Login screen

The login screen is the first screen shown when you start up Guild Wars: the login dialog, announcements, and other current notices are drawn in front of the current character selection screen backdrop while the camera slowly orbits the area and the current theme music plays.

You can manage your options before entering the game, though key bindings are unchangeable outside of the game proper.

You can create a new account, recover a forgotten password, add access keys, or test your hardware in the login dialog. Further account managment options, such as the in-game store, are available once you log in and enter the character selection screen.

Password options

 * First and foremost, resetting the password and changing the password are different.


 * If your Guild Wars account is linked to an NCsoft Master Account (NCMA) and if you can access your game account, you can change your password from within the game. The password change is made off of the character selection screen, the screen that appears immediately after you log in. You click the "Edit Account" button and make the change you choose.


 * If your Guild Wars account is linked to an NCMA and if you can access your game account, you cannot reset your password from within the game. The system will look as if it is processing that request, and you will receive a message saying a new password has been sent, but this is not accurate. But remember, you can change your password from within the game, as detailed above.


 * If your Guild Wars account is linked to an NCMA and if you cannot access your game account, you cannot reset your password or change your password from within the game (obviously, because you can’t get in to do so). Instead, you must reset your password through the NCMA interface.


 * If your Guild Wars account is linked to an NCMA and if you cannot access either your game or master account, please contact to assist you in resetting your password. But please note the comments above, because you may be able to self-help on this by making sure you’re using the right process for the type of account you have.


 * If your Guild Wars account is not linked to an NCMA and if you can log into your game account, you can trigger a reset on the log-in screen or change your password on the character selection screen/Edit Account screen from within the game interface.


 * If your Guild Wars account is not linked to an NCMA and if your email address is no longer one to which you have access (or may be insecure), you should log into the game with your current password, edit the log-in (user) name to a functioning and secure email address, and then reset or change your password, as you desire.

An additional note: There is only one message for log-in failures. If you have the wrong password or if you have the wrong character name, you're going to see the same failure message. A lot of people write Support assuming they have a password issue (or even worrying that they've been hacked) when in fact they're inputting the wrong character name, making a typo on the name, and things of that nature.