Report
From Guild Wars Wiki
The Report system is used to inform ArenaNet or NCSoft about players that are behaving unfairly and/or are operating against the EULA.
There are two methods of reporting: the in-game /report command, and creating a support ticket.
The /report system only allows reporting of players in the current district. The website must be used for all other cases. In general, a report via the website is more useful to the support team because it provides more information.
“If you have issues with players outside your district, a simple support ticket will prompt an investigation and, when appropriate, the Support Team will take action on the account involved in abuse, racism, harassment, or other inappropriate behavior. The /report system is one means to get in touch, but in a sense, it's rather one-dimensional. All reports through that system are reviewed and the appropriate action is taken, of course. But a support ticket actually gives the player much more latitude on who, when, how, and what he reports. A ticket lets him give details, and those details are often what makes it possible to see what happened and take the appropriate action. So I encourage players to report abuse or harassment issues via tickets in cases beyond, say, a passing incident observed within a district.
— Gaile Gray, Support Liason
Contents |
[edit] The Reporting Interface
To bring up the reporting interface, either:
- select the player you want to report, and type
/report. - type
/report [Character Name], replacing [Character Name] with the character's name (make sure you don't have anyone selected). The character must be in the same outpost and district as you.
There are currently six options available. Here they are, along with their in-game descriptions:
- Botting
Reporting a player for botting sends a notification to the GM team. GMs may conduct a careful review of that player's behavior. If it is confirmed that the player has been running a bot, that player's account will be banned.
WARNING: Abuse of the report feature may lead to your account being banned. - Inappropriate Character Name
Reporting a player for having an inappropriate character name sends a notification to the GM team. GMs may review the name. If a player is found to have a name that violates the User Agreement, that player may be required to rename the character.
WARNING: Abuse of the report feature may lead to your account being banned. - Spamming
Reporting a player for spamming sends a notification to the GM team. GMs will conduct a careful review of a player's behavior once a report of "Spamming" is received. If a player is found to have been repeating messages excessively, that player's account may be banned.
WARNING: GM actions will be based on a review of chat logs, not on unsubstantiated player reports. Abuse of the report feature may lead to your account being banned. - Verbal Abuse
Reporting a player for verbal abuse sends a notification to the GM team. GMs may conduct a careful review of that player's behavior. If a player is found to have engaged in verbal abuse in violation of the User Agreement or the Rules of Conduct, that player's account may be banned.
WARNING: GM actions will be based on a review of chat logs, not on unsubstantiated player reports. Abuse of the report feature may lead to your account being banned. - Scamming
When you report a player for scamming, it sends a notification to the GM team. GMs may conduct a careful review of that player's behavior. If the player is found to have been scamming, that player's account may be banned.
WARNING: GM actions will be based on a review of chat logs, not on unsubstantiated player reports. If you abuse the report feature, it may lead to your account being banned. - Leeching
Reporting a teammate for leeching gives that player 2 dishonor points. If at least half of your team reports this player, a further penalty will be applied preventing any faction or XP gain in that match. If, however, a third or less of your team reports that player, you will also be given 2 dishonor points for issuing an unsupported report. Players with 10 or more dishonor points are temporarily prohibited from participating in PvP.
[edit] Notes
- The Leeching option is greyed out and unselectable if you are not in an active PvP match. Rolling over the box displays the message:
- "You may only report a player for leeching while participating in a Random Arena match, Alliance Battle, or Competitive Mission. You cannot report opposing players for leeching."
- You cannot use the
/reportcommand more than 50 times from the same account within a 24 hour period.
[edit] Creating a support ticket
Support tickets can be created from the PlayNC website.
