User:Stephane Lo Presti/News/2018-06-08

Message about Guild Wars login issues – June 8, 2018

Hi everyone,

Some players may be experiencing network issues while trying to login to Guild Wars, as they may have authentication set up on their account and it locked them out of the game. If you’re affected by this, we added in yesterday’s last update a modal dialog to enter the two factor authentication code for your login session. You can also try to authorize your network the following way:

• Check the e-mail to your registered address, or an SMS, or a security code on your mobile authentication app. You should have received an authentication code that needs to be confirmed at https://account.arena.net/security/settings
• As you attempt to log into the website, you will find the system requesting you confirm your log-in. Please use the most recent code you received. Once you’re logged in, confirm your network there. You will then be able to log into the game
• Please also note that you will need to follow these steps each time you attempt to login from a new network address

If none of those solutions work for you, please contact our Customer Support at https://help.guildwars2.com Provide as much information as you can so that agents can process your request as efficiently as possible.

--Stephane Lo Presti talk 21:12, 8 June 2018 (UTC)