ArenaNet:Developer updates/20071026

== [Dev Update] Bonus Mission Pack Verification -- 26 October 2007 ==

Some time ago, players asked us if we could enable a feature that allowed them to verify that they had qualified for the Guild Wars Bonus Mission Pack. They asked this so that they could be sure that they had met the qualifications of the promotion which meant that they would receive access to those four special missions upon the release of the pack in November of this year. At the time that this request was made, it wasn’t possible for us to give you that information. We had the records, of course, and those who qualified were certainly going to receive the access they had earned, but we were not able to display the information for you to see.

However, due to the contributions of a few members of the programming team, we can do that now. Here’s how it works: On the first screen of the game after you log in, you will note an option in the lower left corner that says “Edit Account.” If you click that option, you will see a screen that says “Manage Access Keys.” You will be able to review that screen to see that the Bonus Mission Pack has been enabled on your account.

However, please note the following: This verification system does not update automatically. So even if you make a purchase, that purchase will not show on your personal account screen until we run a program that updates the database. Therefore, we will be running periodic updates to the database over the course of the next five or six days. The first update will be run at approximately 12:01 AM Pacific (-7 GMT) on October 27th (as I write this, that is “tonight” for North American players, and “this morning” for players in Europe.) This update script could take an hour or two to complete. We will run another update on Monday, Tuesday, and Wednesday of next week. Even if you “squeak in under the wire” by ordering at the last minute, and even your purchase does not show up when you check your account, once you meet the requirements ($29 USD/€26/£17) you will receive the Bonus Mission Pack.

If questions arise after the promotion ends -- at 11:59 PM Pacific (-7 GMT) on October 31st -- we encourage you to contact your regional Support Team, and they will be happy to assist you.

[Dev Update] Further Information on the BMP Verification System -- 28 October 2007
Some players have not received qualification verification for the Guild Wars Bonus Mission Pack. We will be running a secondary verification script that will expand the verification list. That script will be run the very next time that the process is undertaken, which I believe will be at 12:01 AM Pacific (7:01 GMT) on Tuesday (so Monday night for those in the US).

No data has been lost; no one will suffer ill effects from the delay, and we do apologize for your having to wait another day to check your verification. You will be able to check your account on Tuesday morning and on Wednesday morning, as well. If you find that your account does not show verification of your having qualified for the Bonus Mission Pack on Tuesday after Noon Pacific (19:00 GMT), please feel free to contact Support.

However, there is one exception: The Bonus Mission Pack is only available to those who own at least one of the Guild Wars campaigns. If you own only the PvP versions of the game, you will not be able to access the BMP, since it is not PvP content. However, we will go ahead and add the key to your account now, and if at some point in the future you do add a campaign key, you will have access to the Bonus Mission Pack content as well.

We hope that this information is helpful, and our Support Team will be ready to assist anyone who has an issue with their verification starting Tuesday afternoon.