Help:Ask an account question

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[edit] logging in

← moved to Help:Ask a game question

[edit] Account number

→ moved from Guild Wars Wiki talk:Community portal

Why can my account number the permanent stop use me not to violate the game agreement to give me an explanation --The preceding unsigned comment was added by User:67.43.144.199 (talk).

Could you rephrase that a little please? -- Brains12 \ Talk 23:03, 13 March 2008 (UTC)

Something tells me that was near-babelfish'd, or a non-native speaker's translation. I think he's asking why his account was permanently banned because he didn't violate the game agreement (EULA) and he wants us to explain this. Calor 23:06, 13 March 2008 (UTC)

[edit] getting guildwars to another computer

i have a guild wars account on my other computer but i want to play guild wars on my new labtop i do not have my disc is this possible? i tried downloading one thing and my armour does not load. --The preceding unsigned comment was added by User:67.165.97.128 (talk).

OK...downloading it is right. What you get off the disk gets replaced by that selfsame download the first time you run the client anyway. The problem with your armor is probably that the graphics card on your laptop can't keep up. Many laptops are lacking in that regard. ~Scion~ (talk | contribs) 20:07, 28 March 2008 (UTC)

[edit] how do i create a trial account??

how do i create a trial account? i looked all over the website and i can't find out how >.<

Get a trial key. Anyone know from where? Calor 03:13, 8 April 2008 (UTC)

Was fileupload until the bots took it over. So there is no keys :(, unless you get one from a user who players guild wars. Or from the retailer's that sell the triology DvD Dominator Matrix 03:14, 8 April 2008 (UTC)

I think I still have my trial key I got with Nightfall actually. I was going to give it to a group of friends unitl they found out their computer didn't have enough space due to WoW. --Master Fast 19:07, 3 May 2008 (UTC)

[edit] Green weapon

← moved to Help:Ask a game question#Green weapon

[edit] Password

I really need to change my password. I think it's old and kind of obvious if anyone knows my characters. The problem is that now I have to get into my PlayNC account, which I know I made back when the in-game store was new, and I can't remember what the account name or the password to my PlayNC account was. Is there any way I can just get the whole thing reset so I can make a new account with all my keys and everything so I can change my password? I know there is a way involving emailing all your access keys and account info to support, but at the time I made the account I was at the stage where I had to lie on everything just to make an account ANYWHERE.

By the way, I think it's really stupid that you have to login to PlayNC to change your password. You should be able to change it from the game client, like before. After all, I can't be the only one to made the stupid account just to get into the store and forget everything about the account. --Master Fast 01:17, 11 April 2008 (UTC)

Did you just confess to making to the account illegally (when you said you had to lie)? Regardless, have you tried resetting your password and see if you can change it after that? -- ab.er.rant 01:28, 11 April 2008 (UTC)

My game account is legal, my PlayNC account probably is, considering the fact that they wouldn't let me make one at the time with my real info. And yes, I have tried to reset my password by the login screen, but after I submit my email it just pops "Please click on the link below to make any changes to your account" --> www.PlayNC.com --Master Fast 01:56, 11 April 2008 (UTC)

But you do have a PlayNC account? Have you tried resetting the password there instead of the game client? If that doesn't work, your last resort would have to be support to help you with the password reset. -- ab.er.rant 02:21, 11 April 2008 (UTC)

Yes, I'm sure I have one. Isn't your PlayNC account the one you have to make when you first go into the in-game store? And I don't want to contact support there with this, they'd just give me the same answers to the typical questions. --Master Fast 19:14, 12 April 2008 (UTC)

[edit] Problem with Guild Wars launcher,please help!

→ moved from Talk:Main Page

Can someone email me? Because I haven't played Guild Wars for two weeks,and the last time I was online the Guild Wars launcher on my desktop worked fine,but now,the only thing it does is bring up the window that says,"Connecting to ArenaNet..." but it stays at 0 percent. I didn't do anything wrong did I? My account was <removed> and that's my mom's email,she gave her account to me. My email is <removed> What happened?Why won't the Guild Wars launcher on my desktop work? The area in the game I was at the last time I played was the outpost with the mission right after the Tahnnakai Temple(however you spell that temple in factions) mission,I was in the Kurzick place in Factions. The character I played was Sheena Of The Wind. Should I wait for the GW launcher? I didn't do anything wrong on the account,I didn't bot,spam,cyber,nothing! And my mom dosen't play GW anymore. Would one of you GW staff or crew or whatever or one of the 5,000,000 players please tell me what happened? I will check daily,or every other day so you can tell me here. I couldn't get to my email today because windows live hotmail was under maintenance. My guild in GW was Anime Fantasy[AnFa] in case you need to know that,or something. User:Animefantasy 04:23, 13 April 2008 Animefantasy 04:31, 13 April 2008 (UTC) Animefantasy

It looks as if the client cannot connect to the internet. Check if any firewall is blocking it or contact the support. poke | talk 11:22, 13 April 2008 (UTC)

I know this sounds stupid, but make sure you're connected to the internet. Whether you have to secure the physical connections or make sure everything is set up in your computer, just make sure that you're connected for sure. --Master Fast 20:33, 13 April 2008 (UTC)

Please read all of the rules next time before posting your question. — ク Eloc 貢 02:28, 14 April 2008 (UTC)

[edit] account stolen

ok i was outsmarted by a kid who tricked me into giving password and email.I tried to login and my password was changed and i havent done this.Also could he hack my system if he knows email?What do i do know????My In Game Names(IGN) were Leangreen machine(main char),dis da blue dervish,katara reaves,xx hot shot xx,and a few more.Plz add leangreen machine to ur friends list to pm the kid when he gets on.Please report about wat has happened if you sucessfully see him.This would be a great help:D.76.187.127.73 22:00, 19 April 2008 (UTC) 76.187.127.73 20:49, 19 April 2008 (UTC)

support ASAP Dominator Matrix 22:01, 19 April 2008 (UTC)

• Never, ever give out your password.
• If your account was already linked to a PlayNC account, you may be able to recover the password from the plaync website.
• If not, or if that doesn't work, you need to contact support
• No, just having your email should not be enough to hack into your personal system. The full answer to "are you vulnerable?" depends on how good he is and how much other info you gave him, and is thus unanswerable in this forum.

HTH ~Scion~ (talk | contribs) 22:03, 19 April 2008 (UTC)

I just hope your password for your e-mail account was not the same as your game password. ;) Biscuits 22:14, 19 April 2008 (UTC)

So can I email gw arenanet or whatever and say i forgot my password can u email it back to me?? I also went to retry password and typed in email so they could send me password he's using but he added account to PlayNC Master Account what now?? --The preceding unsigned comment was added by User:76.187.127.73 (talk).

You need to contact support and tell them all about what has happened, being as clear and giving as many details as possible. There is not much we can do for you as players, but they should be able to sort it all out for you. Biscuits 21:31, 20 April 2008 (UTC)

[edit] Product Key Guild Wars Game Of The Year edition not working

I just purchased this cd-key and every time i try to put in the cd key on the web site or through the game the next button doesn't highlight or says that my cd key is invalid . not sure what to do. i have the eye of norath copy of the version i got off the website. please help --The preceding unsigned comment was added by User:75.178.67.139 (talk).

Did you get it from a legitimate retailer? If not, it sounds like you were scammed. -- Gordon Ecker 04:45, 20 April 2008 (UTC)

Contact support. Biscuits 05:06, 20 April 2008 (UTC)

Yes i bought it brand new still in plastic --The preceding unsigned comment was added by User:75.178.67.139 (talk).

Check to make sure you have got it exactly right, and that you've not mixed up 0 and O, 1 and I, etc. If you are 100% sure it is not working, you need to contact support and tell them the problem. Biscuits 21:39, 20 April 2008 (UTC)

[edit] How do I delete an account, I have two?

How do I delete an account, I have two? --The preceding unsigned comment was added by User:97.91.158.13 (talk).

Assuming you mean a GW account (vs wiki accounts) you could try contacting support, but the likely answer is you can't. You can either give the account to a friend, use it for storage, or save it for some other reason, but that's all I can think of to do with it. ~Scion~ (talk | contribs) 19:11, 20 April 2008 (UTC)

Actually giving it away to a friend is against ToS. My solution? Give it to an enemy ;) -elviondale (tahlk) 20:21, 20 April 2008 (UTC)

[edit] access and character codes

can i use the character code to make a character and use the access code for another character? --The preceding unsigned comment was added by User:203.26.16.66 (talk).

if you mean access key once you use it for one account you can't use it again.--話す priestess donut 寄付14:30, 22 April 2008 (UTC)

What do you mean by "character code" and "access code"? Maybe the Access key article could help... Biscuits 23:17, 22 April 2008 (UTC)

im talking about the character activation code and the access code, my question is can i use both codes, one to make a character and one to add the access code to another character --The preceding unsigned comment was added by User:203.26.16.66 (talk).

Yes if you are talking about acess key and charactor slot key...Dominator Matrix 01:03, 23 April 2008 (UTC)

Yeah, extra character slots stack with the character slots for multiple campaigns. -- Gordon Ecker 21:22, 22 April 2008 (UTC)

I don't know what you mean by "character activation code" and "access code". There is no such thing as a character activation code. There are access key codes that you add to your account. These unlock various things like campaigns, expansions, etc. You never have to enter a code to create a character, you just click on a free character slot in your account. You can't "add the access code to another character", since access codes apply only to accounts and not characters. I think you need to explain exactly what codes you have, and exactly what your are expecting to do with them. Once people understand what you are talking about better, they will be able to help you. Biscuits 10:09, 23 April 2008 (UTC)

Specifically, what the codes are described as, don't post the actual codes. -- Gordon Ecker 10:50, 23 April 2008 (UTC)

[edit] Wiki account

Is it possible to deactivate a Wikipedia account?

this is guild wars wiki, not wikipedia, so technically it's the wrong place to ask this question XD aside from that, you can't deactivate or delete your account yourself (or i just haven't found out how to yet). Inactive accounts are usually deleted automatically after a set time. - Y0_ich_halt 15:24, 28 April 2008 (UTC)

"Inactive accounts are usually deleted automatically after a set time." - that is not true. Inactive accounts that made contributions have to be kept to retain the information about the contributor. And no, it is not possible to deactivate accounts, just go inactive yourself ;) poke | talk 15:27, 28 April 2008 (UTC)

lol, won't the server overload sometime then? - Y0_ich_halt 15:49, 28 April 2008 (UTC)

While that's theoretically possible, on every wiki I've run or participated in the volume of content massively outweighed the number of users. MediaWiki is designed to handle all that mass, so I'd say it's not really likely. ~Scion~ [GRIPE] 16:47, 28 April 2008 (UTC)

[edit] Forgoten password

Alright, i went away for some time and came back and i realized i forgot my password to my account. The e-mail i used to create my account doesn't exsist anymore cuz my parents split and well thought that there e-mail would be a safe bet but wasn't.

Anyone know what i could do to recover my password?--207.6.125.205 21:34, 4 May 2008 (UTC)

password forgot and e-mail deleted? nope, i have no idea what you could do there. as always, you could contact support and hope you get back your account sometime, but it might be the easier way to just buy a new one. - Y0_ich_halt 16:25, 5 May 2008 (UTC)

I need help on the same thing but i know my e-mail, i forgot my password and user name, how do i get them back??????? added May 7, 2008... --The preceding unsigned comment was added by User:24.32.94.61 (talk).

If you need help on the same thing, then it's only logical that the answer given above works for you too. But uh... your email is your username, so try clicking "Reset my password" in your GW client. -- ab.er.rant 03:20, 9 May 2008 (UTC)

[edit] password

someone stole my account and password so can you please send me a new password by email as soon as possible--The preceding unsigned comment was added by User:12.175.225.83 (talk).

We aren't ArenaNet; we're players like you. You may want to contact support. Calor 22:11, 4 May 2008 (UTC)

Well im suffering a simaler problem...i forgot my username and my password, how do i get them back??? Yes, I know my e-mail adress

[edit] Two Accounts

Hello. I have 2 legal gw accounts and I have a question. Can I run 2 accounts on my computer on the same time? I know that in wow I can run 2 accounts on one computer at the same time and they don't ban for this. Does arenanet can ban me for this? Is it legal?

You cannot run the Guild Wars client twice on a single computer Asuka 09:58, 6 May 2008 (UTC)

It's also not illegal to have two accounts, I know some people who have 5 (don't ask me WHY... o_O) and they do fine.- Vanguard 11:50, 6 May 2008 (UTC)

@Asuka, it is possible to run 2 copies of the GW client one on PC and thereby run two accounts side by side. I use a small program called GWMI for this purpose to transfer gold, drops, presents etc. between my two (legit) accounts. That said it's a horrendous burden on the CPU, I'd sooner use 2 PCs if I had them :) --BramStoker (talk, contribs) 11:59, 6 May 2008 (UTC)

No, I highly doubt it's against the rules. — ク Eloc 貢 15:59, 6 May 2008 (UTC)

if you use a program i think they allow that but if you change line of code in the dat file or any file relating to gw i think hey can ban you.if the program is using emulation of another computer thats technically another computer. i think not sure.--話す priestess donut 寄付23:23, 8 May 2008 (UTC)

[edit] Transfer my access keys to another account?

This question will not be archived because it is already in the FAQ, has recently been answered, or the poster has not read the guidelines.

How can I transfer my access keys to my plaync account?

Sorry, you cant --Shadowphoenix 08:41, 9 May 2008 (UTC)

[edit] useless guild wars

hi i have had my account banned for 3 days because guild wars think i have gone and got gold with real money when in acctuall fact my guild member gave me all his money and all his items to look after until he got a new account today but now i cant give him any of it back because i cant go online which is a major pain in the ass because now he is going to think i robbed him. if anyone has any advise on my situation please tell me but please do not tell me to go on the guild wars website and get support from there because there is no support its just a page of crap thats it so if u have a way i can get real support please let me know thanks --The preceding unsigned comment was added by User:217.42.71.46 (talk).

Support. It's the only thing that can help you. -- Mini Me 11:39, 9 May 2008 (UTC)

This seems suspicious. Why did your friend need you to hold the items until he got a new account? Why couldn't he transfer them over himself? Did he sell his old account? Did he do something he know was going to get him banned? In other words, were you helping him do something or get away with doing something that he shouldn't have been doing? -- Gordon Ecker 04:27, 10 May 2008 (UTC)

You're probably over-thinking, Gordon. He could simply be giving the account to a friend or sibling, and he wants to be 100% sure he gets the items back. I mean, I wouldn't trust my brother... Calor 15:19, 10 May 2008 (UTC)

calor has a point, though gordon has a right to be suspicious, as mini me said, contact support, and see if they can tell you anything your friend may or may not have done--Raph Talky 15:23, 10 May 2008 (UTC)

[edit] issue with traveling to different towns

I have had two game characters locked up in Doomlore Shrine and have been unable to play these characters why?

I need help my characters names are Chaotic Revelation and Chaotic Faith. Someone anyone please help me or get back to me with assistance.

thanks, Daniel Diaz <email removed> --The preceding unsigned comment was added by User:75.37.69.85 (talk).

Please don't put your email here. — ク Eloc 貢 01:04, 11 May 2008 (UTC)

[edit] Storage tabs

I just created a Nightfall only account and discovered much to my dismay the storage only has 2 tabs beside crafting tab instead of 4 like my other 2 accounts. Can someone explain why please??? —The preceding unsigned comment was added by Zacheas (talk • contribs) at 16:51, May 11, 2008 (UTC).

Because you don't have Factions and Prophecies on that account. You have one tab, then an additional one for each campaign. Calor 16:57, 11 May 2008 (UTC)

(Edit conflict) Each account you have will only have storage tabs for the games associated with it. The first game added; Nightfall in this case; adds two tabs then if you add Factions or Prophecies you will get another tab. Other accounts you have don't affect any other accounts you have or the amount of storage. --Kakarot 16:59, 11 May 2008 (UTC)

[edit] Offline Friendslist

I'll post it here since nobody answers me in Talk:Friends List:

I'm looking for an application in which you can chat and see players in a guild and in your friends list, but without having to start Guild Wars. Something like Windows Live Messenger, but without having them to have an account. Does anyone know something like this, or, if not, who should I ask for something like this? << horsedrowner | talk | guild >> 09:16, 12 May 2008 (UTC)

to my knowledge i don't think there's a program that can do it.--話す priestess donut 寄付10:30, 12 May 2008 (UTC)

I think someone did something like that with XFire, not quite sure though. — ク Eloc 貢 00:43, 13 May 2008 (UTC)

If his friends don't have MSN, I'm thinking they probably won't have XFire either :D Anyway, even if you find something like that, I'm not sure whether it's even legal to use it, since it is a third-party program. -- ab.er.rant 02:36, 13 May 2008 (UTC)

Are 3rd party programs against the rules? — ク Eloc 貢 16:09, 13 May 2008 (UTC)