Guild Wars Wiki:Direct feedback provision quality standards

This page is currently an inactive policy proposal. It is not being actively discussed or revised, or is not mature enough to be a policy proposal. Feel free to change this page and participate in the discussion.

The proposed change implies on creating a certain maturity, as well as quality level of the feedback submitted to ArenaNet through the pages listed within the Staff feedback pages category. Following the recent updates of game mechanics, it became apparent that many users encountering feedback pages of the Guild Wars Live Team don't comprehend the actual responsibilities of certain staff members, posting materials completely unrelated to what the person is truly accountable for, and what's making the situation even worse, they engage in personal attacks, swearing, as well as blaming the company for some of its administrative in-game actions in a manner excelling what could be considered at least partially polite.

Based on the observed events and facts, as well as for the well-being of the Wiki and the provision of calm working environment for ArenaNet's staff members considering customers' feedback, the following changes are suggested:

1) The maintaining of restriction of personal attacks on other users or the staff member to whom the talk page belongs to upon the submission or within all on-going content-polishing conversations. This means in particular that one is not allowed to address another participant of it with a reference such as "your feedback is not doing any good", "you aren't familiar with the subject", or "seem to possess a scarce understanding obscuring the only true light", etc. Moreover, any personal affairs arising between two disputant users should be handled within their private talk space.

2) The prohibition of direct attacks on the company and its development practices. Healthy criticism is always nice, however, when it comes to statements like "ArenaNet's bullshit" or "their stupid decisions are messing it up", it simply cannot be applied. Such over-emotional expressions aren't something which contributes well to the professionally-cultivated environment.

3) The inadmissibility of swearing in the materials discussed or provided. This has nothing to do with imposed censorship of the pages or conversations the users might be engaging in, nonetheless, when it comes to devising valuable concepts and transmitting them to the Dev Team, the appropriate constructive environment should be upheld. It's not necessarily that your post might be a subject to adjustment if you did this accidentally, and yet, brought the whole plot in good faith. At the same time, it could be adjusted if the whole implication of unleashed posting is that something is "sooo ******* that you need to fix it ASAP & ban a certain ***** out of the game!". Anything arranged in this manner will be a subject to appropriate adjustment in order to maintain benign look of the page for the convenience of the staff member possessing & browsing through it.

So far, this policy implies rather mild, occasional moderation for the well-being of the company's staff direct feedback pages and does not infringe one's rights to deliver what he/she wants to. The wiki is simply not one of those boards where one could play a role of a schoolboy trolling the whole class or institution's administration, which is ArenaNet and its team in this case.