Help:Ask an account question/Archive200907-200908

account retrieval
guys i was off my GW account for a week and now i want to get back on it but it wont accept my password,(and yes its the correct password) where can i go to retrieve my password?
 * Click the link on the login screen that says, "Reset password". Freedom Bound 01:39, 5 July 2009 (UTC)

theres only 1 problem with my reset password, i forgot my email acc password and cant log on it
 * You will have to contact support using the link at the top of this page and provide them with the access keys used on your account. -- Wyn [[Image:User Wynthyst sig icon2.png|19px ]] talk  01:56, 5 July 2009 (UTC)

Account stolen
MY ACCOUNT GOT STOLEN AND WHEN I WAS ABLE TO GET IT BACK IT SAID THAT my account has been blocked for an account issue and it give no time period of when i will get it back


 * Blocked for an account issue usually means the ownership of the account is unclear, and is permanent until someone proves that the account is rightfully theirs. Contact and give them as much information as you can, especially your access keys, and they should be able to clear it up for you.  &not; Wizårdbõÿ777  ( talk ) 22:20, 7 July 2009 (UTC)
 * If you want to save time, scan your paper copies of your original access keys and send them in. For some reason, support believes that's an automatic proof of ownership thing, even though it would be piteously easy to photoshop it.  --Jette  [[Image:User_Jette_awesome.png|19px]] 01:18, 8 July 2009 (UTC)
 * You can't photoshop a key onto paper if you don't know what their key is. ~Shard  [[Image:User Shard Sig Icon.png]] 01:27, 8 July 2009 (UTC)
 * They asked me to scan and send the paper after I'd given them the correct key, for some reason. --Jette  [[Image:User_Jette_awesome.png|19px]] 14:56, 8 July 2009 (UTC)
 * Photoshop me the pic you sent them with this code on it: "ASDFG-QWERTT-HIBUY-WEWFGG34". :-) Biscuits [[Image:User Biscuits sig.png]] 15:40, 8 July 2009 (UTC)
 * I would, but I'm really just being lazy. It would probably take at least three hours: 45 minutes of waiting for somebody on a forum to reply to my request for what font they used, then another 30 minutes of me beating the scanner into submission so I can get picture that isn't at an angle because I hate that, and then an hour 45 minutes of editing the image dot-by-dot with the pencil tool because I decided it just wasn't worth the effort involved to do it the "easy" way.  Still, it's easier than getting permabanned for botting or rmting or buying all your fame the fast way instead of buying it the slow way.  --Jette  [[Image:User_Jette_awesome.png|19px]] 03:30, 9 July 2009 (UTC)
 * Or the really slow way ~Shard  [[Image:User Shard Sig Icon.png]] 23:20, 11 July 2009 (UTC)
 * Part of me just died inside. --Jette  [[Image:User_Jette_awesome.png|19px]] 23:26, 11 July 2009 (UTC)

can i get account name and password
can i get account name and password
 * Contact support and tell them you cant remember your login info and send them your game account access keys. [[Image:User DrogoBoffin sig icon.png]] DrogoBoffin 04:10, 9 July 2009 (UTC)
 * If you don't have an account and would want a free trial to test the game, check Free Trial page on GuildWars.com. --NIN37 02:58, 11 July 2009 (UTC)

Help.
I need Help i go to create a account then it goes to the place where i put in my access key then i put it in but then the next button wont light... Help!! --The preceding unsigned comment was added by 205.206.76.77 (talk).
 * Just so you know, this is not mine. I moved it from Access key. - J.P. [[Image:User Jope12 sigicon.png|18px]] Talk  23:11, 11 July 2009 (UTC)
 * Check then double check the key your typing in. If you are 100% sure your typing it in correctly then contact support [[Image:User DrogoBoffin sig icon.png]] DrogoBoffin 23:25, 11 July 2009 (UTC)

My Email Is "Apparently" Wrong?
I have not played Guild Wars for a year or so, as my computer was wiped and therfore I had to re-install it recently. When I opened the Client where I usually log in, I entered my email and password, but it denied me access because the information was not recognised. So, assuming my password was wrong, I clicked the "Reset password" link and followed the instructions, but when I entered my Email address, it says it is not a valid address, yet I have used it for Guild Wars before, and many other games. Despite this, I can still log into my MSN with that email address. Now, I can't even check my own email because apparently my email address is wrong, when it is clearly not. I cannot reset my Guild Wars password because I cannot enter my Emails to see anything,

I hope you understand my problem, and any help would be greatly, greatly appreciated.

Thank you for your time, Sam. --The preceding unsigned comment was added by 90.241.214.252 (talk).
 * Contact support. They are the only ones that can help. [[Image:User DrogoBoffin sig icon.png]] DrogoBoffin 23:36, 14 July 2009 (UTC)
 * (Edit conflict) Check Forgot Login Name entry on support. --NIN37 23:37, 14 July 2009 (UTC)

Deleting Account
if i delete an account ca the access key used with that account be used on another account?--ShadowXL 09:32, 15 July 2009 (UTC)
 * No you can't. A key will be permanently linked to an account. You can't even 'delete'an account, for that matter. See also the FAQ on account issues. -- Arduinna [[Image:User_Arduinna_Companionship.jpg|15px|talk]] 09:46, 15 July 2009 (UTC)
 * You can't delete an account. Even if you could, no.  --Jette  [[Image:User_Jette_awesome.png|19px]] 17:35, 15 July 2009 (UTC)

Trade
Why cant you trade within 24 hours of creating ur account
 * Something to do with bots, if I remember correctly. --Jette  [[Image:User_Jette_awesome.png|19px]] 17:26, 15 July 2009 (UTC)
 * It was implemented to stop real money traders (RMTs) from creating new accounts to trade with. The accounts were/are banned so fast that making them wait 24 hrs after account creation makes it more difficult for them to conduct their illegal business. -- Wyn [[Image:User Wynthyst sig icon2.png|19px ]] talk  17:40, 15 July 2009 (UTC)

Account creation
how to make a guild wars account --The preceding unsigned comment was added by User:207.118.165.166 (talk).
 * First, you need to buy the game, install it and run the client. On the login screen, click on "Create Account or Add Access Key", check the "Create New Guild Wars account." box and click Next. On the next screen, check the box for your region and enter your access key. The process is pretty straightforward after that. -- [[Image:User Gordon Ecker sig.png]] Gordon Ecker (talk) 07:26, 19 July 2009 (UTC)
 * You can test the game using a Trial account (10 hours or 14 days, whichever expires first). More info at www.GuildWars.com/support. --NIN37 14:42, 20 July 2009 (UTC)

purchased used
I bought GW used and the key is still active how do i get a new one or deactivate the old one so i can create an account --The preceding unsigned comment was added by User:173.27.72.33 (talk).
 * You got scammed. I hope you bought it on eBay or something similar, if that's the case, contact the company and inform them that the game was illegally sold or something, they should refund your purchase.  If you bought from some moron behind the 7-11, though, you're basically screwed.  Once activated, a key can't be "deactivated."  --Jette  [[Image:User_Jette_awesome.png|19px]] 00:56, 20 July 2009 (UTC)

deleting of account
i have been trying to delete my yahoo account and get started wit a new one but everytime i go on the account deletion page its either i got my password wrong or the letters and the numbers in the box are wrong but even when its right the password is wrong and plus i dnt know what im writing since its all................ when i type pliz help me --The preceding unsigned comment was added by User:119.235.90.100 (talk).
 * Scroll up. --Jette  [[Image:User_Jette_awesome.png|19px]] 06:36, 20 July 2009 (UTC)
 * This page is for asking questions related to Guild Wars accounts. Try yahoo's help page. -- [[Image:User Gordon Ecker sig.png]] Gordon Ecker (talk) 08:51, 20 July 2009 (UTC)

account
my account is being blocked for no reason i havent been reported but everytime i login i  pick a character and it doesent  load the last oupost i was at instead it says guild wars failed to complete the operation!!!! argghhhhhhh
 * if you get to the picking your character your account is not being blocked. Its more likly a video rendering issue... either a file is bad or your video card is freeking out as it tries to load the location.  have you tried reloading the client software? MrPaladin talk 13:09, 22 July 2009 (UTC)

can i get my password and email
if i have my acccess key can i get my password and email?
 * Yes just contact support and let them know you forgot your email and pass. [[Image:User DrogoBoffin sig icon.png]] DrogoBoffin 22:50, 22 July 2009 (UTC)

Phoenix
We have 10,000 balthazar faction an tryiny to get a phoenix that costs 30,000 an a black widow spider that costs 50,000 balthazar faction but we get just 10,00 an how do we change it so we can get morr faction ?
 * Stop being bad, tbh. You need ranks in PvP titles to get more than 10K B-faction at once.  See Balthazar Faction for more information.  I suggest doing the Factions campaign and the Underworld, it's faster.  --Jette  [[Image:User_Jette_awesome.png|19px]] 09:45, 23 July 2009 (UTC)

error : code 045, tip:used third-party program
tips text : your guild wars account has been terminated for using a bot or other third-party program, which is a breach of the use agreement and rules of conduct. This action is permanent(code=045)

but I really not use any third-party or bot ...,

I only play by myself, my friend told me,online time too long maybe Suspected ,this is Suspected using bot ??????? I don't know.

In my account : 1 no money 2 no good weapon 3 no trade log 4 using Official client to login 5 total login acc time about 3 days ,since bind cdkey to trival acc why do this happend to me?? I had writen Several letter,but reply only follow these:

" As previously stated, due to the violations committed by this account, it will remain closed. We will not accept appeals in cases such as this because of the depth of the analysis prior to the block. We believe we have adequately explained the reasoning behind this account closure and any further correspondence regarding this issue will be closed without response."

except above text ,no any detail words,Can not understand ,If I don't get the detail reason ,I will lost account and I don't Dare to buy any cdkey?

Too high-handed,no any detail words and reason.

every time ,ncsoft's gm reply content looks like same my english is very poor,I really understand clear that mean. it is no any hope??? who can tell me ,what happend,what can I do now,how can I do now? Can we say that it is time to give up ????


 * If you feel certain than you are innocent, you could speak to Gaile about it, but if you do so, please read this first. GMs are notorious for ignoring what's being said to them, but sometimes I can't blame them if the English is atrocious.  They can't really be expected to try to decipher something you didn't take the time to ensure was legible.  --Jette  [[Image:User_Jette_awesome.png|19px]] 10:31, 25 July 2009 (UTC)


 * wow,Did not expect, is too fast have somebody reply ,thanks


 * If you choose to ask Gaile, provide her with the support ticket number you received when you contacted them. It will help her to find the information faster. -- Wyn [[Image:User Wynthyst sig icon2.png|19px ]] talk  10:48, 25 July 2009 (UTC)


 * my english is very poor ,very time use dictionary ,translate result is cann't understand clear,so I really don't how to do, above friend let me to tell gaile, but I don't know how to do,I only write a topic in http://wiki.guildwars.com/wiki/User_talk:Gaile_Gray/Support_Issues#code_045_.2C_tip:used_third-party_program

thanks above friends,thanks !!!!!!!! time:19:13

my account does not exist
I use to play Guild wars about 4-5 years ago i try loging on today and my account dose not exist what do i do to get it back?
 * First thing to do is check and double check the email and password and make sure you are spelling everything correctly. The second thing to do is to try and reset your password by clicking Forgot Password. The third thing to do is contact support and tell them that you have forgotten your information. Hope this helps. [[Image:User DrogoBoffin sig icon.png]] Drogo Boffin 21:54, 27 July 2009 (UTC)
 * 4-5 years ago was before the game was released... Well, it was released 4 years, 3 months ago. But you get the idea. Perhaps you only played the public beta? I wasn't around in beta times, so I can't tell you what happened to beta accounts, but maybe someone else can. calor   (talk)  03:49, 28 July 2009 (UTC)
 * Are you sure you're using the correct user name and password? Your user name is usually the email address you used to register. -- [[Image:User Gordon Ecker sig.png]] Gordon Ecker (talk) 08:50, 28 July 2009 (UTC)

Uh yeah this might be a dumb question mainly though sence im having a blonde moment
Alright I got the game and as a retard I used the trial code for the game. Now I was wondering something how do I use the Acces code I was originally given to play the game or is it that sence I used the trial code and im now in the trial game the original code for me to play wont work?.. Yeah I was like in a hurry when I decided to play it sence I always wanted to play so yeah.--Kenthos 08:07, 28 July 2009 (UTC)
 * Go to your login screen and click on the link to Create Account or Add Access Key. Then select Add the Access Key to an existing Guild Wars account and put in your login information. Then you will just enter your new access key. As long as the game key has not been used by anyone else, you can simply add it to your trial account it will then unlock the game permanently and you will retain everything you did during your trial period. -- Wyn [[Image:User Wynthyst sig icon2.png|19px ]] talk  08:11, 28 July 2009 (UTC)


 * 1) Start Guild Wars.
 * 2) Click "Create account or add access key."
 * 3) Enter your account name & password.
 * 4) Enter the key.
 * 5) Click Next.
 * 6) Figure out the rest on your own, I don't actually have a key so I can't see what it says next. Alternately, see the Access key article.  --Jette  [[Image:User_Jette_awesome.png|19px]] 08:13, 28 July 2009 (UTC)

Well the thing is for some reason it wont work the access key I mean no matter how many of times I've put it in it never works so yeah


 * Do you get an error message? Did you buy the game from a local retail or online? -- Wyn [[Image:User Wynthyst sig icon2.png|19px ]] talk  11:46, 28 July 2009 (UTC)

forgot password
i have forgot what my password is it has been almose 4 years sence i played guild wars and i would love to start playing agian
 * Start the Guild Wars Client, and click reset password. Then enter your account name (the e-mail address you signed up with).  Follow the instructions onscreen.  --Jette  [[Image:User_Jette_awesome.png|19px]] 22:58, 28 July 2009 (UTC)

Actually.. I somewhat was putting one of the wrong letters in or I should say number see it was a 4 which looked like an A because of an L all is working good though.. Cept I suck at the game.

Characters sorting
On my log-in screen, my characters were listed by creation date (meaning I had the "Sort : None" option). However, when I created a fifth character, they suddenly all stopped being at the right place O__O Before, it was like 1st char/2nd char/3rd char... now it is like 3rd char/1st char/blank/2nd char/blank... you get the idea. So is there a way I can change it back ? It is not a big problem but I do find it annoying^^ Thank you in advance. 213.166.199.62 12:45, 29 July 2009 (UTC)
 * This can happen sometimes (usually when you fill out all your slots). Nothing you can do about it unfortunately. You'll have to get used to the new order, or use one of the available sorting options :/ &mdash; User_Poki_sig.png Poki#3  (talk ) 12:24, 30 July 2009 (UTC)
 * Aw, that's a bit sad... But thank you for your answer !

Access key
where i can find the accesskey of the guid war?pls help me po pls
 * Access key. --Jette  [[Image:User_Jette_awesome.png|19px]] 08:22, 29 July 2009 (UTC)

an account question
i just farm the 'find',my account is code-045 ,what cat i do
 * You've been banned. Either you were doing something stupid, doing something really stupid, or ANet just doesn't like you.  Either you'll be able to play again when it wears off, or you won't.  --Jette  [[Image:User_Jette_awesome.png|19px]] 00:08, 1 August 2009 (UTC)

Resetting a password
I haven't played in a little while and i tried to play but didn't remember my login information but i believe i know the username but the problem is that the email i used for it has been closed so i cant receive the new password information, what should i do? --The preceding unsigned comment was added by 174.22.196.246 (talk).
 * Contact to request an email change. -- ab.er. rant  [[Image:User Ab.er.rant Sig.png| ]] 03:58, 4 August 2009 (UTC)

The Complete Collection Edition
First of all i'm from israel so i don't have a "good" english

I bought the platinum edition (GW Prophecies + EOTN) and I want to buy the complete collection (GW Prophecies + Factions + NightFall + EOTN) If I'll use the activation code of the complete collection on the platinum could I use the activation code on another account? (the account that I'll us it on will have "Prophecies + EOTN) --The preceding unsigned comment was added by User:Xpboy7 (talk). --Xpboy7 12:29, 4 August 2009 (UTC)

Firstly, please sign your comments. And i think the answer is no, as once an account key is used it cannot be reused anywhere else. Using a complete collection code on an account with Prophecies and EOTN already will just add Factions and Nightfall, and the account key will become used. Shadow Runner  10:53, 4 August 2009 (UTC)
 * Basically, by buying the Complete Collection and using the key on the account that has the platinum edition, you will be wasting the Prophecies and EotN portion of the key. You'd be better off to just buy NF and Factions and add it to your existing account. -- Wyn [[Image:User Wynthyst sig icon2.png|19px ]] talk  10:56, 4 August 2009 (UTC)

Nevermind i'll buy it even if I couldn't use it on other account becaue in this edition I'll get fire imp and 1 million edion upgrade and it will be just 20 NIS more (about 4.5 dollars...) and if I'll buy the upgrade and the fire imp on the NCsoft store it'll be much more expensive... --Xpboy7 12:29, 4 August 2009 (UTC)

yeah...i came back to GW and im trying to find out how to get the link to log in i know my pass and all just need to know how to get to that page
ya my problem is kinda in the headline so ya if ya can help respawn please
 * Explain link to log in - J.P. [[Image:User Jope12 sigicon.png|18px|Contributions]] Talk  06:03, 5 August 2009 (UTC)

pardon what i dint get that i click the links and it dosent help my problem?
 * The login button for the wiki is on the very top right of the page. The login for Guild Wars itself is the only thing on the screen when you start it up.  ~Shard  [[Image:User Shard Sig Icon.png]] 06:08, 5 August 2009 (UTC)

ok well i got the "guild wars game of the year edition" and night fall and all the others i got the main disc in i just dono how to log in i dont really get comp terms and others J.P. [[Image:User Jope12 sigicon.png|18px|Contributions]] Talk  06:16, 5 August 2009 (UTC)


 * This Wiki isn't run by robots. We are real players like you who aren't paid to answer any of these questions.  I'm sorry that three minutes seems to be "taking too long for a response."  ^O__o^ And as previously stated, you don't log into the game through a webpage, but through the game client (install the game, and a shortcut to it should appear on your desktop).  -- Dragon Nataku  [[Image:User Dragon_nataku sig.gif|talk to me|18px]] 23:56, 5 August 2009 (UTC)

Navbar
How do i get a navbar?--Hubbard The Dervish 03:04, 7 August 2009 (UTC)

connection problems
when i click my gw shortcut it pulls it up and says its connectinng to arena net but it stays at 0% and never brings up my game i have a good internet connection but is a wireless connection to satellite internet any suggestions??
 * Do you have a firewall active? Its possible that your firewall is blocking Guild Wars from starting. Check and make sure that isnt the case. --[[Image:User Wandering Traveler Sig2.png|19px]] Wandering  Traveler  23:46, 8 August 2009 (UTC)

yea thats what i was thinking but ive always had this fw and it has never done this before, it worked earlier today but i was on a different connection
 * There maybe a firewall on the router of whatever connection you are using now. -- Wyn [[Image:User Wynthyst sig icon2.png|19px ]] talk  23:55, 8 August 2009 (UTC)

no its worked on this network before and no other firewalls have been added well it worked, dont know what the problem was but thanks so much for your time. Add me on GW if you please Shar Urn

key code help
i can not make out my access key code! please tell what i need to do?
 * You can't read the code you got with the game? How come? You should probably try to take it back to the shop and ask for a new copy. &mdash; User_Poki_sig.png Poki#3  (talk ) 21:33, 11 August 2009 (UTC)
 * Sometimes, the Account Support Team can help in deciphering an access key. If you can get a good, clear copy, attach it to a Support Ticket and ask for the team's assistance. Alternately, you can call them (1-512-225-6359; Mon-Fri from 12pm to 5pm, Central) and they may be able to help you on the phone. Thirdly, you could physically mail the access key (paper) to the office and they will do their best to figure out your key in that way. Best of luck! -- Gaile [[Image:User gaile_2.png| ]] 01:44, 27 August 2009 (UTC)

trilogy set problems
hi

will i bought the trilogy set and put into my computor and the pop screen did't come out and i dunno how to install the game please help?

if i got dail up connection will i be able to play and i have very slow enternet?

i tried going to www.guildwars.com for help and i clicked download the client and the game is that another way to install the game? --The preceding unsigned comment was added by User:Axel619 (talk).
 * Yes, that is another way to install the game. You can download it off the official website here and enter your access key after you install it. Since you're on dial up, I suggest you download the entire game by using the command line -image or else you'll have to wait a long time for areas to load every time you go to a new area. --Silver Edge 17:32, 11 August 2009 (UTC)
 * Since you have the DVD already, downloading 3-4 GB of data from the Internet is... not advised. Just click the My Computer icon on your desktop and click the drive you put the DVD in and it should start. If not, just click on Setup.exe. I'd still advise you to download all the extra files using the -image command line argument that Silver Edge linked to. &mdash; User_Poki_sig.png Poki#3  (talk ) 21:38, 11 August 2009 (UTC)

i can no longer login it says name is not recognized...what should i do?

real money trading polocy
hello so my brother bought guild wars money about a month ago and he used y credit card to do so because he's is too young and he spend abbout 50 dollars and i was wondering if there is a way to trade to cancel that and get the money back the thing is that he already spend /guild wars money and no way to return them back but i was reading about real money trading polocy and it said that u can get money back i was wondering how do i do so? and is it posible since he already spend te money thank you for your help

--X-o-b-b-i-t 21:30, 12 August 2009 (UTC)
 * You would have to contact your credit card company. -- Wyn [[Image:User Wynthyst sig icon2.png|19px ]] talk  21:32, 12 August 2009 (UTC)

Changing Password, and Account Name
No idea how. Please aid.--  anguard  23:21, 15 August 2009 (UTC)
 * Both questions are answered in Guild Wars Wiki:FAQ. --Silver Edge 23:30, 15 August 2009 (UTC)
 * Thanks.-- [[Image:User_Vanguard_VanguardLogo.png|19px]] anguard  23:33, 15 August 2009 (UTC)
 * Uh, I don't have the "edit Account" button...-- [[Image:User_Vanguard_VanguardLogo.png|19px]] anguard  00:00, 16 August 2009 (UTC)

Okay, this is kind of fucked up. I go to NCsoft to help find that account info, but I don't have it. When I go to "Forgot name and password", it wants my account information. I don't fucking KNOW. That's why I'm THERE. I need the one linked to my GW account.--  anguard  00:18, 16 August 2009 (UTC)

I keep getting code 058 coming up once in a while how do i fix this problem??

Help
guildwars i was trying to start over completly, so i started to delete my templates but their was a folder in my skils templates tht i did not want so i went to my computar and deleted it and some other guildwars folders. 1 of the folders tht i deleted just said templates and now i cant save any templates to my skill box plz help me.
 * Create that folder manually. I'm not sure will it work, but it's better than nothing. - J.P. [[Image:User Jope12 sigicon.png|18px|Contributions]] Talk  20:18, 18 August 2009 (UTC)

please help
hi all, sorry to hassle you. (long time reader- first time poster)

my question.

two days ago i had a nasty laptop crash.... took the lappy into the shop and they cleared it/factory restore... all good. BUT

when i try to run the GW client, it asks me to download 3GB again, but i looked in my program files/guild wars folder and the DAT file is still there with the 3GB....

how do i get it to recognise this?

also the GW stuff is not present when i look into add/remove programs (it was before the restore)

please help, my brothers and i play heaps and i wish to join them again...

thx in advance. --Kaptaincu 11:05, 19 August 2009 (UTC)giddiup
 * Instead of downloading and installing the client, you should be able to "reinstall" by running the "GW.exe" file within the guild wars folder (I use this to play via an external hard drive). The client should then recognize that the .dat file is there, and relatively complete (you'll have to download any new game updates since you last played). Add/Remove programs should be updated when you do that. --Freedom Bound 11:28, 19 August 2009 (UTC)

thx mate, but i cant find any GW.exe file, i did a search and the only thing that came up was the GW client, now- i still have the disk and original Key. can i delete what i have in the folder and download/install from the disk new? will my chars/items/etc be lost? /signed, sorry--Kaptaincu 12:41, 19 August 2009 (UTC)
 * Yeah, you can install from the disk, all of your info (char/items/etc) is stored on the servers, not your computer. You won't need the key, just use your "old" login information once you install the client. --Freedom Bound 12:56, 19 August 2009 (UTC)

thx for your help mate.--Kaptaincu 13:01, 19 August 2009 (UTC)
 * You might want to look up the -image command too, so you don't have to spend ages downloading files each time to enter a new zone. Biscuits [[Image:User Biscuits sig.png]] 15:44, 19 August 2009 (UTC)
 * What you should do is move the GW.dat file that's in your GW directory to your desktop, then reinstall from your disk. After it's reinstalled, move the gw.dat file from your desktop back into the new Guild Wars folder. This should allow you to not have to download everything again, as your old dat file has all the update, maps, etc. Just make sure you move it out of the GW folder BEFORE you reinstall off your disks, or you will simply overwrite it. -- Wyn [[Image:User Wynthyst sig icon2.png|19px ]] talk  23:54, 19 August 2009 (UTC)

Forgot login, remember password
what do i do if i forget my account name but remember the password --The preceding unsigned comment was added by 81.77.143.92 (talk).
 * Please see the answer in the FAQ --Freedom Bound 21:29, 19 August 2009 (UTC)
 * And if you're going to email support, see User:Gaile Gray/Support FAQs. --Silver Edge 21:35, 19 August 2009 (UTC)
 * Or click the link in the FAQ answer... :) -- Freedom Bound 21:38, 19 August 2009 (UTC)
 * The link in the FAQ only takes you to the page with the support email address, it doesn't tell you what information to include in your email to support. --Silver Edge 21:46, 19 August 2009 (UTC)

Help!
my account was suspended for 3 days for supposidely for my name i chose for my character. why was it suspended and if it was an inappropriate name why dont they say something at the time i pick it?
 * They don't maintain a set list built into the system, you have to be reported by someone who was offended by the name you chose. At the end of your 3 day suspension you will be given the opportunity to rename your character more appropriately. -- Wyn [[Image:User Wynthyst sig icon2.png|19px ]] talk  23:50, 19 August 2009 (UTC)

Changed email address and can not remember password
Please help me.. I changed email account and the game was set up on my old email account. I do not have access to that account anymore so i can not reset my password
 * You will need to contact Support and tell them this. --Jette  [[Image:User_Jette_awesome.png|19px]] 23:16, 20 August 2009 (UTC)

what is going on?!
My GW trial account dosent exist can somone please tell me whats is going on?! &mdash;The preceding unsigned comment was added by 90.193.73.161 (talk &bull; contribs) at 15:48, 22 August 2009 (UTC).
 * Umm... is it becauses your trial account expired? -- ab.er. rant User Ab.er.rant Sig.png 05:36, 24 August 2009 (UTC)

Invalid Email address
hello my name is michael, I'am trying to login into my game but I always get this message saying invalid email adress. what can I do to resolve this issue? I already made the account with ncsoft. It says I'am verified on the website, but when i try to login the game i get that message everytime.


 * If you purchased the game through the NCSoft store, and made an account with NCSoft, you should use the account name they provided you (username@ncsoft) rather than your email address. -- Wyn [[Image:User Wynthyst sig icon2.png|19px ]] talk  01:26, 27 August 2009 (UTC)