ArenaNet:Developer updates/20070312

European Connectivity Issues -- 12 March 2007
Some European players have been experiencing connectivity difficulties lately where they have been disconnected and have received an Error 013 message. Players have noted that the number of such incidents seems to rise on the weekend, and that this issue seems to have been taking place for a few weeks, now. (Please note: Issues of lag would best be referred to your individual Support Team through the website support interface, for those issues often require individual assessment.)

Here is some information that helpful individuals on the IT and Network Teams provided this Sunday evening: The connectivity issue was caused, the teams believe, by a failing piece of hardware--a server--that was only intermittently stalling, thereby making the identification of the problem more difficult. Tonight the team was able to specifically identify the machine responsible. They then ordered, received, and brought online a replacement server (all within a matter of a few hours). We'll leave the message on the current Network News page for a day or two, but it appears that the issue with connectivity may be resolved. Thanks to the European players for their patience.