User:Demonical Monk/Feedback Sandbox/1

Volunteer Gamemasters

Because system that allows players to report offensive statements is one big fail, new admin rank will be very useful in my opinion. And before main idea: Why reporting system fail?

• When somebody report player publishing offensive statements using /report command in game, he can only specify one of auto-reasons such as spamming, verbal abouse... But there's no way to explain what he did wrong and gamemasters dont have time to browse tons of logs to find some offensive statements or spams.
• Reporting via NCSoft Support Website is crap too. Gamemasters allways respond me fast after I create ticket, their say "your report is under investigation", but sometimes I need to wait 72 hours or more to get response about my report status. Its because I report verbal-abousers at polish districts. GM cannot understand speech written in polish so it takes long to translate screens attached to report and investigate violation of rules.

Because of enlarging community of verbal abousers and spammers in non-english language, there's need for speed reaction. My suggestion is to create new administrators rank "Volunteer Gamemasters" - admins picked up from peacekeeping players who

• Never was banned in future
• Take good opinion of players and stuff members
• Are expirienced in game
• Know game rules well

That rank should have 2 key features:

• Ability to write in a bit other color in local chat (or other thing that identify them)
• Ability to bannish player for one, three or seven days with detailed reason (with screenshoot of rulebreaking or something)

And also be able to ask higher-level gamemasters to extend bans inflicted by volunteers to 30 days or changing type to forever if somebody is botting or breaking other important rules.

To avoid "free bans" players should be able to ask ArenaNet/NC Soft Gamemasters to decide about ban's fairness, also Volunteer Gamemasters who gave 3 bans that higher Gamemasters recognized as unfair should be dismissed and their accounts should got banned.

Volunteer Gamemasters would work for free and won't be official part of ArenaNet or NCSoft like in other MMORPG games.

Demonical Monk 22:52, 4 July 2010 (UTC)