Report

The Report system is used to inform ArenaNet or NCsoft about players that are behaving unfairly and/or are operating against the EULA.

There are two methods of reporting: the in-game  command, and creating a support ticket.

The  system only allows reporting of players in the current district. The website must be used for all other cases. In general, a report via the website is more useful to the support team because it provides more information.

The Reporting Interface


To report a character in the same district and outpost as yours:
 * 1) Select the player you want to report, and type  . (in the chat window).
 * 2) Type , using the character's name (without anyone selected).

There are currently six options available:


 * 1) Botting Reporting a player for botting sends a notification to the GM team. GMs may conduct a careful review of that player's behavior. If it is confirmed that the player has been running a bot, that player's account will be banned.'' WARNING: Abuse of the report feature may lead to your account being banned.
 * 2) Inappropriate Character Name Reporting a player for having an inappropriate character name sends a notification to the GM team. GMs may review the name. If a player is found to have a name that violates the User Agreement, that player may be required to rename the character. WARNING: Abuse of the report feature may lead to your account being banned.
 * 3) Spamming Reporting a player for spamming sends a notification to the GM team. GMs will conduct a careful review of a player's behavior once a report of "Spamming" is received. If a player is found to have been repeating messages excessively, that player's account may be banned. WARNING: GM actions will be based on a review of chat logs, not on unsubstantiated player reports. Abuse of the report feature may lead to your account being banned.
 * 4) Verbal Abuse Reporting a player for verbal abuse sends a notification to the GM team. GMs may conduct a careful review of that player's behavior. If a player is found to have engaged in verbal abuse in violation of the User Agreement or the Rules of Conduct, that player's account may be banned. WARNING: GM actions will be based on a review of chat logs, not on unsubstantiated player reports. Abuse of the report feature may lead to your account being banned.
 * 5) Scamming When you report a player for scamming, it sends a notification to the GM team. GMs may conduct a careful review of that player's behavior. If the player is found to have been scamming, that player's account may be banned. WARNING: GM actions will be based on a review of chat logs, not on unsubstantiated player reports. If you abuse the report feature, it may lead to your account being banned.
 * 6) Leeching Reporting a teammate for leeching gives that player 2 dishonor points. If at least half of your team reports this player, a further penalty will be applied preventing any faction or XP gain in that match. If, however, a third or less of your team reports that player, you will also be given 2 dishonor points for issuing an unsupported report. Players with 10 or more dishonor points are temporarily prohibited from participating in PvP.

Creating a support ticket
Support tickets can be created from the PlayNC website.

See also instructions for reporting via support tickets.