Feedback talk:Gaile Gray/Archive Support Issues/Wintersday 2009-2010

Lag Issues: 29 December

 * Issues in Kamadan and Eye of the North

I noticed a lot of rubber-banding and lag in Kamadan in recent days, particularly in the American Districts. I wrote one of our programmers today and even though it's his day off, he kindly took a look at the situation. It seems one of the (many) servers is having some issues, and one or two of the ADs for Kammie are running on that server.

Our advice: If you experience excessive amounts of lag or that bounce-back, running in place feeling, please change districts. You will almost certainly find that things improve and that your ping improves. If you experience a lot of lag, before you leave the district could you do me a favour? Mouseover the green/orange/red button thingie (I call it the Lag-O-Meter) in the lower right of your screen, and post the Server IP address that you see. Now, I'm not talking a bit of lag -- that can happen any old time and is often outside our servers. I'm talking about issues of huge delay, like when you post chat and it takes a minute to appear on screen, or when you just can't move across the screen because you keep snapping back. If you want to participate and are having those extraordinary issues, please post the Server IP in this thread. Thanks for your help! -- Gaile 01:59, 29 December 2009 (UTC)


 * Eye of the North's been having horrid issues, too, particularly in 216.107.245.126. --174.130.129.212 02:35, 29 December 2009 (UTC)
 * All american districts of kamadan cause lag, however, the one listed above is the worst offender (others include 216.107.245.109 or 103). 126 is horrible in eye of the north as well (outpost, while the other 2 I listed are not. I moved to international and have had no issues there. Cosyfiep 03:44, 29 December 2009 (UTC)
 * Yeah, the international district in Kamadan seems fine, but the one in Eye of the North (server 116) is just as bad as 126. --174.130.129.212 19:39, 29 December 2009 (UTC)
 * The one that seems problematic for Kamadan is 216.107.245.103. Another we know is a concern for Eye of the North is 10.24.4.66 / 206.127.146.106. I will relay the other numbers listed, and thanks for the input. Please continue to post servers with on which you're noticing excessive (I don't mean minor) lag. Thanks again! -- Gaile [[Image:User gaile_2.png| ]] 23:28, 29 December 2009 (UTC)
 * My ele is stuck in Eye of the North. Every time I try to log in, it takes 5 minutes to load, and once I finally enter, the average ping is 30k. When I try to warp out, it takes another 5 minutes before giving me err=40. The IP is 216.107.245.116. --Macros 01:58, 30 December 2009 (UTC)
 * Login with another character and change districts to something obscure like Asian or Russian, as long as it doesn't have the over-the-top lag. Then go grab your ele out of there. [[Image:User Rose Of Kali SIG.jpg]]Rose Of Kali 02:10, 30 December 2009 (UTC)
 * Kamadan American (IP 216.107.245.47). Average ping of over 12k with fairly sizable spikes. Lots of rubber-banding and chat delay. I've been spending most of my time in Korean districts lately. It really is ridiculous. Jimbo32 22:33, 30 December 2009 (UTC)
 * Everyone in American Districts 1, 3, and 4 of Kamadan are complaining of ridiculous lag. Usually something over 10k pings. For some reason district 2 isn't bad. Oh, and people are often complaining of being kicked from the game in Amer. kamadan districts. Hope this helps. Karate [[File:User Karate Jesus KJ for sig.png]] Jesus  03:02, 31 December 2009  (UTC)
 * Oh, and the IP is 216.107.245.88. Karate [[File:User Karate Jesus KJ for sig.png]] Jesus  03:05, 31 December 2009  (UTC)
 * One more thing (sorry). Many people on game forums and in the game are complaining about being unable to log into the game if their character is in Kamadan or unable to map out of Kamadan at all. They are apparently being DC'd. Karate [[File:User Karate Jesus KJ for sig.png]] Jesus  03:14, 31 December 2009  (UTC)
 * It's pretty bad on IP 216.107.245.47. Lag spikes, people snapping to new locations.  Just terrible. &mdash; Sixshot 10:43, 31 December 2009 (UTC)

Disconnect Issues: 31 December 2009
We've noticed an increased number of concerns about disconnects and server issues. This is coupled with lag problems on a couple of servers. Two of our programmers have been assessing the situation and have determined that the best way to resolve this is to do a new build. This new build will resettle everyone onto a properly-functional server when he or she logs back in.

The team will be kicking of this new build within the hour. You probably will not see the customary Update Notes, because this is a holiday and it would be difficult to get speedy localization, etc. However, be assured the new build is the best way to prepare for the Wintersday finale. When you log back in, the team believes that you will find your game experience improved as far as lag and rubber-banding issues and as far as connectivity issues as well. -- Gaile 20:19, 31 December 2009 (UTC)


 * Thanks for the heads up Dj Furyan 20:35, 31 December 2009 (UTC)


 * Oh sure, my pleasure. :) -- Gaile [[Image:User gaile_2.png| ]] 20:41, 31 December 2009 (UTC)

The programmers who are working on this issue wanted me to mention that there may still be a certain amount of latency in the game because, after all, it's a holiday event and there are a lot of players in the game. We all know that a small amount of "lag" is common during big events and we all live with that. What they're believe they will be able to address with the build is the occasional significant lag issue we've been seeing, like not being able to make it across Kamadan AD #4 the other day due to rubber banding. The team believes that the new build will help with issues like that. -- Gaile 20:42, 31 December 2009 (UTC)
 * I'm more than happy to deal with just a normal amount of lag ;D. Thanks for the help Gaile and make sure and tell the team thanks. Karate [[File:User Karate Jesus KJ for sig.png]] Jesus  20:51, 31 December 2009  (UTC)

The build is completed and I posted on the Update Notes page. (Please let me know if I messed that up -- it's been a long time since I posted about updates, but Regina said "go for it" and I gave it a try.) Regina is posting on forums, I have posted here, and the Update Notes page is also current, so we feel that the word will get out about the build to those who are curious as to the reasons behind it. -- Gaile 21:06, 31 December 2009 (UTC)

Hat problem?
A bunch of people seem to not have received hats in Kamadan d22, maybe more. Updates as the come. Fred K 08:28, 1 January 2010 (UTC)
 * Some got one, some didn't. A bunch of people are all angry.  We'll see if they get handed out before Dwayna leaves. Fred K 08:31, 1 January 2010 (UTC)
 * And, she is gone and still no hat. Fred K 08:39, 1 January 2010 (UTC)
 * A bunch of districts in kamadan had NO EVENT AT ALL... ¬_¬ [[Image:User Rose Of Kali SIG.jpg]]Rose Of Kali 08:42, 1 January 2010 (UTC)
 * Same here, I've reported the issue on Joe's page though I doubt he is reading is page on new year's eve. Jaxom 08:55, 1 January 2010 (UTC)
 * Yes, there is an issue with the hats. Andrew Patrick and I are sending emails to quite a number of team members to let them know of this issue. I'm sorry that I don't have further information about the situation, but programmers and other team members are being made aware of what has taken place.
 * I think that the districts that had no event were those that were created after the start time. People expected a "rolling start" but I'm not sure that Wintersday is on that schedule, so when people make a district after the hour, an event may not trigger at all.
 * I will update when I have more info! -- Gaile [[Image:User gaile_2.png| ]] 09:03, 1 January 2010 (UTC)
 * I got the Grenth hat in LA with my ranger (Prophecies Character), 15 minutes later went to Kamadan European English District 1, the dialogue had just started (I missed the first line of the dialogue on my ranger) and did not get the Dwayna hat on my ranger but I did get the Dwayna Hat in Kamadan European English District 1 with a different account on a monk (Nightfall Character).
 * I remember from past years, when there were 50 or more districts that I could get the Grenth Hat in let's say for example LA AD1 and goto LA AD94 and get the Dwayna Hat, there was a delay of 10-15 minutes or more in higher districts. --[[Image:User_Qaletaqa_sig_icon.jpg|talk]] Qaletaqa Hania  09:09, 1 January 2010 (UTC)
 * Thx Gaile, but here the event did occur and did conclude without any issue except for the missing hat: Grenth won, he started giving presents in inventory, dropping fake presents on the ground and killing people. Only the hat was missing. (was nice seeing you and the Frog in LA tough) Jaxom 09:11, 1 January 2010 (UTC)
 * I was in District 45 Kamadan (because all the lower odd discricts were standing on Dwayna! WHAT"S UP WITH THAT?). Don't know when it was created, though, I was in LA at the start of the hour. I think I'm faintly smelling a second day of finale, unless this hat thing gets fixed very soon. [[Image:User Rose Of Kali SIG.jpg]]Rose Of Kali 09:13, 1 January 2010 (UTC)


 * Wait is the problem that the hats look terrible and are poorly designed or that people aren't getting them? It looks like the latter is more of a blessing than a "problem". <font color="Black" face="cambria">Karate [[File:User Karate Jesus KJ for sig.png]] <font color="Black" face="cambria">Jesus  <font face="Arial" color="gray" size="1">09:19, 1 January 2010  (UTC)
 * @KJ: Always so negative lol. I actually like the hats, they go well with the Dwayna Costume :). So not getting them is not a blessing for people that like them. There will always be people that like them and people that don't like them. I would even get them if they were ugly as hell, why? I might change my mind in the future and might start to like them, didn't like the antlers in the beginning... now I do. --[[Image:User_Qaletaqa_sig_icon.jpg|talk]] Qaletaqa Hania  09:30, 1 January 2010 (UTC)
 * Please don't troll. This isn't a discussion about art, this is a discussion about a support issue. Thank you. -- Gaile [[Image:User gaile_2.png| ]] 09:33, 1 January 2010 (UTC)
 * This is just a guess, but I'm going to test it in the next battle. What if holding any of these hats prevents you from getting another? What if both count as the same hat for the purposes of not getting another? I will put mine in storage for the next turn and see if I have any luck getting my second hat. Would really suck to spend all day here and not get my hats. :( [[Image:User Rose Of Kali SIG.jpg]]<font color="#000099">Rose Of Kali 11:37, 1 January 2010 (UTC)
 * I guess not. Some people say they got no hats at all from either events. "Lucky" me got at least one. [[Image:User Rose Of Kali SIG.jpg]]<font color="#000099">Rose Of Kali 11:57, 1 January 2010 (UTC)

Theory based on our alliance chat: when wearing a costume headpiece in the new "Costume Headpiece" slot during the wintersday event you won't get a festival hat. Just a theory though. T.T.H. 12:00, 1 January 2010 (UTC)
 * Nope, I had the Costume Headpiece slop filled, but still got the Grenth hat in the first Finale. Haven't been able to get the Dwayna version, though. 76.164.111.57 12:19, 1 January 2010 (UTC)
 * I was wearing a Wicked Hat in the new slot when I got my one and only hat this year. I did take off my costume and hat for next turn just to see. [[Image:User Rose Of Kali SIG.jpg]]<font color="#000099">Rose Of Kali 12:21, 1 January 2010 (UTC)
 * What town were you in? Lions Arch.

What district? English Districts (Various) Staid put from before event start to two hours after completion in each. Did the event take place? Yes, presents were distributed. Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes. Which hat would you have gotten? When Grenth won, I would've got a Grenth hat, when Dwayna won, I would've got a Dwayna hat.Yu Takami 14:44, 1 January 2010 (UTC)
 * From following our alliance chat it appears that if you have already received a hat -- either hat -- you cannot get the other regardless whether you have the hat in your inventory or in a costume slot or not.70.250.78.159 16:52, 1 January 2010 (UTC)
 * I've received no hats from any event thusfar, quashing the idea that it's "one or the other". Seems to me that the script that should be dishing out the hats is somewhat broken and dishing out to people/districts randomly. Others in my guild are also receiving NOTHING. Hatless new year! Yu Takami 19:11, 1 January 2010 (UTC)
 * I'm now 5 events and no hats what a waste of time
 * I have been online most of the day, tried to first in Lions Arch American D2, with no luck at getting a hat, tried then again in Kamadan D37? and still no luck with the hat, not sure what to say to be honest, been a really disappointing start to a guild wars year. User:Adoni M

Missing Hat? Please Help
Here are the things I would greatly appreciate you letting me know about any glitch that you, personally, experienced with the Wintersday hats:


 * What town were you in? Example: Lion's Arch or Kamadan.
 * What district? (approximate is fine if you don't know the exact number) Example: American District #34; German District #2.
 * Did the event take place? That is, did Grenth and Dwayna have their battle, did you get presents, etc?
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared?
 * Which hat would you have gotten? That is, which diety won the battle?

Thank you for this information. Remember, please answer only for your personal experience, so I can keep the data as clean as possible (no relayed reports, no repeats). Please ask others to post as well, if they had an issue. -- Gaile 09:33, 1 January 2010 (UTC)

11:13 AM

Renata Space


 * What town were you in? LA
 * What district? America district 19
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Grenth

IGN : Shiva Eluluu

I didn't get a hat for quite a few times now. I was in the following districts of Lion's Arch before the event started and still did not receive any hat:


 * American District 25 (6am EST) The event took place. I was there before the event even started and before Dwayna and Grenth appeared. Grenth won the battle, the fireworks went off, Grenthces were killing everyone and we were being resurrected. I got 15 gifts and no hat.


 * American District 75 (9am EST) The event took plac. I again was there before the event started and before Dwayna and Grenth appeared. Grenth won the battle. Same thing that happened when I was in District 25 happened. 15 gifts and no hat.


 * American District 47 (12pm EST) The event took place. I arrived 2 minutes before it started and before Dwayna and Grenth appeared. Grenth won the battle. Same old, same old thing happened again. I got 14 gifts and still no hat.

I was in the following districts in Kamadan and found no hats:


 * American District 23? I think (3:20ish am EST) The event took place. I arrived as it had already started. Grenth had won the battle. The usual occurred (Grentches killing people, etc.) and I only got 6 gifts. I think maybe that time it was because I got there late, but still no hat.


 * American District 25 (6:18 or so am EST) The event had taken place. I arrived just as they started giving out the gifts. Grenth had once again won. The whole fireworks stuff going and so forth. I got 15 gifts and no hat again.


 * American District 5 (9:19 am EST) After the LA event finished, I went here to try to find a hat. the event apparently took place and Grenth won. There was again fireworks, Grentches, present that blew up etc. I got 15 gifts again, but no hat appeared in my inventory.

My husband and I's computers are side by side so I watched him in different districts and he didn't find a hat anywhere either.

Reporting for my husband :

IGN : Beast Of Aaarrrgghh


 * Lion's Arch American District 68 (12pm EST)- He was there 20 minutes or so before the event started and before Grenth and Dwayna appeared. The event took place. Dwayna won. He got 14 gifts and no hat appeared in his inventory.

Thanks Gaile! I am not sure what you or whomever did, but I have to report this:


 * Lion's Arch American District 54 (3:00pm EST) - I was there 4 minutes before event. The event took place. Dwayna won and before I got gifts, I found a Hat in my inventory!

On my husband's behalf :


 * Lion's Arch American Dis 29 - (3:00pm EST) He arrived 1 hour before event. The event took place. Grenth won and he got a hat before the gifts! Shiva Eluluu

8:00 GMT:
 * What town were you in? Kamadan.
 * What district? American District 44.
 * Did the event take place? Yes, presents were distributed.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, for about 20 minutes.
 * Which hat would you have gotten? That is, which diety won the battle? I would have gotten Dwayna's hat--she won.

11:00 GMT:
 * What town were you in? Lion's Arch.
 * What district? American District 64. (May have been 66 or 68.)
 * Did the event take place? Yes, presents were distributed.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? I idled there for a few hours--since I didn't get the hat in Kamadan and needed to go to bed!
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna.

14:00 GMT:
 * What town were you in? Lion's Arch.
 * What district? American District 44.
 * Did the event take place? Yes, presents were distributed.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? I zipped into this district about a minute after the opening dialogue began between Grenth and Dwayna.
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna, again.

Thanks for soliciting these reports. -- San Mori

Didnt get a hat 3 times now:
 * Kamadan (9am GMT and 11am GMT) LA (11am)
 * distr 5 (Europe, english) (kam both) and 9 (or something in LA)
 * The event did take place and got presents
 * I was there before the event happened
 * Should have gotten an grenth hat


 * IGN Ukitake Toshiro, didn't get hat
 * Was in Lion's Arch, for the 11 GMT event
 * District 9
 * Event took place, got presents
 * Was in town before the battle started
 * Would have gotten Grenth hat, Grenth won.

Not exactly sure where you want us to put this information, so I guess I'll leave it here:


 * What town were you in? Kamadan
 * What district? Int-4
 * Did the event take place? Yes, the battle happened and the presents dropped.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna Silavor [[Image:UserSilavorSigIcon.png]] 09:41, 1 January 2010 (UTC)


 * Kamadan
 * Inter 3
 * Yes, battle and presents
 * Yes, I arrived there 2 minutes before the Avatar of Grenth appeared.
 * Ice Shard Crest as Grenth won.
 * Jaxom 09:41, 1 January 2010 (UTC)


 * Gaile, I would suggest using #s instead of *s in the questions, so it would be easier to find the answers. My own experience:
 * Kamadan
 * American 38
 * Yes, the battle took place and I got one gift.
 * Yes.
 * Dwayna won, so I would have had her hat.
 * I arrived in Kamadan after the event had happened in Lion's Arch, though, and district 38 was the last at the time. My theory is that all districts created after the event began in Lion's Arch got no hats.  Erasculio  09:43, 1 January 2010 (UTC)


 * Info of my ranger that did not get the hat:


 * What town were you in? Kamadan.
 * What district? European English 1.
 * Did the event take place? That is, did Grenth and Dwayna have their battle, did you get presents, etc? Yes, they had their battle and I did get presents.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? No. I missed the first sentence of the dialogue.
 * Which hat would you have gotten? That is, which diety won the battle? Snow Crystal Crest (victory of Dwayna).


 * There you go, hope this helps. --[[Image:User_Qaletaqa_sig_icon.jpg|talk]] Qaletaqa Hania  09:46, 1 January 2010 (UTC)


 * Kamadan
 * American 81
 * Yes, battle and presents
 * Yes, about 2 minutes before
 * Ice Shard Chest, Grenth won. 98.243.251.133 09:48, 1 January 2010 (UTC)


 * Kamadan
 * International 1
 * Yes, no presents.
 * Yes. I was there around 3 hours before.
 * Ice Shard. Grenth won. 72.181.47.223 09:53, 1 January 2010 (UTC)

--Aspectacle 09:54, 1 January 2010 (UTC)
 * 1) Kamadan
 * 2) Am-39
 * Yes, the battle and all dialogue happened and the presents dropped.
 * No, they were collecting candy shards when I mapped in. When I mapped in I appeared in the Dwayna circles and moved across.
 * 1) Grenth


 * Kamadan
 * American english 22
 * Yeah, I was taking part with candy cane shards and was getting the gifts afterwards
 * I entered the district midway through their initial dialogue leading upto the 'battle'
 * Snow Crystal Crest [Dwayna] 09:56, 1 January 2010 (UTC)

--Fred K 10:01, 1 January 2010 (UTC)
 * Kamadan
 * American 22
 * Yes, got presents
 * Yes, was there before they showed up
 * Would have gotten Dwayna's hat

1. Kamadan. 2. American District 28. 3. Yes, I recived presents. 4. Yes, I got there before the battle started. 5. I would have Gotten the Dwayna Hat. --Gregory The Avenger | Talk 10:19, 1 January 2010 (UTC)

Indenting each report looks odd... Report x2 for the above. (Didn't notice I had logged out, sorry.) Adding to my report. Lucky and Unlucky points we're added to title track. However. CC shard stock remained the same. Ok, looks like this is not the case, both chars seem to have been left with nearly identical shard stock. Odd since one was in the middle and the other was on the corner but possible. Think it's too late to be thinking so no more wiki'ing for me tonight. Aro 10:48, 1 January 2010 (UTC)
 * 1) Kamadan
 * 2) American 9
 * 3) Think so yes, gifts in inventory.
 * 4) Yes. Arrived about four hours before event start as was heading out.
 * 5) Currently looks like Dwayna won (many people afk on the circles).


 * Yea, these indents do look really funky. Anyways, hope this helps. And yes, I did jump there directly from LA and was wearing the grenth hat if that makes a difference remotely (doubt it, but its been mentioned). Lillium 10:30, 1 January 2010 (UTC)
 * Kamadan.
 * American dist 36
 * Yes, event started and presents were recieved.
 * Yes, approx 1-2 mins before the dialogue started.
 * Dwayna (female, if that makes a difference)


 * I think a single indent looks fine, any deeper just looks wrong. This report for the first round. KJZ 10:38, 1 January 2010 (UTC)


 * What town were you in? Kamadan.
 * What district? American District #33 (Server IP: 216.107.245.43)
 * Did the event take place? Yes. Grenth won.
 * Were you in the town 'before the finale "battle" started, before Grenth and Dwayna appeared?' Yes
 * Which hat would you have gotten? That is, which diety won the battle? Grenth - Ice Shard Crown.
 * This report for the second round. KJZ 11:24, 1 January 2010 (UTC)


 * What town were you in? Lions Arch.
 * What district? American District #3 (Server IP: 216.107.245.73)
 * Did the event take place? Yes. Grenth won.
 * Were you in the town 'before the finale "battle" started, before Grenth and Dwayna appeared?' Yes, for more than two and a half hours before it started.
 * Which hat would you have gotten? That is, which diety won the battle? Grenth - Ice Shard Crown.
 * Reporting for my Wifes primary account, second round. KJZ 11:46, 1 January 2010 (UTC)


 * What town were you in? Lions Arch.
 * What district? American District #41 (Server IP: 216.107.245.95)
 * Did the event take place? Yes. Grenth won.
 * Were you in the town 'before the finale "battle" started, before Grenth and Dwayna appeared?' Yes, for more than two and a half hours before it started.
 * Which hat would you have gotten? That is, which diety won the battle? Grenth - Ice Shard Crown.
 * Reporting for my Wifes secondary account, second round. KJZ 11:46, 1 January 2010 (UTC)


 * What town were you in? Lions Arch.
 * What district? American District #9 (Server IP: 216.107.245.75)
 * Did the event take place? Yes. Grenth won.
 * Were you in the town 'before the finale "battle" started, before Grenth and Dwayna appeared?' Yes, for more than two and a half hours before it started.
 * Which hat would you have gotten? That is, which diety won the battle? Grenth - Ice Shard Crown.


 * Kamadan
 * Dist 24
 * The event did take place. Dwayna won.
 * Before I was there, I was in LA where the finale just finished. I went to Kamadan to the Dwayna's circles and waited for the Gods to appear.
 * I would have gotten Snow Crystal Crest

my experience and room mates [same place / conditions]

1. Kamadan 2. Euro english 2 3. Think so yes, gifts in inventory. 4. Yes. Arrived about two hours before event start. 5. Currently looks like Dwayna won (many people afk on the circles).

Same issue for the new finale. Jaxom 11:12, 1 January 2010 (UTC)
 * Lion's Arch
 * Inter 5
 * Yes the event did take place. Grenth won.
 * Yes I arrived 10 min before the scheduled start.
 * Ice Shard Crown


 * Lion's Arch
 * European English District (forgot number)
 * Yes the event took place and I got presents. Dwayna Won.
 * I arrived 1 hour and 30 minutes before the event took place.
 * Snow Crystal Crest. --[[Image:User_Qaletaqa_sig_icon.jpg|talk]] Qaletaqa Hania  11:16, 1 January 2010 (UTC)


 * Lion's Arch
 * American District 69
 * Yes, event took place and presents received.
 * I was in town an hour before event started.
 * Grenth won.--Deafgoat 11:27, 1 January 2010 (UTC)


 * Kamadan AD 30 12:01 AM PST then Lions Arch AD 28 3:01 AM PST and Kamadan 38 3:15(ish)
 * Yes Event took place and got all my gifts in all of them
 * Dwayna Won in all of them
 * Arrived in Kamadan after the first Lions Arch Hat got my Grenth hat there, still 10-15 minutes early. Arrived in Lions Arch 2 and a half hours early. Arrived again in Kamadan during the event
 * It happened to me in Lion's Arch during the second finale (I got Dwayna's Hat from the first one).
 * Lion's Arch
 * American D45
 * Yes, Dwayna and Grenth battled. I got presents.
 * No, I arrived before the battle began but after the first couple of line's of dialogue.
 * I would have gotten Grenth's Hat because he won.
 * If it helps, the server ip was 216.107.245.75 and although I stood on the rings I didn't have any candy canes. Other people in the district didn't get their hat either, but some did. 58.110.60.57 11:20, 1 January 2010 (UTC)

Yet again, Dwayna refuses to give me her snow crown.
 * Lion's Arch
 * Int-4
 * Yes for battles and presents
 * I've been sitting here for about two and a half hours
 * Dwayna

Silavor 11:23, 1 January 2010 (UTC)

Noggieca 11:25, 1 January 2010 (UTC)
 * 1) Lion's Arch
 * 2) American Dist 21
 * Yes, battle and presents
 * Yes, I arrived just after the previous event ended.
 * 1) No Ice Shard Crest however Grenth won.


 * LA
 * American 25
 * Grenth won the event.
 * Been here for about 2 hours before.
 * Got presents, no hat.

These are my two accounts, both were holding the counterpart hats from the previous battle, but got none on the second battle of the day. <font color="#000099">Rose Of Kali 11:26, 1 January 2010 (UTC)
 * LA
 * American 28
 * Dwayna won the event.
 * Been here for about 2 hours before.
 * Got presents, no hat.

Reporting in from Lion's Arch
 * What town were you in? Lion's Arch
 * What district? American 27
 * Did the event take place? Yes, the event took place as scripted, except for the hat. Grenth won the event.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, by at least an hour before hand.
 * Which hat would you have gotten? Grenth's. 71.226.145.104


 * What town were you in? Lion's Arch
 * What district? American 13
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? Grenth won by some margin, Dwayna got 0 points.


 * Lion's Arch
 * America-35
 * Yes for battles and presents
 * was there at least 20 minutes beforehand
 * Grenth

Conski42 11:28, 1 January 2010 (UTC)

No Grenth hat for me.
 * Lion's Arch
 * American English D45
 * Battle took place
 * Arrived before the battle
 * Grenth Hat (he won) but no hat

<font color="#a12a18">Markus Clouser   11:29, 1 January 2010 (UTC)


 * LA
 * American 69
 * Battle and presents
 * Arrived about 10 minutes before the dietys showed up
 * Grenth Life Guardian 11:30, 1 January 2010 (UTC)

Second finale, same issue
 * Lion's Arch
 * American 44
 * Yes, event occured as normal
 * District was loaded well before start time
 * Dwayna won. Presents received, but no hat

--Pyron Sy 11:30, 1 January 2010 (UTC)


 * This marks the second fail for me.
 * Lion's Arch
 * American 89
 * Yes, battle and presents
 * Yes, was afking on the center red circle for hours before
 * Ice Shard Chest, Grenth won. 98.243.251.133 11:31, 1 January 2010 (UTC)


 * Two tries, both failed (this was during the second finale, at 11:01 UTC):
 * Lion's Arch
 * American District 72
 * Yes, we got the battle and we got the gifts
 * Yes
 * Dwayna's hat
 * And the other try:
 * Kamadan
 * American District 6
 * Yes to battle and gifts
 * Yes
 * Dwayna's hat
 * Erasculio 11:32, 1 January 2010 (UTC)

My experiences:

First Event:
 * Lion's Arch
 * International 3
 * Event took place. Grenth won. Hat WAS given out.
 * Was in the town 20 minutes prior to the event.
 * Grenth.

Second Event:
 * Lion's Arch
 * International 6
 * Event took place. Dwayna won. Hat was NOT given out.
 * Arrived in the town about 5 minutes after it started.
 * Dwayna.

Third Event (tried ducking over to a high-numbered district in Kamadan to see if I could get the hat that way):
 * Kamadan
 * International 10
 * Event took place. Dwayna won. Hat was NOT given out.
 * Arrived just prior to Dwayna's victory.
 * Dwayna.

- Zaxares 11:33, 1 January 2010 (UTC)

---
 * Lion's Arch
 * International 1
 * Yes, it was the event, Grenth won.
 * Yes, I was there 2 hours before the start.
 * Ice Shard Crown
 * Kamadan
 * Europe Polish 3
 * Yes, it was the event, Grenth won.
 * No, I arrived here just after event start.
 * Ice Shard Crown


 * Lions Arch first then Kamadan
 * Europe German 14 in LA / German 15 in Kamadan
 * Yes, it was the event, Dwayna won in LA, Grenth in Kamadan.
 * Arrived both times before it started.
 * Dwayna's Hat in LA, Grenths in Kamadan


 * What town were you in? Kamadan (during first finale), then Lions Arch and Kamadan (during second finale)
 * What district? America 26, America 2, America 32
 * Did the event take place? Event took place, rings took off, presents were given all the time.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Both first cases: yes, last case: no.
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna x3
 * Additional info: Ive got myself Grenth hat first, then I was unable to get any other hat whatsoever, with grenth hat in and out of inventory. Tom Stone 11:34, 1 January 2010 (UTC)


 * What town were you in? Kamadan int 4 (first finale), LA int 2 and Kamadan int 2 (2nd finale)
 * Did the event take place? yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? yes
 * Which hat would you have gotten? Dwayna, all 3 times
 * Interestingly, my second account received the Dwayna hat from Kamadan int 4 during the first finale while grouped with my main account (that hasn't received a Dwayna hat yet). They had both come from LA where they both received the Grenth hat. Second account didn't participate during the second finale.141.158.102.42 11:35, 1 January 2010 (UTC)

Second Event:
 * Lion's Arch
 * International 1
 * Event took place. Grenth won. Hat was NOT given out.
 * Arrived in the town about 5 minutes before started.
 * Grenth

-Wolfie 11:37, 1 January 2010 (UTC)

Second Finale, same twice (multiple accts)
 * Lion's Arch
 * American 88
 * Event loaded, got presents
 * Dwayna would have one
 * Was in district since after the last event (2+ hours)
 * Dwayna won. Presents yes, hats no.

Also:
 * Lion's Arch
 * American 11
 * Grenth won
 * Event loaded, got presents
 * Was in district since after the last event (2+ hours)
 * Grenth won. Presents yes, hats no.

Targren 11:37, 1 January 2010 (UTC)

Me: T.T.H. 11:38, 1 January 2010 (UTC)
 * Lion's Arch
 * Europe English 12
 * Event took place, Dwayna won, I got presents
 * I was in town couple of minutes after 11:00 GMT and the event had already started but no game counter yet
 * I would have gotten a hat of Dwayna
 * I had enough Candy Cane Shards in inventory, wore a Yule cap as headpiece and was disquised as Magni after a random transmogrifier tonic.
 * Please note that I was standing next to my wife and she got a headpiece while I didn't get one. She was already there before the event started, did not wear a headpiece, did wear a (very old) Yule cap as helm and was not disguised.


 * LA
 * Europian English #13
 * Yes the battle toke place; grenth won (althoug it staterd like 4/5 minutes "to late")
 * yes i was 5 minutes before the start
 * got lots of presents but no ice shard crown Mann Of Strength 11:39, 1 January 2010 (UTC)


 * LA
 * American Englash 45
 * Battle took place; grenth won
 * I was there about 1 hour and a half before
 * Got Presents but no hat -- Nick 123  User Nick123 sig.jpg 11:41, 1 January 2010 (UTC)


 * What town were you in? Example: Lion's Arch and Kamadan (I went to LA first, then Kamadan)
 * What district? LA: District 22, Kamadan: Dist 10
 * Did the event take place? Yes, in both locations
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, both times.
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna won both times.

Skogul 11:42, 1 January 2010 (UTC)


 * Lion's Arch
 * International -4
 * Event happened, I got presents, just no hat.
 * I was there for about 3 hours before the event.
 * Would have gotten Dwayna's hat
 * This is the second failed event for me, the other was in Kamadan, don't remember district, but Dwayna won that one as well.
 * Ching Lan Wu 11:43, 1 January 2010 (UTC)


 * Town: Lions Arch
 * Server : American
 * District: 68
 * Arrived 15 mins before battle started got prezzies. Dwayna won

JG;
 * LA
 * Euro #10
 * Dwayna won 1400 to 50 ish
 * Yes
 * Dwayna. Nothing Given :(


 * Town: Kamadan
 * Server : American
 * District: 15
 * Arrived 15 mins before battle started got prezzies. Dwayna won --94.172.120.184 11:43, 1 January 2010 (UTC)

Two accounts, any hat.
 * Kamadan.
 * American 59
 * Yes
 * Yes
 * Grenth


 * Kamadan.
 * American 19
 * Yes
 * Yes
 * Grenth

(87.207.245.34 11:44, 1 January 2010 (UTC))


 * What town were you in? Kamadan
 * What district? Eur-Eng 8
 * Did the event take place? Yes. Tried deleting any masks and costumes equipped and in inventory beforehand, just in case that was causing issues.
 * Were you in the town before the finale "battle&quot; started, before Grenth and Dwayna appeared? Yes.
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna.


 * What town were you in? Lion's Arch
 * What district? Eur-Eng 10
 * Did the event take place? Yes. Got presents.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? No, came one or two bets into the event.
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna.

Just reporting this is a chore, since it's happening to so many people someone's always editing this.

[...] 11:42, 1 January 2010 (UTC)

Me @ 2nd event (11.00 GMT):
 * LA
 * Euro ENglish #9.
 * Yes.
 * Yes, 30 mins prior.
 * Grenth won, no hat.


 * Character name: Assassin Juze
 * Town: Lion's Arch
 * Time: 11.01 UTC
 * District: American English 48
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, 30 minutes before the event
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna. Traditional even districts for Dwayna, odd ones for Grenth.
 * Other info: Used a Yuletide Tonic, stayed on my place until the god disappeared, got about 15 Wintersday Gifts, which I opened.
 * --Juze 11:56, 1 January 2010 (UTC)


 * Lion's Arch 2nd event - 3 am PST
 * Am 42
 * Event occurred
 * Was in town for 2 hours before event started.
 * Dwayna won, Dwayna hat

Note that this was my third attempt as a prior attempt in Kamadan and one after this event in Kamadan also failed. I also tried logging in with a different character. No dice. Pendaran 11:47, 1 January 2010 (UTC)

At spanish districts it also happened (problems editing) --Inyia 11:48, 1 January 2010 (UTC)


 * What town were you in? LIONS ARCH
 * What district? AMERICAN 76
 * Did the event take place? YES
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? That is, which diety won the battle? DWAYNA.

I also used a Yuletide tonic. Pastafarian Hunter 11:49, 1 January 2010 (UTC)
 * 1) What town were you in? LA
 * 2) What district? Europe English 8
 * 3) Did the event take place? Yes.
 * 4) Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * 5) Which hat would you have gotten? That is, which diety won the battle? Dwayna


 * What town were you in? Lion's Arch
 * What district? America - English - Dist. 6
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? That is, which deity won the battle? Everyone was on the Dwayna side. Presents but no hat. 96.251.130.70 11:51, 1 January 2010 (UTC)


 * What town were you in? Lion's Arch
 * What district? America - English - Dist. 3
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? That is, which deity won the battle? Everyone was on the Grenth side. Presents but no hat. 96.251.130.70 11:51, 1 January 2010 (UTC)

This has happened twice for me now--
 * Town: Kammy
 * District: American English 30
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, about 10 minutes before
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna


 * Town: Lion's Arch
 * District: American English 26
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, 90 minutes before the event
 * Which hat would you have gotten? That is, which diety won the battle? The hat that Dwayna gives

--<font color="Black" face="cambria">rawr   <font face="Arial" color="black" size="1">11:51, 1 January 2010


 * IGN: Battosai Pl
 * Europe, Kamadan, Polish 1
 * Event took place, got presents
 * I was in town before the battle started.
 * Dwayna's hat, because Dwayna won.

--81.241.87.132 11:53, 1 January 2010 (UTC)
 * 1) What town were you in? LIONS ARCH
 * 2) What district? Europe English 7
 * 3) Did the event take place? Yes.
 * 4) Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * 5) Which hat would you have gotten? That is, which diety won the battle? Grenth
 * 6) No Hat received


 * What town were you in? Kamadan
 * What district? Europe - French - Dist. 4
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? That is, which deity won the battle? Everyone was on the Dwayna side. Presents but no hat.

Malyaniolek 11:56, 1 January 2010 (UTC)

seems like plenty of problems going on with the hats
 * Lion's Arch
 * English 14
 * Yes, event occured as normal
 * Got in before the dieties appeared
 * Dwayna won. Presents received, but no hat (Senkins 11:56, 1 January 2010 (UTC))


 * Lions Arch
 * Polish Dictrict #1
 * Yes
 * Yes. I was there 30 minutes before everything started.
 * Grenth won. Everyboyd recieved gifts, but no hats.


 * IGN: Sir Zenek
 * Lions Arch
 * Polish Dictrict #1
 * Yes
 * Yes. I was there 30 minutes before everything started.
 * Grenth won. Everyboyd recieved gifts, but no hats.

First time in LA district 47 got grenth hat. Second time in LA American English district 46, no hat and even stopped after 13 gifts instead of 15. Should have been Dwayna hat. I was there before event started. Ramei Arashi 12:01, 1 January 2010 (UTC)


 * IGN: Julia Eva
 * Lion's Arch
 * EU English 8
 * Yes.
 * Yes, about 35 mins before it started.
 * Dwayna won, got lots of presents but NO hat.
 * Sanderevers 12:03, 1 January 2010 (UTC)

Second Finale
 * Lion's Arch
 * English 11
 * Event loaded, got presents
 * cant remember who would have won but was on the winning side
 * Was in district 5 mins before even
 * Presents yes, hats no.


 * 1) What town were you in? LA
 * 2) What district? America 76 (or 78)
 * 3) Did the event take place? Yes, the battle happened and the presents were distributed.
 * 4) Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * 5) Which hat would you have gotten? That is, which diety won the battle? Dwayna  Maskeus 12:12, 1 January 2010 (UTC)


 * What town were you in? Lion's Arch
 * What district? German Dis 6.
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? Dwayna

First Lion's Arch, then in Kamadan
 * Lion's Arch
 * America 7
 * Event loaded, got presents
 * Dwayna
 * Yes
 * Presents - yes, but no hat.
 * What town were you in?

Lions Arch American Even district (unknown number), then Kamadan American D28
 * What district?

Yes, in both towns
 * Did the event take place?

for Lions Arch yes, for Kamadan no.
 * Were you in the town ''before the finale "battle" started, before Grenth and Dwayna appeared?

Dwayna won in both towns. - Amantis
 * Which hat would you have gotten? That is, which diety won the battle?


 * Kamadan
 * America 7
 * Event loaded, got presents
 * Dwayna
 * Yes
 * Presents yes, but no hat. - Thaia Lightbringer


 * IGN: Emma Spadaforte
 * Lions Arch
 * American District 40
 * Yes
 * Yes.
 * Dwayna won. Everybody recieved gifts, but no hats.


 * What town were you in? Example: Lion's Arch.
 * What district? International District #9.
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Grenth
 * Angelicmoonfire

IGN:Kilroy Stooonekin
 * What town were you in? Kamadan
 * What district? American English District 16
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which deity won the battle? Dwayna, Presents but no hat.

Second Finale, reporting for IGN Aeronwyn Bree(ranger), Zylix Atmadja(necro) and Tygris Euphrates(necro). (I'm reporting for them because they've long since gone to bed.) All three of us were together in Lions Arch. Second finale. Aeronwyn(me) was wearing a costume, and Zylix was wearing a hat.
 * What town were you in? LA
 * What district? America 73
 * Did the event take place? Yes, the battle happened and we received presents.
 * Where you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, by about 5-10 minutes.
 * Which hat would you have gotten? Grenth


 * Lions Arch
 * American District #73
 * Yes
 * Yes
 * Grenth Won - IGN: Farm Skillz

-Lion's Arch / Districts 52 & 59 (2 accounts) / Event took place and presents were given / In town roughly 2 hours prior / Both would have been Dwayna 24.7.74.140 12:40, 1 January 2010 (UTC)

3 different accounts, 4 different locations, no luck
 * LA and Kamadan/ Kamadan/ Kamadan
 * American #44 and Polish #2/ Polish #1/ American #14
 * yes in all cases
 * yes in all cases
 * LA: Dwayna, Kamadan: Grenth/ Dwayna/ Dwayna /edited by Koshatka/

I been before event about 30 min I would have got Ice Shard Crest
 * Tah Machal
 * Kamadan
 * 11:17 1 January 2010 (UTC)
 * District Poland 3
 * Event loaded, got presents
 * Grenth won

3 tries on 3 chars from 2 accounts. No hat received:


 * Lions Arch
 * European English 5
 * Yes
 * Yes
 * Grenth won


 * Lions Arch
 * European English 7
 * Yes
 * Yes
 * Grenth won


 * Kamadan
 * European English 4
 * Yes
 * No
 * Dwayna won

<span style=”font-family:Verdana;color:#3FF">Manassas  12:51, 1 January 2010 (UTC)

Hi again Gaile! Here's my results from having three separate accounts logged into the game (same network - separate PCs). All accounts were logged on about the same time, and each character arrived in their respective district @11:30 PM EST (current time is 7:55 AM). The first character was in a separate district from the other two, which were in the same district on the same corner circle.

Character 1 (Tyrian Born - Prophecies only account)
 * Lions Arch
 * International 1
 * Not Sure (AFK) - thus far have 29 presents in inventory
 * Yes - for both the first and second finale events
 * This character has received one hat - the Ice Shard Crest, which should be correct for this district
 * Standing on the middle circle right hand side circle of Grenth's side if facing Grenth

Characters 2 & 3 (#2 Canthan, #3 Tyrian - All 4 campaigns on these accounts)
 * Kamadan
 * Europe - Russia 1
 * Not Sure (AFK) - thus far have 27 presents in inventory
 * Yes - for both the first and second finale events
 * Should have been the Snow Crystal Crest - Character 2 did not receive from either event (Character 3 did receive one hat)
 * Standing on the back corner circle on the left hand side of Dwayna's side if facing Dwayna

Character 1 is now in LA - International 2, on the middle circle of the left hand side (D's side) if facing Dwayna. Character 2 is now in Kam - International 1, on the back corner circle of the left hand side (D's side) if facing Dwayna. Character 3 is now in Kam - EU - Russia 2, on the back corner circle of the left hand side (G's side) if facing Grenth. I'll update the results after the next finale to see who did and who didn't get their hat. HanokOdbrook 13:01, 1 January 2010 (UTC)
 * OK, here's the update from the third event (9:00 AM EST). I had to AFK again, so wasn't there, but all three characters received presents (14 more for Character 1, 15 more each for Characters 2 and 3), but this time none of them received their hats. I'm moving everybody to LA for the next round. HanokOdbrook 14:58, 1 January 2010 (UTC)


 * After this round (Noon EST) - Character 1 and 3 each still with one total hat, which was added to the Festival Guy and deleted from inventory.
 * Character 1 in LA International 2, standing in center left hand circle facing Dwayna with Dwayna victory - no hat.
 * Character 2 in LA American 71, standing in front center circle facing Grenth with Grenth victory - no hat
 * Character 3 in LA American 57, standing in front center circle facing Grenth with Grenth victory - got the hat

I had 2 characters who missed out:
 * 1st chr: V Mika Nakashima V
 * 1st try (SUCCESSFUL!)
 * What town were you in? LA
 * What district? America - English, don't remember dist :(
 * Did the event take place? yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? yes, present for the 08:01 UTC event
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna won and i got the hat! ^^


 * 2nd try
 * What town were you in? Kamadan
 * What district? America - English, don't remember dist :(
 * Did the event take place? NO :(
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? no, showed up around 08:15 UTC
 * Which hat would you have gotten? That is, which diety won the battle? Everyone was on the Grenth side


 * 2nd chr: Nana Tanimura
 * 1st try
 * What town were you in? LA
 * What district? America - English, dist 44 or 46
 * Did the event take place? yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? yes, for the 11:01 event
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna, but did NOT get the hat


 * 2nd try
 * What town were you in? Kam
 * What district? America - English, don't remember dist :(
 * Did the event take place? yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? yes, arrived about 11:15 UTC
 * Which hat would you have gotten? That is, which diety won the battle? Grenth, but did NOT get the hat :(

I know Gaile and the smokin' aNet crew will fix this, so THANKS AHEAD OF TIME!114.157.160.88 13:16, 1 January 2010 (UTC)Ryoko Yonekura


 * What town were you in? Lions Arch
 * What district? American Englist Dist #72.
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? Dwayna's 96.251.130.70 13:17, 1 January 2010 (UTC)


 * What town were you in? Lions Arch
 * What district? Euro Polish Dist #1
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Everyone was on the Dwayna's side.


 * Character: Weby Himself
 * What town were you in? Lion's Arch.
 * What district? Europe - English 16.
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna's hat.

Шзвч [TALK] @ 14:12, 1 January 2010 (UTC)


 * 3 guildies in Lion's Arch
 * American Dist 5
 * Yes, battle and presents
 * Yes, I arrived early
 * No Ice Shard Crest however Grenth won.
 * [[Image:User_Noggieca_sig.png|User:Noggieca]] Noggieca 14:14, 1 January 2010 (UTC)

Finale 3 58.110.60.57 14:15, 1 January 2010 (UTC)
 * 1) Lion's Arch
 * 2) American D53
 * 3) Event took place, got my presents
 * 4) I arrived prior to the event
 * 5) Grenth won.


 * What town were you in: Lion's Arch
 * What district? American English dist 98
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna

Tender Wolf 17:46, 1 January 2010 (UTC)

Here we go again... 6AM, two separate personal accounts:
 * What town were you in? Lion's Arch, 216.107.245.92
 * What district? American English #8
 * Did the event take place? Yes, event started, battle happened, presents given but NO HAT
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? That is, which DEITY (spell it right) won the battle? Everyone was on the Dwayna side.

Someone please tell us what will be done to remedy this, I have other accounts and want to get them the hats... 96.251.130.70 14:17, 1 January 2010 (UTC)
 * What town were you in? Lion's Arch, 216.107.245.110
 * What district? American English #13
 * Did the event take place? Yes, event started, battle happened, presents given but NO HAT
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? That is, which DEITY (spell it right) won the battle? Everyone was on the Grenth side.

2 failed tries so far
 * What town were you in? LA
 * What district? Euro-English-6, 11:01 GMT event
 * Did the event take place? yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? yes, was there and AFK way before it started
 * Which hat would you have gotten? Dwayna

Muppet 14:19, 1 January 2010 (UTC)
 * What town were you in? LA
 * What district? Euro-English-6, 14:01 GMT event
 * Did the event take place? yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? yes, had stayed there from previous event
 * Which hat would you have gotten? Dwayna

No Grenth cap for me (again)
 * Lion's Arch
 * American English D7
 * Battle took place
 * Arrived before the battle
 * Grenth Hat (he won) but no hat

Had no costume, no festival hat in inventory or equipped. <font color="#a12a18">Markus Clouser   14:21, 1 January 2010 (UTC)

Juze is missing his hat. Again. >:
 * Character name: Assassin Juze
 * Town: Lion's Arch
 * Time: 14.01 UTC
 * District: American English 49
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, 2,5 hours before the event
 * Which hat would you have gotten? That is, which diety won the battle? Grenth. Traditional even districts for Dwayna, odd ones for Grenth.
 * Other info: Got 20+ candy cane shards and 15 gifts.
 * --Juze 14:21, 1 January 2010 (UTC)

And again...
 * Character name: Lady Mara Elaine
 * What town were you in? LA
 * What district? German D10
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, appox. 45 min
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna won with ~1300:7 ^^

tiobane 15:21, 1 January 2010 (MET)

Kaede 14:23, 1 January 2010 (UTC)
 * LA
 * Europe German 38
 * Yes
 * Yes, but had a disconnect while the battle and rejoined - three or four rounds before the end.
 * Dwayna (hey, it's an even district ;) ) with approx. 1.600 : 0


 * What town were you in? Lion's Arch
 * What district? America Dist 95
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yep
 * Which hat would you have gotten? That is, which diety won the battle? Grenth won

Amitiel 14:27, 1 January 2010 (UTC)

2 times in a row getting a grenth hat failed, got dwayna hat first time --81.241.87.132 14:28, 1 January 2010 (UTC)
 * What town were you in? LA
 * What district? Europe English 11, third event
 * Did the event take place? yes
 * Got presents.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? yes, was there until the end
 * Which hat would you have gotten? Grenth.

Mental Strider
 * What town were you in? LA
 * What district? Europe Polish-2 3rd event
 * Did the event take place? yes
 * Got presents


 * What town were you in? Example: Lions Arch
 * What district? American English Dist 58
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? Dwayna's96.251.130.70 14:42, 1 January 2010 (UTC)
 * Yes, I was in town
 * I would gotten Dwayna's hat

Got Dwayna's hat without problem in finale 1 in Kamadan AmEng 44(arriving somewhat late)
 * Finale no 2
 * What town were you in? Kamadan.
 * What district? European English #5.
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES (though rather tightly so I guess; had shards)
 * Which hat would you have gotten? Grenth won, no hat with shards on center ring (no hat for anybody as far as I can tell)


 * Finale no 3
 * What town were you in? LA
 * What district? European English #1.
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES long before
 * Which hat would you have gotten? Grenth won, I got the hat on center ring, others (same ring, also having shards) did not.

Hope this helps --Iant 14:36, 1 January 2010 (UTC)

IGN: Nillay Baenre
 * What town were you in? Lion's Arch
 * What district? Europe Polish #2
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? Dwayna

--87.248.65.153 14:38, 1 January 2010 (UTC)
 * What town were you in? Lion's Arch
 * What district? Europe Polish #1
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? Grenth


 * What town were you in? Lions Arch
 * What district? American English Dist 59
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? Grenth's96.251.130.70 14:40, 1 January 2010 (UTC)

QUILz 14:38, 1 January 2010 (UTC)
 * What town were you in? Lion's Arch.
 * What district? American District 4.
 * Did the event take place? Yes, got presents.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? Dwayna


 * Finale N°3
 * What town were you in? Kamadan
 * What district? German District 3
 * Which hat would you have gotten? Dwayna's
 * Did the event take place? Yes, I got some presents
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Additional Comment: All people of the loosers site got a hat, none of the winners --94.216.68.134 14:44, 1 January 2010 (UTC)


 * Lions Arch
 * American Dist 1
 * Yes
 * Yes Grenth won
 * in game name Yasqua Yeben

Event #3
 * What town were you in? Lions Arch
 * What district? EU ENG District #10
 * Did the event take place? Yes, gifts but no hat
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, was there 30 min before the event started
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna. Only a few got the hat.

IGN: Kelah Tunai

Event #4
 * What town were you in? Lions Arch
 * What district? EU ENG District #4
 * Did the event take place? Yes, gifts but no hat
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, was there 30 min before the event started
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna. Only a few got the hat.

IGN: Kelah Tunai


 * What town were you in? Kamadan
 * What district? EU ENG District #15
 * Did the event take place? Yes, gifts but no hat
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? No, I zoned there after LA - but everyone else was there before me. Nobody got hat.
 * Which hat would you have gotten? That is, which diety won the battle? Grenth. It seems nobody got the hat.

IGN: Kelah Tunai

IGN: Michi Ping
 * What town were you in? Lion's Arch.
 * What district? American District 75.
 * Did the event take place? Yes, got presents.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? Grenth - I think nobody in district received hats.

IGN: Michael Flattery - 84.196.205.90 14:47, 1 January 2010 (UTC)
 * What town were you in? LA
 * What district? Euro-English-2
 * Did the event take place? yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? yes
 * Which hat would you have gotten? Grent


 * What town were you in? Lion's Arch.
 * What district? American District 43 and 29.
 * Did the event take place? Yes,
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? Grent

(Above report x3 people)
 * Town: Kamadan
 * District: Europe - English - 5
 * Event happened?: Yes. Presents, but no hat.
 * There early?: Yes
 * Hat: Grenth won.


 * What town were you in? Lions Arch
 * What district? International District #7.
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES, by about 40 min
 * Which hat would you have gotten? That is, which diety won the battle? Everyone was on the Grenth side, and grenth won by over 1000

The Orlando 14:51, 1 January 2010 (UTC)


 * What town were you in? Lion's Arch.
 * What district? American District 43 and 29.
 * Did the event take place? Yes,
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? Grent


 * What town were you in? Lions Arch
 * What district? American English Dist 76
 * Did the event take place? Yes, got presents
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? Dwayna's


 * What town were you in? Kamadan
 * What district? American English Dist 18
 * Did the event take place? Yes, got presents
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? Grenth's


 * What town were you in? Lions Arch
 * What district? American English Dist 78
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? Dwayna's

IGN: Zarenda Mal


 * What town were you in? Lion's Arch, Lion's Arch, Kamadan
 * What district? European-English Districts #14, #8 and something else.
 * Did the event take place? Yes, presents were given.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, Yes, No.
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna, Dwayna, Dwayna

Konrad King
 * What town were you in? Kamadan
 * What district? Polish district 3
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, 3-4 minutes before
 * Which hat would you have gotten? Grenth
 * Other info: I want get my hat!; I will try again at another round

IGN: Dark Marluxia Xlll MrDark88 14:56, 1 January 2010 (UTC)
 * Town: Lion's Arch
 * District: America - English - 21
 * Event happened?: Yes. Presents, but no hat.
 * There early?: Yes
 * Hat: Grenth won.

Xaos King
 * What town were you in? Lion's Arch
 * What District? American 102
 * Did the event take place? No.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Not exactly, but I got there at 6:01 AM PST
 * Which hat would you have gotten? Dwayna, (Everyone was over there)


 * What town were you in? Has happened to me in both.
 * What district? International and European districts 4 and *something* respectively.
 * Did the event take place? Yes, at all three, including working rings and present giving.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? For at least 10 minutes each time.
 * Which hat would you have gotten? Got the Grenth hat once at the very first one, and nothing since - both gods have won again since the first finale.

Grainne Shadowlight, reporting also for Little Cubb.
 * What town were you in? Lion’s Arch.
 * What district? American 60.
 * Did the event take place? Yes. Event started at 9 a.m. EST; we received presents but no hat.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes.
 * Which hat would you have gotten? That is, which deity won the battle? Dwayna.

IGN: Swiss_Pl
 * What town were you in? Kamadan
 * What district? Europe Polish District 2
 * Did the event take place? Yes, 11 UTC
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? Dwayna
 * What town were you in? Lion's Arch
 * What district? Europe Polish 3
 * Did the event take place? Yes, 14 UTC
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? Grenth

17 UTC LA and Kamadan - Ive got both hats right now.


 * 1) Character name: The Fabisek
 * 2) Town: Kamadan
 * 3) Time: 8.00AM and 2.00PM
 * 4) District: Polish #1
 * 5) Did the event take place? Yes
 * 6) Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, 30 minutes before the event
 * 7) Which hat would you have gotten? That is, which diety won the battle? 8.00AM Grenth and 2.00PM Dwayna

14:00 GMT:
 * What town were you in? Lions Arch.
 * What district? Europe English District 18.
 * Did the event take place? Yes, presents were distributed.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Arrived just before the text/discussion started.
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna's hat--she won. CrimWanderer 15:11, 1 January 2010 (UTC)


 * Character Name: Striker David
 * What town were you in? Kamadan X2
 * What district? European English Dist 18 and EED 21
 * Did the event take place? Yes, got presents
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES, both times
 * Which hat would you have gotten? Grenth's and Dwaynas


 * IGN: Minny Mindbender
 * What town were you in? Kamadan
 * What district? American English District 31
 * Did the event take place? Yes
 * Were you in the town before the event? Yes, aprox. 15-20 minutes before
 * Which hat would you have gotten? Grenth, presents dropped but not the hat.

What town were you in? Kamadan and Lions Arch What district? Euro Polish 1 Did the event take place? Yes Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes Which hat would you have gotten? Dwayna and Grenth

-Thorfinnr 16:00, 1 January 2010 (UTC)
 * What town were you in? Lion's Arch
 * What district? America 66
 * Did the event take place? Yes, the battle happened and we received presents. Both 2nd and 3rd events.
 * Where you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? Dwayna

-- 7hir7een 16:03, 1 January 2010 (UTC)
 * What town were you in? Kamadan
 * What district? American D34
 * Did the event take place? Yes, 4 times (judging by presents)
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, every time
 * Which hat would you have gotten? Dwayna


 * Lion's Arch, Kamadan.
 * Japanese District 1, Japanese District 1.
 * The event took place both times at the correct time.
 * I was in both towns before the avatar dialogues began.
 * I was to receive Grenth's mask in Lion's Arch and Dwayna's in Kamadan.
 * This was the event staged at 9:00 AM EST.

Shayne Hawke 16:16, 1 January 2010 (UTC)

IGN: Necrotic Doomsday What town were you in? Kamadan. What district? American English District #6. Did the event take place? Yes Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES Which hat would you have gotten? That is, which diety won the battle? Dwayna. This was the event staged at 9:00 AM EST


 * 11.00 UCT


 * IGN: Woh Woffin
 * What town were you in? LA
 * What district? America district # 39
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Grenth


 * Happy new year!!!

-


 * 14.00 UCT


 * IGN: Algiz Berkana
 * What town were you in? LA
 * What district? America district # 7
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Grenth


 * Happy new year!!!

12:15 A.M. PST
 * Town: Kamadan
 * District: American District #23
 * Event took place.
 * Was in town before finale took place.
 * Would have gotten Grenth Hat. My alt account which was standing right next to me got it, but my main did not.

11:00 AM GMT
 * What town were you in? LA
 * What district? America district 54
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna

14:00 AM GMT
 * What town were you in? LA
 * What district? America district 54
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna

11:00 AM GMT
 * What town were you in? LA
 * What district? America district 54
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna

14:00 AM GMT
 * What town were you in? LA
 * What district? America district 54
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna

18:41 GMT+2


 * IGN: Sadie Everdark
 * What town were you in? Kamadan
 * What district? International District # 2
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna.

Additionally I logged in on my girlfriend's account and "Parked" one of her characters in Kamadan Int 3 for about 7 hours. She had a large amount of candycane shards and I put her on a Grenth ring. Returned and found 28 gifts in her inventory but no hat.

Happy New Year again :) shadowhand 16:41, 1 January 2010 (UTC)

Attempt #1: Attempt #2: Attempt #3: Attempt #4:
 * What town were you in? Lion’s Arch.
 * What district? American District #6.
 * Did the event take place? Yes.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES, by a good half-hour
 * Which hat would you have gotten? That is, which diety won the battle? I would have gotten Dwayna’s.
 * What town were you in? Lion’s Arch.
 * What district? American District #5.
 * Did the event take place? Yes.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES, by a good half-hour
 * Which hat would you have gotten? That is, which diety won the battle? I would have gotten Grenth’s.
 * What town were you in? Lion’s Arch.
 * What district? American District #5.
 * Did the event take place? Yes.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES, I’d been there since the last one.
 * Which hat would you have gotten? That is, which diety won the battle? I would have gotten Grenth’s.
 * What town were you in? Lion’s Arch.
 * What district? American District #86.
 * Did the event take place? Yes.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES, by about ten minutes
 * Which hat would you have gotten? That is, which diety won the battle? I would have gotten Dwayna’s.

IGN: Silencer Of Syn
 * What town were you in? Lion's Arch
 * What district? American English District #13.
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? That is, which diety won the battle? Everyone was on the Grenth side.
 * Event took place: Noon EST

17:00 UTC
 * What town were you in? Kamadan
 * What district? international district 4
 * Did the event take place? no, none of them did
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna (as long as everyone didn't suddenly decide to move to grenth rings)

additionally. I went to 15 or so random districts in Europe-English, American and International, and out of those only 3 events had started (i didn't write down which ones, but the only ones I found that had started were in american districts. All districts i visited were in the lowest 1/2 of the list (eg. not just created as the event started)Viruzzz 17:20, 1 January 2010 (UTC)

9:00 AM EST
 * What town were you in? Lion's Arch
 * What district? American District #35.
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Grenth

12:00 PM EST
 * What town were you in? Lion's Arch
 * What district? American District #107.
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Grenth

Yea, I'm really mad right now. Worst Wintersday ever in Guild Wars (along with the Shadow Form nerf that comes after the event is over.--Dark Paladin X 17:27, 1 January 2010 (UTC)

0900 Pacific Showing:
 * In Lion's Arch
 * District 41
 * Yes, it did.
 * Was in 10 minutes early
 * Grenth's

Multiply this for 5 more accounts as well. (Yes, a total of 6 accounts.)


 * What town were you in? LA dis 96, Kama dis 42
 * Did the event take place? Yes, both times
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes for LA (15 min before), No for Kama
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna for both. Cress Arvein [[Image:User Cress Arvein sig.JPG]] 17:28, 1 January 2010 (UTC)

17:00 UTC
 * What town were you in? Lion's Arch
 * What district? Europe - German - District #26.
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Everyone was on the Dwayna side.

--Nima Yingzi 17:29, 1 January 2010 (UTC)

17:01UTC 17:05UTC 17:10UTC Disconnected again and again since then regardless of district and time of connection. I strongly suggest a free giveaway of hats by the hat makers after the event. MithTalk 17:30, 1 January 2010 (UTC)
 * What town were you in? Lion's Arch
 * What district? EN-16.
 * Did the event take place? Yes.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes.
 * Which hat would you have gotten? Dwayna.
 * What town were you in? Lion's Arch
 * What district? EN-26.
 * Did the event take place? No.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes.
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna
 * What town were you in? Lion's Arch
 * What district? EN-120.
 * Did the event take place? No.

5:01 PM BST QUILz 17:30, 1 January 2010 (UTC)
 * What town were you in? Lion's Arch
 * What district? America District 9
 * Did the event take place? Yes, got presents.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? Grenth

9AM


 * What town were you in? Lion's Arch, 216.107.245.100
 * What district? American English #12
 * Did the event take place? Yes, event started, battle happened, presents given but NO HAT
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? That is, which deity won the battle? Everyone was on the Dwayna side.

--


 * What town were you in? Lion's Arch, 216.107.245.110
 * What district? American English #13
 * Did the event take place? Yes, event started, battle happened, presents given but NO HAT
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? That is, which deity won the battle? Everyone was on the Grenth side.

Lather, rinse, repeat... :( 96.251.130.70 17:32, 1 January 2010 (UTC)


 * 17.00 UCT


 * IGN: Algiz Berkana
 * What town were you in? LA
 * What district? America district # 27
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Grenth


 * 17.15 UCT


 * IGN: Toc Il Vecchio
 * What town were you in? Kamadan
 * What district? Europe English district # 6
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna


 * What town were you in? Lion's Arch.
 * What district? American District 30.
 * Did the event take place? Yes, presents, no hat.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? Dwayna


 * What town were you in? Lion's Arch.
 * What district? American District 31.
 * Did the event take place? Yes, presents, no hat.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? Grenth


 * What town were you in? Lion's Arch.
 * What district? American District 20.
 * Did the event take place? Yes, presents, no hat.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? Dwayna


 * What town were you in? Lion's Arch.
 * What district? American District 21.
 * Did the event take place? Yes, presents, no hat.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? Grenth

16 UTC+1
 * What town were you in? Lion's Arch, District 14
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna

18 UTC+1
 * What town were you in? Lion's Arch, District 17, then 18:15, after getting some presents changed to Kamadan, District 38
 * Did the event take place? Yes in both cases
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes in both cases
 * Which hat would you have gotten? That is, which diety won the battle? Grenth then Dwayna

Asuka 17:35, 1 January 2010 (UTC)

14:00 UTC


 * What town were you in? Lion’s Arch.
 * What district? American District #44.
 * Did the event take place? Yes.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes.
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna’s hat.


 * What town were you in? Kamadan.
 * What district? American District #36.
 * Did the event take place? Yes.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes.
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna's hat.

17:00 UTC


 * What town were you in? Lion’s Arch.
 * What district? American District #31.
 * Did the event take place? Yes.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes.
 * Which hat would you have gotten? That is, which diety won the battle? Grenth’s hat.

+ - - What town were you in? LA   (17:00) + - - What district? Europe English district 11    + - - Did the event take place? Yes   + - - Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes    + - - Which hat would you have gotten? That is, which diety won the battle? Grenth    + - -    +  - - What town were you in? Kamadan  (17:18) + - - What district? Europe English 10 (I know 9 - a grenth district - got the hats at this event)   + - - Did the event take place? Yes   + - - Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes   + - - Which hat would you have gotten? That is, which diety won the battle? Dwayna. + - - Kauna
 * What town were you in? Kamadan.
 * What district? American District #26.
 * Did the event take place? Yes.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes.
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna’s hat.


 * What town were you in? Lion's Arch.
 * What district? Italian District 2.
 * Did the event take place? Yes, presents, no hat.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? Grenth


 * Ravi Summersdawn
 * What town were you in? Kamadan.
 * What district? American District #60.
 * Did the event take place? Yes.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes.
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna’s hat, attempt 4


 * What town & district were you in? American servers, Kamadan 71 (12:15am, 3:15am & 6:15am PDT), LA 33 (9am PDT), Kamadan 51 (9:15am PDT)
 * Did the event take place? No to the first, yes to all others
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes to all.
 * Which hat would you have gotten? That is, which diety won the battle? Grenth won decisively each and every time, and no Grenth hat dropped in events subsequent to the first. The Dwayna hat did drop in the very first event (LA 12, 12mid PDT), but no hats appeared after that.

Many, many complaints in chat during all events regarding the hat drops. One wonders if it was due to the interface update for the costumes, or for a line of code that dropped stating that once you received one hat in one run, hats didn't continue to drop-- so one didn't end up with multiples of the same hat for being parked overnight-- and read it as "you've received one hat one time, so you've obviously got them all". Simply a thought.

Trailsong 17:37, 1 January 2010 (UTC)

213.196.255.64 17:38, 1 January 2010 (UTC)
 * What town were you in? LA
 * What district? EU German 30
 * Did the event take place? Yes, presents and Grentches spawned
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, about 5-10 minutes before the start
 * Which hat would you have gotten? Dwayna

Grogg 17:40, 1 January 2010 (UTC)
 * Event: 12PM EST
 * IGN: Renly Moore
 * What town were you in? Lions Arch
 * What district? American English District # 102
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, for an hour before the finale started.
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna

18:41 GMT+2


 * IGN: Sadie Everdark
 * What town were you in? Kamadan
 * What district? International District # 2
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna.

--- Meet M Sword and Just Anotr New Char 15:00 And 18:00 What town were you in? Lion's Arch What district? America 35 First time on Just and Second On Meet Did the event take place? Yes. Both times i had 13 presents but no had. Someone even didnt got rezed after killed by grentch. Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Ye Which hat would you have gotten? That is, which diety won the battle? Both times Grenth. --- After Life Is Death (char name) (havent got a wiki account to sign with)
 * What town were you in? Example: Lions Arch
 * What district? Europe English District 23
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? yes about 15 mins before even started
 * Which hat would you have gotten? That is, which diety won the battle? Grenthy!

Character Name: Delana Mosalaine What town were you in? Lion’s Arch. What district? American 60. Did the event take place? Yes. Event started at 12 PM EST. Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes. Which hat would you have gotten? That is, which deity won the battle? Dwayna.

<Small>Eevee</Small> 17:43, 1 January 2010 (UTC)
 * In Lion's arch
 * Polish dis 1
 * Yes
 * Yes
 * Grenth

Konrad King (AGAIN)17.01 GMT

* LA&Kamadan * LA: Polish 3 Kamadan: Polish 4 * LA: YES Kamadan: YES * In both yes * LA: Grenth Kamadan: Dwayna * Other information: Many people are mad at it, like me.


 * 11:00 US Central time
 * Self and wife in same district. (IGN's not posted for security)
 * Lion's Arch
 * American #98
 * Event took place.
 * Arrived in town before avatars did.
 * Dwayna won.
 * Neither of us got the hat.


 * 11:15 US Central time
 * Self and wife in same district. (IGN's not posted for security)
 * Spamadan
 * American #42
 * Event took place.
 * Arrived in town before avatars did.
 * Dwayna won.
 * Neither of us got the hat.

Have received the presents from the finale, but no hat. Sirakou 17:47, 1 January 2010 (UTC)
 * IGN: Sirakou Reaper
 * What town were you in? Lions Arch
 * What district? North American 83
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Grenth


 * IGN: Blead Feith
 * What town were you in? --- LA, Kamadan.
 * What district? Polish District #2.
 * Did the event take place? NO!!!!
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? That is, which diety won the battle? LA-Dwayna, Kamadan-Grenth.


 * What town were you in? Kamadan.
 * What district? American District #60.
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna, 4th attempt.
 * Ravi Summersdawn


 * What town were you in? Lion Arch & Kamadan.
 * What district? Lion Arch European French 8, Kamadan european french 4.
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna.
 * Bahan Woodcarver


 * What town were you in?
 * What district?
 * Did the event take place?
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared?
 * Which hat would you have gotten? That is, which diety won the battle?

I have 4 accounts online presently, participating in the events, but still am lacking hats. First event: Kamadan, Asian Korean 1, Yes Dwayna Won, 2 got hats (Eve and Blaze).

2nd event: Kamadan, Asian Korean 1, Yes Dwayna Won, No hats on any of the characters

3rd event: Kamadan, International (not sure which d), Yes Dwayna Won, 1 character (Blyss) got a hat. The other 3 did not.

4th event: LA, American 99, Yes Grenth Won, 2 hats (Blaze and Blyss) other 2 did not get

So 1 character (Fiery) has gone through 4 events and has not gotten either hat. 2 Characters managed to get both (Blaze and Blyss). 1 still only has 1 hat (Eve).

Ama Roi, 9:00AM Pacific What town were you in? Kamadan. What district? American District 35. Did the event take place? Yes Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? YES Which hat would you have gotten? Grenth won Received presents, no hat

What town were you in? LA, Europe d8(17:00GMT), Kamadam, Europe (14:00GMT), Kamadam, Int d1 (8:00GMT) Did the event take place? Yes (all 3 times) Were you in the town before the finale? Yes (all 3 times) Which diety won the battle? Dwayna Won & I got presents (all 3 times), but no hat (on 2 accounts)

Town: Kamadan for first event District: American District 8 Event took place: Yes In town before battle: Yes Which hat: Dwayna Received presents: Yes

Town: LA for all events after the first up until 1300 EST. District: American District 34 Event took place: Yes In town before battle: Yes Which hat: Dwayna Received Presents: Yes

I did not get a hat in Kamadan once and did not get a hat in LA three times. All on the same character. I would REALLY like to get a hat here.

--

What town were you in? Kamadan What District? American Dist 7, 8, 30, 31, 37, and 50 (different accounts - different times) Did the event take place? Yes - everytime Were you in town before the final "battle" started? Yes - everytime Which hat would you have gotten? Grenth in odd districts except 7; Dwayna in even districts Received presents? Yes - everytime


 * What town were you in? LA and Kamadan
 * What district? America district 52 (LA) and American district 16 (Kamadan)
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes, I was there 2 hrs before the event began in LA and i was there 5 minutes before the Kamadan event began..**i had just finished with the Grenth event in LA (and got the hat.. this was at 12am PST) and transferred into the Kamadan server to hopefully get my Dwayna hat, this was at 12:15am PST... did not receive the hat but multiple other players did**.. I then transferred back into LA District 52 to await the next event (3am PST)... no luck tho with a hat.
 * Which hat would you have gotten? That is, which diety won the battle? Dwayna...
 * Received presents? Yes -- every time I have done the event I have received presents.

--Nukified 18:17, 1 January 2010 (UTC)

11:15 AM Central US Time
 * Event 4
 * Kamadan
 * American 1
 * Event did take place, Avatars appeared. Presents were given out, No one in the district received a hat.
 * I was there a half-hour before the event started.
 * Dwayna was winner.AnClar 18:12, 1 January 2010 (UTC)

. User:Basillisk
 * Lion's Arch
 * International 13
 * Event DID NOT take place at all. No Avatars appeared. Nada (and I have waited rather long afterwards to make sure the event was not just late).
 * Yes, before it was scheduled to take place.
 * Grenth, based on the position of players.


 * User- Hiwatir Dakoran
 * What town were you in? LA
 * What district? American District 120.
 * Did the event take place? Yes.
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes.
 * Which hat would you have gotten? That is, which diety won the battle? Snow Crystal Crest.

-
 * User- Drogo Boffin
 * Lions Arch
 * American District (forgot number)
 * Yes the event took place, I got presents.
 * Yes about 30 mins before
 * Dwayna won so the Snow Crystal Crest. [[Image:User DrogoBoffin sig icon.png]] Drogo Boffin 18:33, 1 January 2010 (UTC)

-Rosalina Hale -


 * What town were you in? Kamadan and Lions Arch
 * What district? American dis 10 for Lions Arch and Kamadan
 * Did the event take place? Yes
 * Were you in the town before the finale battle started and Dwayana/Grenth appeared? Yes
 * Which hat would u recieved meaning which diety won the battle? I would have recieved the Snow Crystal Crest/Dwayna Won

rand Al Al Thorr What town were you in? Lion's Arch. What district? American English District 9. Did the event take place? Yes, presents were distributed. Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? I was there for hours on center ring. from 10 pm to 9:45 am Which hat would you have gotten? That is, which diety won the battle? Grenth I had 300 ccs, I was in NORMAL MODE, and I had a mini pet out.

IGN: Canthan Master 1. Kamadan 2. International 6 3. Yes, I received the presents. 4. I was there about 10 minutes before the fight started. 5. Dwayna won, so Snow Crystal Crest

MIke Arms 19:42, 1 January 2010 (UTC)
 * Time Event Started: 9:01 am PST
 * What town were you in? Lion's Arch
 * What district? America - English - District #33.
 * Did the event take place? Yes, but not hat given
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Everyone was on the Grenth side.

Is this section appropriate?
I think the intention of using this page and talk page as a way for Gaile to inform users about various support issues, and to some extent for users to talk to Gaile about support issues, is fine, but I don't think this should become the support-central for hat problems. This section is large enough already (i.e. it's fricken humongous for just one section), it's filling up Special:Recentchanges, and it's inviting players to invite players to tell one and all about their hat problems. I don't really think the wiki is the best place for this - it essentially seems like people are submitting their support tickets through here rather than the NCsoft support page. It also sets a worrying precedent for future issues - people may be more likely to use the wiki rather than the official support system, shifting issues here that we really shouldn't have to deal with. -- pling 15:13, 1 January 2010 (UTC)
 * I have to agree that it is clogging up RC, but Gaile did ask people to submit this information to help the team (but it already is a lot of data, and it's only the fourth finale). If Gaile would rather people use official support means, then I'm sure she would have directed the [flood of] topics away. <font color="#bb00bb" size="3px">~Celestia 15:23, 1 January 2010 (UTC)
 * I understand that it was Gaile requesting the input, I'm just questioning whether we as a wiki community find it inappropriate, especially considering how it now is. -- pling User Pling sig.png 15:28, 1 January 2010 (UTC)
 * I do understand where you are coming from, but personally, I find other things (mass chains of three letters, turn-based board games, etc.) more inappropriate that this. If this were to be created in a separate subpage (even though they have been popping up on most Wintersday 2009 related page), rather than specifically in Support Issues, would you feel differently? <font color="#bb00bb" size="3px">~Celestia  15:35, 1 January 2010 (UTC)
 * It would still clog RC. --User Ezekial Riddle silverbluesig.png <font color="#dce2e8">R <font color="#cfdae5">I <font color="#b8c2cc">D <font color="#a1b1bf">DLE 15:37, 1 January 2010 (UTC)
 * Gaile asked for these reports, I think it's up to her to decide. I'm simply trying to make it more readable/usable. -- Wyn [[Image:User Wynthyst sig icon2.png|19px ]] talk  15:39, 1 January 2010 (UTC)
 * Even if we didn't have gnomes cleaning up this page...that is still a lot of people posting a lot of stuff in a small amount of time. --User Ezekial Riddle silverbluesig.png <font color="#dce2e8">R <font color="#cfdae5">I <font color="#b8c2cc">D <font color="#a1b1bf">DLE 15:42, 1 January 2010 (UTC)
 * The rc spam would just be spread across several pages, Wintersday talk, here, regina's, at least they have a fairly central location. If you feel it would be better on a subpage, that would be ok, but as long as Gaile has asked for this information, I don't really think it's up to us to say no. Just deal with the spam. -- Wyn [[Image:User Wynthyst sig icon2.png|19px ]] talk  15:56, 1 January 2010 (UTC)
 * RC spam seems irrelevant. These are not support ticket type reports, this is Gaile using a medium to gather quantitive data about the hat issue. It's not breaking anything and it's helping. I am glad Gaile is using trying to help by doing this. 58.110.60.57 16:19, 1 January 2010 (UTC)
 * I guess it's safe to assume that they have enough data now to see it's a general problem. poke | talk 17:32, 1 January 2010 (UTC)
 * Possible to archive this section only or move it? Getting a lot of users posting hat info at the bottom of this section as opposed to the hat section.  I don't mind moving them to the proper section, but it might be helpful for Gaile/Anet/admins to not have to worry about this :p --<font color="Black" face="cambria">rawr  [[Image:User_rawr_Sig_Image.png|18px]]  <font face="Arial" color="black" size="1">18:25, 1 January 2010
 * There was a new build so it was probably a fix for the bug. I say leave it as is until we can see if the build fixed the bug or not. If people keep reporting clearly the problem hasn't been fixed. 58.110.60.57 18:45, 1 January 2010 (UTC)
 * According to Regina this problem has been addressed (and hopefully fixed) ;p --<font color="Black" face="cambria">rawr [[Image:User_rawr_Sig_Image.png|18px]]  <font face="Arial" color="black" size="1">18:51, 1 January 2010
 * Except that, since the "fix", my toon that was mapped to Kamadan cannot connect. All I get is err=50 Unable to connect.  My other toons that are mapped elsewhere have no problem logging in, but if I try to change towns, no can do.AnClar 19:00, 1 January 2010 (UTC)
 * Same issue as above. Error=50 with the toon in Kamadan (the only one with CC shards), other chars have no issues.Lord Twitchiopolis 19:45, 1 January 2010 (UTC)
 * Okies...found a workaround. If you can log another toon in, go to any other town besides LA and Kamadan, then change district to another region's servers, then map to Kamadan or LA.  Logout from there and then you can login with the toon that was having problems.  Worked for meAnClar 19:56, 1 January 2010 (UTC)


 * What town were you in? Kamadan
 * What district? American district 32
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes. I was idling overnight in the district.
 * Which hat would you have gotten? Dwayna
 * Other info: I did get a grenth hat in American 13 in Lion's Arch for the very first finale.

My suggestion: Put up an NPC to give us our hats. It's not fair to those of us who did participate to not get a mask just because we can't sit around all day tomorrow, or next week, or whenever you decide to extend this event just because we couldn't participate a second time. 71.246.212.134 18:58, 1 January 2010 (UTC) --- IGN: Tai Tania

What town were you in? Example: Kamadan. What district? American District #6 Did the event take place? Yes, got the presents Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? yes Which hat would you have gotten? That is, which diety won the battle? Dwayna Other info: I've been trying to get a hat since 0900 ET been mostly at LA (various districts) and never got a hat

IGN: Amaya Shiranui

--- --- ---
 * What town were you in? Kamadan.
 * What district? 37
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Grenth
 * What town were you in? Lion Arch.
 * What district? 1
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Grenth
 * What town were you in? Kamadan.
 * What district? 9
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Grenth
 * What town were you in? Lion Arch.
 * What district? 5
 * Did the event take place? Yes
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes
 * Which hat would you have gotten? That is, which diety won the battle? Grenth

Got my grenth hat on LA finally. I got my Dwayna's on LA as well when the event started on the first time. Oniyoru

What town were you in? Example: Both. What district? International District 5: LA, International District 7: Kamadan Did the event take place? That is, did Grenth and Dwayna have their battle, did you get presents, etc? We got presents Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes Which hat would you have gotten? That is, which diety won the battle? Grenth, both times.

76.199.136.161 19:34, 1 January 2010 (UTC)
 * User: Carn Angmar
 * What town were you in? Lions Arch
 * What district? American district 115
 * Did the event take place? No
 * Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? Yes.
 * Which hat would you have gotten? Grenth

Update: 1 January (12:45 Pacific)
Thank you sincerely to all who reported to us about the details of your MHE. (My acronym for the Missing Hat Experience of 2010. :) )

I will be moving this section to the archives since it is positively huge. We all thank you for taking the time to post, as your info helped us find the issues that caused the problem. Please do not post any additional reports.

As an update:
 * We have done a build to address some of the issues.
 * We're aware that some people are still not getting hats.
 * The Wintersday Finale will be rerun in the near future.
 * The date of the rerun will be announced soon, probably early next week, after the holidays are over and everyone is back in the office.

Thanks again for all your assistance! -- Gaile 20:48, 1 January 2010 (UTC)

Kamadan
I have been waiting in American Dis 61 since the event in Lion's Arch ended in hopes to gt my other hat, but there hasn't been an event there yet. I have checked into Dis 52 they are done with theirs, but no event has taken place as of yet in American Dis 53 and up....

Can't log into my character
I was in Kamadan D19 doing the festival events when my computer crashed at 12:29 am before I got the festival hat. I was able to log into my monk at 12:33 and travel to Kamadan D67. Now I can't log into my monk character. It says "Guild Wars cannot complete the operation. Please try again in a few minutes.(Code=050)" The character name is Sage Of Prayers, which is linked to the account under --Sageofprofession 19:46, 1 January 2010 (UTC)
 * Read what i wrote here Life Guardian 19:48, 1 January 2010 (UTC)
 * Thank you! I thought I was going to loose my monk character. --Sageofprofession 19:54, 1 January 2010 (UTC)

Will the event be extended?
Or what? <font color="#000099">Rose Of Kali 20:23, 1 January 2010 (UTC)
 * See User:Regina Buenaobra/Journal. --Silver Edge 20:24, 1 January 2010 (UTC)
 * Yeah, just noticed that right after posting this. ^_^ [[Image:User Rose Of Kali SIG.jpg]]<font color="#000099">Rose Of Kali 20:26, 1 January 2010 (UTC)

Hat Issue: January 1, 2010
It has been announced: '''The Wintersday Finale will be rerun. The date for the rerun is to be announced soon.'''

Also: Thank you to those who shared details with me on this page. It was very helpful, and we have identified the issue. No further answers are needed. Thank you again! -- Gaile 20:37, 1 January 2010 (UTC)


 * I am back-filling this post to include information previously given but moved (by necessity) to an archived thread. See this link for more information about the Winterday Event.


 * During the Midnight Pacific time run (the first run) of the Wintersday Finale event, we noticed that some districts were not spawning the event, and many players did not receive their special holiday hat. I gathered data from players that the team used to check on the details. (Thank you to those who participated -- no further reports are needed.)


 * Several members of the development team got into action over night and into the morning, and a new build was completed about 10:30 Pacific that addressed part of the problem. We are aware that additional issues exist, and additional work is being done to fully correct the issue. Most importantly, as stated above, the event will be rerun in the near future, so everyone will be able to obtain the 2010 Wintersday hat. -- Gaile [[Image:User gaile_2.png| ]] 21:08, 1 January 2010 (UTC)


 * Just for clarification, will the event continue to run today or is the rest of the times schdeuled for today postponed? --<font color="Black" face="cambria">rawr [[Image:User_rawr_Sig_Image.png|18px]]  <font face="Arial" color="black" size="1">21:15, 1 January 2010


 * Yay! Thank you dev team peoples.  But my paragon's hair is still transparent :'(  Ƹ̵̡Ӝ̵̨̄Ʒ  аІiсә  [[File:User Aliceandsven 1.png]]  ѕνәи  Ƹ̵̡Ӝ̵̨̄Ʒ 21:19, 1 January 2010 (UTC)


 * The events will continue through tonight, as planned. There will be an entire repeat of the finale (one-day) event in the future. -- Gaile [[Image:User gaile_2.png| ]] 21:51, 1 January 2010 (UTC)


 * I got a question. Is this Wintersday going to be extended now that the Finale has to be re-run or is it going to end on time and ONLY the Wintersday Finale will be re-run? (Meaning no more drops, snowballing, etc.) Because I don't know how many of my candy cane shards I will have to hold onto and how many I can turn in for gifts. Thanks
 * Only the "hat event" will be rerun, to my understanding. Only the one-day event. Which is why my post says "the finale (one day) event." :) -- Gaile [[Image:User gaile_2.png| ]] 21:59, 1 January 2010 (UTC)


 * Thanks Gaile, I knew you guys wouldn't let us down!114.157.160.88 01:54, 2 January 2010 (UTC)Ryoko Yonekura


 * Thanks Gaile, I really hope you guys solve this and rerun the wintersday properly. I've been in 5 events and I got no-ones hat, although I've changed district and even from europe to american servers, from LA to Kamadan. I collect the hats so it would be a shame for me not to have them. :( Yet, I really am hopeful the team will solve everything and we can all have our hats. And please, rerun in a weekend. It is a lot easier for a worker like me. BTW, I had no problems receiving the gifts and the event ran in all districts I've been. - Azura Fireghost 02:43, 2 January, 2010 (UTC)
 * I am nearly positive that the Live Team will elect to rerun the Wintersday finale event on a weekend, but I cannot say for certain. Thanks for the input, though. -- Gaile [[Image:User gaile_2.png| ]] 03:17, 2 January 2010 (UTC)
 * will we have a chanse to get more candy cane shards? after the hat messed up i got confused and spent all of myn on wintersday gifts... ~Nelson (n122333) [[Image:User N122333 sig image.jpg|19px]]
 * Sorry, I do not know the answer to that question. You'll get a lot more information soon, probably on Monday when the whole team is back in the office. -- Gaile [[Image:User gaile_2.png| ]] 03:38, 2 January 2010 (UTC)


 * Gaile, will the present-giving be part of this re-run? Or just Hat-giving only? --[[Image:Mesmer-tango-icon-200.png|25px]] <font color="Purple" face="cambria">Sparafucile 13:51, 2 January 2010 (UTC)
 * I do not know the details of the finale repeat. I am sure we will be able to give you more details after the Live Team meets to discuss the situation. I imagine you will have information within the week. That's an estimate, but I believe that will be the case. -- Gaile [[Image:User gaile_2.png| ]] 02:59, 3 January 2010 (UTC)


 * Gaile, I have a question. I noticed people are asking about the Candy Cane Shards. I have a whole stack and then some. I was wondering how long do we have to exchange them for Wintersday Gifts? Will we be able to exchange them during the re-run of the finale? Also, will the 9 Rings Game be re-activated during the re-run of the event? at the moment, I am debating on if I need to hold onto some for the Finale or if I can go ahead and exchange them all for gifts. Also, I think t would be very nice and generous of the team if it would be voted to give players free gifts again during the re-run of the finale. I know there was alot of unhappy people all day that day up until people started getting their hats. Besides, it would make the finale fun too. :) Thanks for all you have done for us already! Shiva Eluluu


 * Hi Gaile, i was wondering is it possible to be able to get the hats put in our storgae or even avaliable to buy at the festival hat maker? becuase i stayed up for 9hours into the night an going to 3 differnt events and not getting 1 hat...i dont know if i will be able to get to more. Thanks Ben


 * Oh, it's better news than that, Ben. First, the "hat issue" was fixed. Secondly, we'll be rerunning the Winterday Event in a while. I don't mean "in a day or two" but soon. Please watch the website for news in the future, and I feel sure you'll be able to get a hat during the event re-run. -- Gaile [[Image:User gaile_2.png| ]] 06:50, 8 January 2010 (UTC)
 * well thats good news but the thing is i might not be around when they re-run the even becuase i have some business meetings in other states that i have to fly to and well ive been to the event a couple of times, so doesnt that like get me the hat in some case??? thanks for all your help Gaile, Ben


 * I got disconnected every single time before getting Dwayna's hat, so I'll be very thankfull if they rerun the even. The only thing I need now is the rerun being announced clearly and with time so I don't miss it too. Mith[[Image:User MithranArkanere Star.png]]Talk 23:42, 9 January 2010 (UTC)
 * Don't you worry -- the rerun will be great, and I'm just sure you'll be able to get your hat. (And everyone else, too. :) ) -- Gaile [[Image:User gaile_2.png| ]] 06:43, 10 January 2010 (UTC)