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[edit] Code=045

"Your Guild wars account has been terminated for payment fraud. This action is permanent." Today I get kicked out of my account, thinking it was my internet connection I attempt to log back in, but instead get this message. I recently bought additional storage, so this could've posed the problem. The thing is I have bought Nightfall and an extra storage slot before. So I called my bank to make sure everything was okay and they said the transaction went through and their was no problem with transferring money. Could anyone tell me what in the world is going on?

This is usually if there is some issue with your credit card. Contact support. -- Wyn talk 17:43, 1 November 2009 (UTC)

Reply : The thing is , there is no issue I have used it before... and even called (my bank) to make sure everything was okay with the transaction :(. Thank you for the help though, but it would be greatly appreciated if someone could insight me a little further on this issue as I have already contacted support.

We're just players. We know less then you about what happened. Contact support, explain the situation, wait for a reply. — Poki#3 (talk) 18:27, 1 November 2009 (UTC)

See Feedback talk:Gaile Gray/Support Issues#Erroneous Fraud Blocks: 1 Nov 2009. --Silver Edge 23:02, 3 November 2009 (UTC)

Reply: Thank you for your help, everything is back to normal :D

[edit] <email removed>

We lost the access key to our guild wars factions game and can't get the game to play.how do we purchase an access key.

You should read that big red floating bar on this page.-- anguard 18:05, 3 November 2009 (UTC)

You can purchase a new access key through the online store or by buying a new copy of the game from any retailer. --Dragon Nataku 20:54, 3 November 2009 (UTC)

[edit] Reset password

This question will not be archived because it is already in the FAQ, has recently been answered, or the poster has not read the guidelines.

I need to know how to reset my password? --The preceding unsigned comment was added by 99.237.37.22 (talk).

See GWW:FAQ#What can I do if I forgot my password?. --Silver Edge 22:04, 4 November 2009 (UTC)

[edit] Account hacked

My question is addressed to accounts being hacked. About a year ago my account was hacked and everything was stolen. But not only was everything stolen my main character was also deleted along with all 26 titlesI was offered very little help and the support team seemed cold when addressing my problem. All my hours of game play were lost and it felt like crap not being able to get back what was lost and having support telling me it was my fault. Has Anet made an upgrade yet to help players get back hacked account titles?--76.121.81.60 01:36, 8 November 2009 (UTC) And if not will there be better support in GW2?--76.121.81.60 01:36, 8 November 2009 (UTC)

Please don't post the same question on multiple "Ask" pages. Sorry to hear about the hack. ArenaNet has not implemented any deletion-delay feature that can be found in a few (just a very few) online games. Most games don't have it. When someone figures out your password and logs in, the system has no way of telling that it's not you. So when a delete is requested, the delete will proceed. And if there's any possibility of restoring a backup, it would be right after a delete, not a year after. -- ab.er.rant 04:36, 8 November 2009 (UTC)

Actually, it's extremely easy for the system to tell if a person isn't you. If the IP is different, the computer is probably different. It would be very simple to implement a deletion-delay feature that prevented a new IP address from deleting characters before 72 hours have passed. That's usually enough time to sort out an account hack issue without losing any characters. But hey, what do I know. –Jette 05:00, 8 November 2009 (UTC)

That's a ridiculous restriction for people who travel, or even who play at friend's houses, or for that matter have Dynamic IP addresses. I play at several locations from various IP addresses, and if I were restricted from having full access to my account (whether it was deleting a character or liquidating my inventory) I would be really unhappy. A little common sense please Jette. -- Wyn talk 05:06, 8 November 2009 (UTC)

It would only be inconvenient to people with dynamic IP addresses and people who are constantly using different new computers, if it remembered which IPs have used the account before. And I imagine there would be an option to turn it off for such people. It's not necessarily a perfect solution, but it might help. I would rather people simply not be capable of giving out their password for some reason, but I can't think of how that would work... –Jette 08:14, 8 November 2009 (UTC)

Dynamic IPs are very common in Europe. Your ISP generally forces you to reconnect after 24 hours, which gives you a new IP, so having a 72 hour limitation would be impossible. poke | talk 14:39, 8 November 2009 (UTC)

I did not mean to post the question multiple times sorry. I also didn't wait until now to bring the issue of my account being hacked up. At the time I asked all support areas and they were unable to do anything and were unwilling to help me in any manner (this was within a 3-5 hour time period after my account was hacked). I would just like a friendly support team and maybe an e-mail notice/confirmation before a character is deleted on an account. If you had to confirm a deletion with e-mail that makes it so no IP address check is required. I feel this is a very real problem for the GW community and it needs to be addressed and fixed if possible. What if some type of insurance could be bought for an account, like a game save that is stored on Anets servers?--76.121.81.60 20:32, 8 November 2009 (UTC)

The game is already backed up on external servers, but no one will roll back millions of characters because someone got "hacked". — Poki#3 (talk) 21:29, 8 November 2009 (UTC)

I’m sorry to say but it isn't just one person (me) who has been "hacked" it is an ongoing problem that faces many GW players. If it weren't such a problem Anet wouldn't spend so many man hours attempting to find the hackers. And if the accounts are being backed up then why not make some extra cash by designing a feature that allows someone to retrieve a hacked/deleted character. I'm pretty sure a lot of GW players would be willing to pay $15-20 for account safety adding to Anet’s revenue.--76.121.81.60 23:42, 8 November 2009 (UTC)

The back ups are of the entire database. Having to split it into each individual character would require a complete restructuring of the database architecture that the game functions on. The amount of developer time this would take is enormous, and for a game that is 4+ years old, hardly worth it. It's very possible that this architecture will be changed for GW2, but we won't know until GW2 actually comes out. As it is, back-ups are only for the purpose of securing the entire game from a fatal server error. -- Wyn talk 23:59, 8 November 2009 (UTC)

If you want to revert something, you'd have to revert EVERYTHING. Reverting one account can cause severe problems with duplicated items that got taken from that account, and that's just one of the problems. Nobody offers account reverts in any game that I'm aware off for a reason.

Again, sorry you got "hacked". 3 of my friends had their accounts infiltrated, so I kind of know from experience. One got his items back, one had their account blocked by ArenaNet before anything happened, and one was left naked because apparently everything got salvaged and merched. In all 3 cases, I helped those people a bit, and every time support was helpful. Sometimes faster, sometimes slower, but always helpful. — Poki#3 (talk) 02:22, 9 November 2009 (UTC)

If that wouldn't work what about the confirmation of character deletion by e-mail? How were they able to get back one of your friend's items and not the other's or mine Poki? Also I guess I must have just had a bad run in with the support team unlike your friends. I understand it may not happen often to most GW players since I don't hear too many complaints about them but they weren't too helpful to me or even friendly. The support team basically just told me what I already knew "you were hacked". Each letter seemed also to carry a suggestion that it was my fault and that if I don't want to get hacked I shouldn’t go on any websites other than GW's home page.--76.121.81.60 02:47, 9 November 2009 (UTC)

He got the items back, because they where still on the account that took them when they blocked him. And I think you misunderstood the response from support - It's not "their fault" in the sense that no one hacked into their database and took the password. It's "your fault", because you might have used the same password/username somewhere else, gave the password to someone else etc. That's just part of the copy/paste response with tips to keep your account safe in the future. — Poki#3 (talk) 14:18, 9 November 2009 (UTC)

It's not ArenaNet's reponsibility to make sure players take care of their own security. As long has they have the infrastructure in place for players to be secure, they have done their job. Keeping your data secure is a common practice that applies to all online services including your e-mail, and any other hosted services you may use. If someone obtains your information, it's always gonig to be a painful experience, but ultimately it's the victim that suffers. All the provider can do is ensure you have your rightfull access to the account restored. Imagine if it was bank fraud. The bank wouldn't be able to give you back your money - just your account. Or if someone burned your house down, you can't get your possessions back from the estate agent. It's an unfortunate loss, but it just has to be dealt with. Biscuits 14:42, 9 November 2009 (UTC)

I understand how it's not Anet's fault I never said it was, I don't understand why "their fault" would be in quotes. It is the player's job to be secure but it is also Anet's job to help the customer if possible that is all I'm saying. I'm not trying to throw blame at Anet, the blame goes to the hacker. I am just trying to find better ways of protecting an account from fraud and maybe get the GW community talking about these better ways. Most players think that they will never get hacked and their right but what if they do, what if you do? You will just become a victim that people hear about; people will say that sucks but o well. It’s an issue that just can’t be put aside. Biscuit what if your main characters Crumbly Biscuits or Pass The Towel were deleted? How would that make you feel that all your work went down the drain? What about what I posted above, could confirmation of deletion through e-mail help keep this type of thing from happening? And If that won’t work then what could? What ideas do you guys have?--76.121.81.60 17:05, 9 November 2009 (UTC)

[edit] Will Buying a new Guildwars campaine increase my account character slots?

Ok, so currently, I have 1 GW account with all campaines and expansion (8 character slots in total). I want to add more character slots but I can't pay via micro stores. The question is: Will I be able to add more character slots to my current account if I buy another guildwars camplaine from some stores like walmart and apply the new key to my current account?

No. -- FreedomBound 22:27, 11 November 2009 (UTC)

If you can play Guild Wars...and you have enough money, then you can use PayPal to purchase game upgrades (including character slots). (You can set things up so that there is only enough money in the PayPal account to cover the things you authorize. I'm sure that you can initialize the account using only a credit card or a bank account; you might be able to do so with just a money order.)   — Tennessee Ernie Ford (TEF) 01:28, 12 November 2009 (UTC)

[edit] access the game via secondhand bought game from ebay?

i have just purchased a copy of guild wars "SPECIAL EDITION" from ebay. all discs and instructions are in place along with the game activation card which has been scratched due to the game being second hand. will i be able to access the game without passwords or user names? if yes how? cheers. --Bj-burns 19:50, 12 November 2009 (UTC)

If the game activation card has been scratched, you most likely won't be able to. However it's still worth a try, download the client, start the game, and press the "Create Account or Add Access Key" -- it may or may not be used C4K3 Talk 19:53, 12 November 2009 (UTC)

you should ask the dude who you bought it from for access to that account. although isnt buying Guild Wars account against the EULA?: 12.You may not offer in-game services for real-world cash. Jonny10 19:57, 12 November 2009 (UTC)

To me it sounds like he bought an opened copy of the game. Which would simply be the posters or whatever, as long as he didn't get any account with it C4K3 Talk 19:59, 12 November 2009 (UTC)

Got it: Section 7 of the EULA: You may not sell or auction any Game(s) accounts, characters, items, coin or copyrighted material, nor may you assist others in doing so. bad boy! Jonny10 20:01, 12 November 2009 (UTC)

Yeah, it's against EULA to buy in-game items, but as long as he just either got an used access key (no account information) or an unused access key it's not against EULA (because he didn't get any in-game items, just the game) But if he did get an account with it he has broken EULA C4K3 Talk 20:04, 12 November 2009 (UTC)

Guys and girls,

I knew the game was online but understood it was free to play as long as you had an original copy of the game, I do not want to play with someone elses player/character or anything they had gained from their game, And thought that i could start a fresh as long as i had the original discs, To my knowledge the chap i bought the game from just got fed up with it and decided to sell the game, I have bought many games via ebay this way. AS the game only cost me a few quid it wont be that much of a loss if i cannot gain the access to play. cheers for the help anyhow!

You don't need the discs, you need an access key. Those can be purchased from the online store, or by purchasing a new retail version. Sorry. I would recommend you contact the person who sold it to you and Ebay, as selling it was actually fraudulent, and you can most likely get your money back. Good Luck! -- Wyn talk 22:43, 12 November 2009 (UTC)

You should have asked if the access key was scratched off or used (more likely asked if it was used). If used, that should have been a clue not to buy the game. Secondly, you should have looked for one that's sealed in the box. We bought a couple of guild wars games off eBay, non scratched and sealed in box. Hope you might consider seeing a refund and getting one that's nonscratched, etc. -- riyen ♥ 22:44, 12 November 2009 (UTC)

In any case, since the seller included the physical access key cards, you may want to try contacting him and requesting the login information for the game.--Fighterdoken 22:52, 12 November 2009 (UTC)

Which is technically against the EULA, but we won't tell anyone. ^<__<^ At least if the dude gives you his account login and password, you can delete his characters and start your own from scratch. But yeah, to clarify, since you can download the game for free off the GuildWars official website, what you're actually paying for is the access key to create an account. --Dragon Nataku 15:11, 13 November 2009 (UTC)

[edit] Cannot log on

i have not played guild wars in long long time.i had my username sent to me and a new password yet i cannot log on --The preceding unsigned comment was added by 86.167.57.63 (talk).

[edit] Resetting password

This question will not be archived because it is already in the FAQ, has recently been answered, or the poster has not read the guidelines.

How do I reset my password? --The preceding unsigned comment was added by 76.208.66.154 (talk).

See the Reset password section above. --Silver Edge 02:37, 15 November 2009 (UTC)

[edit] Faction Rewards

In Guild Wars. It Says 5k Faction Donation Equals 10k Reputation points. I only ever get 5 - 5 Per donation. do you have any advice or Answers to this bug/miss understanding

Sounds like you're not donating faction to your guild, rather getting something in return (amber/jade, skills, or scrolls). To get double the reward, you have to belong to a guild that belongs to an alliance of the appropriate faction and donate it to the alliance. -- FreedomBound 23:01, 18 November 2009 (UTC)

[edit] Reset Account?

Is it possible to reset your account? I.e. reset all unlockables, reset all account wide titles etc so the game is like you have just bought it new? --The preceding unsigned comment was added by 81.157.197.247 (talk).

No. Even deleting all of your characters would not result in the account's accomplishments being removed. -- FreedomBound 19:50, 20 November 2009 (UTC)

i forgot my account name and password i got a new computer and have forgotten what it is..