User talk:Gaile Gray/Archive Support Issues/Oct - Dec 2008

Xulai House
Hi, I have a simple problem but it still is a problem. I no longer know my e-mails password, and my emails site is currently down. So when i signed up for the tourney to make predictions I wasn't able to because I had to go to my email, Which I thought was suppose to be my accounts e-mail.. I looked on the site for information on this but I couldn't find any.. Any suggestions?

Stolen Account
Hi, well lets see.. I was giving my buddy access key to a buyer. He said he needed my email and password to put the money in my storage. Turns out he changed both my password and email, also I dont have a PlayNC hooked up to my account, is there any way of getting my account back? --The preceding unsigned comment was added by User:71.132.195.29 (talk).
 * I'll pipe up while you are waiting for Gaile to respond. You would be best opening an issue with and explain the situation to them is as much detail as possible. Also, as has been stated on the in-game log-in screen for ages, you should never give your password to anybody. I guess you've learned the hard way eh? ;-) Biscuits [[Image:User Biscuits sig.png]] 22:09, 6 October 2008 (UTC)
 * This is a common way for someone to steal an account, and Biscuits is correct: Support is more than equipped to handle this matter. Please contact them right away! -- Gaile [[Image:User gaile_2.png| ]] 01:02, 8 October 2008 (UTC)

Now ive been "hacked" the same way bla bla you know..... Once i wanted to buy something from plaync ingame store,so i made a account ingame but it didnt work so i canceled it. Now im trying to reset my password and it keeps sending me to plaync website and i can log in. so i made a new account there. Then i tried to add acces keys but it said it was invalid. Ive posted this also on Reginas page and they said i should talk to you. And i dont know how to contact support. Is there a email or something. really need help on this.Simpaklimp 19:52, 10 October 2008 (UTC)
 * At the top of the Support page you'll see links to log in and also "Ask a Question." You'll need both of those. First create a PlayNC account - This will open the way for you to submit support tickets. Once you've made the account and logged in you will be able to use the "Ask a Question" function to send a memo about your case to Support. You'll find a few drop down menu options on the petition page behind the "Ask a Question" link, but don't be too concerned if you can't get exact matches for your problem. They'll figure it out. ;) One you're done, submit the ticket and start waiting. Replies from Support will be hours away, or possibly the following day, but they will get back to you. -- WarBlade 21:42, 10 October 2008 (UTC)

Login problem.
Hi Gaile, I have a problem , somebody hacked my account , and I tried support page, but nobody answered me , my account and my brother´s account was hacked , I don´t know what to do pls help me, my e-mail is [email address removed], thank you very much. Smash Cz (now not :/ )
 * Do not post your email address here as it only makes you more of a target for such things, including spam. If you have really been hacked, you should contact, although there's probably not much they can do, unfortunately. Kokuou 20:14, 6 October 2008 (UTC)


 * I wrote to support, nobody answer me :(
 * You'll have to give them at least 24 hours to process your ticket, perhaps a bit longer. They're good, but they're not that good. ;) Kokuou 20:38, 6 October 2008 (UTC)
 * Smash -- how are things going? Did you get help with your situation? -- Gaile [[Image:User gaile_2.png| ]] 03:18, 11 October 2008 (UTC)

Problem with guild name
Their is a high ranked guild on the ladder that's name is highly inappropriate and I felt that I should ask why the guild isn't banned. Come Honor [Face] is very sexually inappropriate for an MMORPG and am wondering why this guild has yet to be banned. I heard a rumor that they aren't getting banned because their too high ranked, I think this is crazy! Just because a guild is high ranked means they can make an inappropriate guild name? I think the guild "Puff Puff Pass That [Shit]" was less offensive and vulgar than Come Honor, and Puff Puff was banned several times!--Ñö Ẋ  ĭƑý'  23:11, 7 October 2008 (UTC)
 * Can't Anet request they change their name? I know they will enable you to change an offensive chars name (pretty sure, am I right Gaile?) &mdash; Wolf  [[Image:User Great Darkwolf User Image paw.png|19px| ]] 23:20, 7 October 2008 (UTC)
 * Perhaps Puff Puff was banned because it contained a swearword whereas Come Honor contains no swearing and isn't actually dirty at all. Misery 23:26, 7 October 2008 (UTC)
 * It's only dirty if your mind is in the gutter. Almost anything can be taken sexualy or in the wrong way if one is of like mind. &mdash; Wolf  [[Image:User Great Darkwolf User Image paw.png|19px| ]] 23:37, 7 October 2008 (UTC)
 * Normally, yes, you are correct. However, this guild name is a homonym (steady on, gutter minds!) which makes no sense in it's literal form. Also... didn't Gaile leave Anet? Why are we talking about this here? Mr J 23:51, 7 October 2008 (UTC)
 * NO! She didn't leave Anet, just moved to a different possition! &mdash; Wolf  [[Image:User Great Darkwolf User Image paw.png|19px| ]] 23:55, 7 October 2008 (UTC)
 * Come Honor, come pride, come what may, remove your mind from the gutter. The guild's name is not Cum On The Dirty [Slut]. Misery 00:00, 8 October 2008 (UTC)
 * $10 says its an inside joke within the guild. A lot of names are. &mdash; Wolf  [[Image:User Great Darkwolf User Image paw.png|19px| ]] 00:03, 8 October 2008 (UTC)
 * oops. Farewell_to_Gaile was just a bit misleading then. Also, Misery, that's not very nice. I hope Gaile bans you because I think she can do that now because of Noxify's post. Mr J 00:06, 8 October 2008 (UTC)
 * While somewhat inapropriate, I dont think it's ban-able or falls under NPA &mdash; Wolf  [[Image:User Great Darkwolf User Image paw.png|19px| ]] 00:10, 8 October 2008 (UTC)
 * On the other hand, maybe this guild is honorable and they just really love Dirk Benedict? Mr J 00:13, 8 October 2008 (UTC)

This guild was banned some time ago. Moving to Support Issues, as I think the whole discussion should rightfully have taken place on another page, or more appropriately, via email to ReportName@arena.net. And if anyone is tempted to use my page to get a sub-childish thrill from posting bad/racist/inappropriate language or names, just don't. -- Gaile  00:56, 8 October 2008 (UTC)
 * Archiving. Issue has been dealt with and further discussion is not needed. -- Gaile [[Image:User gaile_2.png| ]] 00:59, 8 October 2008 (UTC)

Someone sending fake e-mails?
One of my friends also had this issue: Just letting you all know.

There's a fake e-mail going around claiming to be from a "Guild Wars Community" website sent by someone named "yulia". It's supposedly about "account security" but since I was not signed up for that site I know that it's fake. I did not click the link or even mouse over it (Deleted it instead and marked it as spam). I'm posting this here so if anyone here receives an e-mail like that, they know they should delete it immediately without clicking or mousing over the link. --The preceding unsigned comment was added by User:71.174.18.132 (talk).
 * Thank you for the warning. This week's set of in-game (log-in screen) messages addresses fake emails of this sort, and we are all hopeful that folks will be very, very leery of unsolicited emails of this sort.


 * It is not hard to figure out of an email is legitimate. Use your email program to look not at the "return address," which can be faked, but at the actual "properties" of the email, which will show you the real sender. Please consult your particular email program's help info to learn how to view "the skeleton" or the background information, and do not trust the "From" that you see on the surface! -- Gaile [[Image:User gaile_2.png| ]] 01:06, 8 October 2008 (UTC)

hello，Gaile. Something trouble、
Greetings,Gaile This is BadaToT. I'am a GW Player from China, I Crazy Love This Game.I Normally Wouldn't Trouble Someone as High on the Ladder as You. But Some Problem on My Account. So I Can only Trouble You to Help Me. You Are My last Hope.Since GW Stop Runing in China. I Hope it Will be Reruning Everyday. But Unfortunately,it Seems Uncertain. I Can Not Play GW in China Anymore. But I Never Give Up. I Work Hard. Makeing Money to Buy The CDkeys of GW. Finally, I Buyed All of the 4 Chapters and Bonus Misson Pack with My Credit Card in Online Store. But, I Have Registered PlayNC Master Account for a Long Time,And the Personal Information of My PlayNC Master Account is Different from My Credit Card Personal Information.(We Always Don't Show Our Real Personal Information in China, Becouse of the Hacker) And I Immersed Myself in GW. So That I Forgot to Alter My Personal Information of My PlayNC Master Account. So When I Request Unblocking My Account,The Result of Discussing Is My Credit Card Reported as Stolen. I Feel so Sad. I Must Face to Lost My GW. But i don't to Give up.I Looking For Helps,My Friend Tell You Are a Friendly Goodman, So I Can Just to Trouble You. I Can Provide Anything to Prove I am the Owner of PlayNC Master Account and Credit Card. Maybe You Can Tell Me How to Get My Account Back.If Anything Need I Provide Just Tell Me,I Will Do My Best.

(NOTE: Personal information removed.) Wishing for Your Good News.

Regards, BadaToT--BadaToT 02:36, 8 October 2008 (UTC)


 * Hello BadaToT -- I removed your personal information, but have noted it privately so that I can try to find out what happened. (Please don't put personal information on the wiki. :) ) Have you filed a support ticket? Do you have the number?
 * I will let you know when I find out about this issues. -- Gaile [[Image:User gaile_2.png| ]] 02:43, 8 October 2008 (UTC)

OHH I'am so surprised. I Do Forgot The Support Ticket. Do You Mean Question Reference ? My Question Reference #081002-000589 Encroaching upon your valuable time,Thanks Very Much. here are images http://wiki.guildwars.com/images/4/45/Gw01.jpg http://wiki.guildwars.com/images/2/23/Gw002.jpg Best Regards.--BadaToT 02:49, 8 October 2008 (UTC)

Hello gaile I’m very sorry to Trouble you again^^. I want to know whether we have some further news about my account. If something further should i provide. Please just let me know. i will try my best. I can provide anything to prove the credit card and account are mine. By the way，I want to make some explanation for the images I proved. Beacouse of my poor English, so I can only use tradition Chinese in GW. May be I should to sign the key word in those images. those images i have signed. please check it. '''i just contact my bank. the service tell me the money has bedn checked out for ten days, but plaync haven't get it. please check this transaction.'''

(Images removed)

Wish your good news and have a good day Regards. --BadaToT 15:37, 13 October 2008 (UTC)


 * Hello, BadaToT. First, I removed the images because they were breaking the page. If you want to put them on your own wiki page, that's fine, you can leave a link here. But again, please do not put the images on this page.
 * Secondly, as you were told, the credit card was reported as stolen. This is something that you need to take up directly with Support. I cannot mediate this issue, for they have access to the tools to resolve this, not I. If you feel the money was paid, then please, by all means, respond to your support ticket and continue the discussion. -- Gaile [[Image:User gaile_2.png| ]] 17:15, 13 October 2008 (UTC)


 * hello gaile. i’m very sorry. i didn't break the page intendedly, hope you don't mind ^^. Should i contact the support？ i will do it. please tell me what is the support ticket? wher can i find it? i have a Reference number only.My support ticket is#081002-000589. is it？ thanks for your valuable time. best regards. --BadaToT 18:45, 13 October 2008 (UTC)
 * Hello BadaToT. I just checked your ticket (yes, that is the "Incident" that you asked about). It appears that you have provided more information to the Support Team, which is good. The team has checked the credit card charge and they have found that it was not processed -- you were not charged for your purchase. You may want to speak with your credit card company. They should tell you why they have frozen or reserved the money on your card for a purchase that was cancelled. -- Gaile [[Image:User gaile_2.png| ]] 19:17, 19 October 2008 (UTC)

Game Server issues
Hi Gaile! I would like to bring your attention to this conversation and ask you to investigate it and respond. This is becoming a major issue for just about everyone I know who plays this game, and if it continues, I'm afraid GW is going to lose a lot more of it's player base than the skill balance issues have already driven away. When players can't complete missions, cannot properly play their role within their party, etc. due to lag and disconnection issues, they will just stop playing. This problem is really becoming chronic. I love this game, and hate to see this stuff happening, and hate even more the double speak that we seem to get when we contact support. -- Wyn 06:46, 8 October 2008 (UTC)
 * Hi Wyn. I've been working with different folks over the last couple of days to find out more about this situation. We've certainly seen an increase in forum posts about the matter, even while Support hasn't seen a spike in tickets. Regina is advising folks to contact Support, and of course she's right about that. I have contacted Technical Support to ask their input on the situation, and I will report back when I have their comments and pass the word along to Community so they can post in forums, as well.
 * We're sorry for any inconvenience that players are experiencing. So far, in careful looks, we are not seeing internal issues, but we'll keep monitoring, of course, and will be casting a particularly watchful eye on all the data that is available from both internal and external sources to see if we can figure out what's causing the latency and/or lag spikes. Thanks. -- Gaile [[Image:User gaile_2.png| ]] 22:48, 8 October 2008 (UTC)
 * I hereby add my voice to Wyn and the player base. It's horrible in-game at the moment. If it is not an internal problem like (full duplex settings etc) then there has to be a common external reason. -- S ilverleaf   [[Image:User Silverleaf sig.png]]Don't assume, ask! 08:30, 9 October 2008 (UTC)
 * Strange I never heard the more outspoken buddies in my list complain about this. Nor do I experience this...phenomenon.Pika Fan 08:32, 9 October 2008 (UTC)
 * What I tend to see Pika Fan is people hit some very noticeable problem and combine it with some other very noticeable problem, within hours or days, to reach the conclusion that there is some kind of "ongoing problem lately." There could very well be ongoing faults somewhere, but there could just as easily be multiple little issues all over the network.
 * Related note: I hit a bad one something like 30 hours ago where some guildies and I were aiming for consecutive wins in Team Arenas and I suffered some bad lag spikes in two matches before being dropped and getting a failed reconnect between matches. The opposing team after that drop had a member hit the same problem and those who were left fought 3 versus 3. I had no other internet connection issues at the time, so the problem was close to the Guild Wars servers, yet my party (American, Canadian & Italian) weren't touched by it. -- WarBlade 08:58, 9 October 2008 (UTC)
 * Here's a page to look at if you want to hear some examples. Check page 2, post 12, and I thought mine was high. 000.00.00.00 10:04, 9 October 2008 (UTC)
 * Well, some of the lag spikes I've been experiencing have only affected my, while others have frozen entire parties for 30+ seconds at a time, and when it's done we are all dead. In most places in pve, that's not so much of an issue, but it really bites when you are in the Domain of Anguish, UW, FOW, and other elite areas where when you die you are done. --[[Image:User Wynthyst sig icon.png | Wyn's Talk page]] Wyn 16:44, 9 October 2008 (UTC)
 * Has anything been done to the American server(s), its been really good for me today, for the moment at least. In-game I'm running around 344ms in Shing Jea, though I'm not sure about how many American users are on at this time (its 9.21am Friday morning here.).  More importantly, my pingplotter isn't reporting mass packet losses from the plaync servers, occasionally (with the odd spike in ms too) but nothing near as bad as say yesterday.  000.00.00.00 20:23, 9 October 2008 (UTC)
 * No changes were made that I am aware of. I can check with our TS Team, but I think they will tell me that everything is as it was yesterday from our corner of the world. I will read up the thread, but have you sent in a ticket with the valuable info that you're gathering? The TS Lead (very nice guy with a keen interest in problem-solving) appreciates the info in this thread and he really would like to work with the individuals having difficulties to see what the team can do and to learn what you may have to share. -- Gaile [[Image:User gaile_2.png| ]] 22:15, 9 October 2008 (UTC)
 * Out of curiousity, has anyone tested for traffic shaping on the isp level? A number of the "major" US (maybe all, I don't know) ISPs are quietly implementing traffic rules to close down on p2p and other high volume users which eat up alot of the pipe at that level.  I read about (and if I can find a link again I'll add it) some open source tools that would help detect such things but I believe they require an install on both ends of the connection.  Lojiin 22:19, 9 October 2008 (UTC)
 * Gaile, I'm running the pingplotter today for as long as I can, I did start one overnight but we had a power-spike here and it reset my computer and broke my microwave (the 'old beast' is no more [cries]). As I said, got it running now but today has been really good so far, most of the speeds on the 'hops' come back green and very few packet losses, thats the US end, the Europe address support got me to check is still in the high 400ms mark as a standard, the US 197ms according to this program.
 * I am confused though, my understanding on the whole ping, hops, ms, packet loss thing is really... really low, just know a higher ms is not the best thing. But, the Pingplotter returns say, as it is now, 193ms round trip from me to the end server, while in-game its saying - as a I stand the Great Temple America Dist 1 - that its 343ms and staying around there.
 * None of my friend to whom speak 'Nerd' (I say that with love of course) are around to explain what my brain lacks in the whole ping/ms/internet stuff... anyone got an understanding of why this might be? Like I said, so far, and for a couple of hours now, for me at least, its been really really good. 000.00.00.00 22:40, 9 October 2008 (UTC)

I hope you find out what is wrong soon... I cannot play tonight... I have had to start my 55 farming session over 4 times tonight becuase I have lag spikes or I disconnect! -- Shadowphoenix  05:44, 10 October 2008 (UTC)
 * Have you used the "Test my computer" tool? Have you submitted a support ticket giving the Technical Support Team that information? They are ready, willing, and able to help, but right now they do not have enough information to find what is going on, and they need that info to help player resolve the issues! -- Gaile [[Image:User gaile_2.png| ]] 05:47, 10 October 2008 (UTC)


 * Gaile you may want them to read over; reference #'s	080913-000110,080719-001526, and 080607-000169. I've provided well enough information spanning multiple months. If they want info they got it. Dominator Matrix  05:57, 10 October 2008 (UTC)
 * Thanks, DM! Organized as always, I see. Very good, I will relay that to the team! :) -- Gaile [[Image:User gaile_2.png| ]] 06:02, 10 October 2008 (UTC)
 * Supports got email from me too. I've passed word along to people I know experiencing it but not sure how quickly they'll be able to get it down their end, but people have been encouraged to contact Support none-the-less. 000.00.00.00 06:22, 10 October 2008 (UTC)
 * And that's all I can ask, so thank you kindly. -- Gaile [[Image:User gaile_2.png| ]] 06:24, 10 October 2008 (UTC)
 * Was funny, I just sent off an updated ticket and Guild Wars went, how shall we say "lag-tastic" and I managed to catch it with Pingplotter. Over a 20 second episode of 100% packet loss with Guild Wars spazzing.  So that went off.  I was in KC Europe Dist 1 at the time.  That log has been sent to Support as well.  Edit:  I think your servers just don't want me to get a second Legendary Survivor... every time I go on a survivor character, or go it, it always lags >.<  ^_^ 000.00.00.00 06:32, 10 October 2008 (UTC)
 * As ever we (player base on wiki) are willing to feed information to support. As soon as I have reduced client performance I'll send in the "test my computer" file. -- S ilverleaf   [[Image:User Silverleaf sig.png]]Don't assume, ask! 09:14, 10 October 2008 (UTC)
 * Hey Gaile, for about an hour and a half maybe now the web address Support gave me to test using Pingplotter has become unreachable, and pinging through Command Prompt in Windows reports Timed out (100% loss). The address is 206.127.145.228.  If there's an issue this can't be a playing server, so to speak, cos I'm currently in-game, Sunspear Great Hall Europe Dist 1 (206.127.145.9).  Just an FYI.  000.00.00.00 10:46, 10 October 2008 (UTC)
 * 0 loss on ping to 206.127.145.228 and good in-game.CoF/Aed. -- S ilverleaf   [[Image:User Silverleaf sig.png]]Don't assume, ask! 11:03, 10 October 2008 (UTC)
 * it just came back 3 minutes ago my time ("11/10/2008 12:03:15 a.m.), so around 11.02-3 (UTC). 000.00.00.00 11:06, 10 October 2008 (UTC)
 * 216.107.245.88 has severe packet loss for over an hour now, just drinking in Kamaden AED1, 5x 100%, 1x 87,50%. -- S ilverleaf   [[Image:User Silverleaf sig.png]]Don't assume, ask! 15:29, 10 October 2008 (UTC)
 * Hi Gaile, sorry if I came off a bit rude last night I was quite tired and have a bit of a cold. I just submitted a support ticket, the ref number is 081010-000707.  Thanks for your help!  -- Shadowphoenix  [[Image:User Shadowphoenix Necromancer.png|19x19px| Happy Halloween ]] 16:45, 10 October 2008 (UTC)
 * Not at all, Shadowphoenix, I did not think you were rude in the least! Hope you're feeling better soon. :) -- Gaile [[Image:User gaile_2.png| ]] 17:17, 10 October 2008 (UTC)

Thanks to those of you who are sending over tickets to Technical Support. It takes a bit of time, and we thank you for giving us that effort. I personally asked TS about something two nights ago, and sure enough, the issue with my getting sudden "overlapping page" slow-downs ("It's a bloomin' slideshow!") was related to my running my email program while playing. Doh! I did know that, but being a bit obsessive about accepting emails, even at 1 in the morning, I just didn't like to switch it off. ;) Anyway, I was in last night and experienced no lag, probably because I turned off the other programs.

TS tells me that some anti-virus can cause delays, but team members can provide advice on how to resolve those issues or conflicts. Some players run music programs without realizing that those can impede the resources needed to run the game. But there are many other situations not inside the player's home, of course, and we'll want to check those out, too. So keep sending those tickets, include whatever data you have (ping reports, "Test My Computer" results, etc.) and again, thanks for doing so. -- Gaile 17:18, 10 October 2008 (UTC)
 * Don't forget about MSN Gaile, that program makes me lag like hell. --M age [[image:user MageMontu sig.png| ]]M ontu 17:21, 10 October 2008 (UTC)
 * Oooh, do you mean Windows Live Messenger, the IM program? -- Gaile [[Image:User gaile_2.png| ]] 17:22, 10 October 2008 (UTC)
 * Yeah, Windows live Messenger. I still refer to it by the old name ^^. --M age [[image:user MageMontu sig.png| ]]M ontu 17:25, 10 October 2008 (UTC)
 * That still doesn't really explain the extreme packet losses. --[[Image:User Wynthyst sig icon.png | Wyn's Talk page]] Wyn 17:27, 10 October 2008 (UTC)
 * That's probably true. Well, I'm not a packet loss expert, but it makes sense. And that's why sending that data is so valuable. -- Gaile [[Image:User gaile_2.png| ]] 17:53, 10 October 2008 (UTC)
 * I know Windows Media Player doesn't like to run in the background, for me at least, when I've got Guild Wars on. But I usually don't haven't had mass programs in the background, say bar an anti-virus and TS.  Two-three months ago I had more in the background and ingame was sweet with a capital SWE and a capital ET ^_^.  [pats his trusty mac sitting proudly on the desk behind him, the bearer of all his extra entertainment as he plays online] "You never let me down.  Look look.  It can play music, browser the internet, it even folds the washing O.O" ^_^
 * This is quite fun, a nice guy at Support, a Mike C. explained a lot to me, especially about the in-game meter so I might need to check my system yet (if so, its a reason to buy new hardware ^_^). This experience, bar the ingame issues, is becoming informative, and I always love learning new things ^_^  [charges off screaming his battlecry as he prepares to email support some stuff] SIFHAALLLLAAAAAAAAA!!000.00.00.00 19:29, 10 October 2008 (UTC)


 * Kaspersky, AVG, Avira, Avast, Norton, and NOD32 (ESET) are all the same...so it can't be related that way. I tested with my firewall off and anti virus off...maybe 3ms difference. With neither installed again nothing really different. WLM doesn't cause network problems as it only uses <0.5kb over 5 mins very little. Also the lag with WLM is FPS based. The cure? Minimize or close WLM its a known bug in THERE end. I still get the seriously high average pings of 200-400ms. I think do to the fact that I live in Edmonton...well from the server. Now I think the issue of the lag is because guild wars only sends about 3-5kb of data per second, maybe if it send a extra kb or 2 to confirm that things are where they are. Going from wireless to directly connected to my modem (by passing my router all together), it shaves off ~30ms...still not good enough. Gaile does the servers have some sort of a scaling program? As I think the issue is one server getting overloaded, and causing it to have a theoretical heart attack. Which creates the the lag as the server goes brain dead for seconds or more. As I notice after a error 7 I'm not connected to the same server (different IP). Also I notice I only get lag spikes in Alliance battles or another populated areas of people from around the world. Which makes me think why is the server forcing ME to connect to them rather then it being the hub? So many theries and so little answers XD. Dominator  Matrix  20:21, 10 October 2008 (UTC)
 * As I am sure I've made everyone aware by now, I'm not a techie. :) However, I want to say that I am not at all sure that all those programs are, technically speaking, "the same." I've heard of significant issues with Kapersky, but not with, say, Norton, and I have used Norton without problems for years.
 * Each of those products probably has significant differences, and those differences are what can cause problems with Product A, but no problems with Product B. -- Gaile [[Image:User gaile_2.png| ]] 20:26, 10 October 2008 (UTC)
 * Been running Guild Wars in a barebones environment but still getting it. As I said to Support, yes, switching off my Avast and other stuff helped make things be a bit more steady but still getting these interesting spikes, still getting losses from the plaync servers etc. I'm in New Zealand, I ping the Europe address Support gave me and it gives, on average, nothing below a 400ms mark.  Us servers, generally around 200ms.  I still think there's stuff going on somewhere at the servers, or near them at least.  But, getting there ^_^. 000.00.00.00 00:06, 11 October 2008 (UTC)
 * I have noticed, in my 3 years of playing GW, that a week or so before a monthly update is when there is increased lag with error 7's and such. Before and after an update, for myself I run lag free. Im no computer genius but I do know that uploads/downloads will cause lag. So maybe it's something to do with the updates? All I know that is right now I'm not experiencing any lag issues but about a week before next months update it will be lagtastic and barely playable again.--BabyJ 12:29, 14 October 2008 (UTC)
 * After turning off most of what I can in the background, and even dropping settings in game to laughable there is still lag, Pingplotter still showing packet losses (20%-100) and spikes on the Plaync servers which show up as Guild Wars throws it's toys from the cot. There's not much more I can give to Support in the way of logs and words as they're the same words I've expressed when starting the ticket.  There is nothing more in the background I can turn off that wasn't there already (and running prior to now) when I started Guild Wars over 15 months ago (where I hardly ever got these kinds of issues.).  000.00.00.00 19:05, 16 October 2008 (UTC)
 * How much RAM do you have? How much of your swap file is used while Guild Wars is running? -- Gordon Ecker 02:15, 17 October 2008 (UTC)
 * 2gb mem total and a very good configuration that works perfect during week day's. It's simply impossible in-game at the moment. FPS is below 20 atm, ms average 322. It is so very nice to point out many players experiance the same lag and we feel a bit "neglected" as if we are talking nonsence and all is individual problems. Very saddening & disappointing. -- S ilverleaf   [[Image:User Silverleaf sig.png]]Don't assume, ask! 14:28, 18 October 2008 (UTC)
 * Well Thank You...Error Code 013. These codes indicate a server error. The server may be inaccessible due to an update, bug, large download or network issues. The network status page may contain additional details. /Doh. -- S ilverleaf   [[Image:User Silverleaf sig.png]]Don't assume, ask! 17:51, 18 October 2008 (UTC)
 * Please read my comments below, under "Brief Disconnect Today." We take reports seriously, but once again, the TS Team is not seeing issues, and frankly is not seeing enough reports to investigate this issue in as extensive a level as they would like. We want to help you -- so help us: Ask those who report issues with "the server" or those who say they're having lag issues to please send in a support ticket. The team will review every issue and maybe those additional reports will help us identify something internal that, so far, appears to be almost entirely external. Thanks. -- Gaile [[Image:User gaile_2.png| ]] 18:08, 19 October 2008 (UTC)

Xunlai Tournament House Points: October 9
Just checking in with folks. Did you get your points? Did you get extra points? (Don't worry, we won't take 'em back. :) ) Did you have any issues? We always see a few tickets right after a distribution, so please be sure to contact Support if you find you have issues of any kind. Feel free to check out the Support FAQ and the actual  Wiki section to verify you're following the right processes. (It's a little tricky, as you need to register on the website and within the game, with a "pick-up" character who can gather your points.) -- Gaile  17:28, 10 October 2008 (UTC)
 * Got my points, saw the new message, had to wait 3 minutes. I'm guessing the waiting period has something to do with some kind of implementation of a tricky little thing to get around the whole staggered loading of rewards that has had people QQ over not getting their points immediately. Hopefully it all worked and the timer is accurate (it was for me) so people won't be complaining this time. Misery  17:44, 10 October 2008 (UTC)
 * I got my points. And I seem to be doing as well as I always do. Since the beginning I've got 55 points every single time.  I've never checked if it was correct as its too much effort, I just assume I'm uber at being constant.  Any amount of points is good, free stuff ftw.- TheRave [[Image:User_TheRave_sig.png]] (talk)
 * I got my points ^^ (80 o.o). I had to wait 8 mins to get mine, but that was no problem; I am guessing it takes time to loador something ^^.  With the help of those points I finally got Zaishen Rank r1 (after 3 months of zkeys O.o) -- Shadowphoenix  [[Image:User Shadowphoenix Necromancer.png|19x19px| Happy Halloween ]] 18:18, 10 October 2008 (UTC)
 * *Wonders why Gaile asked about the extra points* I got my points fine. :) I had expected to get 50 on my main account and 75 on my other one and wound up with 80 and 105 respectively instead. I probably scored on something that didn't factor in to my estimation, because I often receive 25 more than I initially think I will, but that extra 5 points is still a bit of a puzzler. I've never seen an explanation for why those appear most months. -- WarBlade 21:56, 10 October 2008 (UTC)
 * I got my points. Only 30 =( but at least it was enough for rank 2. --M age [[image:user MageMontu sig.png| ]]M <font color="#330000">ontu 22:06, 10 October 2008 (UTC)
 * My points came in just fine. --[[Image:User Wandering Traveler Oie User Wandering Traveler Sig2.png|19px]]  Wandering   Traveler  23:06, 10 October 2008 (UTC)


 * Got 55 on my main account and 80 on my secondary account respectively. No issues :). <font color="orange" size="2px">Dominator <font color="red" size="1px">Matrix  01:01, 11 October 2008 (UTC)


 * I've had quite a few problems now.. lol.. But I already wrote support and they are trying to track down the issues. :) Naru 02:51, 11 October 2008 (UTC)
 * We don't have any reports of issues of any kind, other than individual problems, like a misspelled game user name, a forgotten XTH log-in, that sort of thing. But the system itself seems to have functioned perfectly this time, so these individual issues will be addressed with you directly. -- Gaile [[Image:User gaile_2.png| ]] 21:34, 11 October 2008 (UTC)
 * I spoke too soon. :-/ We learned on Monday there was as issue. Please see below. -- Gaile [[Image:User gaile_2.png| ]] 05:41, 14 October 2008 (UTC)

News Flash: Points Distribution Issue
I learned this evening that there was a problem with the points distribution of October 9th. Our website programmer was able to retrieve a full list of the points that were not given in the October 9th distribution. Those points will be added to any points earned in this month's predictions and they will be given in one seamless batch when this month's points go live sometime in the first half of November.

There is no need to submit a support ticket about this matter; all points should be adjusted in the November distribution. Do keep in mind that you much pick up points each month, so even if you do not have points coming in November's distribution, be sure to visit Kun Shao to get the balance of your previous points, if you were missing any. We apologize for the delay in getting all points awarded. Please let me know if you have any questions or concerns. -- Gaile 05:37, 14 October 2008 (UTC)
 * Oh man, if any of the people affected didn't get the ones before this that were supposed to be gotten this month on top of it, they'd totally get a couple hundred points. o_o Thanks for letting us know! DarkNecrid 05:48, 14 October 2008 (UTC)
 * That's right. If someone was unfortunate enough to experience a problem with both August and September points, he or she will be getting a windfall in the next distribution. We're very sorry for the problems, and the changes to the program that are being put in place in the next couple of months will hopefully make these issues a thing of the past.
 * I should make something clear: You do not need to make predictions in order to pick up your missing points. Even if you forget to predict this month, your missing points will be presented in the October point distribution, which will take place in the first week or two of November. Also, if you're curious about why we don't just add the points in the middle of the month -- perhaps in an emergency build or during a bug fix update -- well, we can't. If we add the points during a non-scheduled build, we'll actually reset the point distributions for everyone, so we really do need to wait until a regularly-scheduled build. -- Gaile [[Image:User gaile_2.png| ]] 19:07, 16 October 2008 (UTC)
 * Wait, does this mean that we will get the missing points from the previous months, or only from September & August? Because I never got my January points ^^ --<font color="#CC0000">M <font color="#330000">age [[image:user MageMontu sig.png| ]]<font color="#CC0000">M <font color="#330000">ontu 00:48, 18 October 2008 (UTC)
 * If you are missing points in a certain month, you really need to follow up in that very month, because a set of points expires when the next distribution is made. (They do not accumulate and carry over.) So, only those missing points in August who didn't receive them in September's distribution will get them with their October points in the November distribution. And of course, those who were missing September points in the October distribution will receive them in the November hand-off. Those missing points for both August and September will get them in November, unless they picked them up sometime in September or October. And those who neglect to predict in October can still claim their missing points for September when they are added to the October point distribution that takes place in November.


 * Ok, I had waaay too much fun with that. *evil grin* (Seriously, though, if I confused anyone, please do ask and I'll answer the specific question.)


 * The fact is, players who are missing points for September -- who have not already picked them up -- should receive them in the distribution next month. Most August points were added in September. If the points were added in September, they must have been claimed by October 9th, when the new list went up. That is, just like any point distribution, points stay accessible to the account until the next month's distribution. -- Gaile [[Image:User gaile_2.png| ]] 01:04, 18 October 2008 (UTC)

I've been a mess.. missed predictions by minutes in September(I refreshed page and then couldn't vote) and a day in October well the GvG anyways so heres hoping I get something for November woo! -- <font color="#3BB9FF">O Frost O  14:54, 3 November 2008 (UTC)

Account
Hi, Galil

Can you help me ? I am a player of GuildWars. I like this game very much. But to my suprise, My GuildWars accont was blocked on July 23th 0f 2008. As you know, I have just bought this GuildWars account on July 22th of 2008 and I will seriosly say that I haven't engaged in any in-game or out-game transaction for cash or other illegal activitites in this game. I will appreciate you very much for your help if you can help me to solve this problem. Look forward to receiving your reply. My mailbox is lsmith8118@hotmail.com My GuildWars game account is also lsmith8118@hotmail.com Thank you very much again. player Bruce.

Below is GM Marcus gives my answer:

Hi Bruce,

I have combined all information regarding your issue on this single support ticket. The Guild Wars Support Team will respond to this ticket to provide assistance.

If you need to update your ticket (080730-000435), please do so using the link at the top of this e-mail. This will ensure that your ticket receives the timeliest response.

Thanks, GM Marcus The PlayNC Support Team --The preceding unsigned comment was added by User:221.209.81.51 (talk).


 * When you wrote Support with your concerns in August, the team did a thorough investigation of the issue. What they found is that the account you wrote about is directly connected to an RMT company. Accounts that are related to Real-money trading will be closed to protect the game economy and to prevent further abuses of the User Agreement. You have appealed and the team did more research, but they confirmed the block, and I do not think that they will be reinstating the account. However, if you wish to continue the discussion, I ask that you do so with them, as they have the full details of this matter. Thank you. -- Gaile [[Image:User gaile_2.png| ]] 18:39, 18 October 2008 (UTC)

Brief Disconnect Today
I wanted to mention that if you were booted off the game today about 10:30 AM (around 17:30 GMT), the network team was alerted about it immediately and they've confirmed that we did experience a brief network issue. The matter was resolved in a few minutes and things are working just fine now. -- Gaile 18:30, 18 October 2008 (UTC)
 * (Ehmm...Pssst Gaile? Not according to at least 33% of the playing community? They still have dc's, 007 etc?) -- S ilverleaf   [[Image:User Silverleaf sig.png]]Don't assume, ask! 20:43, 18 October 2008 (UTC)


 * Enough of the sqabiling of the network issues. Its on her support page. The 33% ussally don't have a few good things to start with. 1) A badly maintained computer (disk clean up, driver updates, bios updates, defragmenting does wonders). 2) A not optimized network connection. (Vista does this by itself so if you have it move on). 3) If there using a wireless router, they maybe hogging the same channel with the neighborhood (E.G phones). 4) Bad Internet service provider. 5) More then 1,000km from the servers. 6) A old computer that probably barley meets the requirements to begin with. 6) Unknown virus/spyware/trojan. 7) More then one active anti-virus/anti-malware. The variables are to huge, we can't really expect the network team to fix every issue. To begin with most of it is not there fault. Things happen, and things get fixed. <font color="orange" size="2px">Dominator <font color="red" size="1px">Matrix  00:49, 19 October 2008 (UTC)


 * Sure, let's talk about those issues, the ones that a lot of people are calling "server issues" or "network issues." I hold a weekly meeting with members of the global Support Team, and as part of my role as Support Liaison -- you know, the communications "bridge" about support issues -- I've been pressing our Technical Support Team for the last few weeks to try to get information about reports of lag, disconnects, and other "network issues." I've been thinking "Where's there's smoke, there's fire," and I believe we have seen an increase in comments about such issues. The team reacts promptly and as fully as possible to such reports, but interestingly, over the last week the Technical Support Team received a grand total of ten tickets about lag, disconnects, or other connectivity issues. Ten! If this is such an issue, why isn't the team hearing about it? Why aren't they seeing tickets and getting follow-up system reports and other details?


 * Secondly, of the ten issues that were reported, the majority (perhaps all) involved internal issues related to the customer's ISP. For instance, there were a few tickets on 10/07 about issues that seem to have resolved about 10/11. To those who wrote to thank us for resolving the issue, though, we had to reiterate what we'd said earlier: The ISPs were the source of the problem and, thankfully, the cause of the fix. (It was mighty nice to get the kind notes, though! :) )


 * I understand some level of skepticism about responses. "Whenever I write about gameplay/network issues, Support tell me it's not them!" "My friend and I both had issues; it can't be coincidence, it must be ArenaNet or NCsoft." It's even human nature to believe that even if it is us, we'll try to shirk the blame. ;) I mean, you might think that it's standard operating procedure to try to put the blame on someone else: an ISP, the Internet backbone, a 'Net relay point, etc. But from what I've seen, the team members handling the tickets really sink their teeth into the task, and they really are open to the notion that the problem can have any cause, including our network, a specific data center, our authentication system, whatever. So if the problem is ours, I'd say the team would say so. (Earlier today, there were two problems: One was outside our network, one was a power issue within our network. We're taking half blame on those.)


 * So, here's the bottom line: We have people on staff -- a crack team of highly-trained professionals (God I love saying stuff like that!) -- whose sole job is to handle tickets and work with you guys on problems, maybe even provide you with occasional consultation on things like component upgrades and individual computer hardware issues. I really hope that instead of posting on a forum about the "horrible lag," players will contact the people who can actually do something about it: Contact and see if the team can identify and help resolve the issue that you're experiencing.


 * *ahem* Like my Halloween-decorated soapbox? Seasonally spiffy, eh? -- Gaile [[Image:User gaile_2.png| ]] 02:29, 19 October 2008 (UTC)


 * Thank you Gaile :). You said exactly what I was trying to said but got to complicated on it. Just theres still an issue the reason why players don't send in the issues (I think anyways), is that theres no clearly posted information about the problem. I think another reason why support received so low of tickets as well its a long and complicated process the fix the issue. Easy fix slap a "We are currently experiencing issues with A isp, or B server". At the login screen would be nice. (Even though it will only be a heads up of who haven't had it yet, since you don't get sent to the login screen often after a network problem). Or a global message warning saying "People who have a or b isp maybe be experiencing issues". Update the error codes to say "Where sorry but we are currently experiencing a network issuing with the servers. Code X". Or "The network issues maybe related to your ISP. Please contact support or your ISP. Code Y". On the site there could be a panel that says "Current issues". It would be nice as then if we know that its not your end, we can't really scream at you but rather our ISP that would like to know about the issues. This might need EULA changes (I think), as you would need to know the host of the people experiencing issues (if you don't already have that. *Large brainstorm over*. <font color="orange" size="2px">Dominator <font color="red" size="1px">Matrix  02:58, 19 October 2008 (UTC)


 * Highly trained professionals who also makes mistakes - recalls the time Support was sure my issues were down to the fact I was playing via wireless, even though I stated clearly in my support ticket I had a wireless router but I was not connected via it. Then it was drivers that weren't updated.  Then it was the anti-virus (which even when uninstalling it or fully formatting my computer and updating Windows and to the latest driver and only installing Guild Wars, then making sure nothing but the bare minimum was loaded in the background I still got it, and the program Support got me to use to test the route still showed issues at their end more than anyone else.
 * Its insulting sometimes when you contact Support and they say its your end, especially when your end hasn't changed in months (I defrag, update, remove old programs etc and so forth regularly. I also format my computer back to a clean state each month.  I also have a computer setup that looks at Guild Wars requirements, points, laughs "ohhh, whos' the poor cousin!").  Its also insulting when Support gets you to do stuff (like downloading programs they don't support) which shows issues at their end and then still say its not their end and such things are perfectly normal.  I'm sorry, but when the program(s) they get me to download starts screaming error messages at me and Guild Wars starts going quote unquote 'lagtastic' or at worst starts disconnecting me, I seem to think that there is something wrong at their end... but I am completely dumbfounded to take all this information and mass logs to Support to have them says its nothing (or just seemingly ignore it). I mean, I caught a large spike using their programs (I'll say their programs because they wanted me to have them) and it was dismissed relatively.  I can't help but think there is something seriously wrong there. 000.00.00.00 18:25, 19 October 2008 (UTC)


 * Yes, any person -- highly-trained or not, professional or amateur -- can make errors. And it could be that the issues you've experienced have not been properly diagnosed. Or not. :)
 * As I'm sure you're aware, "lag spikes" are not necessarily rooted in the game. Lag spikes can be caused by any number of elements that run between your computer and the network servers. So while a player "sees" the lag in the game, it's not necessarily the game that is causing the lag, just like a flashlight isn't to blame if the batteries are weak. I've been told many times that Guild Wars uses computer resources in different ways than other programs and even other games. That unique (or at least unusual) utilization of resources can result in situations that appear to be game related but are, in fact, related to some of the elements you've mentioned: anti-virus software, various configurations (system, router, etc.), drivers, and so forth. And all that is decidedly not a dismissal or a diagnosis - that's just a bit of fact stating as background.
 * Why don't you provide me your Incident Numbers and I'll take a look at the full entries on this matter. I am not a TS person, but I'm here to help and I'd like to see the details of the issue(s) you're describing to see if I can assist in any way. Thank you. -- Gaile [[Image:User gaile_2.png| ]] 18:49, 19 October 2008 (UTC)
 * As much as I love thinking Guild Wars is truly unique, if its doing things different from other programs they could be your issue. Breaking from the status quo [shakes finger] ^_^ :P
 * Well, here's my most recent one for ya ^_^ Danger, Will Robinson; I write lots ^_^ 081010-000163
 * I'm kinda hoping it is my machine... when I took my pc he to get it checked for hardware issues and a quick look after at the software, I saw this really... really nice quad-core pc... it looked at my pc and spat at it O.O It was just that mean ^_^  000.00.00.00 19:04, 19 October 2008 (UTC)
 * Now wait just a minute, multi-aughts! We are proud to break from the "status quo!" I mean, you don't want to pay a monthly fee, right? You want to play in a beautiful game world, correct? And I assume you're pretty ok with the whole game/story/mechanics, eh? So here's to kicking the status quo soundly in the patootie! :D
 * But seriously, the unusual ways of using one's system are how we're able to keep the system requirements low while offering the beautiful graphics, spell effects, combat mechanics, and so forth. We're proud of the fact that Guild Wars does a lot with medium-level systems, and doesn't require a screamin' dual quad triplet sextuplet maxi-core thingie! (I have to admit, I would really like to have a dual quad pro at home myself -- they're great machines!)
 * Thanks for the incident number -- I will take a look (probably need to wait until tomorrow) and discuss with the TS lead. -- Gaile [[Image:User gaile_2.png| ]] 19:29, 19 October 2008 (UTC)
 * I want one, Fallout 3's coming [crosses finger for mod-tools] Come on mod tools! [crosses fingers hoping there's something wrong with my pc so I can justify, to my girlfriend, us getting me a new quad core uber machine ^_^] 000.00.00.00 20:09, 19 October 2008 (UTC)
 * Oh, yes, well in that case, it's definitely your computer -- no question! ;) -- Gaile [[Image:User gaile_2.png| ]] 20:13, 19 October 2008 (UTC)
 * Oh, then for the good of eh.. me.. [flies off to the store] ^_^ if only :) 000.00.00.00 23:14, 19 October 2008 (UTC)

The slogan should be "Anet believes everyone has the right to play for free" which is partly true (minus buying the game at Target or participating stores xD)....Guild Wars has the most amazing graphics I have ever seen, at lease 100x better then WoW and it's cartoony look. -- W <font color="#660000">o  B  23:19, 19 October 2008 (UTC)

Linux + Mac
Gaile think you can try seeing if the team will make a GW.exe file for Linux and Mac? The current way to make it run requires a program that people have to pay for which kind of sucks in my opinion =D. I believe the in-come from these new branches can pay for the development process and give the team for GW2 more tools to "play with". -- Ψ <font color="#660000">ձ  ㄅ  19:21, 19 October 2008 (UTC)
 * I think there are several freebie programs that allow play in Linux or Mac. It's Sunday, so I can't ask around today, but I remember there were several we were discussing, and I was under the impression that at least some of them were free. Or did I miss the $XX.XX SRP? :) -- Gaile [[Image:User gaile_2.png| ]] 19:30, 19 October 2008 (UTC)


 * No wine for mac. Crossover, parallels, and cedega have trials but are not free. You could use boot camp but you need a *fully legal* xp or vista installation disk that's not installed on any other computers. <font color="orange" size="2px">Dominator <font color="red" size="1px">Matrix  19:36, 19 October 2008 (UTC)
 * Well, in my opinion, no one should have anything other than a fully legal OS, so maybe that's why I felt this was do-able. -- Gaile [[Image:User gaile_2.png| ]] 19:38, 19 October 2008 (UTC)


 * Well cedega and them are about maybe $60 and are emulators. Or if you want to run GW's Nativity you could go to the store and buy a vista disk (non-upgrade versions). Which vary from $200-$400. <font color="orange" size="2px">Dominator <font color="red" size="1px">Matrix  19:42, 19 October 2008 (UTC)
 * Well, in my opinion, no one should have anything other than a fully legal OS, so maybe that's why I felt this was do-able. -- Gaile [[Image:User gaile_2.png| ]] 19:38, 19 October 2008 (UTC)
 * I think you missed it =D, the really good programs cost money and in this time of economic struggle it's really hard to pay $50 for a program. I tried "wine" (turns Windows programs into Linux) seems to work for the most part but the only problem is it gets you pretty thirsty xD. I've noticed that the log-in menu has a glitch with Wine though; there's a corner that continues to blink; not a very big problem but enough to annoy me. The huge problem is the support, as you very well know; Support Team doesn't support Linux and Mac....bugs the heavens out of me when I need help and the only person I have to ask is Bob. Mr. Bob isn't part of Anet so he helps in his freetime which sometimes isn't convenient for people "like myself". I saw this one website that mentions that the support team would start implementing Linux and Mac but that was over a year ago when it was written, I don't really know if the website was right because I could not validate it. I play GW alot and now since I have Linux I would like to continue playing alot....look at my character "Capt Ruijiyo" (named after the NPC at Canthan New Year). I hope the team approves it xD, btw Linux and all it's comainions are released under GFDL so it's perfectly legal.-- Ψ <font color="#660000">ձ  ㄅ [[Image:User Wings of Blood sig icon.png|19px]] 19:43, 19 October 2008 (UTC)
 * When you speak of costs, costs apply not just to players like you and me, but to developers like ArenaNet. :) As far as I know -- and I've asked on behalf of Community (in the past) and Support (in the present) a few times -- we have no plans to offer a Mac or Linux exe in part because the costs exceed the overall benefit. Just as we don't try to customize our website for every single browser but instead focus on supporting those selected by the vast majority of user, we have no plans to turn our PC game into a Linux or Mac game. I am sorry for the disappointment that this may cause. -- Gaile [[Image:User gaile_2.png| ]] 20:00, 19 October 2008 (UTC)
 * That is pretty disappointing but makes a huge amount of sense. -- Ψ <font color="#660000">ձ  ㄅ [[Image:User Wings of Blood sig icon.png|19px]] 20:03, 19 October 2008 (UTC)
 * Then can I suggest a page on guildwars.com stating this with external links to the programs that do enable GW to be ran on another OS? -- Ψ <font color="#660000">ձ  ㄅ [[Image:User Wings of Blood sig icon.png|19px]] 20:22, 19 October 2008 (UTC)


 * You mean this?. <font color="orange" size="2px">Dominator <font color="red" size="1px">Matrix  20:24, 19 October 2008 (UTC)
 * Yeh but on GW.com, stating that they do allow this but without support. -- Ψ <font color="#660000">ձ  ㄅ [[Image:User Wings of Blood sig icon.png|19px]] 20:26, 19 October 2008 (UTC)

Theirs almost no need. Only about 0.002% use linux to begin with, and less with GW. Plus people maybe get confused over what A.Net supports or doesn't support. <font color="orange" size="2px">Dominator <font color="red" size="1px">Matrix  20:28, 19 October 2008 (UTC)
 * true. -- Ψ <font color="#660000">ձ  ㄅ [[Image:User Wings of Blood sig icon.png|19px]] 20:29, 19 October 2008 (UTC)
 * here Gaile, I thought this might intrest you. this. Audio Quality is actually better then Windows (then again you have to pay for Cross-over), has trouble with running other programs such as music you get a very-very-very small lag. -- W <font color="#660000">o  B [[Image:User Wings of Blood sig icon.png|19px]] 01:28, 20 October 2008 (UTC)

Halls bug Second time this has happened.
this is the second time we have been ganked. in halls by the ghostly when he was body blocked. he sunk into the stars and magicly caped. here is a video of the first time http://www.wikiupload.com/download_page.php?id=62813 and here is when he cap when it append a second time. 75.165.99.234 09:04, 20 October 2008 (UTC)
 * Hi. Neither of those links work for me, I'm sorry to say. Have you submitted this as a support ticket? It appears from the second link that perhaps you have. If so, may I have the Reference (ticket) Number? That'll help me get this over to the QA Team for a review. Sorry to see hear about what happened, and I'm sure we will take a look at that situation. -- Gaile [[Image:User gaile_2.png| ]] 18:24, 20 October 2008 (UTC)
 * here is the second links screen shot. http://img125.imageshack.us/my.php?image=gw056pf8.jpg. and yes i have sent in a support ticket. dont know why the video link isnt working. 75.165.99.234 20:45, 20 October 2008 (UTC)
 * Thank you. Do you have the Reference Number for that ticket, please? -- Gaile [[Image:User gaile_2.png| ]] 21:06, 20 October 2008 (UTC)
 * Question Reference #080929-00039775.165.99.234 21:44, 20 October 2008 (UTC)
 * I was super busy with meetings and such, today, but I will see if I can get a bit o' info on that one. -- Gaile [[Image:User gaile_2.png| ]] 06:38, 22 October 2008 (UTC)
 * Happened again but this time on courtyard had the ghostly body blocked yet again. and he jumped into the air and then magically caped from the stars, it was rather quick this time so no screen shot.75.172.44.183 07:01, 4 November 2008 (UTC)
 * any updates on this gaile?75.165.108.155 07:23, 19 December 2008 (UTC)

Question
Is it currently possible for a player to contact support and have them "blank" the account of all account-wide titles?  Drago  07:05, 20 October 2008 (UTC)
 * Probably not, IIRC the last time a similar question was asked, the answer was that ArenaNet couldn't strip fame or titles and couldn't add fame. -- Gordon Ecker 08:51, 20 October 2008 (UTC)
 * I can't imagine why we would want to do that. Can you explain? -- Gaile [[Image:User gaile_2.png| ]] 18:24, 20 October 2008 (UTC)
 * I wound imagine it's for someone who has done just enough pvp to get a point or two in a title, but has no desire to actually go for the whole thing, and is tired of looking at a half finished title. Sounds like a good idea to me.--Pyron Sy 20:46, 20 October 2008 (UTC)
 * Well, off the top of my head, I'd say that we would all agree that it's important to prioritize things (indeed nearly all things) above tidying someone's hero page. :) For instance, since reports and issue tickets are in a queue and are viewed in the order received, Support would want to help those with an account dispute or a scam report before they address someone who wants this sort of service. Yet having such requests in the queue is going to slow down response time simply by the need to read them, even if they are set aside for later.
 * If we had an "abandon title" option, players could make the choice for themselves. However, as in the case of the abandon quest/mission option, I can almost guarantee that the function would cause people to write Support to ask the team to reinstate the title they accidentally dropped. And lastly, the decision to drop an account-wide title may be too drastic, as the player may decide to go for it later. So while I appreciate the instincts, I do have a few questions about the request. -- Gaile [[Image:User gaile_2.png| ]] 21:53, 20 October 2008 (UTC)
 * To be honest I don't think the idea would be feasible, before even getting to the question of whether or not Support has time to deal with it on a case by case basis. My assumption is that the titles are merely reflections of accumulated points and to set them to 0 would mean erasing all those points that cause titles to show up (and we already know death count can't be reset to 0).
 * On the other hand I expect making titles disappear could be treated from a UI angle... Supposing we had another page we could open with a list of check boxes labelled "Display title X," "Display title Y," etc. That would give the player the capability to turn off unwanted eyesores. The downside there is I can see another low priority time sink, this time for a UI programmer... -- WarBlade 23:23, 20 October 2008 (UTC)

(resetting indent) The only reason I asked was that I had actually purchased an account for the sole purpose of being "clean" of account wide titles. It wasn't until I mistakenly acquired 1 champion point that I've come to want to have it removed.  Drago  06:26, 21 October 2008 (UTC)
 * I understand. If I have a chance to talk with a programmer I will ask about the feasibility of offering this option. -- Gaile [[Image:User gaile_2.png| ]] 19:59, 21 October 2008 (UTC)
 * Anything new, Gaile? [[Image:UserDrago-sig.gif]]  Drago  02:04, 6 November 2008 (UTC)

If it were a bigger deal that many other players wanted, then why not just have a button next to every title that says "Do not show this title on my Hero page"? Something that could be undone, for instance, by going into the options to show the title again if one chose to do so.

Character name Violation
Hello, long-time Guild Wars player here, and I have a rather severe problem and I can't contact support because I lost my PlayNC account info for reasons I'll leave undisclosed (here, at least). Long story short, I log in after a long hiatus to check and see if my characters had any presents and to join any arguments that might occur while I meander about (a small past-time of mine, I stay rather civil, mind you). However, when I logged in to my character, Rumpel Pimpskin, I find that someone reported him as having an "offensive" name. I won't go into how idiotic this sounds, but ANet is busting my balls saying I need to rename my character. I won't unless they just wanna be assholes about it. I've had this character for almost 2 years and never has anyone complained about his name (quite the opposite, actually). I was wondering if maybe you could help resolve this, as this is very irritating. RavynousHunter 20:23, 23 October 2008 (UTC)
 * My...I've seen far worse than that walking around Tyria haha...if you hadn't been on how did someone report you?- Warior Kronos [[Image:User_Warior_Kronos_Sig.jpg|18px|]] 02:45, 24 October 2008 (UTC)
 * That's a very good question. Maybe they used the support page and bawwed because they thought up the name and got angwy when they found out someone else had it.  Its still dumb as hell, and it needs to be fixed.  RavynousHunter 01:50, 25 October 2008 (UTC)


 * I'm sorry that you're upset about the name block. I seem to have to explain this on a regular basis, but I'll try again. Long Answer: We have hundreds of thousands of people playing in any given hour of any given day. There are well over 5 million Guild Wars accounts. People join the game from both genders, a wide variety of languages, and a large number of ethnic, cultural, and religious backgrounds. The word "pimp" is obviously inoffensive to you; but then, judging from the language you used here, your standards of offensiveness and mine have a bit of a gap, and I'm not at all straight-laced. Read up. Think about it. :)


 * Names cannot be filtered; they're seen by all. So the standards for name blocks are higher than word blocks. Use the word "pimp" (in a context that itself isn't over the top) and I highly doubt you would be blocked. Use the name pimp, and yes, you're going to get blocked. I don't necessarily personally agree with some of the blocks that are placed, but as someone who wants to be "a good citizen of the game" and who wants to show respect to people who are more conservative about word use than I, I will support such blocks for the good of the game community as a whole.


 * Make good choices: Not only should you not use names that are obviously offensive, you shouldn't tread so close to the line with a name that -- while you find it amusing or clever -- someone else can find unpalatable. And please don't use as a defense "nobody noticed for two years." That's as pointless as saying, "But officer, I speed down this road every day, it must be ok!"
 * Longevity is not a guarantee of acceptability.
 * Not getting caught doesn't mean what you're doing is acceptable.
 * The time-out is short and there's no lasting penalty; rename the character and resume playing after the block expires.


 * Short answer: "pimp" is disallowed; that's not going to change. -- Gaile [[Image:User gaile_2.png| ]] 00:50, 26 October 2008 (UTC)
 * Then why didn't they (ANet) complain far earlier? They had 2 years to notice, and yet they didn't.  I can understand that they have a lot to check, but still, that's a good deal of lag time, considering one of my friends came in with an unacceptable name and was blocked after 2 hours.  This just seems more like a player complaint than ANet finally noticing that I had a name with the word "pimp" in it.  RavynousHunter 22:12, 26 October 2008 (UTC)
 * You ask why it took so long for someone with an offensive name to be caught? Because we have hundreds of thousands of people playing at any given hour. Maybe no one reported the name; certainly we didn't see it. By the same token, as I said earlier, someone might drive over the speed limit several times before he/she gets a ticket, might shoplift a time or two and get by with it, or jaywalk and not get nabbed, or cheat on a test and not get busted. There's no certainty you'll get caught with any of those actions, but the preponderant chance is that bad behavior will catch up with you -- or the authorities will catch up with one's bad behavior. :)


 * There is no shelf life for offensiveness. The right to take action doesn't expire if someone manages to avoid getting caught for a certain number of hours, days, or years. A player with an unacceptable name may be caught within a few hours, within a few years, or, quite frankly, may never be caught at all. But we'll do our level best to keep the game world pleasant, and we'll action those we see or those whom player help us become aware of. I guess I wonder why anyone defend someone who offends other people. *shrug* -- Gaile [[Image:User gaile_2.png| ]] 07:29, 16 November 2008 (UTC)


 * All I can say is; Hey at least you can rename your character and still play it. Not like it's the end of the gaming world just to rename a character. You know? -- W <font color="#660000">o  B [[Image:User Wings of Blood sig icon.png|19px]] 17:59, 16 November 2008 (UTC)

I have a character that has quite an inappropriate name (at least if you're Swedish) So, if I get reported do you get a chance to rename the Character or do you get banned? Thanks, ^ Teo ^ 13:49, 19 November 2008 (UTC)


 * On a similar related incident I'd like to know why I can't name a female elementalist Felicity Frostbite? No way at all is there anything offensive about that name! Felicity is a REAl female name, and Frostbite is a condition caused by cold! What gives? 86.1.180.218 00:38, 12 December 2008 (UTC)


 * my account was also suspended today for a innappropiate name and i believe it was due to a player spamming me in gates of Kryta and me and my wife were doing 600/smite runs out of gates of kryta and i think he reported cause he got mad.i asked the player to stop spamming me invites to go with us and i even said please and me and my wife proceeded to do our 600 run and after about 10 mins into the run i got suspended for 71hours due to a innappropiate name which was not true,my chars name was A Monk that Smokes...please tell me whats wrong with my name i have been a more than perfect GW player for over 2 years i also played the Beta when GW was first introduced.never have had issues before and would like to know how to fix this there is nothing innapropiate about the name.i rarely cuss in game due to kids playing online and its all about respect anyways,im also a member and admin over 5 servers of another online game that is a FPS game and we have children in game also and i know how to act and not have vulgar names.i think this should be resolve asap because this was an act of anger from that player.Red Neck Smoker 02:30, 30 December 2008 (UTC)Red Neck Smoker

Account Support Issues!
hello Gaile! Can you help me ?I am sorry to disturb you!Today, my friend to buy fow armor. Need ectos. I just lent he 115 ectos,1 hour later,my account has been block!Reference(081024-000302),is not a cash transaction,I believe there might be a huge misunderstanding in the process. My account has been my personal entertainment for months and I never intend to sell ingame items for real cash.happy halloween 2008, join the mad king's revel..i need to get my account as soon as possble.--Black cat 08:18, 24 October 2008 (UTC)


 * Support does not block just for gold transfers that appear to be linked to RMT activity. They also block for the transfer of other goods when the transfer appears RMT-related. You're free to appeal, but since you have been reinstated after having been banned for RMT activity multiple times, and since you appear continue to play from an RMT location, I don't know that the appeal will be successful. With all due respect, I cannot get involved in this issue. -- Gaile [[Image:User gaile_2.png| ]] 00:56, 26 October 2008 (UTC)


 * Dear Gaile!Sorry to bother you, but I can't seem to be able to get much help from the GM, they closed my question again. I'm very upset, the time I've spent with Guild Wars was really awesome, it filled my life. I LOVE Guild Wars, LOVE spending time with my friends on there everyday, Guild Wars has already became a part of my life.Dear Gaile, on the 24th of October, I lent my friend some ectos, 1 hour later my account was locked due to RMT. maybe, just maybe if am really RMTing, then why would I spend so much time to get my character Obsidian armor and many other expensive items? and why would i waste time maxing my titles and getting minipets? this account is very important to me, and I'll NEVER disobey ANYTHING in the EULA. Please believe me, Guild Wars is the only game I've ever loved.Dearest Gaile, I hereby plead you for your help. I know this is troublesome, but the cases I send to the GMs get closed everytime, I feel very helpless :(--Black cat 08:38, 26 October 2008 (UTC)


 * I understand what you are saying Black Cat. I will ask the team about this, but please understand that ultimately this sort of assessment is more their area of expertise than my own. In the end, while we often review things collaboratively, I generally will defer to the Support Team's decision based on the many factors involved in a block or a ban. I will let you know if I learn more about this; otherwise, I ask that you review any communications that you receive from the team. Best of luck! -- Gaile [[Image:User gaile_2.png| ]] 20:38, 30 October 2008 (UTC)


 * Dear Gaile!thx for take ur and ur great team's to work on my case. i know the ecto trading is a very sensitive thing. But i can trust u guys can do a great job on it.im looking forward ur good news.thx again.--Black cat 02:43, 31 October 2008 (UTC)


 * Dear Gaile!I haven't received my message to the team--Black cat 12:10, 10 November 2008 (UTC)
 * As the Support Team has relayed to you, the account has been terminated due to involvement in RMT (real-money trading) activities. RMT companies do not deal only in in-game gold. We know that, and we track the exchange of other things to address the RMT issue. I asked Support to take a second look -- as I have done a few times in the past. The team was more than willing to do so, and they provided me with records that prove that the account (presumably you) was involved in item or gold sales. The characters on the account do indeed show they've been played a lot; they are not typical of characters on an RMT account. But high-level armor or titles doesn't mean that someone isn't involved with gold and item sales. There may have been a loan of ectos; I don't know about that. What is critical, though, is that there definitely was a delivery of goods through an RMT made by someone on this account.
 * I'm very sorry, but there is no further room for appeal, and as much as the team and I have tried to help in the past, this account was involved in RMT and as such, it must remain banned. -- Gaile [[Image:User gaile_2.png| ]] 20:45, 12 November 2008 (UTC)

Halloween Lag Spikes
Hey Gaile, I have been getting large lag spikes while playing this morning (I'm in Australia) and they seem to be persisting. I was enjoying the Costume Brawl but now I can't seem to be able to play much with the lag interrupting everything and now I'm stuck on loading screens. My internet doesn't seem to be having trouble doing other things - just with Guild Wars. I remember with previous festivals (Dragon Festival 07) lag had been a problem in some places. I'm worried I will miss out on the weekend fun and possibly the finale if it persists. Is there a known problem? 122.111.99.141 03:18, 25 October 2008 (UTC)


 * I'm in New Zealand, having issues playing also, but this is nothing new. However I'm monitoring my connection (and have been for the last week or so) and I have been noticing that my connection is going through 4 asianetcom.net servers and 2 of them seem have spiked every now and then; sometimes will cause a bit of lag, other times it will cause me to disconnect. This has happened a few times today for me.   Infact, most servers to the plaync.com servers and them included have had a few high spikes (increases in ms).  Just a bad day on the net today, though I'm still noticing a trend with plaync.com servers throwing a bit of a data spaz. 000.00.00.00 10:33, 25 October 2008 (UTC)

Alert: Don't Use 8 Accounts on One PC (Guru-topic)
Alert! On guru is a thread from someone stating he uses 8 accounts simultaniously with one pc. HE states you can whisper hi on all the accounts. One account is a hacked account from one of my guildies. Due to the fact the threadposter mention to download software i urgely advise not to download this. He uses the hacked account to get respons.

I ask Arenanet and guru work together to have investigate this person. And try to find a way to nail him.

You are alerted....

The thread: http://www.guildwarsguru.com/forum/showthread.php?p=4318152

added: He has edited the names out of the message...i have a screen...if contacted i can give it to someone from anet.

Didis 18:46, 25 October 2008 (UTC)
 * A moderator has removed all post you made Didis that you know it, and btw the guy with his account hacked is my neighbour:/
 * Please have your neighbor submit a support ticket right away. Support would love to get his account back for him! Didis, please watch for my email. -- Gaile [[Image:User gaile_2.png| ]] 00:26, 26 October 2008 (UTC)
 * Guys, I'm quite concerned about the program mentioned in that thread. I would strongly recommend not downloading or using it. I have alerted several team members about this matter. -- Gaile [[Image:User gaile_2.png| ]] 00:35, 26 October 2008 (UTC)

In his post he says that he has 8accounts but he mentions only 7 which you can wisper ingame for help he says: 'Pm me in game, Southern Eye -or- Vivec neraverine -or- X Zero Epic X -or- Squib The Ele -or- Rome Does celebrate -or- Cirzoke The Bashed -or- Anton Domratchev.... For more help :P' And if i look to his account on guru he uses the first one in his account name Southern Eye his account is made in okt 2008 so i guess he has another one with his real accountname which is his 8th account. (his main account i guess, i dont no if you guys can trace this account with his ip.) (btw I dont sign this post because I want to stay anonymous for my neighbours and my sake) And last but not least i tried to contact my neighbour but yesterdat he was working and today he isnt at home:/, I will try again later this day to contact him again. Is there a option to pm you the name at wiki in a prive mail or something instead of a talkpage?
 * I have spoken him and he has sended a Ask a Question ticket on the support site.
 * Ok i have done the stupish thing i could do... I wispered him ingame with a character i made with the name: "Neighbour is hacked"(I made that pvp character yesterday because i was pist.) So know he know who wrote this and which account it is. so now I will sign this post because i cant hide it anymore the only thing i hope is he only reads guru and not this talkpage. I will post screenies from chat here: http://img386.imageshack.us/my.php?image=gw672dr8.jpg  Death Sligher [[Image:User_Death_Sligher_Dragon_Eye.png|talk: Death Sligher]] 15:57, 26 October 2008 (UTC)
 * Just wanted to say thanks to support for helping my neighbour so quickly :) you guys did a great job.. hope you'll tell them gaile Dutch Sunshine 20:17, 29 October 2008 (UTC)
 * So glad it all worked out, and yes, I've been tracking that one and am happy for a great resolution! I will be sure to tell the team how much you all appreciated their work -- it's a pleasure to relay those comments. :) -- Gaile [[Image:User gaile_2.png| ]] 04:32, 30 October 2008 (UTC)
 * Is the community support team taking any action agains this person involved? And have you guys already found his main account which isnt mentioned at guru? And the same what my brother says tnx for looking after this mather so quick.  Death Sligher [[Image:User_Death_Sligher_Dragon_Eye.png|talk: Death Sligher]] 15:24, 30 October 2008 (UTC)
 * Anyone involved in account theft has his/her account terminated, once the facts are known and the theft is confirmed. And yes, the team is generally able to establish the primary account, and not simply take action on the stolen account. Of course, when account theft is reported, we appreciate getting as much information as possible, including any additional account or character names that a player may know to be related to the account thief's or scammer's main or alternate accounts. -- Gaile [[Image:User gaile_2.png| ]] 19:20, 7 November 2008 (UTC)

Server doing... ehhh WTF
[comes in with my most whiny voice] Gaile, the game's doing something really really dumb. I can't access character that were last logged out in my Guild Hall. Thats like half of them and my more played characters. I am also unable to travel from the "america districts" (the ones with 216 in the address) to "europe districts" (with 206 in the address) with any other character, I just get a code 007 message. This is just stupid.

[throws his toys from his cot] Is anyone else having difficulties or I am, for some reason, repelant to the Europe districts or something? I can move to every other main type of district: America, International, Asia but not Europe. This kinda blows, I'm literally unable to play with over half of my characters.

My reference number is 081010-000163. 000.00.00.00 19:19, 25 October 2008 (UTC)


 * Since you submitted the ticket very shortly before you wrote this post, I'll ask that you give the support team some time to resolve this issue. Keep in mind this is the weekend, and while we do have coverage, we may not have as many folks on board on the weekend. I feel quite sure that you will receive a response on Monday, if you have not received one before that day. -- Gaile [[Image:User gaile_2.png| ]] 00:59, 26 October 2008 (UTC)


 * I'm guessing it's a difficulty with the hugely huge server resources drain caused by the event. -- Armond Warblade[[Image:User Armond sig image.png]] 01:36, 26 October 2008 (UTC)


 * Actually, the support ticket is an on-going one from the 10/10 :P Its big, I feel sorry for the people reading it, sometimes I ask a lot of questions ^_^
 * I was about to walk away from my keyboard and curse the game when I got a 004 error (which I kinda went "aha!" so it might be your problem, not mine... so to speak) and then after that I could access my Guild Hall, though this accessibility has recently stopped again. Its just weird.  Oh well, I got my survivor and main characters out before the landlord shut the doors again ^_^
 * This has actually happened to me before, but was specific, only stopping me from letting my main character go to the Hall, usually corrected itself quickly. Was weird, every other character could move around fine but him, now its everyone :(.  Though, I am bugging support with many posts with little bits of new information every time, it is informative and things are getting better with the larger picture of my recent ticket ^_^.  000.00.00.00 02:19, 26 October 2008 (UTC)


 * Who's your ISP down there? I'm on Paradise connecting by ADSL on the TelstraClear network and having no connection problems up this end of NZ. :-/ -- WarBlade 03:03, 26 October 2008 (UTC)

Server Outage Earlier Tonight
I almost entitled this entry "This one was us" because we've had reports of lag and disconnects and the truth is they're usually outside our network. Tonight, though, around 9:00 PM Pacific time, we had a hardware failure that cause a brief (<10 minute) outage; this probably booted about 1,000 players out of the game.

The team removed the faulty hardware from the rotation and all is back in proper working order now. -- Gaile 07:29, 26 October 2008 (UTC)


 * kk, I was wondering about that =D. -- W <font color="#660000">o  B [[Image:User Wings of Blood sig icon.png|19px]] 15:32, 26 October 2008 (UTC)

Server Maintenance Has Begun
The server maintenance foretold on the Network News Page has officially begun. (I know, I was in the game and got booted. ;p ) Guild Wars should be back up within three hours, so at approximately 3:00 AM Pacific, 6:00 EDT, or 10:00 GMT. -- Gaile 07:15, 28 October 2008 (UTC)


 * Oddly enough, even though I knew tonight was the maintenance, I was so busy getting my ranger to Umbral Grotto that I didn't check the time before I left Olafstead. Doh! I will have to continue my trek to the Grotto tomorrow. (For now, I think I'm going to catch up on Heroes.):D [[Image:User mllepandora Sig Image.png| Hope springs eternal |19px]]MllePandora 07:47, 28 October 2008 (UTC)

hi,very lag
北京时间2008年10月28日 服务器维护后,大陆ip登陆206区域,异常lag...Beijing on October 28, 2008 server maintenance, ip landing 206 mainland regions, abnormal lag--Weillz 12:20, 28 October 2008 (UTC)

Your Wisdom is Needed
We seem to have a small issue. Your thoughts? &mdash; Wolf   00:36, 6 November 2008 (UTC)
 * napalm is just a troll, if u got the chatlog in the place of his "what did i do wrong" it'd be different. --<font color="Black">Cancer Angel [[Image:User Cursed Angel Signature.jpg|19px|y so srs?]] 04:34, 6 November 2008 (UTC)
 * I do not have the details of the referenced bit of chat, but I do know that I witnessed -- and heard about -- many instances of people going well and truly over the line in promoting their candidate of choice... or running down their candidate's opponent. Advocacy is ok, in limited measure. A few lines about politics wouldn't be objected to by most players, I'm sure, although this past week or so I've sure seen a lot of people saying "I play the game to get away, please don't bring RL politics here!" (I think many agree with that plea.)
 * Anyway, we've noticed more spamming lately because of politics, and we've seen and heard about a fair number of aggressive and unpleasant comments, including those containing racism, jingoism, whole-nation put downs, hate-speech, and more. When observed or reported, these things are acted upon, for the betterment of the game. -- Gaile [[Image:User gaile_2.png| ]] 04:50, 6 November 2008 (UTC)
 * I've noticed (and probably the rest of the game has too, long ago...) that the Random Arenas outpost seems to be a hotbed for this kind of thing. I'm not entirely sure why. -- <font face="Verdana" color="#FFA000">Sirius (talk) 11:13, 6 November 2008 (UTC)
 * Regina and I both decided it was hard to pass judgement without some context, so context was asked for, ut non has been supplied yet. &mdash; Wolf  [[Image:User Great Darkwolf User Image paw.png|19px| ]] 15:21, 6 November 2008 (UTC)
 * The best way for any of these sorts of issues to be resolved is to refer the person directly to Support. There isn't much that can be gained by discussing (pleading/arguing/etc) such matters on a wiki page or on a forum, for Support is able and committed to getting players the appropriate information, and as promptly as possible.
 * In instances where someone may have an issue with a support response, or in cases where someone has a process question, we do have the handy, aptly-named Support Issues page too. :) -- Gaile [[Image:User gaile_2.png| ]] 04:40, 7 November 2008 (UTC)
 * Whoa off topic but "Regina and I both decided...", Dude, sometimes you sound like you're her boyfriend or lover or something. Next thing we'll hear is "we decided" lol  Just giving you some stick, Wolfie ol' boy.
 * Gotta say, when the American election was on it was crazy in Guild Wars, lot of comments flying left, right and centre. Lots of comments I'd consider a bit racist, lots of belittling comments etc and so forth.  Toned down now with the election over but it was a party there on some many levels.  Thankful these things only happen once in a while and I hope Support was overrun with a lot  of emails and /reports coming in.
 * Though, I probably am in there somewhere. Not an American and expressed my view on Obama being better choice and got called many colourful names, even a terrorist lover, which was replied with a "but I'm not American" reply, which was over the top really and probably a bit 'racist' or something, but a lot of non-Americans point of view is that Americans (not all obviously, but maybe "America" since the government really doesn't represental all) are seen as the biggest terrorists in the world, but hey, we all see different.  Some people get, quite frankly, pissed off with me, others asked for reasoning and had a nice discussion.
 * [Wonders if he get reported for saying something bad] lol --000.00.00.00 19:32, 7 November 2008 (UTC)
 * @Zero: I was discussing the wiki technical problems with Regina over X-Fire, and she asked me if I knew what the user in question was refering to.
 * @Gaile: Thanks again for your assistance. There has been no replays to inquires about context and such, so I'd assume the issue was handled already, the user in question was just trolling, or something else that I'm not thinking of atm. Thanks again. &mdash; Wolf  [[Image:User Great Darkwolf User Image paw.png|19px| ]] 22:25, 7 November 2008 (UTC)
 * Gaile, any way to discuss things more in-depth and get some opinions on this 'racial slur' business? I don't feel what they [ANet's GMs] define as a 'racial slur' is clear enough. Napalm Flame 15:09, 10 November 2008 (UTC)
 * I started to respond to this question and the reply just grew and grew. I think this could this be a very good topic for the Support Issues FAQs. What do you guys think? -- Gaile [[Image:User gaile_2.png| ]] 03:52, 11 November 2008 (UTC)
 * Your judgement would be better than mine. &mdash; Wolf  [[Image:User Great Darkwolf User Image paw.png|19px| ]] 03:54, 11 November 2008 (UTC)
 * Its ok for now, I'll pursue an investigation into what their definitions are later, I've got less than 12 hours to go anyway. Napalm Flame 20:03, 11 November 2008 (UTC)
 * @Gaile. I think "Racial Slurs" would be a valid sub heading for a broader category about causing offence in the in-game chat, the penalties that offenses might incur and the reasoning behind enforcing those rules. -- WarBlade 22:58, 11 November 2008 (UTC)
 * Yes, I agree with this, because there are blatant offences such as 'chinkie' and more subtle hints which may or may not be consider offences, and there are things which are not intended to be a slur or racist, and yet are misinterpreted, such as 'a black man in the white house? About time.' Napalm Flame 16:49, 12 November 2008 (UTC)

Accessing my access keys
I was just wondering... If i wanted to be able to get at my access keys (say i lost them or they got destroyed etc.) is there any way that i can get them? I know that usually the answer is no, but is there any circumstance that would allow them to be given to me? --Mashav 01:46, 7 November 2008 (UTC)
 * Hi Mashav. I don't think we can release this information under any circumstances because the access key information is part of account ownership verification. Now, it's not the only way we verify, but there have been cases where the keys are privotal in account disputes. Therefore, I believe once the keys are added, they are not disclosed, just as you noted they are not displayed. I will be double check on this and if there is additional info, I'll post it here. -- Gaile [[Image:User gaile_2.png| ]] 04:36, 7 November 2008 (UTC)
 * I got the same problem (my wallet has been stolen) and thus I cannot change my password or whatever for I did not enter my keys on the NCSoft page before I lost them. <font color="#C10000">Ɲ <font color="#000000">oɕʈɋɽɕɧ  10:42, 7 November 2008 (UTC)
 * I also lost my keys. While transfering from Malta to Wales, one of my luggages broke and when i took the clothes out, I threw it away, forgeting that I used the keys the day before to send a scan to ncsoft to retrieve my ncsoft account details, and was to lazy to put them back in the game boxes. --<font color="#CC0000">M <font color="#330000">age [[image:user MageMontu sig.png| ]]<font color="#CC0000">M <font color="#330000">ontu 17:33, 7 November 2008 (UTC)
 * My only problem with my code keys is, I have to dang many and I have no clue which one goes to which account and a few are lost, I think. I have 4 accounts but for some reason I have enough keys for 3 of them. And I'm not real sure if the ones I have are a couple to one account, some for another, and a few for that one, and a couple for this one. AHHHH! Attack of the code keys! I guess if I ever do come across a problem with any of my accounts I'll sort them out then. That is if support doesn't freak out at how many codes I have and no clue which one goes to which account. LOL--BabyJ 19:42, 7 November 2008 (UTC)
 * The nice thing is, we have the means to sort thing out for you. I tell folks "Keep all your keys, no matter what." So say you have trouble with one of your accounts. Send all the keys and just tell the Support folks: "Here are the keys I have, I'm not sure which apply to this particular account." We can pull all sorts of data -- believe me, by the time I get around to calling a player, I have so much data in front of me I have pages to scroll through in trying to resolve one of those escalated issues. But when we pull that data, it's really possible for us to say, "Ok, these keys go with this account, this other key goes there." And if it turns out that you're missing keys from the account in question, we'll let you know that so you can keep searching.
 * The value of having keys is that we know there are cases where people share accounts, and instead of just saying "Nope, can't tell who owns this, we're going to have to close it," we try very hard to determine actual ownership so that someone retains the account. Keys are not the be-all and end-all, but they sure do help! -- Gaile [[Image:User gaile_2.png| ]] 20:54, 8 November 2008 (UTC)
 * Aye, the keys are rly useful, thehelped me retrieve my ncsoft master account. Luckily when I posted that, I remembered that i still had ticket saved in my other ncsoft account. So I found the scans that were sent that day ^^ --<font color="#CC0000">M <font color="#330000">age [[image:user MageMontu sig.png| ]]<font color="#CC0000">M <font color="#330000">ontu 23:29, 8 November 2008 (UTC)
 * I'm glad to hear it worked out for you. I just want to be sure that players know we'll always try our best to help, and will go the extra mile whenever possible! -- Gaile [[Image:User gaile_2.png| ]] 03:55, 11 November 2008 (UTC)

Ooops, held hostage in AB :)
Something didn't work at that moment but we had fun anyway's.... -- S ilverleaf   Don't assume, ask! 14:11, 8 November 2008 (UTC)
 * ROFL :D - <tt>Y0_ ich_halt </tt> [[Image:User Y0_ich_halt sig.png|18px]] 15:37, 8 November 2008 (UTC)
 * So explain to me why are your skills recharging? <font color="Orange">Fox007  [[Image:User Fox007 sig.png|User:Fox007]] 15:39, 8 November 2008 (UTC)
 * for me whenever I glitch my skills recharge even the ones I haven't used. Ouch I'm glad I wasn't in that match otherwise I would be depressed and avoid AB for a few O.O -- W <font color="#660000">o  B [[Image:User Wings of Blood sig icon.png|19px]] 16:59, 8 November 2008 (UTC)
 * We could play on and on and on...hence the 7 shrines and the 700+ points. We kept being ressed and could play like normal AB. The server never got the message we finished the match. -- S ilverleaf   [[Image:User Silverleaf sig.png]]Don't assume, ask! 23:14, 8 November 2008 (UTC)
 * Should have waited until it was OVER NINE THOUSAND! That's freakinf bizzare tho. Never heard of that happening before :P &mdash; Wolf  [[Image:User Great Darkwolf User Image paw.png|19px| ]] 23:20, 8 November 2008 (UTC)
 * 24 players trapped in AB (different comps, configurations, setups, isps etc). We kept killing eachother ;).-- S ilverleaf   [[Image:User Silverleaf sig.png]]Don't assume, ask! 23:23, 8 November 2008 (UTC)
 * A similar thing happened to me during Wintersday. :) Image:User Biscuits Wintersday.jpg Biscuits [[Image:User Biscuits sig.png]] 01:21, 9 November 2008 (UTC)
 * That map loved you so much it didn't want you guys to love. Awwww.  Can you feel it?  Can you feel that love?  What?  9000?!?!  O.O  Ohhh, it wasn't... damn ^_^ 000.00.00.00 02:17, 9 November 2008 (UTC)


 * Lol... As usual the Luxons Phail... I joke. not... =P Does sound fun... NEVAR ENDING AB. *Mad King Laugh* [[Image:User Smashman2004 Sig.png|19px]]Smashman2004 ∙ talk 02:19, 9 November 2008 (UTC)
 * Sorry I didn't respond sooner. I have sent this as a bug report - in fact I'm thinking it should have been posted on the Miscellaneous Bug Page. ;) Anyway, the QA team does have the report and a QA team member or I will let you know if we need any additional details. If the QA team is already aware of this and has info to share, I'll let you know that, too. -- Gaile [[Image:User gaile_2.png| ]] 20:49, 12 November 2008 (UTC)
 * Epic (yes we had it again)!!! This time with a bit more information and posted on the MbugPage. Thank you for your assistance Gaile.-- S ilverleaf   [[Image:User Silverleaf sig.png]]Don't assume, ask! 21:54, 12 November 2008 (UTC)

Scammer
Sorry to have to post this on your page Gaile, but since the server for the site to report on is so slow, it was either post it here or email in. I hope you understand.

Quote from what I tried to post through the site:

My Friend was scammed in game, he was reported in game, but I would like to make sure it is followed up. He is still learning the game. His Guild Wars in game name is: Jace Vess.

Jace bought a zkey with his faction and went to sell it in Great Temple of Balthazar. A guy pm'ed him and say "Okay a 5k deal"....Jace, getting use to the game still did not see the trade was changed and hit accept...and then noticed he was only traded 5 gold. The scammers in game name is: M A H

When he was confronted in all chat he admitted to scamming people and making 170k off of it.

http://i29.photobucket.com/albums/c279/Kotori_Muto/gw121.jpg ((Where he admits to scamming))

http://i29.photobucket.com/albums/c279/Kotori_Muto/gw124.jpg ((Where he tells people it was all sold...- He was saying in Trade chat that he was selling zkeys for 4k each, but scamming people...because later in trade chat he said that he scammed 41 zkeys. I dont have screenshots of this, very sorry))

http://i29.photobucket.com/albums/c279/Kotori_Muto/gw125.jpg ((In this one he says ty in all chat for a free 170k))

I hope you guys can do something about this. Its horrible that someone like this is scamming people in the game. I hope to see this resolved.

Once again, I'm sorry for this Gaile. I hope you can help with this, I think its very sad that people do that. - Tesla   16:57, 17 November 2008 (UTC)


 * Hi, Tesla. I am very sorry to hear that someone has had a bad experience with another player, and I am sure that the Support Team will help with this matter. Your friend should continue to try the PlayNC page to submit an official ticket, which is the best and fastest way to get help. I believe there were occasional issues with one of the providers into a data centers recently and that may have caused difficulty in submitting a ticket; but I saw an email today that indicates that the issue has been resolved.


 * We have a team of well over 50 people handling Guild Wars tickets of all kinds, and they need to do what they do. Each report needs to be submitted as a ticket so that it can be properly read, researched, routed, assigned, responded to, and archived. I do not get involved in individual research, investigation, and resolution unless the team feels it's appropriate to escalate the matter to me. Rather than being a place to accept individual issue reports, the Support Issues page allows GWW members to discuss broad issues such as policies and practices, and occasionally to pursue individual issues after they are in the system.


 * So please do ask your friend to continue to try to submit a ticket; I'm not aware of any issues that would prevent him being able to do so. Also, he should write himself because the team works best and fastest through contact with the individual(s) involved, rather than through a friend. If the system is confusing for him, he could call NCsoft and the team will start a ticket for him. Thank you so much for understanding (and, I hope, for understanding my reformatting your post here into the standard form for this page). -- Gaile [[Image:User gaile_2.png| ]] 20:46, 21 November 2008 (UTC)

hi ,gaile
081117-000283 plz help me! code045 thank you!--Weillz 11:42, 21 November 2008 (UTC)
 * Please continue to discuss this matter with the Support Team. Thank you. -- Gaile [[Image:User gaile_2.png| ]] 20:57, 21 November 2008 (UTC)
 * Stupid gm, stupid anet. My representations to the account of the banned. This matter needs to give you a precise answer, do not be solved so easily!You angered me, and I would test the patience, it is very unreasonable move! I would like to get a satisfactory answer!--Weillz 02:31, 1 December 2008 (UTC)
 * Weillz. You might not get a satisfactory answer if you keep calling people, "stupid," when you want answers from them. -- WarBlade 03:16, 1 December 2008 (UTC)
 * I am very sorry that you are unhappy, Weillz. The team members who researched this told me that they have absolutely established that RMT activity took place on that account. I truly cannot (and would not) argue with the facts that they have found. If you have new information, do send it to the team. I know this is frustrating to you, and I am sorry that I cannot help you more. -- Gaile [[Image:User gaile_2.png| ]] 07:32, 3 December 2008 (UTC)
 * Ah, I regret it? Why do I like the honesty of the players have suffered such treatment is not what has gone wrong with the system, you really sure 100% anet through no fault of it?--Weillz 03:19, 5 December 2008 (UTC)


 * They closed the page, I do not have access to help, can you help me?--Weillz 12:53, 30 December 2008 (UTC)

Customized weapons
Hi Gaile,

does selling customized weapons result ban? --The preceding unsigned comment was added by User:66.90.118.110 (talk).


 * Since customized weapons cannot be equipped by other players, their sale is pointless. So why would anyone be offering such items for sale... unless it was to scam an unsuspecting or uninformed buyer, such as a new player? I guess the best answer is that if someone is doing this with what appears to be an intention to scam, their account will be actioned, up to and including a ban. -- Gaile [[Image:User gaile_2.png| ]] 22:03, 21 November 2008 (UTC)

New Phishing Attempt
Support has been made aware of a new phishing attempt. Someone is sending out bogus emails demanding that players "verify their account" by providing all sorts of private information, including game password, home address, etc. The email threatens closure of the recipient's Guild Wars account if the player does not provide this information with 24 hours.

These are not legitimate emails. For one thing, we would never use a Hotmail address. And of course, most importantly, if we needed verification, we would request it via a much more secure manner. Please do not respond to these emails and pass along a word to your friends to avoid them, too. If you ever have concerns, drop a line to or post a question here before acting upon anything that looks even slightly suspicious. Thanks! -- Gaile 22:09, 25 November 2008 (UTC)

Account hack
Hi I run a guild which contains just family members, i know it sounds selfish but we have fun and enjoy our own company though maybe we might expand it to include "outsiders" one day :P

Now heres the interesting bit, My son has had one of his accounts hijacked, stolen or whicher ever way you may look at it and is now being used by someone else. He raised a ticket with arenanet concerning this stating he is the legitimate owner of this account and can produce the cd box set with all the 25 digit cards and purchase receipt.

Instead of suspending the account to find the legitimate owner and confirm who owns what, his only reply from arenanet was you must of give him it...end of ticket. I find it hard to believe that this is the only answer that can be given considering we as a family play this game for fun and have not intention of giving any of our accounts away.

So in light of this beware of any scams through emails or otherwise cos arenanet realy dont care about you accounts anyway, they aleady have the money for it. --Sir Spended 21:56, 27 November 2008 (UTC)


 * Try re-sending the ticket again, and if that fails try asking Regina for intervention. As long as you have the box, keys, and ideally proof of buying the game, you are considered the owner of the game, and ArenaNet should be able to give it back. The answer you received makes me think that you failed to explain the real problem somehow.
 * Either way, you are informed almost everywhere that you should NEVER share your account information, and that arenanet (besides support through the guidlwars.com site) will never ask for it. If your "son" somehow gave his information away (be it to a friend, a trial key buyer, gold seller, or downloaded something that had a keylogger on it), it's not really Anet's fault.--Fighterdoken 22:05, 27 November 2008 (UTC)


 * Yep everything was explained and kept it as simple as can be to avoid confusion. He has not given his details away it was a just a case of he went to login and his account was disabled for him so he logged in with his other account and the person with his stolen account was online.


 * He attempted to contact the person but everytime he sent a message when he/she was on that person logged off, even when i attempted to contact him/her the same thing happened so if this person had this account legit then why not reply anyway.


 * And yes i know it is not anet's fault and i never said it was but considering the circumstances the reply from them is utterly deplorable seeing as my son has all the proof that the account is his and the other person has nothing. Then i feel like a lot of people who have been wronged and had their accounts hijacked obliged to raise this issue so others are aware of the shortfall of online game support.


 * Its all very well bleating the keep it safe and dont tell anyone which is the obvious but if the internet was so safe to use 100% then no spyware or antivirus software would be required to protect you from such things that can steal your id's. By the way just to show maturity i am 51 my son is 28 so its not like we are immature kids doing silly internet stuff. --The preceding unsigned comment was added by User:Sir Spended (talk).


 * Age has never been an impediment for people doing silly stuff, specially over internet; accounts don't get stolen magically, there is always something "silly" happening in the background, and people usually has problem recognizing what was that "thing" that they should not have done.


 * As i said above, just try again with support, trying to redact the best you can (eating apostrophes and writing long un-spaced paragraphs makes people not want to read, really). If that fails again, try to ask Regina.--Fighterdoken 22:47, 27 November 2008 (UTC)
 * Asking Gaile is a better idea, as she is more active on the wiki and the support-person in charge. &mdash; Why [[Image:User Why Are We Fighting BlackRose.PNG|User talk:Why Are We Fighting]] 23:02, 27 November 2008 (UTC)
 * He has Re-submitted the ticket and i hope someone from anet will actualy look at this a bit more seriously. Using a computer does not make one computer literate one can only do their best however the same also goes for the english language. --Sir Spended 23:25, 27 November 2008 (UTC)


 * First, you've come to the right person but not to the right page. Therefore I have moved this thread to this Support Issues page and reformatted it to ease readibility. Thanks for your understanding with the change. I ask for:


 * A ticket number (incident/report number from the ticket)


 * Details from the person directly involved (particularly if he's nearly 30 ;) ) including times, dates, characters involved, etc.


 * Exact quotes from the Support response.


 * What you're suggesting is that the team is disinterested in resolving this issue. I know that is not the case; we all are very interested in helping resolve issues of this sort. Resolving account thefts is one of our highest priorities because we all care deeply for our players and want to do what's right for them when wrong has been done to them. I don't think I've every seen Support say, "you must have given this account away." I have occasionally seen them say, "We have records that show that you gave this account to someone else (by providing your user name and password)."


 * I see issues like that every day, where the logs reveal someone giving his user name, password, and in some cases his home address and phone number (!) to an account thief. People can be tempted by fake offers for platinum, items, power leveling, extra gold drops, or a special mini. (I've seen all those phony "offers." : No one legitimately can offer those things -- no third-party program delivers them -- but we hear of people being tempted by them every day. The thief comes up with a cockamamie story about how he'll place those benefits directly on the account, gets the credentials, and bye-bye account. I dealt with a ticket yesterday where a 12-year-old boy was offered those things and, yes, turned over his account to a thief. :(  It breaks my heart to see that!


 * If your son still have questions, I encourage him to refresh his ticket (not by making a new one but by responding to the existing one) to get details. If you submitted a ticket on his behalf, he, as the account holder, should be the one to contact Support, because due to our care with account security and with player privacy, we want to deal with the account holder (except in cases of a minor).


 * If your son wishes to provide me with the 12-digit Incident / Report / Ticket number (usually near the top of the response) I will look into the matter as well. I do need some clarification from him (chat records, actual context of Support's response, etc.). I can probably gain that directly from the Support ticket. I believe that Support can provide all the assistance needed, but I am ready to assist to the best of my ability. Thanks. -- Gaile [[Image:User gaile_2.png| ]] 04:41, 28 November 2008 (UTC)


 * Thanks for the quick response Gaile, I apologize, I was the one that moved this from the Ask and account question page. So that was my blunder. I hope the poster can follow all the move links ok. --[[Image:User Wynthyst sig icon.png | Wyn's Talk page]] Wyn 05:27, 28 November 2008 (UTC)


 * No problem at all, Wyn, and thanks for moving. I'm happy to make the minor adjustment, and either is fine placement, really. Yes, I am hoping that the OP can find this, but we've left good breadcrumbs, so I think he will. :) -- Gaile [[Image:User gaile_2.png| ]] 06:15, 28 November 2008 (UTC)

Thankyou for you kind interest and also to the people who have made suggestions; i will contact my son today and make sure the ticket is active and also gain the information you require. Sir Spended


 * Ok Gaile i just got an update from my son; apparently he has had a reply to his ticket after i encouraged him to continue. He has been give a 5 day waiting period to see if the Hacker/Thief/Lowlife can come up with the serial key and purchase receipt (which obviously he can't) after which time i presume he will be re-united with his stolen character.
 * I will keep you informed of the progress whichever way it goes Sir Spended 23:35, 28 November 2008 (UTC)


 * Hello and thank you for the update. I am a little confused, because if your son can provide the access keys, then naturally the other person claiming ownership of the account could not provide the keys, and the keys are quite critical in establishing ownership. I'm a little unsure what a "waiting period" would entail, but I do recognize I don't have all the details at hand.


 * Again, you are invited to provide me the Incident Number here or to email me at the address given above and I can look into this. However, at this point it does appear as if things are progressing, so perhaps you would both prefer to wait to see the further updates from the team before making a decision about that. -- Gaile [[Image:User gaile_2.png| ]] 04:49, 29 November 2008 (UTC)

Hi Gaile i understand your thoughts aswell and find the waiting period a little vain conidering that reply was sent via email; However here is the Incident number #081121-000402 92.233.247.95 20:48, 30 November 2008 (UTC)

Any news gaile :)  Sir Spended 10:10, 9 December 2008 (UTC)


 * Hi Gaile, i think this is the wrong place to say it but i've tried at some NCsoft (i think it was ncsoft, or else it was gw) email, and haven't got a response. and i have asked at the

NCsoft help thing, and i'm waiting for a answer.. so i gonna try here now. I've got hacked, and the hacker changed password, how? and how to i turn it back? Alftagrabben 18:21, 14 December 2008 (UTC)

Character Deletion
Gaile I also have a question regarding account hack or character deletion mistake from server. About 5 months ago I was playing my necro then my connection timed out, when I logged back in ALL my characters were deleted. The reason why I didn't tell anyone was because I really didn't care...it's just a game, you know? Besides all my old characters were mistakes. However, now all my characters have elite armor(s) so I'm almost afraid to wonder "Can this happen again, was it a server goof or did my account get hacked?" -- W <font color="#660000">o  B  05:41, 29 November 2008 (UTC)


 * First, Wings, this is a separate issue that I want to learn more about, so would it be ok to make it a separate topic? If not, please move it back to the "Account Hack" topic above. I'm just trying to keep things organized and help players in the best way possible, so I hope I'm not breaking any rules separating this into a new topic. I think if you agree, we're ok with this placement. :) -- Gaile [[Image:User gaile_2.png| ]] 05:46, 29 November 2008 (UTC)
 * I would like to know the answer to this question too. The same thing happened to a dear friend of mine. He lost all his beloved characters that way. his account is 3 years old but at that time support wasn't able to "support". Account restore is not possible in GW (still hope for it in GW2). I agree it is just a game :(. But to lose characters carefully created and enjoyed for so long... The answer would maybe console a bit since not knowing what happened is the biggest mistery. I once logged in myself and had no characters, logged out immediatly, rebooted my pc, cleaned the secondairy directory that was created somehow and logged in with all where it should. The fright of that moment...grrr. -- S  ilverleaf   [[Image:User Silverleaf sig.png]]Don't assume, ask! 10:48, 29 November 2008 (UTC)


 * I have never heard of someone losing his characters except in cases where they were deleted by himself or another person. Anyone who accesses an account can of course delete the characters and that is the only way that I've ever seen deletions take place. There are so many players of Guild Wars, if there were some sort of glitch or bug, I am confident that we would have seen incidents on a broader scale.


 * If these are matters that were reported to Support -- and they certainly should have been! -- I'd very much like to see the ticket/incident numbers so that I can read the history of the incidents. I am not sure when, how, or why Support "wasn't able to support" and I'd like to know more about that, too. It's true that we cannot restore accounts through roll-backs or resets because we would be required to roll back the entire game and everyone's account. But the disappearance of characters without any sort of explanation is, again, something I do not recall ever hearing about, so I'd like to learn the details. -- Gaile [[Image:User gaile_2.png| ]] 20:46, 29 November 2008 (UTC)


 * My guess would be, you get kicked off due to you can't have 2 of the same account logged in at the same time. While you try to connect, the person who has hijacked your account deleted your characters. You connect back, and boom gone. Virus/or just a bad password could be the problem. Or someone hacking the servers, but its all ideas, not facts. <font color="limegreen" size="2px">Dominator <font color="mediumblue" size="1px">Matrix  05:01, 30 November 2008 (UTC)


 * Yeh this section is ok however if I remember correctly (which usually I do but not always) I was indeed playing my necro, tried to map travel and the game wouldn't respond. . . it was like that for 10mins or so until I gave up and logged back in. That was a mistake =[. -- W <font color="#660000">o  B [[Image:User Wings of Blood sig icon.png|19px]] 21:13, 30 November 2008 (UTC)
 * Your attention was requested to this incident way back then. And here is the corresponding incident number [Incident: 071230-001908]. We never did get more than the standard reply back anyway's..."Its all your fault (nicer wording) and we cannot restore characters". -- S ilverleaf   [[Image:User Silverleaf sig.png]]Don't assume, ask! 22:32, 11 December 2008 (UTC)

Account problem
I tried to contact support as i forgot my plaync master account password and they ask me to provide some info including guild war cd key and stuff i did that and then my account was being block as they claim that 2 or more party can verify claim to this account??!! I never share my password or account info with anyone and i doubt i've been hack. i ask them to send me some prove of what they mean by "2or more party can verify claim to this account" and so far after 24 hours i still haven't gotten any reply. I've also send an email containing photo of me with my guild war games and photo of my cdkey and my malaysia citizenship photo and my driving license. EOTN and nightfall campaign i bought from an online store which save the cdkey in my online purchase account(i also send my username and password for that online store account so that the support staff can verify i bought the game) The reason i ask for my plaync master account username and password is that i wanted to ask support why i didn't get the fire imp summon stone when i type /bonus and find it hard to contact support without the plaync master account otherwise i never use it. And now my account is block or ban T_T. I want to play my guild warrrr!!!! It cost me half a month of my salary to purchase all the campaign except the bonus mission pack. And i've never ever engage in any illegal activity....ever....period......sad channel --The preceding unsigned comment was added by User:118.101.163.231 (talk).
 * This user has also posted info here: Help:Ask_an_account_question. (Good idea Gordon) Biscuits [[Image:User Biscuits sig.png]] 14:59, 3 December 2008 (UTC)


 * Currently gm cykor resume contact with me a few hour ago by email. I will try my best to sort it out with them before i make a full disclosure of everything in my blog(with all the picture and prove of my guild war game box and stuff and all the email and reply i made to the game support team) I really hope this can be resolved ASAP i'll be checking my mail as often as i can. --60.53.54.173 01:04, 4 December 2008 (UTC)channel
 * I have not heard back on this matter. It is highly unlikely that an account would be banned without a very solid and confirmed reason, but certainly mistakes can happen, so you're welcome to follow up. If you did need assistance, you can post your 12-digit incident number here and I can take a peek at the matter. At this point, I'm going to assume that this issue has been resolved. -- Gaile [[Image:User gaile_2.png| ]] 03:14, 12 December 2008 (UTC)

Xunlai Tournament House
I don't seem to be able to submit my predictions.... any ideas why? -- Shadowphoenix  01:27, 7 December 2008 (UTC)
 * It's very early. The tournament isn't happening for another two weeks. - Auron 01:42, 7 December 2008 (UTC)
 * It is a little hard to tell if you can predict. I just tested, and placed everyone into the spots and only then noted I could not hit a "save" button to hold the predictions. :)
 * We will be making some functionality improvements to the Xunlai Tournament House in the future. I am sure that it will be easier to see when to predict and when points are ready to pick up after those improvements are implemented. -- Gaile [[Image:User gaile_2.png| ]] 08:53, 8 December 2008 (UTC)

Proof of Employment
Hi Gaile, my friend has aproblem. He was spamming people, like an idiot (he isn't the smartest person alive). But, anyways, after a while a player came up to him name Prince Achillles. He said that he works for guild wars and that my friend has to give him 15k in 72 hours or be banned for 2 months. This doesn't make sense to me, why would he ask for my friend's money. My friend is always short on cash so I'm paying it. I want to be there when the money is exchanged. Is there any way for us to know if he really works for guild wars? He never gave any proof when he talked to my friend. I don't want my friend to be banned, but I also don't want to be tricked by some player. I need your help soon. Portal Ranger --The preceding unsigned comment was added by User:74.44.27.179 (talk).
 * You're probably being scammed. --JonTheMon 23:23, 10 December 2008 (UTC)
 * I deleted the Game Master "GM" sign in this thread, as I was concerned that someone might feel that was an image supplied by the original poster and I could not find a point of relevance at the time. I see now it was offered by Gordon Ecker. Gordon, are you ok with leaving the image out of this thread, so that no one misreads its presence? If you'd like the image back, may I suggest you add it after your post? Thank you. -- Gaile [[Image:User gaile_2.png| ]] 02:55, 12 December 2008 (UTC)
 * No problem, I've moved it down and rephrased my post to refer to its' new location. -- [[Image:User Gordon Ecker sig.png]] Gordon Ecker (talk) 05:54, 12 December 2008 (UTC)
 * That works really well, thanks so much. I was very concerned about this and in my haste to give some important info, simply missed the earlier reference. This one is great. -- Gaile [[Image:User gaile_2.png| ]] 05:58, 12 December 2008 (UTC)
 * Yep, it's a scam, the Conduct Breaches and Outcomes page on the main website only mentions account marks, temporary blocks and account termination. IMO you should tell your friend to contact and report the scammer, preferably with the date and time of the incident. By the way, real GMs can display GM logos like the one after my post floating over their heads, and they're the only ones who can use teal or purple text. -- [[Image:User Gordon Ecker sig.png]] Gordon Ecker (talk) 04:53, 11 December 2008 (UTC)
 * [[Image:Game master icon.jpg]]


 * in other words..Do not pay the requesting (demanding) player 15k. It is a scam. NO ANET employee would abuse his/her position like that. -- S ilverleaf   [[Image:User Silverleaf sig.png]]Don't assume, ask! 22:37, 11 December 2008 (UTC)

Actually after talking with the people my friend scammed and listening to the dude he works for play nc and asked for the 15k to give it back to the people scammed. In other words he is real although it is hard to believe. Sorry to bother everyone. Portal Ranger P.S. if it is a scam I will no because the people he scammed will come to me again asking for money. If they do that I will no he was fake and I can report him.
 * Take screenshots and report him regardless. If he's scamming you he will be caught, if he's real (something extremely unlikely) nothing would be done. Erasculio 23:08, 11 December 2008 (UTC)

Im not arguing he gave me prove and so have the people who were scammed. That is the end of this conversation. You weren't there to know what was said between me him and the person scammed. He gave a good piece of proof and he is real. Now I will post later on if I was right and hopefully I am. Now I thank everyone for giving me info, especially Gordon Ecker, his info is how I proved he was real. Now if I get scammed then I guess you were right, but I highly doubt you are after seeing all the proof. Portal Ranger

Unfortunatly I tried to reason with portal ranger, he will get scammed, I treid to tell him screens or whatevver proof can be forged, the proof in this case msut be a gamehack, the thing is he will be scammed, even if the person in question a GM is violating is status by asking for Cash, a thing a Arena Net employer would ask in the first place, of a person is banned, they appeal and not pay ingame currency.85.243.165.170 00:06, 12 December 2008 (UTC)Cake And Waffles

ok everyone I left out alot of details when I told the story. It was not a scam several people who were scammed thanked me and told me they got the money. Now the whole story. Prince works for nc, he is a gm but doesnt have their prevleges. That is why he couldn't prove it. My friend scammed several people for 15k total. I earned the money and talked with several of the people who were scammed plus Prince. He is part of a new nc group that is working to help people who were scammed. He asked for the money as part of his job, he had to give the money back to those scammed. Everyone got their money back and my friend wont't get banned. I lost 15k, but I'm happy I took this risk. Many people were helped. Thanks everyone for trying to support me, but it was not a scam and now it is over and I'm happy. the case is closed and u have the story. Portal Ranger, proud risk taker and helper of over 10 people. P.S. to those of u who had comment thank u for ur onfo...but I trusted my gut and I turned out right not u. Gaile, I wish u could have made a comment but I setteled it and had good results
 * No, you didn't settle it because we do not have people doing what he did, or what you say he did. No one from NCsoft; no one are ArenaNet -- whether part of some "new NC group" or not -- is collecting gold to "repay victims." Yes, it was a scam; no it is not over. -- Gaile [[Image:User gaile_2.png| ]] 03:01, 12 December 2008 (UTC)
 * I very much doubt it is an employee of Anet or NCSoft, neither would EVER ask you for ingame money. Next you'll be giving him your credit card details... 86.1.180.218 00:32, 12 December 2008 (UTC)


 * Of course the people you gave money are happy. I've never, ever heard of NCSoft having a GM group that goes around asking for people to give money back. Besides, even if you did give them their money back, your friend still scammed people and got away with it without consequence. I also find it hard to believe that this "Prince" would say, "Oh, I can't actually prove it because I don't have ArenaNet GM privileges, so you're just going to have to believe me." That's a terrible way to run a business and extremely unprofessional. Now they've likely scammed you out of money, and with you being so happy to "co-operate," they won't be reported. Your friend might have scammed them, but I have a feeling this Prince was pretending to be a NCSoft employee, which is a breach of conduct in itself and should be reported. I could be wrong (and we'll have to defer to Gaile for the official word), but I don't think I am. --Kokuou 00:35, 12 December 2008 (UTC)
 * Correct, we do not have any group doing this. We do not have individual employees doing this. And think it: If we did have such a group or such an individual, we would be certain to give that person GM privileges in order to establish that they are legit. This person is an impersonator. Please send me the date, time, and time zone, and the character names involved and I will investigate. Send to SupportLiaison@Arena.Net. Thank you. -- Gaile [[Image:User gaile_2.png| ]] 03:01, 12 December 2008 (UTC)

on further bote Prince will talk to his higher ups about getting proof to show. I did a risky thing...it turned out good but u shouldnt repeat what I did to another perosn unless they give proof. Yes it is...very suspious for him to do this without ne proof of his posision,but he is trying very hard to have his higher ups create proof of their job. ...I hope he will be able to start showing proof...he is for real but like many will say they need prooof to show that this is their job, not a scam. Portal Ranger
 * And you know he's "trying hard" because he...told you, right? I don't mean to sound cynical, but seriously, if he actually were an employee of NCSoft, it wouldn't be that hard to prove. --Kokuou 00:47, 12 December 2008 (UTC)

What is with all u guys... all my friends "victims" were given back all the money they lost how is it a scam when they got their freakin money back...damn Portal Ranger Im done with all this I wanted help from Gaile but I did it myself and it turned out good...ur all can think what u want of what happened. I dont care I wanted gaile's help not urs. I got the oposite...but things worked out...someday u will all realise that his job is real. Whatever say whatever u want guys...this my lasty post on this link again...Im not putting up with all ur crap when I was right about this issue. Portal Ranger
 * Kokuou,I appreciate what you are trying to achieve but some people just dont want to learn. All of us wiki-veterans know that what he's talking about is utterly ludicrous and that is it much more likely that a friend of those who were conned in the first place, just conned the 15k back to return to those people. We all know their is no such Anet team but if ranger wants to believe that, let him. Next time any of us are low on cash though it seems to be an open invite to message him and say "I'm a GM but I have no proof, give me money", maybe he'll learn in time. Also just for the record I've done something similar to this myself, when i had 4 accounts a friend of mine got conned out of 105 ectos for 105 mursaat tokens before the update which switched their art work. Thus I made a few vague threats to the conner without ever actualy claiming to be an employee of anet but implying it strongly and as proof when he tried to block me repeatedly, i just remade the charecter on a different account. Ultimatly I got the 105 tokens switched back with the ectos and all was good in the world, that doesnt however mean that i was part of an anet task force and that I didnt in essence "trick" the person into giving the stuff back. Although in this case i feel two wrongs do indeed make a right. He also seems like a sensitive wee soul, doesn't he? -- Salome  [[Image:User_salome_sig2.png|19px]] 01:03, 12 December 2008 (UTC)
 * HAHAHA u wanna make a bet on ur chances of getting nething from me? @$$ hole Portal
 * As of this point I am tired of wiki and gw. I will not post nemore links.  Ive been thinking about stuff and maybe u all r right.  Maybe Im right.  I dont care...Im so tired...Im taking break from wiki...we may never know what really happened.  If u all turn out to be right good for u...personally if I did get scammed it teaches me a lesson about not trusting strangers.  I fim right yippee...-.- I dont care it just fake money and Im happy it over with.
 * Portal ranger is over with wiki...i dont care what u all say nemore and personally I dont care if I was scammed nemore...Im just not gonna do nething like this again. I already told my friend he does something like that again he's on his own so everything works out...maybe we were scammed maybe not we may never know and I dont care if I ever do know...Portal Ranger (for the very last time) u wanna laugh at what happened have fun -.-

I have not read this thread yet, and I will do so now. However, I will respond with this assurance: No one who works for ArenaNet or NCsoft will ask you for money. If we decide to mediate in a scam, that mediation will be a lot more clear than someone asking to "relay gold" to a victim of a scam.

Unless and until I can think of any possible exceptions to this -- and at present I cannot -- Do not give anyone who claims to be an ArenaNet employee gold or items. -- Gaile 02:53, 12 December 2008 (UTC)


 * sorry for breaking what I siad, but thanks Gaiel. but sorry to disagrre it is over...at least for me.  I don't care if I was scammed it is just fake money after all.  I hope that this is put to a stop but I'm too tired of all this mess to really care if I lost fake money.  Portal Ranger
 * blinks* I'm trying hard to behave here, so many things I'd love to say.  Bottom line, there's absolutely no reason for anybody from Anet or NCSoft to do those - they benefits absolutely nothing from getting in-game money from players.  Gaile has said repeatedly no NCSoft or Anet employees will do this.  I think you're a troll, the only alteratives are not as flattering. – [[Image:User Barinthus Magical Compass.png|19px]] <font face="Papyrus"> Barinthus  08:50, 12 December 2008 (UTC)

Yeah, its me Prince Achillles. My account just got suspended for impersonating an employee of Anet and NCsoft, and I just wanted to let you all know that it was completely and totally worth getting back at a scammer that scammed my brother. HAHAHAHAHAHAHAHAHAHA.............SCAMMERS DESERVE EVERYTHING THEY GET AND THAT'S THE TRUTH. If you have ever been scammed, I know you would have done the same if it had been you. And to actually straighten the story out so there is no misconception, Devils Assassin X IS the scammer (portal ranger conveniently left his name out of the article) and for the record has felt no repercussions for his actions. I have a screen shot of the confession that has been filed and guess what, his account is fully intact and untouched. You tell me that it's fair for my account to get suspended when in fact I was bringing justice to a little twerp that made a killing off people who had nothing to do en lieu of his adolescent actions. So, I took it into my own hands to punish his @$$, and unfortunately Portal Ranger took the fall for this little punk. Me and Portal Ranger are on good speaking terms and I have returned half of the money to him in respect to the idea that he did nothing wrong. I realize why my account was suspended, and by legal documentation Anet and NCsoft had the right too. However I have also filed a formal complaint through PlayNC, and if Devils Assassin X's account is not suspended or banned for these actions I will pursue this issue legally (as I have provided the screen shot of his confession). It also helps that I have access to their entire support system (powered by Right NOW) and I will see that it is filed and followed up correctly. PEACE! --The preceding unsigned comment was added by User:Prince Achillles (talk).


 * Well, I do have a few thoughts on this:
 * This page is a resource for players -- and clearly you are aware of it. On this page, you can contact me directly in order to pursue issues of a support nature that you feel need review, intercession, advocacy, or even just another set of eyes on a specific problem. But instead of using this legitimate resource, you stole from another player. Now, you may call it "justice" but in fact it was theft. For as we're taught as children, even if you were trying to steal from a guilty party "two wrongs do not make a right." And, in fact you did not steal from a guilty party; you took an innocent party's goods. :(
 * Your scammed; you stole. Why give Portal Ranger back only half of what he gave you? He acted in good faith, he tried to help the situation and the people involved. What possible justification do you have -- even in your personal sense of "justice" -- to keep a single gold piece belonging to Portal Ranger? A scam, by any other name, is still a scam. Keeping half the gold is just wrong.
 * How do you know the account of the person you allegedly reported is intact? How would you be certain he was not given a suspension?
 * You claim access to our support system. Knowing the name of software hardly indicates access. Excuse my skepticism, but after all else you've said and done I'm going to request proof. Please give me the final post in this incident: 081031-000160.
 * Anyone can "pursue a matter legally" at any time; that is your right. But "I'm going to sue you" is meaningless. The only thing that matters is, will you prevail? :)
 * I have requested a review of this situation, from beginning to end. Please provide the support ticket number(s) involved in the earlier incident that you reported and I will investigate. -- Gaile [[Image:User gaile_2.png| ]] 19:03, 12 December 2008 (UTC)


 * I performed my own justification and it worked, bottom line. An illegitimate player screwed people over and a poor sap took the fall for his a$$hole of a friend. And as for this "Now, you may call it "justice" but in fact it was theft. For as we're taught as children, even if you were trying to steal from a guilty party "two wrongs do not make a right.""....don't condescend me just because your the person that runs this page, first of all it's ironic as it is childish and down right unprofessional. I would see this as being proper judgment had the article been pointed at you, but come on....please exhibit a little maturity in your rebuttal. The reference number from October (081031-000160) is irrelevant, Right NOW has an audit log that tracks views I am not dumb.


 * Q:How do you know the account of the person you allegedly reported is intact? How would you be certain he was not given a suspension?
 * A:He is still playing the game....nuff' said.


 * On an ending note, I have formally filed a complaint and you won't be getting the reference number as you obviously have an influencing and prejudice against me judging by the condescending manner in which you approached me in your message. I would give you my email address to continue this conversation in a more civilized manner however you and I both know you can cross reference email addresses in Right NOW as well which would give you access to my complaint :). What I did was about principle I could care less about the money, giving only half back was a lesson learning experience that bad things happen not only to good people, but bad people too.


 * Forgot to add, I collected the money from Devils Assassin X's character NOT Portal Ranger, I have screen shot of proof if you want it. --The preceding unsigned comment was added by User:Prince Achillles (talk).
 * I smell a pot calling a kettle black. Prince, your initial post was rude and condescending. It was also immature. "I'm going to sue you" or any such phrasing is petty, especially if you intend to do so after having confessed to be in breach of the EULA etc. In case you were wondering, that "contract" does have legal power these days. There was a case involving Blizzard (yes, the WoW company) and its EULA recently and guess what? Blizzard won, and the losing party ended up having to cough up damages. You might want to rethink your earlier threat, because honestly you haven't got a leg to stand on.
 * Gaile is absolutely right about being skeptical. As Support Liaison one of her tasks is to make sure that Support issues are handled correctly, and it falls to the Support team in its entirety to resolve in-game injustices. It is not up to players to distribute their own form of justice. Ever. I'd hate to see the mess that would result from any game being run that way. So even though you thought you were doing the right thing, you were wrong. Full stop. Just because you don't like having this pointed out to you does not mean it's not true.
 * In my experience, Gaile has always been very friendly and very helpful where Support issues are concerned. Yes, she is skeptical. No, this is not unprofessional. In fact, it is very professional. If someone like Gaile believed everything any given person would post here, all the time, I don't think Guild Wars would be a better place for it. Gaile being skeptical about the post of a confessed scammer (yes, scammer, because that's what you are, and as far as I'm concerned you're little better than any other scammer) makes perfect sense to me.
 * Gaile has offered to help sort out this matter, even after your blatantly rude post. She may be skeptical, but that doesn't mean she will not look into things fairly. Your refusal to provide additional details that she requested doesn't work in favour of your credibility, at all. Your attitude is puerile at best. You're not looking for justice. You're not looking to have this issue resolved properly. You're just here to troll now.
 * So as far as I'm concerned, there are two options for you: you can either make another polite and respectful post, preferrably with an apology to Gaile, and ask her to help you after all. I'm sure that with a proper apology and the appropriate details, Gaile would be professional enough to look into it for you. If that's not your cup of tea, I suggest you take your trolling to some dark little corner that's not on the wiki and keep it there, while you stare at a ban that may never be lifted.
 * PS: Yes, I'm being condescending and no, I don't care if you don't like that. You were out of line in throwing that attitude to Gaile. I don't work for ANet / PlayNC, so I don't need to worry about being called unprofessional. I have little tolerance for ill-mannered folk like you. Respect and politeness really do go a long way. Making false accusations in Gaile's direction achieve the opposite. -- [[Image:User_Elveh_sig.png|15px]] Elv 20:46, 12 December 2008 (UTC)


 * "I realize why my account was suspended, and by legal documentation Anet and NCsoft had the right too."


 * I accepted the penalty, and I KNEW IT WAS AGAINST EULA!


 * "However I have also filed a formal complaint through PlayNC, and if Devils Assassin X's account is not suspended or banned for these actions I will pursue this issue legally (as I have provided the screen shot of his confession)."


 * Did I mention suing at all?


 * If your going to defend her at least use legitimate facts. You get a C- for reading, please *don't* try again. The Initial response from me was a statement not a verbal attack. Matter of fact, don't post again your embarrassing yourself. --The preceding unsigned comment was added by User:Prince Achillles (talk).
 * "I will pursue this issue legally" <-- Mention of suing right there, which Gaile was responding to. So no, definitely not a C for reading for me (or Gaile, for that matter, who also commented on that). An F for lying for you, though, and maybe an F for reading and grammar too while I'm at it. Have a nice day. :) -- [[Image:User_Elveh_sig.png|15px]] Elv 20:58, 12 December 2008 (UTC)
 * This is just getting too vile and very unpretty. All the support liason is asking for are PROOF of what your claims are. Show it and BELIEVE that it WILL be handled accordingly. Without posting any "screenshots" or any other sort of proof just means that either what you claim is false or you truely are doing a very terrible deed. If you want to feel vindicated, proof is all what the support liason need and probably the wiki community as an after-effect. 121.54.92.21 21:11, 12 December 2008 (UTC)


 * That in no way means "I'm going to sue you" your an idiot and you just proved it, I actually meant it in the betterment of my own account being reinstated you moron. And again, in my filed report there is proof. Do you people not get that I was making a statement, it wasn't an issue of my account being suspended. It was a statement that A$$holes do get what they deserve sometimes. And now you folks have made it infamous, thanks :). --The preceding unsigned comment was added by User:Prince Achillles (talk).


 * If no proof is ever shown or sent to the liason officer within the day, then may i suggest to end these kinds of post that attack a person's work ethic AND because calling someone an idiot for -and i use the term VERY loosely- "misinterpreting" a poorly phrased paragraphed is totally uncalled for. 121.54.92.21 21:17, 12 December 2008 (UTC)
 * I might take offense at being called an idiot if the person using the word had mastered basic English grammar, but being called an idiot by someone who doesn't understand a principle as simple as that is, in my opinion, little more than a good laugh. Infamous? Don't think so. This thread will be archived soon since it's not going to go anywhere save further trolling, and the name of the troll will be forgotten, along with the names of all those other trolls nobody cares to remember. :) -- [[Image:User_Elveh_sig.png|15px]] Elv 21:32, 12 December 2008 (UTC)


 * I am sorry that you were not pleased with my response, Prince Achilles. Certainly it was not my intention to be condescending or anything other than helpful. I imagine that the vast majority of those reading this thread will agree I greatly exceeded both the bounds of acceptable presentation and the normal standards of professionalism in my reply. If what I said was in any way unclear, please understand: I did not suggest you were a child; I reminded you of a child's lesson, that two wrongs do not make a right. It seemed appropriate to this case; I believe it to be true in nearly all cases. Or do you argue that players impersonating employees is a good thing? That players taking "justice" into their own hands is appropriate? That doing so is fine no matter the collateral damage to other players? Would you truly argue that extracting "payment" through bogus claims and overt intimidation is acceptable? That causing distress to other players is fine, as long as you achieve your own goals?


 * For from what I've learned in early research, this whole issue may be related to the non-payment of 2,000 gold for a run. Is that truly the matter on which this revolves? If so, how does extracting 15,000 gold -- from anyone -- seem "justified?" Compound interest? A "penalty fee" on top of that which you are not authorized to collect? And, further, how do you "justify" keeping half of that gold when you know, now, that it did not come from the player you were trying to intimidate?


 * Again, stating the name of our software is not proof that you have access. I will be bold: You do not have access. I ask you respectfully to prove otherwise, by all means! (And if you think tracking views is going to reveal something, so playing our game.)


 * Please feel free to contact me via this wiki or via email. My address is SupportLiaison@Arena.Net. I'd like to see the ticket number and the screenshot you purport to have although if it involves the 2K run obviously I am already up to date on the initial issue. But honestly, why be coy; why play guessing games? I am here to help, but I cannot do so if I am not given sufficient information to do so. -- Gaile [[Image:User gaile_2.png| ]] 21:56, 12 December 2008 (UTC)

(reset indent) This is the funniest shit ever. Kirenne Starfire &#91;Kw&#93; 21:27, 12 December 2008 (UTC)

Well I feel like an idiot. Yes I got half the money back and I accept it...devil did something wrong...and although I was scammed it made at least two people feel better...me and Prince's brother. And yes althoguh they did scam me we r on good speaking terms...Prince sorry for ur suspention. But do u really have to go after Devil? He is like 13 and not very smart. Now people I know that is no excuse but Prince got money for his brother. Actually more then was taken. Personally althoguh prince AND devil r scammers I dont think nether of them should be punished...devil is stupid and money obsessed and prince u got what ur brother wanted. Why go further and make things even worse? Can't we just drop this whole stupid thing and let it go... Portal Ranger
 * We believe that taking action against a player who broke two major rules by impersonating an NCsoft employee and stealing a player's gold is essential. And if there are further issues, they also will be investigated and addressed, for the good of the community and to the benefit of all legitimate players. Honestly, Portal Ranger, would you have it any other way? -- Gaile [[Image:User gaile_2.png| ]] 22:41, 12 December 2008 (UTC)


 * yes I would Gaile...I believe in following the rules (at least online) and justice. I also feel that punishment is usually needed.  But, I also believe in forgiveness...he took my money and gave some to his bro.  Then they both gave me back part of it...to me that is saying sorry...the part they kept is my way of saying sorry for devil...mostly cause he doesnt know how to get to this page lol.  But, although his wrong's didnt actually make a right...some justice was done.  my money was taken because i protect my friends.  Prince took the money because he protects his brother.  Personally yesterday I was happy after finding out they scammed me.  They gave back half of my money...and I even asked to stay in touch with both.  I forgive him...so Gaile, follow Guild wars rules...I may be a troublemaker offline, but online, especially on games...I follow rules.  You should too...I will accept the fact that Prince was suspended...and I accept the fact that Devil could too.  But it doesnt mean I like it...Portal Ranger


 * You all are still arguing that I should be suspended, how many times and different ways must I explain it.......I - D O N T - C A R E, honestly my suspension was completely worth it and I'd do it again. Because guess what, the scammer that scammed my brother.....was scared shitless for 3 days straight (and that made it worth it). I'm a firm believer on "an eye for an eye". If anything this should show you how the games' support system is broken Gaile. So ya I got what I wanted lol, and all you self righteous (THIS IS EXCLUDING GAILE FOR THOSE THAT DON'T READ CORRECTLY) players that think I was in the wrong.....you can sit on it and rotate. By EULA guidelines, ya I was in the wrong and I don't deny that. So please stop pointing this out it's getting old. The very fact that players can get scammed and their money not be reimbursed by GM's is whack. I respect you, Gaile, for the very fact that you do provide great support for players on a different level than the rest of your organization. As I know this web page is not a requirement of your job description, but merely a form of reaching out to players. With that being said, this will be my last post on the page to save a lot of time for all of us. What was supposed to be a practical joke on an illegitimate player as become dulled out of its own brilliance because these self appointed "saints" that say I'm in the wrong no longer have a sense of humor. It's honestly bringing light to a horrible policy of how the games' support method is flawed (ONCE AGAIN I AM NOT ATTACKING GAILE FFS). - Prince, out.


 * I believe a wise man once said "An Eye for an Eye makes the whole world blind"... <B><font color="#4F94CD">~PheNaxKian [[Image:User_PheNaxKian_sig.jpg|19px]] <font color="#9400D3">Talk </B> 00:38, 13 December 2008 (UTC)


 * Forget that, how about "An eye for an eye...screw it, ban all of them and let's laugh at their QQ storm"? Kirenne Starfire &#91;Kw&#93; 08:26, 13 December 2008 (UTC)
 * This whole thread reminds me of something what happend 1year ago it was cantha new year and I went to Shing... monestry and someone wispered me. I stole his kanufang and if I didnt give it back he would report me and get me banned. But I never traded with him didnt know him and hadnt stolen any minipet ever. But if someone keeps pming you are thinking what is going on etc. So I guess he was trying to scam people. In the end he ended up with no kanufang but with his name in my ignore list.  Death Sligher [[Image:User_Death_Sligher_Dragon_Eye.png|talk: Death Sligher]] 13:07, 16 December 2008 (UTC)

About Xunlai Tournament House
When Xunlai tournament House came I register my account to it and had fun with it for a few months, after a while I dind mind it much so i didn't log on as usual to my account there, the thing is I really would like to log in again but I forgot the password but when I try to retrieve it, I seem to ahev forggotten the how the last name (which is a two part one) was used when I register. So any Ideas how should I proceed? I can't seem to find anything at NCsoft Support Page that might help me So with my best Regards to you Cake And Waflles --The preceding unsigned comment was added by User:85.243.165.170 (talk).
 * Hi there. The Support Team can help you with this. It may take a few days, because that team member may need to get help from the website programmer, but I am pretty sure we can assist if you have enough information to establish you are owner of the account. You can submit a ticket through and from there, they'll get in touch to work through the account verification process and get you the information you need. Good luck. -- Gaile [[Image:User gaile_2.png| ]] 03:44, 13 December 2008 (UTC)

Appeal to ban
hi. i have been banned from guildwars for a argument with sum apprantly but i cant remember anything how can i appeal against the ban? The preceding unsigned comment was added by User:84.13.218.235 (talk).
 * Hello. You can write to . Look for the "Ask a Question" tab (usually near the top of the page), create a support account (usually takes just a minute or two, if you don't already have one), and then request information on your account suspension. By the way, I am pretty sure that you would have not been banned (which is permanent) but merely blocked or suspended. Best of luck. -- Gaile [[Image:User gaile_2.png| ]] 03:10, 12 December 2008 (UTC)

Hi Gaile, I've been appealing a block account that i got for spamming. It just seems everytime i apeal it the GMs just move me over to a new department. I have been playing GW for about a year and a half and just dont want to have to lose time i've spent playing on random moving. I was blocked with 3 other members and 2 of them have already been unblocked from appealing. We were recruiting in LA on Firday (9th January) and YaRR were in the district. In fairness i shouldn't have said the recruitment message as much as i did but then on Sunday night right in the middle of cartography im pulled out of Guild Wars and cannot do anything besides Appeal for a ban thats longer then im told is given for a second block. It is meant to be 47-55 hours i believe and seeing as i served 71hours for a previous ban i feel that its not really right. Hope you can help meUser:Ashanti
 * We have no blocks of 47-55 hours. If you had a previous ban in recent weeks, the current block would be considerably longer than the 72 hours you previously served. If you did not have a recent mark on your account, then the block would be 72 hours. The team tries to be kind about the blocks for spamming; they do not action an account for occasional repeated messaging. If you have not been unblocked, I would say it's because (1) you had a previous recent block for the same issue and did not learn from that, and/or (2) the incidents were so grievous that the team cannot, in good conscience, remove the block.
 * I am not going to intercede in this -- the team will let you know the outcome of your appeal, but keep in mind that the successful appeals of others in your guild may be related to their offenses being fewer, or to the fact that they didn't have previous marks for the same issue. -- Gaile [[Image:User gaile_2.png| ]] 22:10, 12 January 2009 (UTC)

account email is unusable
Hiya,

Since a few months my old email account (which is my GW account) has become unusable due to us changing internet providers. It has been deleted :\. This is pretty annoying as I can't make predictions and can't get emails from ANet. Is there any way that my account email could be changed?

Thanks in advance. Mini Me  19:40, 13 December 2008 (UTC)


 * Hi Mini. You cannot change your game user name (that is, the email address that you use to log into the game). This is something that was in the works a couple of times, but I believe it was found to be more complicated than originally believed and quite honestly I don't know if that option will ever be enabled. However, you can edit your account information in the game (see the log-in screen) or in the PlayNC system, depending on whether your account is bound to PlayNC or not. (If it is bound, you must make the chances in PlayNC.)


 * We don't send emails, as a general rule. The only thing that we would email you would be the newsletter and you can opt in to receive the newsletter, or change the address to which it is sent, on this page.


 * Lastly, if you have difficulty in any way, check the Knowledge Base associated with Support or drop the team a ticket and they'll be happy to help you out! -- Gaile [[Image:User gaile_2.png| ]] 20:37, 13 December 2008 (UTC)


 * Thanks for the fast response :o! One last thing though, when I forget my PW for the Xunlai Predictions, and I click "Forgot your password?" or whatever it says, it sends it to my account email, right? But if I change my email in the account info page, does it get send to that email? Thanks again :) Mini Me  [[Image:User Mini Me sig.png|19px|talk]] 10:42, 14 December 2008 (UTC)
 * You can ask for a re-submittal of your registration email, but if your email is inaccessible that won't help you, I can sure understand that. I think you should ask Support for assistance -- I know they can make a change. This does take our web programmer's time, but in a situation where you can't use the system, I'd say you should go ahead and request that help to get things in working order. -- Gaile [[Image:User gaile_2.png| ]] 20:29, 15 December 2008 (UTC)
 * Thank you very much Gaile :) I'll try that. Mini Me  [[Image:User Mini Me sig.png|19px|talk]] 20:43, 15 December 2008 (UTC)
 * My pleasure, and good luck with your predictions! :) -- Gaile [[Image:User gaile_2.png| ]] 20:54, 15 December 2008 (UTC)

Disconnects galore
Are ANet aware of the current instability of the servers this weekend? Widespread disconnects, errors 7, 13, 40. And if so can we get an update on the situation. More info here --92.235.60.31 19:06, 14 December 2008 (UTC)
 * Also lots and lots of 13s and 15s on getting into PvP especially Alliance Battles.- TheRave [[Image:User_TheRave_sig.png|talk]] (talk) 19:08, 14 December 2008 (UTC)
 * Lets mention Fort Aspenwood... Terrible to come trough, but fun!!! 1 vs 3 in Fort Aspenwood is nice for a time of 5 ^^ <font color="LawnGreen">| <font color="Red">Cyan <font color="LawnGreen">Light [[Image:User Cyan Light SF.jpg|19px]]<font color="Red"> Snowflakes... | 19:12, 14 December 2008 (UTC)
 * Yes, we are aware of the problems. Specifically, I have reports of issues involving a drop of about 6,000 players around 10:55 AM Pacific, and another a similar number (hopefully not the same ones!) 40 minutes later. The team has contacted one of our providers -- the source of the issues -- and they are working to correct the issue. I cannot say for certain if the same provider problem is related to the earlier issues, but I suspect that may be the case.
 * I am going to clip some of the player comments from that forum thread and send them to our Network Operations Center folks (who are on board 24/7) and the internal team, as well. Thanks for pointing out the thread! (Just got an update 1 minute ago, as follows: "Network Engineering is still troubleshooting the issue." -- Gaile [[Image:User gaile_2.png| ]] 20:28, 14 December 2008 (UTC)
 * Good to see the problem has been acknowledged. The game has been unplayable all weekend. I hope we don't see these conditions during the up-and-coming winter festival --92.235.60.31 20:47, 14 December 2008 (UTC)
 * I agree -- this is a critical issue and I know several people are working directly on this even as I write. We're concerned about any issue on any day, but we're keenly aware that holiday events and tournament weeks have their own special concerns, so I'm confident the team will be focusing intently on improvements in a short timeframe. Of course, reading the notes from NOC, this appears to be an issue that is external to our service, but I'm sure the team will continue to firmly rattle the cages of that provider to get things right. :) -- Gaile [[Image:User gaile_2.png| ]] 20:55, 14 December 2008 (UTC)
 * It was indeed a bad weekend for playing, but playing 1 vs 3 in Fort Aspenwood was fun!!! Can Anet add that as play option? =P <font color="LawnGreen">| <font color="Red">Cyan <font color="LawnGreen">Light [[Image:User Cyan Light SF.jpg|19px]]<font color="Red"> Snowflakes... | 21:00, 14 December 2008 (UTC)
 * *ponder* No, no we can't. :) -- Gaile [[Image:User gaile_2.png| ]] 21:08, 14 December 2008 (UTC)
 * I was kidding =P <font color="LawnGreen">| <font color="Red">Cyan <font color="LawnGreen">Light [[Image:User Cyan Light SF.jpg|19px]]<font color="Red"> Snowflakes... | 07:38, 15 December 2008 (UTC)
 * So was I. :D -- Gaile [[Image:User gaile_2.png| ]] 07:45, 15 December 2008 (UTC)
 * Well, I checked, and the game runs normal for me... I think the problem is solved ^^ <font color="LawnGreen">| <font color="Red">Cyan <font color="LawnGreen">Light [[Image:User Cyan Light SF.jpg|19px]]<font color="Red"> Snowflakes... | 07:47, 15 December 2008 (UTC)
 * So, does that mean you can? --Lady Rhonwyn 14:09, 15 December 2008 (UTC)
 * *whistles*
 * *changes subject* -- Gaile [[Image:User gaile_2.png| ]] 19:07, 15 December 2008 (UTC)
 * *Dog is answering the whistle and running to familiair face, gives a nice lick in the face....and barks the words..."whoef disconnects in kamadan american district 5" "Woef several people complained in local chat about a large wave of lag spike and kicked out of the game Whoef" Didis 23:09, 15 December 2008 (UTC)
 * That's probably the issue I wrote about in Update No. 2 below. *pats doggie on head* -- Gaile [[Image:User gaile_2.png| ]] 18:50, 16 December 2008 (UTC)

Update: Service Rerouted
As of two minutes ago, the Network Team reports they have rerouted service to avoid the ISP in question until the ISP can sort out the issues. This means that the issues earlier reported should subside immediately. Please do continue to let me know if you experience other extraordinary problems. Thanks for your patience! -- Gaile 20:58, 14 December 2008 (UTC)
 * I'm not experiencing any disconnects whatsoever anymore so all should be fine now, thx Dutch Sunshine 22:15, 14 December 2008 (UTC)
 * After 11 DC's, I'm runnin' smoothly. Thank you, Gaile. :D --[[Image:User Wandering Traveler Sig2.png|19px]] <font color="#D2691E">Wandering <font color="#D2691E">Traveler  22:17, 14 December 2008 (UTC)
 * Now, let's hope this won't occur next week! Wintersday must run smoothly! --Lady Rhonwyn 14:09, 15 December 2008 (UTC)
 * Because if it doesn't we'll have to go through a Wintersday Redux and that would be... Heeeyyy... FTW? -- WarBlade 19:00, 15 December 2008 (UTC)
 * Oh, I do see your point there, WarBlade. :) -- Gaile [[Image:User gaile_2.png| ]] 19:07, 15 December 2008 (UTC)

Update No. 2: Small Outage
I just got another note from the Network Operations Center, and they report a minor outage. It affected about 1,000 players -- which is small unless it's you! ;) Anyway, they've submitted a ticket to Network Engineering and this is being checked into right now. I imagine that anyone affected will be able to log in again if they are disconnected, but please do post if you have problems. -- Gaile 23:54, 15 December 2008 (UTC)
 * On the issue of server instability, I have problems accessing GWW and guildwars.com without a proxy. Hopefully someone can do something about it.Pika Fan 00:19, 16 December 2008 (UTC)
 * That sounds like an individual issue, and I'd like to ask you to write our Support Team because Technical Support is interested in those sorts of things and the information they learn can result in help for you and possibly for other players, too. -- Gaile [[Image:User gaile_2.png| ]] 18:49, 16 December 2008 (UTC)
 * It's more than an individual issue, I have the same problem too, as well as others, some who have posted here: http://www.guildwarsguru.com/forum/showthread.php?t=10343650   I am having to use a proxy site to access the wiki.  Logging into the game is normal, using the official US web site and wiki and rss feeds are being blocked.  I have flushed the cache, deleted cookies, used Firefox, Internet Explorer, Epiphany, and Opera, all are unable to access those 2 sites.  They can all access other sites normally.  I have also tried accessing bypassing my router and on other computers, both with no luck. 208.77.19.72 11:17, 17 December 2008 (UTC)
 * If you're going to start banned ISP's from accessing your web sites can an explanation be given? Most people expect a reason why they're being punished, especially if they did nothing to be punished208.53.157.11 19:35, 18 December 2008 (UTC)
 * Hi. I don't think we "ban" ISPs from accessing our website -- I'm not even sure that is possible. :) I do note in the forum thread that someone tried to submit a report to Support about this and did not get a response. That is very unusual -- we send an automatic response to let people know the channels are clear and to inform them they'll be hearing back from a team member as soon as possible. If no response arrived, then I have to wonder if the initial report got through. I will research this issue and let you know what I learn. -- Gaile [[Image:User gaile_2.png| ]] 20:41, 18 December 2008 (UTC)
 * I have relayed this to two teams: ArenaNet for the website, and NCsoft for the support site. NCsoft reports that they occurred once in the past, with City of Heroes, and it was related to the ISP doing something wonky. (My word, not theirs. :) ) They will research, as will the web team. I will follow up as I learn more. -- Gaile [[Image:User gaile_2.png| ]] 21:35, 18 December 2008 (UTC)

Curious question
I have a question you may be able to answer. I know about the auto-ban guild wars has (or had) for people who trade 100k vs nothing. A friend recently gave me 100k, and did not get blocked, and I was curious. Does an account become exempt to the auto ban after it's gotten a certain number of play hours or age or something? ~Shard  08:36, 17 December 2008 (UTC)
 * There is an auto-ban for trading 100k-nothing? I must've been very lucky the past few years, because I've done this numerous times, yet never got banned. -- Arduinna [[Image:User_Arduinna_Companionship.jpg|15px|talk]] 10:58, 17 December 2008 (UTC)
 * I've done it as well. I think it's more along the lines of an automatic red flag, and investigation by support, rather than straight out ban.--Pyron Sy 20:17, 17 December 2008 (UTC)
 * I've already asked Gaile about the "auto-ban" thing in d past, can't remember when and where though. Anyway, she said there never was an auto-ban system for trading 100k without receiving nothing. --<font color="#CC0000">M <font color="#330000">age [[image:user MageMontu sig.png| ]]<font color="#CC0000">M <font color="#330000">ontu 20:31, 17 December 2008 (UTC)
 * The support system doesn't have auto-bans. The system has a sophisticated means of flagging accounts for review, but account terminations are placed by human beings who look at accounts from more than 20 different data points before placing a block. (These data points are reviewed and adjusted frequently to keep "false positives" to an absolute minimum.) So to answer your question, there have been no changes to the system insofar as account actions are concerned regarding trading. -- Gaile [[Image:User gaile_2.png| ]] 21:28, 17 December 2008 (UTC)
 * So no worry's when you give Xmas prezzies to friends & random players? After all, when giving a prezzie it is in general without a return gift or payment? -- S ilverleaf   [[Image:User Silverleaf sig.png]] Don't assume, Know! 21:54, 17 December 2008 (UTC)
 * Who or HOW can you generate so much gold in this game? I must not be playing it right! I have 24K in storage and I feel so happy to have gained that much over 7 characters! What is the secret?--SaphyreRose 02:31, 18 December 2008 (UTC)
 * To SaphyreRose: It's not hard. Some basic stuff, choose function over fashion, collector weapons go up to max, and can be free, by collecting the required trophies.  Collect all the "garbage" drops from killing uglies and sell to merchant, you can identify white drops and increase their merchant price by a small amount, etc.  Save crafting mats for armor crafting rather than buying from merchant.  Sell "hot" items on the first market, buy back on the third or fourth market (i.e. The fourth year mini-pets will sell for a fair amount when they come out, several months later they can be bought back at a fraction of the cost you sold it for). Then there is the favorite of everyone, repetitive farming... High end power-selling is another way.  There is only so much you need, the rest is just fluff. Drakora 20:36, 18 December 2008 (UTC)


 * The secret is you tap into your inner greed, fabricate an outright lie and then use that lie to leverage the greed of another unsuspecting player into handing over their account. From there you steal everything they have and wave goodbye. Please note that very few legitimate players will have that kind of money and even fewer will make offers to give it away like that. It's a scam, plain and simple. Nothing more, so don't believe that the scammer indicated in those screen shots actually has those assets, because the chances are that the person probably doesn't. ;)


 * Edit: Woops. I was thinking of the screen shots in the next sub topic. D'oh! -- WarBlade 03:07, 18 December 2008 (UTC)


 * Autobanning for trading 100K vs nothing would be nasty for those that have several accounts... I'm working on treasure hunter on my main account and when my second account has around 200K in inventory, 100K will go to my main, without giving anything in return. --Lady Rhonwyn 19:42, 18 December 2008 (UTC)
 * Besides, it would be trivial for goldsellers to sell 90k, or 50k, or even 20k at a time to avoid this... or even to ask for a worthless item in return. Gold sellers though can be detected by other more reliable means. -- [[Image:User_Alaris_sig.JPG|Alaris_sig]] Alaris 20:08, 18 December 2008 (UTC)

Is this a scam?
(Renamed from I didn't know were to put this but he is either scaming me or has made something to make lot's of K's)

Image:Scam1.JPG Image:Scam2.JPG --The preceding unsigned comment was added by User:Razsel (talk).
 * That's a scam. It's impossible even for GMs to generate money or items - he's just trying to steal your account.  &not; Wizårdbõÿ777  ( talk ) 17:47, 17 December 2008 (UTC)
 * That is a scam. No one ever, ever needs to have access to your account for legitimate reasons! Thank you for the report but in the future, it's fastest and best to send to . -- Gaile [[Image:User gaile_2.png| ]] 21:15, 17 December 2008 (UTC)
 * And Wizardboy777 is correct: We (meaning Guild Wars Team members and NCsoft employees) cannot generate gold or items. Nor can anyone else. -- Gaile [[Image:User gaile_2.png| ]] 21:19, 17 December 2008 (UTC)
 * Please read the login Announcement before you enter the gameclient. Anet is trying very hard to help you fight scammers like these and prevent account loss due to this kind of behaviour grumbble . -- S ilverleaf   [[Image:User Silverleaf sig.png]] Don't assume, Know! 21:59, 17 December 2008 (UTC)

My Ban
-- > This is an exact copy of the thing on regina's kokuou asked me to ask you the same question so here it is :) <-- Hi,yesterday i got banned on GW just for recruiting ? I'm wondering how can i get banned for just saying "Finakky funny [aids] is recruiting blablabla pvp thing blablabla".The reason is excessive spamming but there already is a spam filter.I also switched village quite often to get to more people because i wanted to get my guild active.Is this actually ban worthy ? Lilondra   *gale*  07:10, 18 December 2008 (UTC)
 * You'd probably be best asking this question to Gaile, as she's the Support Liaison. Also, just because there is a filter, it doesn't give you a license to spam. The filter is there as a safeguard. It's the same reason people can still get banned for excessive swearing. --Kokuou 08:46, 18 December 2008 (UTC)
 * Yh but i just recruited i mean tons of people are constantly spamming WTS and WTB to me it is actually normal you ctrl +c ctrl +v youre recruit message just like the rest ? Lilondra  [[Image:User_Lilondra_Eviscerate.jpg|19x19px]] *gale*  09:27, 18 December 2008 (UTC)
 * I checked with the team, and you were putting up an excessive number of advertisements for your guild in All Chat, and as such, were marked for spamming which resulted in a block of your account for 72 hours. (This was not a ban, which generally means "account termination." This was a temporary block or suspension.) We act on reports and by observation; others who engage in spamming may be reported via the in-game /report system. Please use the proper channel to recruit and please be considerate in the number of times you repeat your messages. -- Gaile [[Image:User gaile_2.png| ]] 20:12, 18 December 2008 (UTC)
 * Well I got that thats not the problem the problem is more the "other" viable options.You cant rl y expect us to put it in trade chat can you ? in trade chat pretty much everyone ctrl+c ctrl+v's there message. 07:23, 19 December 2008 (UTC)
 * Recruitment is not the problem, not at all. The problem arises from frequent, repeated messaging. Spamming is placing a repeated message in a district. And by "a lot," I'd say that's probably more than, say, 3 or 4 messages, but that's just my own appraisal, not an official stance. It's tricky, because you want to catch people as they come and go, I do understand that. But on the other hand, those folks who are in town don't want to keep seeing the same message over and over again in All Chat. So the recruiter has to show good judgment in what he posts and in using the proper channels, too. -- Gaile [[Image:User gaile_2.png| ]] 09:18, 21 December 2008 (UTC)

Hi Gaile
I'm a player from China,and I need your help. My friend Xiao, bought the game on december 16th. He played the game no more than 12 hours, the next morning, found account has been blocked. Then he contacted the Guild Wars Customer Support Team. Support Ticket:081217-000603

To be answered:"Your account was permanently closed because you were found to be associated with the sale of in-game items for cash or other items with real world value..."

As a matter of fact,He never Trading with anyone,or ever talk. They can search the data records. He play Alone.They have imprisoned an innocent man! We all felt very sad,He is an Ordinary player,play Guild Wars only for fun, and He love this game. Although the chinese Server has been closed,He came to the here.

Now what can we do ? Contact me as soon as possible.--Teddy_Bear 06:35, 19 December 2008 (UTC)


 * Please do not post email addresses on the wiki. -- WarBlade 06:58, 19 December 2008 (UTC)
 * Oh I'm sorry...I will remember it--Teddy_Bear 07:07, 19 December 2008 (UTC)


 * I have asked for some information on this matter. I do not have the details, but I will see if I can learn more. -- Gaile [[Image:User gaile_2.png| ]] 09:49, 21 December 2008 (UTC)
 * In checking with the Support Team lead, the team has multiple proofs that the person was involved with a real-money trading group. He is welcome to discuss this with the Support Team, for they have all the data on this case. I am sorry that I could not assist more. -- Gaile [[Image:User gaile_2.png| ]] 20:25, 22 December 2008 (UTC)

Guild tab staying blank
Hi!

On Dec 14 after leaving my guild to join a new one, I accepted the invite, but nothing happened despite clicking "Accept invite" multiple times. Then I relogged and opened my Guild tab to see if I had joined. It was blank! I had no tag or cape either, and I guessed that it was simply guild database server lag causing this. After waiting for several hours, relogging, restarting internet and such I made a support ticket. The person who invited me to the guild could read under "Guild history" that I had joined the guild, but I was nowhere to be found in the roster! It didn't say I had left the guild either.

Almost a week later with no signs of update from ANet's side I'm now writing this as nothing has changed. I changed computers, got a mate from US to log in to the account, received several guest invites that I don't get the usual notice of - when they try teaming up with me and manually porting there it can't either, found out that despite having no tag or cape, inviting me as a member to other guilds fails with the message I am in a guild, and even attempting to create a new guild myself causes an error. As a GvG'er this is a quite annoying issue, as it leaves me unable to play and even attend in the snowball AT's that I had planned to :(

Hoping for some luck, before you guys go on holiday. Reference #081214-001121 --SuneC 13:23, 20 December 2008 (UTC)


 * That is a pretty unusual bug. I've asked the team to take another look. It could be that they're having another team check, like QA for instance, but I am not sure. I'll let you know when I hear more. -- Gaile [[Image:User gaile_2.png| ]] 09:48, 21 December 2008 (UTC)


 * The problem has now been solved! TY very much for having a look at it aswell. Have a merry xmas and a happy new year :) --SuneC 16:54, 22 December 2008 (UTC)
 * So happy to hear things are ok now, Sune. Thanks for letting me know, and Merry Christmas to you, as well! -- Gaile [[Image:User gaile_2.png| ]] 20:29, 22 December 2008 (UTC)

Support Issues - Xunlai Registering
Hi Gaile, I haven't had a response in regards to the following pick: Activating Key Codes [Incident: 081214-000103] Can you please take a look into this it has now been 7 days with this issue being outstanding. I want to activate some more accounts, but I'm holding off until this issue is resolved. Toffin 00:57, 21 December 2008 (UTC)
 * Hello, Toffin. I have checked this ticket and it was indeed forwarded to the web programmer a few days ago. However, he has not yet had a chance to get back to the Support Team on the resolution. I have emailed several team members to ask about this, and am hopeful you will hear back soon. (Keep in mind this is the weekend so at the earliest you would hear on Monday.) Thanks for your patience, and I apologize for the time this is taking. -- Gaile [[Image:User gaile_2.png| ]] 09:39, 21 December 2008 (UTC)
 * Thank you Gaile, I have been running out of room (thinking he is the biggest pack rat) so I went out and search all of Chicagoland for some GW:Factions Accounts at Best Buy. Total 11 to be exact, I have only activated 3 and wanted to make sure when I do the last 8 I dont have this issue as well. BTW Monday is cool, just stinks I couldnt get those 3 activated for the tourny, but life goes on... Happy Wintersday... off to farm some sweets... Toffin 16:01, 21 December 2008 (UTC)
 * Hi again, Toffin. I wanted to let you know that one of our team members manually toggled the account today (yes, it's Sunday, but we do our best :) ) to send a confirmation email to you. Could you please let me know if that worked and if you're good to go on that account? Thanks. -- Gaile [[Image:User gaile_2.png| ]] 21:21, 21 December 2008 (UTC)
 * Well I still haven't received an email to any of the email addresses that were provided. I have sent test emails to all 3 and im getting those. So I dont know what the issue is... Toffin 21:45, 21 December 2008 (UTC)
 * The email informing me of this transmittal was time-stamped for less than 1 hours ago. Did you check recently? -- Gaile [[Image:User gaile_2.png| ]] 21:46, 21 December 2008 (UTC)

Email just checked, nothing... Toffin 21:48, 21 December 2008 (UTC)
 * Test email sent from one of my business accounts -- please let me know if you receive it. -- Gaile [[Image:User gaile_2.png| ]] 21:53, 21 December 2008 (UTC)
 * Received Email and responded...Toffin 21:55, 21 December 2008 (UTC)
 * Response received. I'm afraid that I've done what I can for today. I was hopeful that with GM Wumpus having toggled to activate the process manually we'd find we had a resolution. But at this point, I have to ask for the web programmer's time to look at this puzzling issue. I'm real sorry we can't address it today, Toffin, but we'll keep it on the radar and get it worked out! -- Gaile [[Image:User gaile_2.png| ]] 22:00, 21 December 2008 (UTC)
 * No Problem, I was hoping as well... I have 8 more to activate and dont want the same to happen. I want to make sure these work out first. Thank you for trying Gaile and Wumpus :) Back to farming I go... Toffin 22:07, 21 December 2008 (UTC)

Hi Gaile, Any news today? Toffin 00:35, 23 December 2008 (UTC)
 * All should be functioning now. I will update the ticket. That is the best place to have a discussion of this nature. Thanks. -- Gaile [[Image:User gaile_2.png| ]] 00:47, 23 December 2008 (UTC)
 * I tried activating another account same thing... will update ticket Gaile. Toffin 01:01, 5 January 2009 (UTC)
 * We think we have identified the problem, and you should be able to register now. Please let me know if you do not get information about that within the next 24 hours. Thanks for your patience -- this has been an interesting case but we should be fine now. -- Gaile [[Image:User gaile_2.png| ]] 07:25, 8 January 2009 (UTC)
 * Gaile/Wumpus/Daisy/ApplePython and the other dev team members, I want to personally thank you for your work on this issue I had. Many kudos to all of you. Toffin 04:38, 13 January 2009 (UTC)

Server Problems
The server seems to be having the same problems as last weekend. With missing guilds, high lag in chat channels, disconnects and errors 7, 40 and 13. Any word on this Gaile? --92.235.60.31 13:35, 20 December 2008 (UTC)
 * Hi. I have not seen anything from our Network Operations Center, nor from our internal IT Team about this. As a player, I know that events bring out a lot of people, and I do generally see a bit more lag -- or at least think I see a bit more lag (my ISP isn't the best) -- when I'm playing. However, we have a lot of servers, and we're not trying to squeeze more than they should hold as some sort of economy measure. :) This means if there are incidents of this kind, things aren't as they should be. Have you submitted a support ticket about this? I don't really want to raise an alarm with the teams unless I know there are tickets on record to which I can direct the team's attention. Thanks. -- Gaile [[Image:User gaile_2.png| ]] 09:14, 21 December 2008 (UTC)

Better report system
Hey again Gaile,

Guild Wars really does need a better report system. The current system requires you to target them and select report. But most of the people who should be reported leave the town before we can report them! Cant you allow reporting to be used anywhere at anytime by anyone? Rather than me having to fill in several complaint tickets on the NCSoft site every day (even more uring festivities). Please? --Burning Freebies 21:00, 22 December 2008 (UTC)
 * You can also type /report and their Nickname and it'll also work (like "/report Burning Freebies") but yes, most people leave their districts before and human has a chance to react. The system is probably their so you can't baselessly report anyone you want. So you have to actually be their as an eye witness. but there should be some kind of "buffer space" so you will still have, let's say, one minute to report anyone that left the district... &mdash; Poki#3 [[Image:User_Poki_Signature.jpg|19px|My Talk Page :o]] 21:42, 22 December 2008 (UTC)
 * You're right, it's frustrating to find someone, tag 'em, hit /report, choose a reason, and find they've left the district. I've been there/done that myself. But here's what I do. When I hit /report, if I get the "That person must be in your district in order for you to report them" message, I have the name in my cache and I cut and paste it into a ticket and submit that way.
 * I've asked about cross-district reporting. There are concerns about abuse of the system (social engineering, harassment), it's true. Plus, enabling that system would also take programmer time. However, this is something the team said they will consider for the future. In the meantime, once you have a PlayNC support account -- which takes just a couple of minutes to set up -- filing a report is pretty swift and painless. :) -- Gaile [[Image:User gaile_2.png| ]] 21:53, 22 December 2008 (UTC)
 * How about something similar to a quick link, when we type /report we get the same screen but with a link at the bottom that opens up a webpage to directly submit a report/ticket. --<font color="#FFC125">King Of Kamelott [[Image:User_KingOfKamelott_sig.png|15px|Talk Page]] 03:46, 23 December 2008 (UTC)
 * I've asked about that in the past, but it's not possible to tie the game to the support system in that way. For Guild Wars 2, perhaps it will end up being possible, I'm not sure. It certainly would be a nifty feature! -- Gaile [[Image:User gaile_2.png| ]] 20:37, 23 December 2008 (UTC)

Kick System and more accurate Restore Connection
Hey GG, i have been seeing more and more people, leeching or being rude and scamming in runs or groups. I think that a Kick System would be good, basically my idea is, X player is being rude, and player Y is also being rude, while the player Z is trying to scam (not paying). The group has 8 people, but they can't do anything, and the runner says he will leave if the last guy doesn't pay. So, here's where the Kick system makes presence. It allows the "good players" to vote to kick player X and/or player Y and/or player Z. This can sound weird and not accurate, but actually if the 5 good players vote to kick player X while the other two don't, he gets kicked and goes back to the last visited town. So, if most players votes to kick a player, he will get kicked, no need for the other two to vote, as it will be the same if they are like from the same guild and are both scamming, etc. It will also work if only the party leader could kick, but that is inaccurate because people can actually pay and the leader kicks them after paying, so i guess a "majority of votes" would work good. Thanks for reading, and the last part of the title i don't think i need to say why, do i? ;) -- Inflame 15:15, 23 December 2008 (UTC)
 * The problem with this, is that it can easily be abused. Player A, Player B, and Player C are in the same guild. They decide to do a mission and on their way there they pick up Player X. They all play along, until Player X gets a perfect Crystaline drop. Players A,B, and C now kick player X and steal his loot. --<font color="#FFC125">King Of Kamelott [[Image:User_KingOfKamelott_sig.png|15px|Talk Page]] 16:48, 23 December 2008 (UTC)
 * Hmm, good point, didn't tough of that. O_O Nevermind then. -- Inflame 17:06, 23 December 2008 (UTC)
 * I have mentioned the disadvantages of a "kick system" quite a few times in the past, and King struck on the major drawback. The design team has not felt it would be a good implementation for the game, although of course they could make the decision to do so in the future if they came to decide the benefits outweighed the drawbacks. -- Gaile [[Image:User gaile_2.png| ]] 19:19, 23 December 2008 (UTC)
 * One solution to that drawback would be to have any assigned items be removed from the map when a player is kicked, and placed in the unclaimed items box when he is returned to town. That would eliminate abusing the kick function for a rare drop.--Pyron Sy 00:45, 24 December 2008 (UTC)
 * But what about extortion? Lets say Player A,B, and C (Gotta love these guys) are playing with player X, and are almost done with a mission. Then player A,B, and C all demand to get payed a certain ammount of gold, or else Player X gets kicked. --<font color="#FFC125">King Of Kamelott [[Image:User_KingOfKamelott_sig.png|15px|Talk Page]] 03:49, 24 December 2008 (UTC)
 * Personally I'd like to believe that there are far fewer people who'd abuse the system than people who would use it fairly. One of the reasons why I stopped playing with random groups is because in most cases there would be a leecher, or an annoying little prat who'd spam team chat / our radar. Usually you're well on your way and happy to finally be getting somewhere, so it's too tedious to start all over. (Especially because /resign only works when ALL players use it.) An ability to kick that player would have been perfect, and certainly would have improved the gaming experience. Instead, since no such feature existed, I've seen other players ragequit over it, which usually ended up leading to a team's failure at a mission. GW is set up for team play, so it's not strange to want better support features in the game for it. The gameplay experience is unfortunately affected by the occasional bad egg, and usually filing a support ticket is too little, too late. You still have to start over Mission X, or had to put up with the abuse of Player Y for too long just to get something done. Pyron has suggested a useful solution to one of the /kick issues, so I'm sure that a feasible system could be worked out. The key question is if ANet has time and resources available to work on such a system, and are they willing to put people to work on that, rather than on something else? -- [[Image:User_Elveh_sig.png|15px]] Elv 10:11, 24 December 2008 (UTC)

It all sounds good until you're the one that gets kicked for absolutely no reason. To quote Dr. Cox on Scrubs "People are bastard coated bastards with a bastard filling!" You can't regulate that very well, just as it's hard to regulate the leechers and the agro-meisters. It's best just to try to cope with them, and if you come across people you don't want to play with on your team, then don't take them the next time.--24.92.116.83 01:36, 30 December 2008 (UTC)

Guild Hall Crash
Your support expertise is needed. &mdash;  Jon  18:42, 23 December 2008 (UTC)
 * Actually, what is needed is a support ticket, as the poster has been informed. The only way that the issue can or will be addressed or resolved is via a support ticket. A ticket will allow the team to define the issue, to follow up to obtain additional details, and to inform the player of the outcome of the investigation. -- Gaile [[Image:User gaile_2.png| ]] 20:35, 23 December 2008 (UTC)
 * Ok, thanks. &mdash;  Jon  20:38, 23 December 2008 (UTC)
 * Thank you, Jon. -- Gaile [[Image:User gaile_2.png| ]] 20:59, 23 December 2008 (UTC)

I'm getting annoyed, meh
So, I'm trying to have a meaningful conversation with some people in Ascalon when, wouldn't you know, about 20 guild recruitment msg's pop up. Could I get banned for reporting these people for spamming every 10-20 seconds? They could just open a recruitment party search...Yes, I'm sadistic, for wanting to break the age-old tradition of people spamming 'OMFG RECRUITING JOIN UZZ LOLOLOLOL111!!1!!!!!!!!!eleven!!1!1!' Hylas 20:04, 25 December 2008 (UTC) -- :P


 * Report is your friend and "Spamming" is your check box of choice. -- WarBlade 04:31, 26 December 2008 (UTC)


 * Thankee ^^
 * evil grin* Hylas 10:09, 2 January 2009 (UTC)

Guild Tags
how far can i go with creating guild tags withouth getting banned for it? one time i was in We Play With One Hand[Wank] and got a 3 day ban for that, but it's not rly offencive tbh78.20.153.111 17:59, 26 December 2008 (UTC)
 * Players might consider the combination offensive. Better to play clean and save. -- S ilverleaf   [[Image:User Silverleaf sig.png|Special:Contributions/Silverleaf]] Don't assume, Know! 20:29, 26 December 2008 (UTC)
 * I have a pretty good sense of humour, but in the context of the game, I agree with the Support Team member who weighed the name report and chose to block that guild name. Choose wisely; consideration for the global community is key. -- Gaile [[Image:User gaile_2.png| ]] 23:56, 26 December 2008 (UTC)
 * A key opportunity to expand on Gaile's last statement there. :D Do whatever you feel like doing to get the most enjoyment out of the game, unless such actions negatively impact on another person's enjoyment. In this case someone out there is bound to take exception to that guild tag, so it would pay to avoid using a tag like that, whether you personally feel it is offensive or not. -- WarBlade 06:07, 27 December 2008 (UTC)
 * It is offensive - especially in Britain and (I believe) Oz. May I suggest We Play With One Hand [WASD]? -- snog  rat [[Image:User Snograt signature.png]] 07:09, 27 December 2008 (UTC)

I come from britain and i dont find it 'offensive' so stfu? and We Play With One Hand [WASD] is absolute bullocks! LOL BOBO
 * Global Community sensitivity. I find st.. offensive. Funny to one is offensive to others. Take consideration and make it humourous. Not tasteless. -- S ilverleaf   [[Image:User Silverleaf sig.png|Special:Contributions/Silverleaf]] Don't assume, Know! 17:34, 28 December 2008 (UTC)
 * I actually think We Play With One Hand [WASD] is quite good tbh. In any case, remember, Just because you don't find it offensive, doesn't mean others won't. Oh and don't be so rude telling others to stfu seriously. Even though its the internet, try to be nice :) --Stu 18:35, 28 December 2008 (UTC)
 * We Play With One [Hand]. -- S ilverleaf   [[Image:User Silverleaf sig.png|Special:Contributions/Silverleaf]] Don't assume, Know! 18:51, 28 December 2008 (UTC)

Trade Scam
Is the trade scam, where a player will repeatedly change a trade first with the real item and then later with a fake look alike item, a bannable offence? I ask because reporting takes a decent amount of time if you go through the website and I want to know if I should bother doing this? 122.105.155.110 07:06, 27 December 2008 (UTC)
 * Any scam is a violation of the Rules of Conduct, and potentially bannable. --[[Image:User Wynthyst sig icon.png | Wyn's Talk page]] Wyn 07:08, 27 December 2008 (UTC)
 * I'm not going to bother reporting someone for a "potential ban". I already wasted my time not getting what I wanted, I don't need to waste another 20 mins to give someone a tssk tssk. 122.105.155.110 07:13, 27 December 2008 (UTC)
 * What you describe is absolutely a scam. If it can be established that it took place, that person will be actioned by the Support Team. I strongly encourage you to fill out a ticket -- it only take a few minutes and removing people like that is very helpful to the overall community. There's a real informative new Knowledge Base article about reporting, just went up a few days ago. (You can search for it in the KB.) Please do consider helping out by letting the team know about what happened. Thanks. -- Gaile [[Image:User gaile_2.png| ]] 07:17, 27 December 2008 (UTC)
 * Can you please change the in game reporting menu for scamming to allow for reporting of people who have left the district? A lot of bots these days will advertise they are selling CD Keys but will leave a district before you can finish typing their intentionally long and difficult to type names. The same thing happened with my trade scam guy, he left the district and put me on ignore and I had to report through the website. 122.105.155.110 07:42, 27 December 2008 (UTC)
 * I have a request in for cross-district reporting, but there are concerns and issues with it on a few different levels, so it remains to be seen if that can/will come into being. In the meantime, the team has told me that in-game /reports for scamming are not nearly as effective as the website (ticket) system. This is because scamming is difficult to prove and the player being able to give more details than just a name -- like where you are, what happened, the character names involved, etc. -- will help the team nail more scammers than an in-game report, whether in the district or outside of it. IOW, it's always preferable to use the website link for scamming over the /report option. Thanks for taking the time to let the team know about the issue you experienced. -- Gaile [[Image:User gaile_2.png| ]] 07:47, 27 December 2008 (UTC)
 * Also, the support site allows you to attach screenshots of conversations that I'm sure you have available. --[[Image:User Wynthyst sig icon.png | Wyn's Talk page]] Wyn 08:42, 27 December 2008 (UTC)

Leeching Issues
Hello Gaile. I've been playing Guild Wars for well over 2 years now. After playing PvE for a long time I'm absorbed in PvP. My problem is in Fort Aspenwood. I've been playing on the luxon side for a few weeks now and I must say, 75% of the time there is at least one leecher. I'm not totally sure what can be done about all of them considering many times you don't get enough people that take the time to report the leechers. I played a match a few minutes ago that had 3 leechers (from the same guild!) and that just pushed me over the edge. The fact that you don't need a group and that you got large amounts of faction there make it leecher heaven. Guild Wars has been my favourate game for such a long time, but every time I try to play my favourate competative mission, I end up getting so angry over all the leechers that I just quit. I'm dissapointed that I've been looking around in stores for other MMORPG's (too cheap to pay for WoW). I'm not completely sure if you can do anything to help but I just needed to voice my opinion somewhere. The only solution I can think of that is better than the current one is maybe having players type a random given phrase before entering the battle, kind of like the thing you have to type out before you make an account on a website. If the players down't type it in a certain amount of time, the battle starts without them. Thats all I can think about and thanks so much for reading my big rant. Merry Christmas! -- DoD
 * I guess the answer is: Players need to help. There's a system, and it only takes a few reports to make a "leeching" report stick. But we need a number of reports rather than basing all actions on a single report in order to prevent abuse of the system by fake reports. If players can't be bothered to help with a report then I don't know what else to suggest. :( (Certainly it is not feasible or even possible to put staff members in each instance to observe, as has been suggested in the past. That would be a huge waste of resources on both a personnel and financial level.)
 * My suggestion is that you tell your fellow AB team members, "ArenaNet really does read the reports and they will take action of these leechers, if we all do our part and hit /report when we spot a leecher." I hope that the other players will join you in a report so we can get out the leechers. -- Gaile [[Image:User gaile_2.png| ]] 21:33, 30 December 2008 (UTC)
 * Hi Gaile. I'm also having some issues with this. Playing in Fort Aspenwood, I noticed that most of the time there's at least one leecher on the team, but no one else reports him/her. Even after telling people how leechers are a problem, telling people to report them, showing how we lose because of the leechers...No reports.
 * This isn't anything Arena Net can solve, unfortunately, but my issue is something slightly different: after noticing how the /report system often doesn't work, I decided to submit support tickets through the Support section of the site. However, a GM replied to me that the leeching system is automated, so there's nothing they can do to leechers despite my ticket. IMO, this is a problem; if the /report system doesn't work and submiting support tickets also doesn't work, we're left without any way to punish leechers. Erasculio 23:47, 5 January 2009 (UTC)

European Guild
I am in a fairly high ranked GvG guild and we have a problem. Our caller is on a European account. He did this because of back when which area you were in mattered but when they took away the feature to change back he was stuck there. This means we have 7 American players and 1 Euro. So, when we fight a Euro team we are stuck on European servers. This means increased latency for everyone on our team which means we can barely interrupt 1 second casts. I was wondering if you can do ANYTHING about this. I know there are quite a few American guild that have this problem and I think it would help Guild Wars as a whole if you helped the American PvP community. Thank you so much in advance! 70.240.220.161 20:53, 29 December 2008 (UTC)

-- Gaile 22:09, 30 December 2008 (UTC)


 * Gaile, that 2nd paragraph is not me. The second paragraph is a guy who forgot to add a header. 70.240.232.198 22:55, 30 December 2008 (UTC)


 * Oh gosh, I'm sorry! It said "was also" and I thought it was the same account. Ok, in the case of guild resets, we're not able to reset guild territories (or rename guilds), so the only options are to (1) continue as is or (2) recreate the guild and start over. Neither is the perfect answer, and I'm sorry for that. -- Gaile [[Image:User gaile_2.png| ]] 01:14, 31 December 2008 (UTC)
 * I've done resets by two topics instead of one, a rollback (to add my signature to avoid confusion), and strike-overs. I hope I have done this to conform to wiki practices -- please let me know if I need to tidy further. :) -- Gaile [[Image:User gaile_2.png| ]] 01:22, 31 December 2008 (UTC)


 * I need to clarify.The problem is not with the territory. The problem is that he is on a European account which means if we fight a euro team there are 9 euros and 7 Americans which almost certainly means euro servers. I was wondering if there was a way to reset his account not the guild. Thanks once again 70.240.243.8 22:37, 31 December 2008 (UTC)
 * Players can reset their territories within their individual game accounts, but whether that would effect on what servers a guild match is played is something I do not know for certain. For further information or assistance, the guild leader should consult the Knowledge Base within the Support system and/or contact the Support Team. Thanks. -- Gaile [[Image:User gaile_2.png| ]] 22:40, 31 December 2008 (UTC)

Is syncing in RA/SA/FA/JQ against the EULA?
As I'm sure you know, a lot of people among the community sites are debating whether syncing is considered exploiting or cheating or not. Until the devs get around to fixing it, can we consider it a reportable offense? It'd be nice to get an answer from an ANet representative. 68.96.139.241 21:45, 29 December 2008 (UTC)
 * Somehow I'd say no it's not a reportable offense nor really cheating. #1, you'd have to be able to prove a sync occurred (not necessarily an easy thing to do), and #2 you'd have to prove that synching guaranteed a victory by the sheer use of it.--24.92.116.83 01:53, 30 December 2008 (UTC)
 * I've herd they're looking into it, as it is now, enjoy your cancer-ridden sync-arena. --<font color="Black">Cursed Angel [[Image:User Cursed Angel Signature.jpg|19px|y so srs?]] 19:16, 30 December 2008 (UTC)
 * I have been asked about this often, both in the past as CRM and more recently as Support Liaison when the team escalated issues to my attention. Regina brought this up again with the design team pretty recently, and the designers are still discussing this matter as far as possible changes. In the meantime, they do not consider syncing an exploit or a cheat. -- Gaile [[Image:User gaile_2.png| ]] 19:33, 30 December 2008 (UTC)
 * Thank you for clearing this up for the moment. My husband and I are in FA frequently with a friend. Even without syncing we tend to end up on the same team. I'd hate to be reported for something not in our control. Perhaps something can be put in place that recognizes tags of the same guild and keeps them apart. -- Falaria talk [[Image:User_Falaria_Falspider_sig.png]] 17:33, 3 January 2009 (UTC)
 * Not sure that's entirely fair as a system. Any sort of random area should be just that: random. It shouldn't be synchable, but it shouldn't discriminate against certain guild tags either. If you're in a big guild that plays a lot of RA, there's a fair chance you'll end up in a team with a guildie even without synching it. It wouldn't be fair to remove that chance, any more than it is fair to allow people to synch. -- [[Image:User_Elveh_sig.png|15px]] Elv 13:50, 7 January 2009 (UTC)

Dear Gaile, Firstly: Happy moo moo Year! hope it brings you and love ones much happiness and prosperity. (2009 is year of the cow according to the Chinese Calander) Second of all, I am very confuse and shocked that the dev team does not consider sync an exploit and cheat, did the design/dev team intended for RA/SA/FA/JQ to be sync-able? Why was the name Random Arena used. Why was SA/FA/JQ although does not contain the word "Random" using the Random Arena join battle system without letting players form team first? What is the purpose of winning 10 (might have been change) wins to get pass Random Arena as a Random team and proceed to Team Arena? What is the purpose of Team Arena then if Random Arena is meant to be sync-able? What do you tell the players who joins random groups, after possibly 50 bad groups finally gotten into a decent group and upon the 9th wins they get wipe by a sync group? (50 bad groups might be a bit of an exegeration) Please, I like to know. Thank you for your time. somehow the siggy is not working yet again. Let me ask another question: A sync team that has been playing together and knows how to coordinate with the rest of the team up against a randomly form group of possibly no healers, players that brings bad build, players who lag, players who leech, players who wants to play but have no idea how to play well, and any possible RANDOM "mishaps" is not an exploit or cheat? 04:03, 9 January 2009 (UTC)


 * Thanks for your new year's greetings -- that's very nice of you! I wish you the game happiness in The Year of the Cow. :)


 * As I mentioned, I checked again with the team, and the answer remains: Syncing is not currently considered an exploit or a cheat. The team does understand that syncing frustrates some players and that some of them would like syncing to be addressed either through a change in game mechanics that prevents it, or by ruling it a disallowed gameplay factor, in which case Support might be asked to action accounts of those involved (if it were even possible to verify that). All I can say is that the team does understand the breadth of feelings on this matter and they'll weigh possible changes to practice or policy in the future. -- Gaile [[Image:User gaile_2.png| ]] 04:32, 9 January 2009 (UTC)


 * Well, in places like Random Area where its, by name, is supposed to be Random, having it be the such would be good. True to name, and all that jazz.  Could just change the name to Sync Area since its more sync than random these days :P  118.92.180.68 04:35, 9 January 2009 (UTC)
 * Thank you Gaile for reminding everyone that syncing is not an exploit nor a cheat. I and many other players love to sync so much and rack up our faction that way, so thank you for making this such an enjoyable game! Loves to Sync 17:24, 9 January 2009 (UTC)

Thanks Ms Gaile, love it when there's an answer to question that's been asked, I've been asking this for ages, this is the first time I have some sort of a real answer, see the above reply before this one, need anymore proof that players sync? read forums, they practically flaunt it at your face on top of the frustration they added in Random Arena, as if getting a decent group isn't hard enough already. One can even find guide on forums on how to sync. Doesn't matter what the development team at Arena Net think about sync at this time, it is an exploit and a cheat, Arena Net can't think of how to address this problem is what i am thinking. if that's not enough proof to Arena Net that players sync and create unpleasant game environment look at this picture http://wiki.guildwars.com/images/4/4a/Wesynced.jpg did 5 flawless run with random players and we came upon this sync group, wipe under 2 seconds, and that's what they have to say. Want the sync group picture, its in my screenshot folder. Pumpkin pie 03:37, 10 January 2009 (UTC)

Possible Solution: This could solve the problem: 1 balthazar point every 5 non-consecutive wins. Return party to Random Arena Island every game, win or loose.Pumpkin pie 01:21, 16 January 2009 (UTC)

Syncing should be removed by adding in a random wait time for RA. Don't display the timer. The reason people who sync like it is because it makes RA so much easier, when playing against an actual random team, or to a lesser extent, they want to PvP with friends, and get their butts kicked in TA, however, there is still AB. I'm willing to bet that if they fail to sync, that they leave the group they are in, causing a second problem, quitters. For FA and JQ, there is nothing Anet can do, since there are only about 2 instances of them that run. I don't think syncing is rampant in FA and JQ. Since there are only 2 instances, it is very probable that if you finish one, then immediately enter another, that you'll get a similar team as before.StatMan 15:04, 12 January 2009 (UTC)

Suspended Account

 * my account was also suspended today for a innappropiate name and i believe it was due to a player spamming me in gates of Kryta and me and my wife were doing 600/smite runs out of gates of kryta and i think he reported cause he got mad.i asked the player to stop spamming me invites to go with us and i even said please and me and my wife proceeded to do our 600 run and after about 10 mins into the run i got suspended for 71hours due to a innappropiate name which was not true,my chars name was A Monk that Smokes...please tell me whats wrong with my name i have been a more than perfect GW player for over 2 years i also played the Beta when GW was first introduced.never have had issues before and would like to know how to fix this there is nothing innapropiate about the name.i rarely cuss in game due to kids playing online and its all about respect anyways,im also a member and admin over 5 servers of another online game that is a FPS game and we have children in game also and i know how to act and not have vulgar names.i think this should be resolve asap because this was an act of anger from that player.(signed Red Neck Smoker)


 * Hi. Support doesn't have the ability to reset a guild's territory, so with regret there would be nothing to be done about the guild territory at this time. But let's talk about the other issue: Yes, one of your characters was blocked, but not the one you've mentioned. A different character name was blocked for racist overtones: You might recall the one with "spear" in the name? Out of consideration for your request for a review, I discussed the name with both a Support senior and the team lead, and they both felt that it must remain blocked.


 * Interestingly, though, the use of "creative spelling" for the "F-word" in your guild's name caused it, also, to be blocked. You may not be aware of that because the one block would probably make the guild name block invisible at the current time. You are listed as guild leader, so you should be prepared to recreate that guild with a name that does not attempt to use Spoonerisms or spelling errors to introduce offensive words or phrases into the game. We're particularly concerned about character and guild names because other players do not have the option to filter them on their own. Fortunately, I don't see the guild on the Guild Ladder, so I am hopeful that the recreation will not pose too much difficulty or incur too significant a loss, although certainly such loss and difficulty are something every player should consider when choosing a character or guild name. -- Gaile [[Image:User gaile_2.png| ]] 01:22, 31 December 2008 (UTC)


 * The guild was given to me from a friend i wasnt the one that created but thats ok,just wished they would have sent me some kind of warning i would have recreated it instead of blocking it,also will i just be able to change the name on the charactor? i named the char that due to the profession it was which was a paragon,so how many of my chars am i going to have to change? and will they give me the option just to change them i dont want to loss everything i got in deleting the chars.whats about the cashi put into the hall is that a loss too for punishment? jeeze a nice warning would have been effective and would have been nice to maybe get some kind of warning message so that it could have been corrected.(Red Neck Smoker 02:16, 31 December 2008 (UTC))


 * Sure, I can explain. After the block (which is only a few days), you will be able to change the character name. You will not lose anything -- the character and all items will be intact. As far as I could see, only a single character was involved.


 * As far as a warning about the guild name, may I ask what purpose that would serve? You cannot rename the guild, we cannot rename the guild. You cannot retrieve the items in the Guild Hall, nor can we. So it doesn't seem sensible to go through a warning process with potential discussion and monitoring to make sure a change was made, etc. It seems more logical to simply mark the guild for deletion and re-creation. In either case, the end result is exactly the same. -- Gaile [[Image:User gaile_2.png| ]] 02:48, 31 December 2008 (UTC)

well Guild was disbanned and the name that you all call racist overtones was also renamed,but heres a lil info i discussed this with a few other races and they (race not disclosed but same race that you are calling it a racial name)they also said there was nothing racist about it.just thought you might wanna know.appreciate the suspended account and the loss of 200k.(Red Neck Smoker 23:12, 1 January 2009 (UTC))
 * I'm sorry you're unhappy. Thank you for taking care of the problems. -- Gaile [[Image:User gaile_2.png| ]] 07:14, 8 January 2009 (UTC)
 * sorry for spamming your talk page today Gaile, but also just saw this issue here, just as a related and very quick aside: Anet itself has a history of adding content which could be considered as being racist or derogatory themselves. For example 2 of my closest friends quit playing GW when NF was released due to the racist overtones included within the game.
 * One of these friends is of of African decent, who admittedly is a wee bit on the sensitive side, quit playing due to what he perceived as a direct racist attack contained within the game. I have to admit that myself and our friends thought he was over reacting a tad, but we did see his point in that in introducing Elona as an African themed campaign and then making one of the new professions a profession that throws spears as standard, it did seem errr... less than Politically Correct as it so easily lends itself to a common racist insult and even if someone does not name their character to reflect this, it's so strongly implied that its really hard to escape.
 * The other friend is a practicing muslim who follows the sufi tradition of Tariqah, also known as a Dervish. Admittedly he has not taken a vow of poverty like many in this religion but he still found it highly offensive to see his religion portrayed in such a manner. I pointed out to him that in the past members of his religion had been embroiled in conflicts, but when he asked me if I would be offended if anet added a proffession called Catholics who ran around in closley resembling ceremonial attire, killing all and sundry, would I be offended? I did kinda see his point.
 * They however were not the only ones as many people around the introduction of elona commented that anet had played on negative stereotypes when introducing Elona.
 * I will admit I thought this was over reacting a wee bit and that to a degree was historically and geographically accurate however I'm a paddy myself (and a T-totaler), and I have to admit I wasn't too happy when anet introduced a drinks drop for St Patrick's day as I felt that reinforced the stereotype that we were all a bunch of drunks. I'm not asking for anything to be changed at this point, but just maybe in the future a greater degree of caution should be taken when introducing things which can so easily lend themselves to being interpreted in a racist or derogatory manner. -- Salome  [[Image:User_salome_sig2.png|19px]] 11:35, 22 January 2009 (UTC)


 * Africa has a rich and fascinating history and a beauty uniquely its own, and we're proud that we were the first game company to explore the lands and the histories that we touched upon in our game. The use of the spear as a weapon is historically accurate; its implementation was not / is not a slight nor a politically incorrect reference. Millions of points of data will corroborate this. The use of a Dervish is, I would warrant, no more targeted than the oh-so-typical "knight" with his many cultural (Catholic, Crusade, etc.) references.


 * In the end, both the game and the character type have been very well accepted, even celebrated. -- Gaile [[Image:User gaile_2.png| ]] 20:45, 22 January 2009 (UTC)
 * I see your point Gaile, however knights although affiliated with forms of Christianity are in themselves not actually a part of that religion. A dervish is however what members of that religion actually are. Thus your comparison isn't really apt. The comparison would be more apt if say you mentioned a rabbi or the like, as these are things intrinsic to that faith itself. Thus creating a profession called Rabbi which ran about stabbing people may indeed be termed racist or at least portraying Judaism in a negative light. I know however that as support manager and ex-community manager their is no way you can agree with me on what im saying here as it would portray A-net in a bad light, however the fact is that upon the release of NF the amount of people I saw running about saying "OMG Anet made a spear chucker in Africa!" was really quite substantial. Not to mention that NF's possible racist overtones have been discussed on many of the fansites. I myself can remember raising at the time of the first St Pat's day rasing my issues with you about the drink drops and the fact that it could be taken as a slight against the Irish quite easily. I hasten to say here that I don't think anet or any staff member within anet is racist in anyway, however I do think that perhaps the possible obvious negative player interpretations of these additions were overlooked. However on the flip side of all of this, I also believe that we as a people need to lighten up about race instead of jumping on the defensive every time something could possibly be deemed as being a racist slight, so I'm more playing devils advocate here than actually trying to garner in-game changes. -- Salome  [[Image:User_salome_sig2.png|19px]] 18:32, 24 January 2009 (UTC)
 * How many games have clerics, priests and templar? Be less overly politically correct imo. <font color="#A55858">Misery 18:39, 24 January 2009 (UTC)
 * Although i see your point misery, just to point out that the terms cleric and priest are generic general terms for people involved in religious ceremonies in various manners and thus not prescriptive of one particular faith, thus could not be taken to be from a certain group of people. As for templar, it is a Christian order of knight endorsed around about the 11th century which historically was involved in warfare and slaughter of many varieties. Sufism on the flip side is however not a warlike order and I think its tenants actually preach pacifism, thus joining that term and many of its integral characteristics (for example their garb and the female dervish dance which is a derivative of the whirling prayer that dervishes carry out) with violence could indeed be seen in a completely different light. -- Salome  [[Image:User_salome_sig2.png|19px]] 02:25, 25 January 2009 (UTC)
 * Zzzzz semantics. There are also "Bishops" in some games, including "Chess" amongst others. I don't think bishops move diagonally or kill people or use magic to heal people. The Dervishes are not called "Sufis" or "Sufi Dervishes" and the term "Dervish" has been used as ambiguously as "Priest" to describe beggars and vagrants. Misery   14:56, 26 January 2009 (UTC)
 * Misery are you unable to debate something without resorting to sarcasm? You do indeed have bishops in chess, however you dont get banned from playing chess later for naming the bishop something intrinsic to its existence. E.g. if you named it Bishop the Basher or some equal play on words you would not be banned from playing chess, however it does seem odd to be banned for calling a paragon, "spear chucker" when that is indeed a mechanic which defines its existence. Thus I am not advocating us going crazy with the P.C.-ness all i'm highlighting is that suspending someone for using a name derived from Anets own game mechanics seems a tad hypocritical. EDIT: also your point doesnt actually answer the fact that the armour design is clearly based on sufi attire and the dance of the female dervish and parts of the CE edition dance are also based upon sufi practices. -- Salome  [[Image:User_salome_sig2.png|19px]] 21:00, 26 January 2009 (UTC)
 * No, I can't actually debate without bein sarcastic, it's in my nature. I personally actually think it's pretty stupid to ban someone for calling their character some derivation of "Spear Chucker", R/Ps are commonly known in game as "Spear Chuckers", it's not an ethnic slur, it's a description of what they do. I think it's hypothetically possible for someone to get banned for discussing "Spear Chucker" hero battle builds in all chat. Also your earlier arguments failed to answer the fact that many renditions of "clerics" and "priests" use Christian symbolism. Ironically Christian groups do get pissed off about that occasionally, they also like to try and ban things which involves demons or the word "demonic". You always piss someone off. I'm sorry your friend took it so personally and decided to quit the game, but I can't say that I've ever quit something I enjoy because it included portrayal of my Irish, Scottish, New Zealand or Christian heritage in a negative light. <font color="#DD0000">Misery  10:04, 27 January 2009 (UTC)
 * Neither have I misery and I agree with you completely. I don't like censorship myself, I find it distasteful, but my aim in this debate was not to get more stuff censored but rather to highlight to Gaile that their are many points within the game which anet included which people have taken to be racist or in some way a slur against them, thus banning people for then just describing those mechanics seems a tad on the hypocritical side. For example if i named a charecter drunken paddy, i would probably have to change it even though on St Pat's day in game they start dropping drink left, right and center. -- Salome  [[Image:User_salome_sig2.png|19px]] 13:42, 27 January 2009 (UTC)