTC)

access key?
where can i buy a new access key? i made an account but i did not have a video card so i cant play and i have a new computer that does work with the game but i need to find a new access key. --The preceding unsigned comment was added by User:74.178.203.200 (talk).
 * Log in with the account you made, they don't expire. --Jette  [[Image:User_Jette_awesome.png|19px]] 12:59, 15 June 2009 (UTC)

account blocked?
Early this morning i tried to log in to guild wars & got the message "Your Guild Wars account has been blocked for an account issue....(code=045)."

Anyone know what would cause this or what it means? I know ive done nothing wrong. I dont spam, curse in trade/gen chat, or try to scam ppl.....so why is this happening to me? --The preceding unsigned comment was added by 76.28.101.208 (talk).


 * You can look here to learn more about the code. You should contact support for help with this situation.[[Image:User DrogoBoffin sig icon.png|Talk page]] Drogo Boffin 06:22, 20 June 2009 (UTC)


 * i have looked at all the places on the support site, including sending an email to support. however, my error msg did not display a specified time for a susp/ban, nor did it say whether it was suspended or banned in the first place.  i have gone thru w/ my 72 hour absence, yet acct is still blocked....WTH? --76.28.101.208 23:55, 22 June 2009 (UTC)


 * You probably won't get unbanned until your "account issue" gets fixed. Just keep mailing once per day or so to support, and if after a week there is still not answer contact Regina and see if something can be made... --Fighterdoken 00:00, 23 June 2009 (UTC)

Linking Problem
I'm trying to link my Guild Wars Account to my NCsoft main account, but every time it asks me to login it keeps telling me; Your account name should be between 5 and 12 characters, containing only letters and numbers, and starting with a letter. No special characters are allowed.

I have an account so what's the deal? --The preceding unsigned comment was added by 68.207.194.36 (talk).


 * That message means that you are entering characters that they dont accept. Check your username and password and try again. If you still get the same message then you should contact support.[[Image:User DrogoBoffin sig icon.png|Talk page]] Drogo Boffin 16:53, 26 June 2009 (UTC)

It worked. Thanks. Also is there anyway to transfer a Guild Wars account from one main account to another? --The preceding unsigned comment was added by 68.207.194.36 (talk).
 * No there isnt unless you had a campaign alread for example. You have Prophecies and then you buy factions and instead of adding it to the prophecies account you actually create a new account. If you have the keys and can prove you own the account contact [support] and tell them that you accidentally made a new account instead of adding to the one you already had.[[Image:User DrogoBoffin sig icon.png|Talk page]] Drogo Boffin 17:16, 26 June 2009 (UTC)
 * Yes you can! talk to support and provide all the access keys. they will join them for you but you may lose some items. They will explain as you go. I had all 4 expansions all on different accounts. support merged them all together into one account. --The preceding unsigned comment was added by User:Niall75 (talk).
 * Copy&Paste (again) from a previous post:
 * Check support entry about Merging Guild Wars Accounts.
 * "Merging" two accounts would "wipe" one of them (delete characters, items, titles, unlocked skills, etc) and grant access to campaigns linked there to the "main" account.
 * You can't transfer characters from one account to another.
 * You can, however, transfer items/gold by trading them (you'd either need to have access to both accounts at same time or have a trustworthy friend to keep the items while you change accounts, though). --NIN37 01:10, 30 June 2009 (UTC)

Access Key Help
(key code problem) hi there i have a litte problem when i wanted ot play guildwars  i couldnt enter my keycode it said it was allready in use, some time back i gived myxgf brother the bode on piece of paper when i told him about stiuation he told me that he removed the copy of my game off his computer i allso ask the games shop and they top me to go to the web page and request a new one, i dont really no much about the website :S is there anything i can do to play guildwars with new key code and reset my pass to? thanks

(code problem) hi there i have a litte problem when i wanted ot play guildwars  i couldnt enter my code it said it was allready in use, some time back i gived myxgf brother the bode on piece of paper when i told him about stiuation he told me that he removed the copy of my game off his computer i allso ask the games shop and they top me to go to the web page and request a new one, i dont really no much about the website :S is there anything i can do to play guildwars with new key code and reset my pass to? thanks
 * Your brother removed the game from his computer, but the access key is still in use. The client is a universal program that can be added/ removed without an access key, but you create an account with the access key. Once you've created an account with one, the code you used will never be usable again.-- Shewmake 22:59, 26 June 2009 (UTC)

Gw Store
I had my account purchased for me by a freind. I wanted to buy the 2008 upgrade to add to it. I went to the gw store and it won't even come close to allowing any purchase of a darn thing. I have very much lost my patience. I wish for this to be resolved. Sincerely and angered,


 * We are simply GW players like yourself. We are not support. To buy anything from the online store you need to link your GW account to a NcSoft master account. If you are having trouble with this please contact support. (edit) Also please dont post personal information.[[Image:User DrogoBoffin sig icon.png|Talk page]] Drogo Boffin 22:07, 27 June 2009 (UTC)

Account name
I changed my email account and my account name was that old email address. I need to change my account name so how do I do that? --The preceding unsigned comment was added by 72.241.78.75 (talk).
 * Short answer:
 * You can't change your login (as covered by our FAQ).
 * Long answer:
 * Check Guild Wars E-mail Address Change. --NIN37 01:18, 30 June 2009 (UTC)