Guild Wars Wiki:Reporting wiki bugs

From Guild Wars Wiki

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This page is for reporting bugs that you may encounter in the wiki. This does not cover in-game issues that you may encounter, nor does it cover page contents within individual articles.

• If you are experiencing an in-game bug or issue that requires technical support, check the Guild Wars support site.
• If you are experiencing difficulties getting past a specific part of the game, use the "Search" box on the left to find the specific quest, mission, or region that you are finding difficult. You can review any tips on that page, and discuss it on that page's talk page if more help is needed.
• If you have a problem with contents of a page, use the associated talk page.

Please review existing bug reports before creating a new one. If you add a bug not related to the wiki (such as a bug in the game itself), the report may be removed with no action taken.

When reporting a new bug, be sure to provide a description of the problem, your wiki username, the information from any error message received, and any additional comments that may help someone reproduce and troubleshoot the suspected bug.

Contents 1 Bug 2 Content that causes issues on the wiki 2.1 Monobook.js 2.2 CSS url() 3 Page not loading 4 Wiki not setup? 5 Change of e-mail 6 Watchlist sorting 7 Session data loss - white page loading only 8 Collasapable tables 9 Another Error...

[edit] Bug

When tagging this guild [1] for clean up (in need of a major text and category clean up) the submit actions fails with "url not found" several times. Dominator Matrix 05:03, 25 April 2008 (UTC)

Hiya Dominator! This was caused by the reason I list below :) -- Emily Diehl (talk) 20:04, 25 April 2008 (UTC)

[edit] Content that causes issues on the wiki

Hi guys! I just wanted to remind everyone that there are certain types of content that can't really be posted to wiki pages because it makes our web security freak out (I mean a system, not a group of people that are running around in a panic ;)).

Over the past few days, I've gotten emails from IT pointing out a few pages that have been blocked because they were in violation of these criteria. Here are some things that we should all be really mindful to not do. I'll keep this updated with other things I find out over time. If you guys can find a better home for this list so it's more visible, or want me to maybe create a template that you can embed into various places, let me know.

OK, so some no-nos:

• Object embeds (and any other embed style tags).
  • The site that DominatorMatrix mentioned above had issues because they were trying to put YouTube videos on their guild page (which doesn't work at all on the wiki). For security reasons, we can't allow embedded code from any other websites.

• Putting ~ in URLs (and using other characters that aren't supported in wiki titles)
  • We ran into issues with several guilds trying to surround their guild tags with tildes in their wiki URLs. Unfortunately, MediaWiki has certain characters that it just rejects when they're used in titles. This causes dead pages, and requires us to manually go in and clean stuff up. And me to get emails, so let's try to avoid that as much as possible :)

As a rule, automatic page blocks are pretty uncommon, and will only occur when something that the system views as critical gets posted to the site. If anyone runs into anything in the future that is throwing strange "not found" errors (you'll know them when you see them), just let me know and I'll track them down.

Thanks a bunch, everyone! Sorry for the confusion over some of this stuff. -- Emily Diehl (talk) 20:04, 25 April 2008 (UTC)

Emily I sent a email to you on that. Please read :) Dominator Matrix 21:12, 25 April 2008 (UTC)

On the elections I get the MySQL error >> (of Cursed Angel and DE). Dominator Matrix 21:31, 25 April 2008 (UTC)

They work fine for me. -- Brains12 \ Talk 21:36, 25 April 2008 (UTC)

Talk about wack-a-mole they're there then there not...Dominator Matrix 21:38, 25 April 2008 (UTC)

To Emily: Is the character restriction applied to Wiki links only, or is to be imposed over external links also? (by example, when a guild links to their webpage or a forum?).

To everyone... Should we include these restrictions into GWW:NAMING and GWW:GF (and other policies/guidelines if the answer to the above question is affirmative), or is enough with this admin knowledge about this for now?--Fighterdoken 21:46, 25 April 2008 (UTC)

Bring it up on the general formatting or the community portal talk pages so this page stays relatively clean. -- Brains12 \ Talk 21:50, 25 April 2008 (UTC)

I'm a little confused by the object embeding block since I thought MediaWiki already filtered this stuff out or turned it into plain text (html encoded). Also could we get a list pages that trigger this block, if there is any? I'm worried that like one of the talk pages might have <object> or some other blocked text and a user couldn't edit the page unaware of the blocked text previously there. -Smurf 11:51, 8 May 2008 (UTC)

[edit] Monobook.js

I have a feeling this is related to the security stuff, so I'll make it a subsection. I can't seem to save my monobook.js -- I get the error "The specified URL cannot be found" (as you mentioned above). I've never had these problems before, so I guess it rules out problems with the code itself as I've had it a fair while. My monobook.css can be saved fine, it's just the .js. Kakarot gets the same problem too. If you need to see my code, it's at User:Brains12/monobook.js. -- Brains12 \ Talk 01:41, 26 April 2008 (UTC)

You guys may want to check with Poke on that. One of the things that got passed along to me was that Poke was using some javascript that the wiki rejected, but he made some changes to his code to work around it so it's compliant. I'm guessing that since you guys seem to have his js copied directly into yours (rather than calling from his page), you may have an older version? Try replacing yours with his current version, force a refresh, and see if that helps. -- Emily Diehl (talk) 01:44, 26 April 2008 (UTC)

Nope, Poke's codes are entered from his own source pages -- the code at the end after GWWT and AutomaticPatrol is Galil's, but it can be edited fine without problems (I've been changing some stuff around for a little while now without problems). The only code there that would need updating is Poke's, and that updates straight from his own source. -- Brains12 \ Talk 01:48, 26 April 2008 (UTC)

Hmm, the problem seems to be with Galil's code, the deletion reason entries, and not Poke's. I don't know why though, because they worked fine on the delete page (I used them many times today). It seems there's something wrong with editing them; which I haven't experienced until now. -- Brains12 \ Talk 02:00, 26 April 2008 (UTC)

I found a similar problem when I wanted to post the bookmarklet command, to start the contribution counter. It seems as if the current MediaWiki version - or the current server settings - do not allow javascript: anywhere on the page; or it seems as if it is treated as a url and then checked but php is not able to check that (as it doesn't understand javascript). A simple but annoying workaround is putting <nowiki></nowiki> between javas and cript. But it does not work if the "script" is written out completely. poke | talk 12:31, 26 April 2008 (UTC)

I just did a preview test adding the pre-defined deletion reasons using Poke's workaround and it doesn't give that error message; luckily there was only one instance of javascript. Would the pre-defined deletion reasons work with no issues having those nowiki tags Poke, because it's at least a temporary solution for the time being. --Kakarot 13:44, 26 April 2008 (UTC)

But note that a nowiki-Tag is not ignored by javascript and need to be put in comments - or in that case it should work with an inline /**/ or a simple 'javas' + 'cript:void(0);'. poke | talk 13:46, 26 April 2008 (UTC)

[edit] CSS url()

url() also triggers the error. Its useful in CSS for adding background images. MediaWiki:Common.css uses it to add the large profession icons to the skill infobox. I personally find it useful for adding a checkered background behind images to see its transparency. If this was blocked to disallow external content, could it somehow okay local URLs and maybe data: URIs? -Smurf 11:51, 8 May 2008 (UTC)

[edit] Page not loading

When trying to access List of elite skills it just loads blank, only headers seem to be coming through. The rest of the skills pages are fine, and I did try to get at it from a couple different links, all with the same result. —The preceding unsigned comment was added by 24.71.223.144 (talk • contribs) at 19:02, April 26, 2008 (UTC).

I'm getting that too (with IE7). Will try firefox. ¬ Wizårdbõÿ777(talk) 03:41, 27 April 2008 (UTC)

Yea, firefox doesn't work either :( ¬ Wizårdbõÿ777(talk) 03:42, 27 April 2008 (UTC)

Yup that page is dead no matter what browser I use...Dominator Matrix 03:50, 27 April 2008 (UTC)

Same. Calor 13:38, 27 April 2008 (UTC)

Attempted it on Opera. Doesn't work on my end either. -- Wandering Traveler 14:04, 27 April 2008 (UTC)

No go on Safari. Calor 14:10, 27 April 2008 (UTC)

Might have something to do with the recent changes listed above, since the page should logically be huge and call ALOT of darticles. We might consider splitting it or something? - anja 14:24, 27 April 2008 (UTC)

Doesn't work for me either. Pretty odd bug. — ク Eloc 貢 22:35, 27 April 2008 (UTC)

A similar thing was happening on Guild Wars 2 Wiki the other day, might be a similar situation. --Kakarot 22:44, 27 April 2008 (UTC)

I got nothing on FF2. --People of Antioch 03:36, 28 April 2008 (UTC)

Nothing on FF3 either. -- ab.er.rant 09:34, 28 April 2008 (UTC)

FF4 works wonderfully... owait - Y0_ich_halt 15:33, 28 April 2008 (UTC)

It's a bit useless to post now again and again that it doesn't work for user x on browser y as it is obviously a server issue... poke | talk 10:12, 28 April 2008 (UTC)

I edited it, and it loads for me now, although it still takes a long time. Something iffy about {{Skill table}}? It must be generating a lot of tables when it's told to list every elite skill if the article is not chached.... Biscuits 19:23, 28 April 2008 (UTC)

(Edit conflict) It seems to be accessible now in FF2, albeit rather slowly. --Kakarot 19:24, 28 April 2008 (UTC)

 !!!! The page is 4.17mb and a 30 second delay would be the reason. Dominator Matrix 00:22, 29 April 2008 (UTC)

The delay is caused not buy the server but rather your brower hogging your CPU to crunch the data. Needs to go on a diet...Dominator Matrix 00:31, 29 April 2008 (UTC)

Hi guys! The team fixed this issue yesterday. There was an issue do the the sheer number of images that needed to be loaded on that page each time it was hit. If you still see issues with it, let me know. -- Emily Diehl (talk) 19:29, 29 April 2008 (UTC)

I tried loading it and got a HTTP 500 Internal Server Error. — ク Eloc 貢 01:26, 30 April 2008 (UTC)

Eloc when ever you get an error...refresh the page. Its fine. Dominator Matrix 01:31, 30 April 2008 (UTC)

I did, several times. Also, User_talk:Gaile_Gray/Guild_Wars_2_suggestions#A_thought_on_caster_weapons isn't working for me either. — ク Eloc 貢 01:47, 30 April 2008 (UTC)

(Reset indent) works fine for me. Could be your browser or internet connection. -- Wandering Traveler 01:49, 30 April 2008 (UTC)

Dunno, maybe, but then again it's called an internal server error for a reason, and it gives me an email to NCsoft, so it's not this computer. — ク Eloc 貢 01:50, 30 April 2008 (UTC)

[edit] Wiki not setup?

When viewing this diff I got a MediaWiki Message saying something along the lines of "Please set up a wiki first", unfortunately I closed it before I thought to screenshot it and it hasn't so far happened again. Kind of an odd bug to happen and since this is the first time I've ever seen this happen it could be an isolated incident although it did seem to log me out as well. --Kakarot 19:21, 29 April 2008 (UTC)

I got it too just a couple of minutes ago, when trying to view watchlist. Just a short hiccup maybe? - anja 19:23, 29 April 2008 (UTC)

Man, you guys are quick. We're attempting to make some changes that will make the site perform much better, but the transfer from our development servers to the production servers caused a bit of a hiccup (and that error). The team quickly reverted the change and is taking it back to testing to figure out what's going on. I'll let you know when the changes are made so you guys can let me know if you experience any problems. -- Emily Diehl (talk) 19:28, 29 April 2008 (UTC)

OK, everyone. Everything is ready on both this site and the GW2W, so if anyone experiences any odd problems, please let me know so I can pass them along. -- Emily Diehl (talk) 19:30, 29 April 2008 (UTC)

[edit] Change of e-mail

I hope this is the right place to put this. I changed ISP accounts recently and had to change e-mail addresses. I had my e-mail settings here notify me when certain changes on the wiki were made. I signed in to change my e-mail handle to start getting those e-mails, but it seems that Special:Confirmemail isn't working for me. I have clicked the link about 4 times over the past 3-4 days and have yet to receive an e-mail from the wiki about confirming my e-mail so I can get those notices. I keep getting the same message.

A confirmation code has already been e-mailed to you; if you recently created your account,
you may wish to wait a few minutes for it to arrive before trying to request a new code.

This wiki requires that you validate your e-mail address before using e-mail features. 
Activate the button below to send a confirmation mail to your address. The mail will include 
a link containing a code; load the link in your browser to confirm that your e-mail address 
is valid. 

Any help in this matter would be appreciated. I hope this wiki doesn't do like some sites (Guild Wars account transfering included) and send an e-mail to both addresses to confirm the 'change' because I no longer have access to my OLD e-mail address to do so. — Rappy 17:29, 3 May 2008 (UTC)

Make sure you check your junk folders -- emails I get from the wiki go there. I just tested now, you should only get an email to the new address. -- Brains12 \ Talk 17:39, 3 May 2008 (UTC)

I have no 'junk' folders. I use Outlook Express© and everything is routed into separate folders through 'Message Rules'. Trouble is, I haven't received an e-mail from the wiki in the entire week I have had this new address. The e-mail that was supposidly sent to me has never arrived. — Rappy 17:49, 3 May 2008 (UTC)

Hm, strange! Thanks for pointing this out, Rappy. I'll pass this along. -- Emily Diehl (talk) 21:56, 5 May 2008 (UTC)

Hi again, Rappy. I've received word that the initial attempts were being bounced by your ISP for some reason, but we've seen a few go out successfully, so the issue seems to be resolved. Let me know if you have this problem again, and I'll ask IT to check the logs to find out what's going on. -- Emily Diehl (talk) 22:20, 6 May 2008 (UTC)

Well, whatever you said to whomever fixed the problem. I never got the confirmation e-mail, but it seems whoever handled the situation manually changed my e-mail setting because I am now receiving e-mails based on changes on the wiki. Thanks again for the help. — Rappy 01:12, 7 May 2008 (UTC)

I don't believe we went in and changed anything on your account :) The reason you didn't get the email was because it was rejected by your ISP, so it was likely some issue on their end that was resolved. You might want to keep an eye out for lost mail just in case they are having other issues that could be causing other correspondence to bounce. -- Emily Diehl (talk) 01:18, 7 May 2008 (UTC)

Thanks for the heads up. — Rappy 17:17, 7 May 2008 (UTC)

[edit] Watchlist sorting

This isn't a bug, per se, but more of a design flaw. When watchlisting certain pages, such as Guild Wars Wiki:Arbitration committee/2008-05-06-User:Mgrinshpon‎, it is sorted under the namespace "Guild Wars Wiki:Arbitration committee/2008-05-06-User" instead of Guild Wars Wiki. This is obviously because there is another colon that falsely denotes a namespace. I don't know what ArenaNet can do about this, as it is more a problem with MediaWiki than this wiki, or even if it is worth taking any action, but I figured I would put it out there. Calor 02:05, 7 May 2008 (UTC)

It's not MediaWiki, the default watchlist sorting works fine. It's probably some script in your monobook.js not behaving properly. --Dirigible 02:17, 7 May 2008 (UTC)

Ah, I never thought of that. Calor 02:59, 7 May 2008 (UTC)

It's not GWWT tools causing this as I don't get this problem, that leaves ATs wikiswap and that other bit of code that I have no idea what it is or does. --Kakarot 03:03, 7 May 2008 (UTC)

[edit] Session data loss - white page loading only

Since a couple of hours ago i am loading only white pages 9 out of 10 times. Also, sometimes when trying to save i get "Sorry! We could not process your edit due to a loss of session data. Please try again. If it still doesn't work, try logging out and logging back in.".
Tried logging out and in, clearing the cache/cookies, changing PC, etc, and from talk page comments, it looks like i am not the only one. Are you guys working on something without telling us? :).--Fighterdoken 22:12, 9 May 2008 (UTC)

I'm not really sure what's going on right now, so I've put in a ticket for it. I'm guessing it has a lot to do with large spikes of traffic from the dev update, but I'm not positive. I'll let you guys know what I find out. Sorry for the inconvenience :) -- Emily Diehl (talk) 22:25, 9 May 2008 (UTC)

I am having the same problems Emily, and it seems as if the site was down for about two hours here --Shadowphoenix 00:29, 10 May 2008 (UTC)

The site's been flaky and practically useless for me all afternoon. At least since I got home at 1400 eastern, 1900 UTC. What's up, Anet? Calor 00:33, 10 May 2008 (UTC)

If needed emily shut down the site at this point, its really hard to navigate. This needs high priority. Backup or update gone wrong? Its high traffic issue, as pinging wiki.guildwars.com or guildwars.com gets me a 1020 or 920 ping O.O Note: This is effecting guildwars.com also. Plus earlier it was not responding (would get a DNS or high traffic error) 68.151.27.108 00:36, 10 May 2008 (UTC)

There's no way this is because of increased site traffic. I could understand a bit of slowness, but the practical death of the wiki? Doubtful. Calor 00:40, 10 May 2008 (UTC)

I've got it happening, too. I can load pages if I keep hitting 'Refresh', but it takes four or five times to work. Kokuou 00:41, 10 May 2008 (UTC)

Maybe the job size is broken/to large or something along there? 68.151.27.108 00:51, 10 May 2008 (UTC)

Hi again guys. I agree that there seems to be something unrelated to traffic spikes going on here. Due to the severity of the problem, I've put in an advanced escalation to our after hours teams. I'll be out and about tonight, but I'll keep an eye on my email and the site from my phone and keep you guys informed of anything I find. Again, I'm really sorry for the craziness today. -- Emily Diehl (talk) 00:57, 10 May 2008 (UTC)

Thank god it's not just me. Thought my comp was acting up again. -- Salome 01:18, 10 May 2008 (UTC)

(Reset indent) seems to have been fixed now. Thank goodness.... -- Wandering Traveler 01:58, 10 May 2008 (UTC)

A few pages are still very slow. Do you know what the problem was, Emily? Calor 02:00, 10 May 2008 (UTC)

Pictures loaded recently (maybe even up to 24hrs) aren't able to be accessed and error it out for me. -- Inspired to ____ 02:15, 10 May 2008 (UTC)

Hiya guys! I got an email late last night notifying me that they were able to identify and resolve the problem, so if anything else starts happening, please let me know. I'm sorry for the performance hiccup yesterday. We should be back to normal now, though :) -- Emily Diehl (talk) 18:13, 10 May 2008 (UTC)

[edit] Collasapable tables

Either there not loading or there erroring out...realted to the white page loading? 68.151.27.108 00:44, 10 May 2008 (UTC)

[edit] Another Error...

In the lastest new page is this "Error creating thumbnail: convert: unable to open image `/home/httpd/guildwars/en/images/8/8a/Everlasting_Phantasmal_Tonic.png': No such file or directory. convert: unable to open file `/home/httpd/guildwars/en/images/8/8a/Everlasting_Phantasmal_Tonic.png'. convert: missing an image filename `/home/httpd/guildwars/en/images/thumb/8/8a/Everlasting_Phantasmal_Tonic.png/19px-Everlasting_Phantasmal_Tonic.png'." 68.151.27.108 00:47, 10 May 2008 (UTC)