Feedback:Rules

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General rules for the entire namespace
By submitting anything in the Feedback namespace, you are attesting that you are the sole owner of that submission and are giving all intellectual property rights to ArenaNet. This means you may not move any post or idea from any other namespace here (User, ArenaNet, etc.) that have had any collaborative editing.

Game suggestions

 * You must be a registered user to submit suggestions.
 * You may only post suggestions on your own feedback page. Misplaced suggestions will be tagged to be moved to the appropriate place, or face deletion.
 * Titles of your suggestion subpages may not be more than 40 characters in length and, if possible, should be descriptive of your suggestion. Avoid forward slashes (/) in suggestion names, except when used for sub-paging purposes.
 * Suggestions should use understandable English (i.e., no 1337-speak) and should provide enough detail that a reader can understand what it is you are suggesting and roughly how it could work.
 * No suggestion spamming!
 * No creating suggestions under another user's name.

Potential consequences

 * Administrators reserve the right to de-list or even delete suggestions if they feel the suggestion was not submitted in good faith.
 * Misplaced suggestions will be moved or deleted. Suggestions posted under someone else's name will be deleted.
 * Users who repeatedly post suggestions incorrectly will be warned and could lose editing priveleges temporarily.
 * Administrative decisions can be appealed (and deleted suggestions can be re-instated, as appropriate).

Bug reports and Localization

 * Make sure you are on the appropriate page for the issue you wish to report.
 * Provide as much detailed information in your report as possible.
 * Keep all discussion on the talk page, so that the QA team can clearly see the issue.

Support
Prior to posting for help from support here, follow these steps:


 * Just click to start filing a Support Ticket. For the fastest possible service in issues that involve your game or NCsoft Master Account, consider providing as much information from this list as you can:


 * Your name
 * Your game account name(s)
 * Your address
 * Your telephone number
 * Your birth date
 * Your access keys (a scan of the key would be helpful)
 * The last four digits of the credit card(s) that you used for NCsoft Store or Guild Wars In-Game Store purchases


 * Please do not file multiple tickets for a single issue because doing so can delay the prompt handling of the matter you've written about. If you wish to provide additional or revised information, simply update the existing ticket.


 * If you are unable to submit a support ticket, you may email Support at the following (exact) address: Support@GuildWars.com. Please do not send email to other addresses, or contact ArenaNet, as that will delay the team's ability to respond to your concerns.


 * If you still have access to the email account that you used as your game user name, please submit the ticket or send the email using that account. And while the team doesn't require all this info, the more you send from the above list, the more easily the team can address the issue you're writing about. All information is kept confidential.


 * Support offers telephone support for billing/account and technical support issues only. They do not offer telephone support for game support issues, bug reports, in-game incident reports, gameplay issues, general inquiries, etc. Contact the Billing/Account or Technical Support Teams as follows:


 * 1-512-225-6359
 * Mon through Friday
 * Noon until 5:00 PM, Central time (-5 GMT)

If after following these steps you still wish an additional review of your ticket/issue by the Support Liaison, follow the support link on the feedback portal and post your request. Return to the feedback portal.
 * Please include the support ticket number that references your support issue.
 * Do not post email addresses, or personal account information.
 * Watch for the answer in the days following your request and be prepared to provide any additional information that may be requested.
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