The term account refers to the authorized user account granted to a player by ArenaNet, usually by purchasing a Guild Wars product. Accounts are tied to individuals and are not transferable, as specified in the EULA.
Creating an account
An account can be created in two ways:
- Buying a campaign (or a compilation containing several campaigns) and choosing to create a new account
- Buying the PvP Access Kit and choosing to create a new account
Free trial accounts are also available, but are severely limited:
- They can only be played for 14 days or 10 hours of playtime, whichever comes first. The remaining time is displayed ingame.
- Characters cannot use area-wide chat channels, use party search, trade with other players, or pick up unassigned items. They cannot invite other players to form a party, but they can be invited.
- Embark Beach is not accessible.
To turn a trial account into a permanently usable account without these restrictions, one of the products mentioned above must be bought and added to the account.
Adding features to an account
Game boxes are available for the three campaigns and the Eye of the North expansion. The package contains an optional DVD to reduce download times and an access key, which can be added to an existing account. Several Compilations are available, containing only a single access key for all features.
Further upgrades are available via the Guild Wars In-Game Store or the NCSoft store. These features are added directly to the account. Usually, the account needs to meet certain requirements, e.g. expansions cannot be added unless the account contains a full campaign, and most offers are unavailable to trial accounts.
Adding multiple campaigns to an account will increase the amount of character slots and storage panels available. Adding multiple campaigns to a single account is also required to access certain Multi campaign content.
Trial keys for one campaign can be added to accounts that do not yet have access to the relevant content. This gives the same 2-week/14-hour access as would be available to a new account. Players can continue to use any unlocked features (e.g. trading, global chat, or Embark Beach), but they do not gain any new ones, such as additional storage or campaign-specific skills.
An account can be given a unique name, which is used to allow the player to enter Automated Tournaments. By speaking to Tolkano you can set the name of the account to the name of one of your existing characters. This will reserve the name, preventing others from using it while it is linked to your account, so if you delete the character the account was named after, the name cannot be used by another person. This name may be changed every 30 days.
Some aspects of Guild Wars game play are tied to the account. For instance, PvP skill and item unlocks are tied to a user's account instead of to the individual characters on that account. Titles related to PvP play are also tied to account, this includes Hero, Gladiator, Champion, Codex, Allegiance rank, Gamer and the Zaishen titles.
If a malicious person gains access to your account, both your invested time and money may be lost. For that reason, ArenaNet recommends that players follow some basic security advice to protect their accounts against account theft.
Restoring a compromised account
If your account is compromised (i.e. hacked), it can sometimes be restored by ArenaNet under the following conditions:
- The hack must have taken place on or after 1 October 2011.
- You must be able to verify ownership.
- The hack cannot have involved a third-party tool that you used.
- Only the account can be restored and only to a specific point in time prior to the hack, e.g. you can restore a specific character or item.
For more information see the official Support Forums:
- Although users may own multiple accounts, accounts cannot be merged.