User:Gaile Gray/Talk header

Paws to Ponder: Are you on the right page? This page is for casual discussions and chit-chat -- all are welcome! You should choose the Support Issues page for matters you'd like me to help with as ArenaNet Support Liaison, but please see the note below for info on how the Support Liaison role fits into the big picture. For older discussions, check the right-hand nav bar for archives on various topics. And I'd sure appreciate if you sign your comments, in case I need to get in touch with you. Thank you. :) {|width=100%
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How does this Support Liaison thing work?
The team can help you with many things, including lost passwords, technical issues, in-game behavior concerns, or questions about a stolen or blocked account. If they have an unusual issue -- something that needs studio or Dev Team consideration or a possible policy review -- they'll ask me to get involved. I'll review the matter and help get it resolved. But the first stop is Support, for they can help with the vast majority of issues.

Game Bugs: The best way to get a bug into review is also through contacting Support. You could also use the wiki pages for Bugs, off of the Feedback portal.

Game Exploits: If you learn of a game exploit, please email me (use the "email this user" tab to the left) and I'll move the matter forward. (Please do not post exploits on the wiki or in fan forums, for obvious reasons.)

Support FAQs: Please visit the Support FAQs Section for info on specific topics that Support deals with often. Visit that discussion page to make a suggestion for a new topic, too!

Ticket Tips: If you'd like to know precisely what to tell Support, and how to get the fastest service for any issues you may experience, head here.

As Support Liaison, I try to assist individual players and the community as a whole, and help make the game a better place to be. I welcome your feedback and comments at any time.
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