Feedback talk:Bug reports

Guild Wars Support Forums
I suggest that all the "Feedback:Bug reports" pages be fully protected and have a template placed at the top of each page directing people to submit their reports on the Guild Wars Support Forums, which (unlike the "Feedback:Bug reports" pages) has a ArenaNet member replying to reports. --Silver Edge 04:56, 15 June 2011 (UTC)


 * I agree: we should lock these pages and redirect people to the official support forums.


 * I wish ANet had done things the other way around (redirect the forums to here); I think there are advantages to the format (and research/testing cadre) available at GWW. However, there's no advantage to misleading people; obviously, ANet is focusing more (all?) resources on the forums.


 * I'm going to leave a note on Lo Presti's talk page, asking him to double-check that the QA team has stopped visiting GWW's bug reports. — Tennessee Ernie Ford ( TEF ) 05:23, 15 June 2011 (UTC)
 * Gaile has stated that the Feedback:Localization bugs pages are still being used by ArenaNet, so those shouldn't be protected. --Silver Edge 05:33, 15 June 2011 (UTC)


 * Also: (i.e. ANet asking people to post on the forum). And  — Tennessee Ernie Ford ( TEF ) 06:00, 15 June 2011 (UTC)
 * interesting.. when i notice someone trying to report a bug i tell them to just go to the support page but now that there is a forum... when did this launch? back on topic i think that yes if anet went thew the effort of making a support forum then i think that's were we should direct people. also dose the new forum support links to the wiki? a lot of support questions can be answered via links to the wiki.-[[Image:User_Zesbeer_sig.png|link=User talk:Zesbeer‎]] Zesbeer 07:32, 15 June 2011 (UTC)


 * I think they just launched, judging by the posts from Gaile et al. Some posters are directing ppls to the wiki. I feel they missed an opportunity to integrate the two approaches. — Tennessee Ernie Ford ( TEF ) 09:10, 15 June 2011 (UTC)
 * User:Stephane Lo Presti/News/2011-06-20. --Silver Edge 03:51, 21 June 2011 (UTC)

(Reset indent) As noted in his news page I linked above, Stephane Lo Presti has also stated that the "Feedback:Bug reports" pages should be protected and new bug reports should be placed at the Guild Wars Support Forums instead, so the remaining tasks are to create and place a notice at the top of each "Feedback:Bug reports" page, then asking an admin to protect the pages. Maybe something like: --Silver Edge 01:49, 23 June 2011 (UTC)


 * I agree. I think we can be more emphatic:
 * Archive all the current contents and protect those pages (they will still be available for QA to review, should they want to).
 * Post only the note on each of the bug report pages, so that there is no confusion about where people should go.
 * Add a parenthetical to the note explaining that, e.g. ANet will only review bug reports submitted through their official forum.
 * — Tennessee Ernie Ford ( TEF ) 01:54, 23 June 2011 (UTC)

Final follow-up
Unless there are objections, I'm going to archive all the exiting bug notes (except for localization) as follows:
 * 1) Move the existing page to [Page (Unresolved (pre-Forum)]
 * 2) Redirect each of the existing pages to the main bug page
 * 3) Include a note at the top directing peoples to the bug report forum.
 * 4) Include all the Archive Boxes (with links to existing archives and the new ones).
 * 5) Include a note on the archive page (and talk) to ask peoples to avoid commenting.

I also think that we should lock (at least temporarily) most of the pages to discourage people from adding new notes/bugs/comments (but that decision can wait until we see what happens; perhaps no one will post anew). — Tennessee Ernie Ford ( TEF ) 19:15, 28 June 2011 (UTC)