Help:Ask an account question

__NEWSECTIONLINK__ '''We are NOT ArenaNet or NCSoft. DO NOT post your email address, password or access keys''' (read the rules)

Using the demo
i got the guild wars demo and have verified my email, done everything and when i try to log in it says that i cant but the only thing i leave out is my character name cause i havn't played the game before --The preceding unsigned comment was added by 203.173.233.182 (talk).
 * Make sure your Account Name is your email address, the one you verified. Your Password is the password you've chosen. If you have not created a character yet, then leave the Security Question blank. You can also reference any error codes you're getting. G R E E N E R  03:50, 6 January 2011 (UTC)

Only Four Character Slots Appear When Re-installing
I have recently reinstalled Guild Wars on a new PC after having not played for a while. I have all the expansions, including Eye of North, but only 4 out of 8 character slots have appeared. This worries me because I know I have more characters than just the four that are now appearing to me. I have old screen shots to prove this as well and I am very concerned that my characters are now lost. Could Nightfall not be installed properly?

Can anyone help me with this? I would really appreciate it. --The preceding unsigned comment was added by 67.11.30.122 (talk).


 * Just to be clear, you entered your old Account Name, Password and a character name for your Security Question, and you're only presented with only four character slots? Are the character slots filled? Something doesn't seem right about this scenario.


 * Or are you saying that you had an old account, installed it again on a new PC AND installed a new campaign at the same time? If it's this case, then my guess is that you did not add your new campaign onto your old account properly. The proper method would have been to sign into the game with your old account information, and add the new campaign key on the lower-left hand corner of the character select screen.


 * Third possibility: use the -image option as a Command line argument, just to make sure that you have all data for the game. It'll take a while to download all of it.


 * Either way, Contact Support, and give them as much clear information as possible. G R E E N E R  04:47, 6 January 2011 (UTC)

Forgotten Account Info
I´ve not played GW for ages and thought of installing it again thou i lost my cds so i downloaded it instead.. the problem is that it was such a long time ago that i´ve forgotten the emailadress/ the accountname and the password i may be able to guess the email correctly but i´m not sure that my email is my account name! what shall i --85.228.165.153
 * First - Read the top of this page.
 * Second - Read the FAQ.
 * Third - See if your questions has already been asked.
 * Fourth - Contact.
 * Fifth - Remember that the top of the page, the FAQ and the previous questions are always your first port of call before posting.- TheRave [[Image:User_TheRave_sig.png|talk]] (talk) 20:32, 7 January 2011 (UTC)

account stolen
my account has been stolen by someone and i cannot access it anymore please can you tell me what to do? --The preceding unsigned comment was added by 88.177.164.122 (talk).
 * .- TheRave [[Image:User_TheRave_sig.png|talk]] (talk) 14:31, 8 January 2011 (UTC)

Lack of cartography progress
Have not seen this problem before. The account on one of my characters seems to have a bug. As she travels, her exploration title remains the same. She has traveled far and wide in Tyria and the title stays at 39.2%. Have not gone back to Cantha or Elona to check exploration there. This has not happened with any of my other characters. Have been playing for 3 1/2 yrs. Have been spending most of my time in Tyria. Went from Eye of North to Rata Sum, Gadds, Oolas, The Charr lands and still 39.2%. Any help would be appreciated. The Pearl &mdash;The preceding unsigned comment was added by 97.73.64.174 (talk &bull; contribs) at 18:30, 16 January 2011 (UTC).


 * Areas in Eye of the North (Rata, Gadds, Oolas, ...) do not contribute to your Tyrian Cartography score. Sounds as if you are missing large parts of Prophecies; you can test this by unlocking a previously unvisited outpost (and an easy way to do this would be buying a run or doing one of the missions). — Tennessee Ernie Ford ( TEF ) 02:40, 17 January 2011 (UTC)


 * Thanks for the info. You are right! It's EoN mastery points, not cartography. Let's just chalk this one off to a "Bug in my Brain" :)! Thanks Much for your response.


 * You're quite welcome. — Tennessee Ernie Ford ( TEF ) 07:32, 17 January 2011 (UTC)

Regaining password
I need help badly i lost the password to my old email and and if i want to make a new password i cant because i cant get into my old email so that means if i send a request for a new password it goes to my old email which i cant get to can someone help me --The preceding unsigned comment was added by 184.97.79.206 (talk).
 * Contact Support, and give them as much information about your account as you can. G R E E N E R  06:14, 24 January 2011 (UTC)

Forgot security question
how i can change my SECURITY QUESTION for log in cause i forgot it ???? --The preceding unsigned comment was added by 88.203.233.101 (talk).
 * Read the top of the page, then read the FAQ provided. Once you've done so, you'll be amazed at how we have an answer for that. G R E E N E R  11:47, 24 January 2011 (UTC)

forgot my character name
just brought the game and i made a charater but i forgot its name so i cant log in help me plz i email support and they send me the same stuff not telling me my name plz &mdash;The preceding unsigned comment was added by 24.211.160.190 (talk &bull; contribs) at 11:54, 24 January 2011  (UTC).


 * They are protecting your account by not giving out your character names to just anyone. Provide them with any of the requested proofs of ownership: access key, receipts, etc. See What can I do if I forgot my security question. — Tennessee Ernie Ford ( TEF ) 20:00, 24 January 2011 (UTC)

Forgot character name
What IF i forgot my characters name? --The preceding unsigned comment was added by 174.17.107.169 (talk).
 * Read above. G R E E N E R  20:31, 29 January 2011 (UTC)

Key Codes
Can you still use Guild Wars Pre Order Key Codes? --The preceding unsigned comment was added by 68.199.185.5 (talk).
 * Without having a copy of one on hand, I do not know if there is an expiry date that came with them. There would never be a duplicate of any GW key, and they can only be used once. If you are having issues with one, and you believe that is should still work, Contact Support. G R E E N E R  08:33, 31 January 2011 (UTC)

i cant remember my account name!!! and i do all things you have say! What i do now?
help? --The preceding unsigned comment was added by 89.154.113.174 (talk).
 * This wiki is run by players, not Anet, so our suggestions are just that – suggestions. If you have contacted support already, and given them the details they require, then there is nothing more that we can help you with. G R E E N E R  20:36, 2 February 2011 (UTC)

I forgot my Guildwars password, and also I forgot my msn password.
How can I reset my Guild Wars account if i cant access my e-mail account. Also I cant remember my security question for my msn account so I cant reset my password, can anyone help please. --The preceding unsigned comment was added by 82.41.176.62 (talk).
 * Contact Support, and give them as much detailed information as possible. Additional advice can be found on our FAQ. G R E E N E R  23:44, 2 February 2011 (UTC)

Resetting password
Hello, i an trying to reset my guild wars password, but I am not getting any email with the new password!!!!!!!!!! I have waited 24 hours, contacted support several times, and they don't say anything!!! --The preceding unsigned comment was added by 85.226.240.87 (talk).
 * First, calm down; panicking does nothing. Second, we are not Anet, so we have no control over your account; we can only offer suggestions. Third, contacting support "several times" does not help, as setting up one ticket, and giving them simple, clear information about your account and situation is the best approach. Spamming them only disrupts their work.
 * All that being said, when you open a support ticket, you should receive an automated response from Anet confirming that they have received your ticket. If you have not received any such automated response, then you have done something wrong, such as entering in the wrong email. If you have received an automated response, then sit down and wait. It will likely take a couple of business days for them to sort out the situation and reply back to you. G R E E N E R  17:45, 7 February 2011 (UTC)

FORGOT CHARACTER NAME
Cannot find screenshots..didnt take any, started game ..had to log out..came back next day cant remember character name. --The preceding unsigned comment was added by 98.195.60.252 (talk).
 * If you have already read our FAQ, then Contact Support. G R E E N E R  03:26, 9 February 2011 (UTC)

Forgot Character names
Ok so basically, i used to play guild wars like 2 years ago, but i stopped for about 2 years again, and my friend told me about getting back in it, I downloaded the client and decided to play again, but i forgot my character's name, and i cant look at the screenshots because i reinstalled it, and all my cd's are lost. Please help... :( Ps: I remember my email and password.--68.92.217.246 02:34, 12 February 2011 (UTC)
 * Basically the same advice as above: Contact Support. You're on a better footing than some as I assume knowing your email and still having access to it are one-and-the-same. Use that email to contact support. As said above, the more clear and detailed you can be, the faster support can sort the issue out and respond to you. G R E E N E R  08:49, 12 February 2011 (UTC)

account login
Hello i just bought guildwars to mess around on while i wait for guild wars 2 to come out.. i was making character names and then entering game and then logging out to delete the character and remake to change name around a bit (testing names) i made like 3 chars and then deleted them all.... on the 4th char i was going to make i got to where it has you enter name now i had type a couple things in there dont really remember if i deleted the letters before alt tabbing but i alt tabbed to search the net and the game crashed. right after that happened i havnt been able to log back in (code-227) i changed password like 3 times i even typed in the character names that i deleted and it still wont connect i sent ncsoft an email on there support page and they havnt dont anything! can anyone at least tell me what may have happened or a potential way to fix this!
 * Please take a look at the rest of this page and notice the sheer number of people with the same problem as you or quite similar problems. Then please realise that not everyone who has a problem posts here.  That equals a ton of people trying to contact official support (which we are not), so therefore please be patient in waiting for a reply from Anet's official support.  It used to take around three days for them to get back to people, but with the huge influx of problems from this ridiculous "You need to remember a character name in order to login!" the wait time for a response has gone way up.  So, in short, patience, grasshopper.  -- Dragon Nataku  [[Image:User Dragon_nataku sig.gif|talk to me|18px]] 11:30, 16 February 2011 (UTC)

Access key not working
my acess key doesn't work &mdash;The preceding unsigned comment was added by 78.180.94.65 (talk &bull; contribs) at 20:54, 28 February 2011 (UTC).
 * Access keys are one-time use only. If you already made an account previously, then use the login information you entered when creating the account, even if you reinstalled the game. You don't have to enter the key again. If you bought a used access key, then you'll have to take it to the person that sold it to you. Like I said, keys are one-time use only, and thus are worthless after use, and can't be sold. If you bought a new, sealed game in a retail store, on Steam or the NCstore and the key doesn't work then contact . &mdash; User_Poki_sig.png Poki#3  (talk ) 03:38, 1 March 2011 (UTC)

Can't login after deleting a character
My friend just got GW last night. He played a Ritualist at first but he didnt like him but it was pretty late so he deleted the ritualist and logged off. Now he can't login because of the security question (he has no character). He tried leaving it blank or trying an old character. &mdash;The preceding unsigned comment was added by 71.30.48.149 (talk &bull; contribs) at 04:04, 3 March 2011 (UTC).
 * That's strange. If he really has no characters on the account you should be able to login by leaving the field blank. If you're sure you don't have any characters and can't login, contact . &mdash; User_Poki_sig.png Poki#3  (talk ) 08:40, 3 March 2011 (UTC)

I forgot my character's name in GW.
(removed identifying information)

Please see the FAQ linked from this page. Also: please do not post personal details (lest someone use them to impersonate you and claim your account). — Tennessee Ernie Ford ( TEF ) 01:37, 13 March 2011 (UTC)

Name
every name i put on the acount name is taken. CAN YOU GIVE ME ONE NO ONE USED?
 * You have to put in one of your character names you've created on that account. If you haven't created a character yet, leave it blank. --User Wandering Traveler Sig2.png Traveler (talk ) 22:53, 13 March 2011 (UTC)

Installing on separate computer
How do I install the game to a seperate computer while useing same disk and code --The preceding unsigned comment was added by 70.238.207.223 (talk).
 * Quick steps:
 * Install disks/game into 2nd computer
 * When prompted at the log-in screen enter your name (email address), your password (same as on your other computer) and a character's name.
 * Basically, the code you used to create your first account was just that: A code to create the account. You can access that account from any computer where Guild Wars has been installed. Make sure to keep your information secure, and the code safe (as you may need it if ever there is an issue with your account and you need to contact support).
 * P.S. You'll likely have a LOT of data to download in order to retrieve the most up-to-date version of the game. Be prepared for that. G R E E N E R  05:35, 14 March 2011 (UTC)
 * You can also download the game client from the Guild Wars website, in case you don't have/lose your CD's. --User Wandering Traveler Sig2.png Traveler (talk ) 07:30, 15 March 2011 (UTC)
 * Or copy the Gw.dat via an external hard drive and save yourself from downloading over 3 GB of data. --Silver Edge 10:18, 15 March 2011 (UTC)

Old Account = New Account?
Do you think it is ok for me to ask Gw/Ncsoft if they can destroy my old account and give me a new account for a fresh start? --The preceding unsigned comment was added by 78.149.81.62 (talk).
 * You may ask, but I can reasonably assure you that the response will be a "no". The most that you can hope to do in terms of getting a fresh start is emptying your storage and deleting your characters. G R E E N E R  01:29, 19 March 2011 (UTC)

Multiple CE codes on one account
Whilst on a break from GW my account was stolen and my Collectors Edition mini pets sold off. I've acquired another Nightfall CE in a sale and wanted to know if I add the CE Key from it to my existing account will I be able to use the /bonus to get another mini pet or will the game still just see me as having used it previously and not give me the pet from the new CE?

The only other way I can see around it is creating a new account with the new CE code and trading the pet to my main account, which seems like a lot of hassle. --The preceding unsigned comment was added by 86.128.74.217 (talk).
 * I'd go with the alternate, though you may want to ask if you really think it's that much of a hassle. I don't think your first solution would actually work, and if it were me, I wouldn't chance it. -- FreedomBound  [[Image:User_Freedom_Bound_Sig.png|19px]] 00:06, 20 March 2011 (UTC)
 * And with two accounts, you can also get double Nick gifts on weeks he is in Elona! :D -- ★ KOKUOU ★ 00:41, 20 March 2011 (UTC)
 * I'm not even sure you could add a second CE code. You'd be better off to make a new account out of it.--[[Image:User Pyron Sy sig.png|19px| ]] Pyron Sy 00:43, 20 March 2011 (UTC)
 * I'm sure you can't add a second key for the same thing. The only thing you can add multiples of are things inherently made to stack, like character slots. In other cases, the game will say you already have that option added to your account, and will refuse to add it so you won't waste it. In the case you have a basic game and want to add a CE version of it, it'll come up and say that part of the key will be wasted and if you're completely sure you want to add it.
 * So yeah, best thing you can do is make a 2nd account and get a friend to trade it to your main. &mdash; User_Poki_sig.png Poki#3  (talk ) 02:21, 20 March 2011 (UTC)
 * Actually, if you have a trusted friend you can give them the code so they can add them to their account and get the extra bonuses if they give you your mini back. Or if you don't have a friend that plays Guild Wars you can ask your friends if anyone is interested in getting an account. I think that's a better use of the extra code then using it in the hopes of a few extra nick gifts or as mules... &mdash; User_Poki_sig.png Poki#3  (talk ) 02:25, 20 March 2011 (UTC)


 * Here's a quick summary of the advice:
 * You cannot add a game again to your account.
 * You may create a new account; this has the advantage of allowing you to mule in pre and obtain extra gifts from the two Nicks (as well as add a leecher to various other activities for increased rewards). It also creates additional storage. There are some headaches associated with two accounts.
 * You can give the code to a very trusted friend who doesn't already have Nightfall and ask them to give you the bonus item when they reach a town.


 * Did I miss anything? — Tennessee Ernie Ford ( TEF ) 02:38, 20 March 2011 (UTC)

Thank you for the input. I'll go with creating a new account (all of my friends that play GW already have CE versions). Thanks again. - Tav

Unbanning account
how can i get an account unbanned --The preceding unsigned comment was added by 72.155.127.240 (talk).
 * Your first step is to Contact Support, and ask them to check if your account was blocked in error. If you feel that the response that they give you is insufficient or inaccurate, you have the right to contact Gaile for a final review of the situation in question. G R E E N E R  22:52, 20 March 2011 (UTC)

what does this mean
this came in the original email and not sure what it mean.This game has 3 licenses available. This means you may install the game on other computers and activate it up to 3 times and in that case how do i do thi.s
 * Could you elaborate? I do not understand what you're asking. -- 'Mai Yi ' {T    C}  20:00, 23 March 2011 (UTC)

when i bought the game two days ago this was written into the original purchase email right above the pass key for the game the sentence starting with this game has 3 license available how do i utilize all three license that are available i have two lap tops and it says i should be able to use this key on up to three computers correct me if i am wrong and if not how do i use it on another computer it wont let me activate it on more than on computer i can access the first activation on both computers but how do i activate the key another time when i try it says this pass key is already in use i have only activated it once
 * That message sounds like some kind of DRM information. Some PC DRM can be very strict as to the amount of times you can install the game (though they usually give you 1 use back if you properly uninstall the game). I don't understand how this related to Guild Wars. The game client is free on the Guild Wars website for anyone to download and install how many times they want. The Access Key is 1 use only, but the account created using that key can be used however long you want and loged in from however many computers you have (just not at once). It has no relation to the amount of times you can install the game.
 * Just install the game, create an account and login on the same account if you want to play on the other computer. In what online shop did you buy the game? They may limit the amount of times you can download the game from their store front, but like I said, you can always get the game on the main Guild Wars website if you need it. &mdash; User_Poki_sig.png Poki#3  (talk ) 20:20, 23 March 2011 (UTC)

yes i know all of that but why would they tell me i have three license available if i can only use it one time i bought the key from game stop so maybe i have to try them next if cant get for sure answer here, hypothetical when i bought a security program for my pc it had 4 license available meaning that the pass key for the program could be used on four computers at the same time not like a windows program where i could be only used for one computer after registration the security program was for four computers so why cant i get this license to activate the other two times as specified in the bill of sale does that clear up thing i hope please help
 * You can play Guild Wars on however many computers you want, just not at once. The account you make can be used on any computer (just login, don't enter the key again). The info you got must have been just an oversight in their automated system. If you need the client you can find it here . &mdash; User_Poki_sig.png Poki#3  (talk ) 20:45, 23 March 2011 (UTC)
 * Maybe a screenshot/photo of this "original purchase email" would help us help you.- TheRave [[Image:User_TheRave_sig.png|talk]] (talk) 07:41, 24 March 2011 (UTC)
 * Either you didn't actually buy GuildWars, but some other game instead, or the people you bought it from are crazy. Regardless, as many other people have said, you can install the game client on as many computers as you want from free using the link Poki provided, and then just login with the one account you apparently already created.  -- Dragon Nataku  [[Image:User Dragon_nataku sig.gif|talk to me|18px]] 18:38, 24 March 2011 (UTC)

Can't login because I don't yet have a character
I made a ncsoft account, then I added my cd key from steam to it in the website, now I can not log in because I have no character in guildwars. How do I fix this? --The preceding unsigned comment was added by 184.18.98.176 (talk &bull; contribs) at 21:51, 25 March 2011  (UTC).


 * See: this frequently asked question. — Tennessee Ernie Ford ( TEF ) 21:59, 25 March 2011 (UTC)

I deleted my original email, now what?
Hi, I used to play guild wars thewn i fogot about it for a while. I had used an email that had gotten hacked afterwards and deleted my email account. I switched computers and then became interested in playing again. Unfortinately my password and email did not work, i tred to make a new account but since i had already used the cd key it didn't work, what do i do? I really want to play guild wars again :( --The preceding unsigned comment was added by 72.39.59.216 (talk &bull; contribs) at 21:51, 27 March 2011 (UTC).


 * See this frequently asked question. — Tennessee Ernie Ford ( TEF ) 22:20, 27 March 2011 (UTC)

Account Reset
I played guild wars about 4 years ago and got pretty far and I've only just picked it back up again and I found that all of the skills I previously unlocked are still there and all of the money/items are in my xulai (or however you spell that) are still there as well. I was wondering if it was possible to reset my account to re-earn those skills/items/money, because i enjoy the struggle and adventure to obtain those things. Feels kind of like a cheat to have all those things available to a new character.

--69.225.234.205 06:57, 30 March 2011 (UTC)


 * First off, please make a new topic for your unrelated topic instead of tacking on to someone else's topic; otherwise it can get a bit confusing. In regards to money/items, you could just drag everything into your trash bin in your Inventory menu and/or drop it on the ground in an explorable area and then leave the area to get rid of them.  In terms of skills you can't re-lock them, however you could just start a new character and don't use any skill tomes to learn skills.  Otherwise, Anet doesn't do account resets, that I know of.  You'd still keep your titles though but that only really matters for account-wide titles I suppose.  I hope that helps! - Dragon Nataku  [[Image:User Dragon_nataku sig.gif|talk to me|18px]] 11:08, 30 March 2011 (UTC)

Help?!
My friend downloaded all of the guildwars games on his vomputer and he used my account to try it out, now he wants his own avvount, does he have to buy 1 guildwars game ? Or does he still have to buy all of them? How can he set up his account to create a new one? Thank you for your help!


 * He can buy the game from an online or brick/mortar retailer; inside the box, he'll find a key code. Using his current game installation, he can start up guild wars and use the "create an account" option (towards the bottom), which will guide him through the account setup process. (It's also possible to buy the game from ANet/NCSoft using their online store, but it's more expensive &mdash; you can get Prophecies for US$5-10 from various online sites.)


 * He can purchase as many or as few of the campaigns as he likes. Have fun! — Tennessee Ernie Ford ( TEF ) 03:59, 3 April 2011 (UTC)

What will transfer from GW1 to GW2?
will all of our weapons armor charictors and money transfer from gw1 to gw2


 * No, nothing will be transferred. If you link your GW1 account to your GW2 account, you will be able to claim titles accrued in your Hall of Monuments and (ANet has said) also reserve character names. Depending on how many accomplishments, you might also have access to bonus items. Details have not yet been released. — Tennessee Ernie Ford ( TEF ) 20:03, 6 April 2011 (UTC)
 * Actually they were :P Go to http://hom.guildwars2.com and type in your character name. You'll see how many points you have, what items you get, and also what items you can game, how many points you need to get them, and what do you need to do to get points. You have to have the Eye of the North expansion, as this only lists achievements added to your Hall of Monuments. &mdash; User_Poki_sig.png Poki#3  (talk ) 02:45, 7 April 2011 (UTC)


 * Soz, I meant ANet hasn't published details about how to link accounts or reserve character names. — Tennessee Ernie Ford ( TEF ) 02:50, 7 April 2011 (UTC)

Forgot account information
Ok i for got my account name long ago and my password.i also don't remeber what email i used so i don't know what to do --The preceding unsigned comment was added by 98.127.6.135 (talk).
 * Read the top of this page, the many related topics, and the FAQ we have provided. Once you have done so, Contact Support; give them what information you do have. G R E E N E R  18:12, 10 April 2011 (UTC)

Error 227
help !!! i can remember all my acount stuff but it comes up with error code 227 --The preceding unsigned comment was added by 78.86.138.121 (talk).
 * Read the advice given in the section above this one. G R E E N E R  04:55, 14 April 2011 (UTC)

How do I delete an old guild wars account?
I have forgotten all my information including my email I used to make the account so I would like to delete my old guild wars account and make a new one using the same game. --The preceding unsigned comment was added by 208.117.121.219 (talk).
 * That won't be possible. Once a key has been used, it is assigned to that particular account. Your best bet is to Contact Support and give them what information you do have. Best of luck. G R E E N E R  01:58, 15 April 2011 (UTC)

acces key help
o.k..i just baought a guild wars game..and the acces key say it doesnt work...what should i do...?


 * Is there any chance the game was used? If yes, the key is probably already in use. If not, contact support and provide them with the access key; they'll take it from there. — Tennessee Ernie Ford ( TEF ) 05:29, 18 April 2011 (UTC)
 * It depends on where the game was bought as to the possibility of it being used. If ebay, chances are possible. Though I'm unsure that would help, I feel it'd depend on where you bought it. I hope this helps.  Kaisha  User Kaisha Sig.png 06:13, 18 April 2011 (UTC)
 * Also, please note that a lot of the letters/numbers on those things look very very similar. I remember with one of my access keys it took me like five tries to get it to work.  This has happened to me with other GuildWars access keys as well.  Letters/numbers like B and 8, O and 0, things like that.  Just try to switch between the letters and numbers that look similar and try again.  I hope that helps! -- Dragon Nataku  [[Image:User Dragon_nataku sig.gif|talk to me|18px]] 12:53, 18 April 2011 (UTC)

naming a character
ok, so i was making a guild war name for my character and there was an x where it said to include two or more words. i did but it never changed and i don't know what to do it wont let me play. WHAT DO I DO?!!!??!!!
 * You need to do what it says. Your character name must consist of 2 or more words. So you can't make a character called "Example", but you can make a character named "Good Example". Be creative. I recommend using a "Name Surname" variant, and having most or all of your characters be "from the same family". &mdash; User_Poki_sig.png Poki#3  (talk ) 03:35, 20 April 2011 (UTC)
 * Just to clarify it a bit more, the game doesn't count something like "Goodexample" as two words. Basically, GuildWars redefines the term "two words" to mean any two strings of letters separated by a space.  So technically they wouldn't even have to be real words as long as there's a space between them.  So even something like "Lksd Wkjf" counts as two words for the purposes of naming a character.  The only other rule (besides using only English letters) is that there have to be three or more letters in the entire name (so, you can do "I AM" for your char name but not "I M").  Oh, and of course, you can't use a name that someone else has already used.  I hope that helps! -- Dragon Nataku  [[Image:User Dragon_nataku sig.gif|talk to me|18px]] 14:44, 20 April 2011 (UTC)

Forgot account information
I recently changed my e-mail address but before i could change my account settings i forgot my password, so i can't have any emails sent through with a new email. Is there anyway i can get to playing guild wars? --The preceding unsigned comment was added by 94.192.181.0 (talk).


 * Contact Support. G R E E N E R  18:26, 24 April 2011 (UTC)

Used game
can i buy the game used, like on amazon, and play it on my computer with a new account?


 * short answer: don't buy used.
 * You can download the software for free.
 * If you buy it used, the access code is almost certainly already in-use (meaning you would have to pay again to start an account)
 * — Tennessee Ernie Ford ( TEF ) 17:39, 26 April 2011 (UTC)


 * To add some quick clarification:
 * You don't have to buy CD's or other hardware. The official site allows you to download the software.
 * In order to play that software, you have to buy an access code, which can only be used once. If someone else has used it, you can't use it.
 * G R E E N E R 01:21, 27 April 2011 (UTC)

Reset/email
I clicked reset and don't have ncsoft address, but the email hasnt come in a week and it said it was sent on the first day? --The preceding unsigned comment was added by 174.60.80.24 (talk).
 * What did you reset? Where did you send your email? G R E E N E R  04:56, 28 April 2011 (UTC)

Italian guild question?
Salve io sono stato inserito in una gilda,Ordine della Fenice, sono stato proclamato capo gilda, ma a me non interessa. Come posso estromettermi dalla Gilda. Grazie Verme Acido --The preceding unsigned comment was added by 217.221.201.44 (talk).
 * Non parlo italiano, so on the off-chance that you 1) can read English, and 2) my Italian is not as bad as I think it is, in order to leave a guild, find your name in the guild menu (press G, menu shown here), find your name in the list, click on the little icon to the left of your name and click on Leave Guild. I hope that helps! -- Dragon Nataku [[Image:User Dragon_nataku sig.gif|talk to me|18px]] 16:46, 2 May 2011 (UTC)

Makeing a new account
How do I make another account. That or when I click make a new account and it shows my account and a new one if i click make new account will it delete me old one? --The preceding unsigned comment was added by 72.66.176.138 (talk &bull; contribs) at 22:58, 2 May 2011 (UTC).
 * You make an account in-game, before logging in (like I think you tried to). No, this will not delete your old account. Note that you need a new, unused access key to make the new account. You can't re-use the same one you used for your previous account. &mdash; User_Poki_sig.png Poki#3  (talk ) 02:00, 3 May 2011 (UTC)

I did reset my computer but lost all of my memory. So also my account and saved pass (I still have product keys) What do I need to do

Already thank you for helping me
 * (If inquiring about in game account) Your in game account is done by your email. You could request a password reset - if you have created characters, etc. or contact if you have already used keys. if not, you can use an email and create the account with the keys as you can download the game from the website.  Kaisha  User Kaisha Sig.png 18:36, 6 May 2011 (UTC)

Sount problem
Hello,

I just started having this problem today and i do not know what i did. For some reason, all my sound options are turned up, but i cant hear casting effects anymore. Anyone have any idea as to what i might have turned off to cause this. Thank you --The preceding unsigned comment was added by 98.22.226.93 (talk).


 * Just to make sure, have you looked at your option panel in-game? G R E E N E R  13:38, 11 May 2011 (UTC)

Cannot log in to my GW account
hi,

I reset my GW password recently. It did work, but then i tried to reset the password again, and then i did not get a password reset email after waiting for a few days. Now no passwords work and i cannot log in to my GW account. Please help me! :(

P.S My GW account is not linekd to an NCSoft Master Account

x --The preceding unsigned comment was added by 86.172.225.54 (talk).


 * You will want to take the description above – with a detailed time line – along with more in-depth information about your account, and Contact Support. G R E E N E R  13:38, 11 May 2011 (UTC)

Using keycode
How do i access my guild wars account with a keycode? i don't remember my e-mail or password i used for the game. --The preceding unsigned comment was added by 76.114.202.31 (talk).
 * Keycodes are only usable once, after that, they are to be kept for reference only. Contact Support. G R E E N E R  05:36, 17 May 2011 (UTC)

I've forgotten everything to do with Guild Wars.
I've already contacted NCsoft with my CD-Key explaining that I can't remember my e-mail that I used, password or character name, they only gave me a hint about the e-mail saying it ended in hotmail.com, I really can't remember the e-mail I used and I fear the one I did use has been deleted or is invalid, is there any possible way I could get them to still post me the details? It really does suck that I'm now locked out of my account as I created it so long ago. Thanks.
 * You can re-open your ticket and request more info I suppose. If you're really backed up into a corner you can try contacting Gaile Gray. If you have an account on the wiki you can click "E-mail this user" in the toolbox to your left when on her page. Make sure to give the support ticket number. &mdash; User_Poki_sig.png Poki#3  (<font color="#8B0000">talk ) 00:35, 17 May 2011 (UTC)


 * They aren't necessarily planning on emailing you at the old address; they are simply looking for more evidence that you are who you claim to be. I don't think it will matter if the original email address you use is deleted or invalid. If you aren't sure of the exact spelling, give them 2-3 alternatives (and, for that matter, if there's any chance you remember even a partial version of your toon names, send them that, too.)


 * I'm a little surprised, though, since I thought having the CD-Key trumped having the name and email address. Good luck. — Tennessee Ernie Ford ( TEF ) 01:02, 17 May 2011 (UTC)
 * They don't want to give out account info to someone that may have purchased a used cd key. That's why they're giving hints instead of straight up giving the information. <font color="Black">-- <font color="#0104C6">FreedomBound [[Image:User_Freedom_Bound_Sig.png|19px]] 12:22, 17 May 2011 (UTC)
 * @92.273 If you can remember any username you might have used with "hotmail", that might help you out. I think you can recreate your email, assuming the spammers haven't taken it. Once in, if you have any luck with that, then I'd suggest changing emails with ncsoft, guildwars, etc. to your new/current one, but you might have to remember the old one to get into the game (I don't know if NcSoft can change the "username" or not, I'd check into that if I was you). I hope this might give some help to you. Kaisha  User Kaisha Sig.png 13:59, 17 May 2011 (UTC)

Offline on friends list but online in status window
I was wondering why my status says I'm offline when I'm not. I could be just playing through a mission and the next thing I know is that my friends list says I'm offline. Is this a glitch on my end or yours?

Thx.

A Fellow gamer. --The preceding unsigned comment was added by 99.242.110.165 (talk &bull; contribs) at 04:18, 20 May 2011  (UTC).


 * See Talk:Friends List, where there is a similar question being answered. — Tennessee Ernie Ford ( TEF ) 04:44, 20 May 2011 (UTC)

Can't remember my character's name
I cant remember my character's name so i cannot get on my ncsoft account. How can i recover the name? --The preceding unsigned comment was added by 71.193.99.168 (talk &bull; contribs) at 15:25, 30 May 2011 (UTC).


 * See: Guild Wars Wiki:FAQ. — Tennessee Ernie Ford ( TEF ) 15:55, 30 May 2011 (UTC)

Not receiving automated response
I found that I could not log in, getting an error 045, and sent a support ticket through the website, recieving no automatic response. I sent an email support message, and again recieved no response! What can I do? --The preceding unsigned comment was added by 82.16.4.254 (talk).
 * Automated responses are simply that: automated. There are a couple of things to look for.
 * Check your spam/junk folder in your email. Some things do go there.
 * Give it some time. I can't imagine why it would take more than an hour for the automated response, but some time is needed.
 * Did you use your proper email address? And yes, I did read your 2nd sentence, but just checking.
 * If you haven't received it yet, you can either write back here for further suggestions from us players, or you can swing by Feedback talk:Gaile Gray/Support Issues, and ask her to look into the situation. G R E E N E R  01:24, 1 June 2011 (UTC)

Can't login (forgotten character name, bad email address)
i cant log in becus i forgot my character name >.< but i want to change my email adress becus its my old 1 and i cant acces it:P and overall if i try (email support) at the site i get an error, basicly i cant log in cant change my email so i wont be able to do anything and i get an error when i try to get any support , or in short dilema --The preceding unsigned comment was added by 82.176.160.66 (talk &bull; contribs) at 17:40, 2 June 2011 (UTC).


 * See this frequently asked question. For contacting Support, see support. — Tennessee Ernie Ford ( TEF ) 17:44, 2 June 2011 (UTC)

Account not working!
I made my account and it let me on at first then it froze up and wont let me back on says account information is wrong I changed password verified address but still cant find out whats wrong --The preceding unsigned comment was added by 75.169.73.240 (talk).
 * First try looking at our FAQ. We also have a page on error codes which may help. If you had created a character, then make sure you're using that character's name for the security question. If you did not create a character, leave that question blank. If you're still having trouble, Contact Support. G R E E N E R  05:56, 4 June 2011 (UTC)

Trouble verifying account email
The veirify email adress email is unleading and i am unable to figure out how to verify my account.though i have allready downloded the game and all the other odds and ends I still should at least get the chance to try the game out. --The preceding unsigned comment was added by 67.82.180.180 (talk &bull; contribs) at 18:51, 22 June 2011 (UTC).

Account information
hey i havn't play guild war for a long time and now i reinstall it and i kind of don't remember my user name and password what should i do --The preceding unsigned comment was added by 72.67.101.207 (talk).
 * Read our FAQ. G R E E N E R  07:59, 26 June 2011 (UTC)

Character name
How can i find out my character name, if i forgot it?
 * FAQ, or you could have read the many other sections above about the same topic. • • • Mora  01:52, 29 June 2011 (UTC)

Help!
I just installed the game on a new computer. After playing it once it said that it did not recognize my account even after I changed my password --The preceding unsigned comment was added by 81.151.137.152 (talk &bull; contribs) at 20:11, 2 July 2011 (UTC).
 * Is your account name spelled correctly?
 * Have you typed and capitalized your password correctly?
 * Have you forgotten your password? Reset my password
 * Did you forget your account name? Get help from Customer Support
 * Have you correctly typed the name of a character on your account?
 * (Codes=227)? • • • Mora   20:24, 2 July 2011 (UTC)

My account was stolen
How would i find out if he changed the e-mail because i cant find it out.
 * You should contact support, regardless, since they probably changed the password at least. The link is on the little box hovering in the upper right of this screen. --ஸ Kyoshi [[Image:User_Kyoshi_sig2.png|19px]] 01:44, 8 July 2011 (UTC)

quest/mission history :)
how can you find out what quests/missions you have completed? is there a way to view your quest/mission history for each character on your account and if not, is that something that guild wars would consider implementing? i thank you for any information, have a great day and fun in the game. :)

later gators, BeAuren MidNight Run Swadesblynx Green Lioness --Swadesblynx 00:38, 8 July 2011 (UTC)
 * There is no way to currently keep track of it in the game. You can suggest for it to be implemented in the Feedback portal, though I know others have already suggested, some directly to the devs. --ஸ Kyoshi [[Image:User_Kyoshi_sig2.png|19px]] 01:46, 8 July 2011 (UTC)
 * Well you can see what missions you've done by looking at the icons on the world map (and to a lesser extent, looking at your mission book). No way to see quests aside from going to the NPC that gives it and finding out he doesn't have anything for you. &mdash; User_Poki_sig.png Poki#3  (<font color="#8B0000">talk ) 01:47, 8 July 2011 (UTC)

Game doesn't work
i bought the game and downloaded it and it wont work what do i do?
 * You'll have to be more specific. What exactly are you having a problem with? &mdash; User_Poki_sig.png Poki#3  (<font color="#8B0000">talk ) 01:45, 8 July 2011 (UTC)

Can't play Eye of the north
I bought eye of the north and activated the code, it is definitely activated because if I go into edit account it has eye of the north listed as one of the games I have access to, but when I create a character and go to select campaign, eye of the north isn't there to be selected..


 * EotN is an expansion, meaning that you cannot start there. You reach it by playing through the storyline of the primary campaigns (Prophecies, Factions, or Nightfall) to a certain point, which allows you to take one of the quests that starts the EotN storyline. See Guild Wars Eye of the North for the specific NPCs who can trigger it for you. — Tennessee Ernie Ford ( TEF ) 05:16, 11 July 2011 (UTC)


 * Ahhhhhhh I see, thank you. I feel very silly now


 * Not at all; it's not entirely obvious if you are new to the game (or at least to eotn). — Tennessee Ernie Ford ( TEF ) 05:34, 11 July 2011 (UTC)

Loading maps
I have reinstalled GW and is there an easier way of getting all the maps rather than going to each town and waiting for ages for them to load?
 * There is, Command_line. • • • Mora   18:22, 11 July 2011 (UTC)
 * Ok where do I do that?
 * Command_line. • • • Mora   18:36, 11 July 2011 (UTC)

Armor
Is all the armor the same in guild wars? Like I can get Factions armor or eye of the north armor and its the same stats right? It just looks different for each area? --The preceding unsigned comment was added by 76.175.210.123 (talk &bull; contribs) at 17:18, 13 July 2011 (UTC).


 * Mostly correct: max armor works the same no matter its source (however, your character is created with minimal armor and you can purchase or trade of non-max armor until you get further along in the story). See Armor and Max armor. — Tennessee Ernie Ford ( TEF ) 17:24, 13 July 2011 (UTC)
 * And please don't take "trade" to mean "to other players," as while you can trade other players for their armour, armour is customised to the character who first acquired it so you wouldn't be able to wear it. You can, however, trade monster "trophies" (like how mantises drop mantis pincers) to collectors for armour.  -- Dragon Nataku  [[Image:User Dragon_nataku sig.gif|talk to me|18px]] 17:34, 14 July 2011 (UTC)

Multiple simultaneous characters (same account)
Can you play with two characters on same account simultaneously? --The preceding unsigned comment was added by 79.113.95.90 (talk &bull; contribs) at 17:21, 13 July 2011 (UTC).


 * No. — Tennessee Ernie Ford ( TEF ) 17:24, 13 July 2011 (UTC)