User talk:Cgwbrightluo

Welcome all the friends

Bright is waiting here for you^_^--Bright亮月 06:01, 17 April 2008 (UTC)

近期与GM的信件交流-关于中国玩家封号

好多大陆玩家的账号因为一些“莫须有”或者无意间违反“用户协议”（其实是一些无关紧要的方面，或者被怀疑与现实世界

的金钱交易，但是事实是根本没有），而被封，导致悲伤得离开GW最后一块可以玩的地方，我一直在致力于寻求一种官方的，可以让大陆玩家方便去解封被冤枉的账号的办法。希望引起官方的注意！

这是我最近与plaync的 GM信件的往来

• Customer (luo bright) 04/16/2008 01:34 AM

Greetings This is bright from china mainland.I'm one of the only several players still play in the American server of the GW.We crazy love this game,the problem of "testing"in china had been world wide known,so i won't tell about this again. I just want to tell something truth of"china players' account block(CODE=045)".If a common china player want to play in american server,the only way to have a legal CDK is through the friend in american,use theirs visa to purchase CDK from www.amazon.com or other websites !Then the chinese players remit the RMB from china bank to american,so,if our accound is blocked,only we can supply is CDK,and the information between master account and billing summary are never the same! many of my friends' accound had been block for the reason of CODE=045,they all use the money and the CDK are correct,but the problem is they don't know english and they even don't know how to use their evidence to release the account!Then they leave with sorrow! All i want is give us chinese players a convenient path to purchase the CDK and a chinese simplified character support page to deal with the problem of account block.For now it's urgent because the Taiwan,hongkong and macao area is join the american sever,many of them need this too!

• Response (GM Alexander) 04/16/2008 01:48 AM

Hello,

Thank you for contacting the Guild Wars Support Team.

To assist our investigation into this issue we would like to request some additional information. Please update this support ticket with any of the following information:

- The name of one of the characters on your Guild Wars game account

- The log-in name you use when logging into your Guild Wars game account (please do *not* provide your password)

Once we receive this information, we will be able to research this issue further for you and provide more details.

Regards, The Guild Wars Support Team

• Customer (luo bright) 04/16/2008 07:16 PM

The name of one of the characters on your Guild Wars game account is : XX XXX XX

The log-in name is : XXXXXXXX

• Response (GM Darren) 04/17/2008 03:43 PM

Hello Luo,

Thank you very much for contacting the PlayNC Customer Support Team.

I am going to forward the information you have provided to the Development Team, so they can have a closer look into the issues you’ve raised. The Guild Wars Development Team is always looking at ways to improve the game and looks closely at player feedback when doing so.

In addition to contacting us directly, you should always feel free to post any constructive opinions, feedback or suggestions on any of the numerous Guild Wars message boards (http://eu.guildwars.com/community/category/listing/fansites/ ), where the Development Team will be able to view them - and any discussions resulting from them - first hand.

Thank you for contacting us with this information and please feel free to contact us again if you encounter any other problems.

Regards, GM Darren

PlayNC Customer Support NCsoft Europe http://eu.plaync.com

• Response (GM Benito) 04/18/2008 06:12 AM

Hello Luo,

Thank you very much for contacting the Guild Wars Customer Support Team.

After reviewing the issue, it appears that your account was blocked in error. Your account is now released and you should be able to log in to Guild Wars. We regret the temporary block on your game account and we apologize for any inconvenience this issue might have caused.

Please understand that we are taking all necessary actions to protect the Guild Wars community and to assure that players are abiding by our User Agreement.

For your convenience, you can obtain more information about our rules at the addresses listed below.

- User Agreement: http://eu.guildwars.com/support/article/guild_wars_user_agreement/ - Rules of Conduct: http://eu.guildwars.com/support/article/guild_wars_rules_of_conduct/ - Conduct Breaches & Outcomes: http://eu.guildwars.com/support/article/conduct_breaches_and_outcomes/

Please feel free to contact the support team again if you encounter any other problems.

Regards, GM Benito

Guild Wars Customer Support NCsoft Europe http://www.guildwars.com

• Customer (luo bright) 04/19/2008 12:22 AM

thank you very very much to reply me !!!

But i am sorry that maybe you didn't see clearly my words,my accout is never blocked!but many of my chinese friends' account had been blocked without any acceptably reason,and they don't know how to release it or even they do not know any of english,what can you do to retrieve their losing,they all pay the money!

Wish you have simple way like simple chinese page to help them!My very appreciation!

总结几点

首先，plaync的GM（下简称GM）还是效率蛮高的，并且他们一封信同时会给相关的小组，同比国内的客服，完全不是一个档次的！

再一点，他们应该去查过我的账号了，但是其实我从来就没封过号，而GM却向我道歉说：是由意外封我号，现在已经解封，^_^并且明确告诉我，我的账号没有问题。o(∩_∩)o。同时向我解释他们一定时间都要检查帐户，是为了保护大部分人的利益！

我的帐户其实存在着2个国内玩家传言的问题

• 1：使用代理（我用的一直是VPN，绝对不会去用sock5）

• 2：我是中国IP，并且经常换IP，有时是北京的，有时是上海，有时又是美国的

事实证明，这些不会成为封号的理由！

最后再提醒大家，正规的CDK来源，是保证不封号的坚实基础！--Bright亮月 06:27, 19 April 2008 (UTC)

A letter for ArenaNet(写给ArenaNet的信）

• 这封信的起因是我国服的好友Pride Whatsup,维基的用户名:Weillz，我们两人对于GW在大陆的未来充满担心，忧虑，忧伤，一直想做些基本是没有什么作用，但是毕竟是做过的事情，原稿是我写的，润色以及最后在wiki的发表，都是wellz来进行的User talk:Gaile Gray/Questions concerning Guild Wars in China

• This letter wrote because of my chinese server's good friend Pride Whatsup,whose wiki name is:weillz,we were worried and sorrow about GW in China,want to do something maybe useless,but anyhow we done!The letter wrote by me,improved and published in wiki by weillz.

dear sir/game manager:

Here from china,let me introuduce myself first,i am one of the chinese' GW(guild wasrs) players,my name is bright_luo

As a chinese GW player, we don't know anything about Arena and the chinese agent: the 9citys' relationship. But we hope we have rights to know something about game's update information.

But why can one of the best world wide game on china be a rusty game?Why which is one of the best game but in china only have few people playing, even most of people don't know what GW is !

Why can a world famous company(the9city) break its promise whitout any scruple?

And the most facetion thing is that under the9city's eyes we china mainland won't belongs to the earth!

Now,let me explain these things,ignore the testing time,GW open beta on march of this year, it use to be more than 150lines on askl,and more than 30lines on random area,but now ,but now all the area only have one line and most of the area have no player in that map. The Innuendo thing is that in chinese's GW there are only 5~6 team playing GvG now. why so many player left GW or change to other country's server?

When the game first face the public,the9city promise they won't delete any player's data,but it shut down the china-cnc area whitout any compellent reason on july!i think it's a world joke to whom already a NASDOQ conpany!Here a links(http://gw.replays.net/cms/News/2007-6-21/1182437951.html)

On 31/8 the Guild Wars expansion Eye of the North already open to the world, but in china we can't get any news and massage about the expansion, Even the china gw official website(www.gw.the9.com) doesn't renew the massage for a long time. As a Gw player we all very angry about that. We don't know the main reason about why the expansion can't open in china but at least we have right to know it's that open or not.Maybe chinese mainland doesn't include in the earth i guess!

www.gw.the9.com the official website havn't updata for more than three months,and the gw translate team is disband!

Almost no netbar(the place where there are hundreds people playing the games) you can see the GW advertisement(the situation of china is that a mmorpg want to be fashion and prosperous,the agent must take many time and money on netwar)

There is a big problem in chinese GW. If a new player want to play GW in net cafe or at home, when they down load the game and after setup, they can't join into the server, it always has "error code 058". I just take half and hour to fix this problem for my friend when i write this letter. This is a big reason why so many people left GW

Other bugs i don't tell anymore,but the above ones,who's fail?who is in spite of our mainland palyers emotion?It's funny that the two world famous company can't settle these problem?

whatever happens GW is still the best game on the world,yes the BEST! Chinese players whom play it still stay or had left all said it's at least as good as wow(world of warcraft)

We all prepare our money to pay for GW,most of the chinese GW players are adults and rational, and the most biggest game consumer parts ,we are social elite because of our age(between 20-30) and the internet time!

We think you Arena will give us a good reply,so we organise the players and left their signs and hope you won't disappoint the whole chinese' GW players!

Please expansion Eye of the North！ Please link to the international line！ Please charge the game!

We love this game deeply crazy hardly!Please we player just beg your please give us the same right!

Bright_Luo 20070913

--Bright亮月 03:49, 21 April 2008 (UTC)

home page

我现在人在浙江，刚看了你的home page，我 orz了，用的都是我的代码 -，- ，，， 现在你励志于 guildwars的沟通工作，在下很敬佩。有时间会继续关注，小冰的号我拿回来了，如他在被封，请您帮一下忙，一般来说，正常操作次序解封是相当容易的一件事情。熟悉流程就行了。新的社区管理员不太熟悉，你可以前往他的page页与他联络，我想gaile这里应该可以起到很大的作用，听说她参与了guildwars2的客服策划，如果能被邀请测试guildwars，那真是一件很荣幸的事情。祝安，一切平安，你的朋友。--Weillz 09:01, 27 April 2008 (UTC)

关于经过我手在处理的几个被封的账号

我现在在帮：13，渺渺，真的爱你，这三个人解封账号。

13的号，已经告一段落，他是通过帆歌的国内信用卡直接去plaync购买PVP KIT，但是很快被封号，最终结果就是，信用卡没有扣钱，最后帆歌把钱打还给13.

另外2个号，有个最终结果，我再发上来--Bright亮月 02:04, 18 May 2008 (UTC)

渺渺的号有希望的话，小宝的也可以拿回来了。--60.162.242.150 08:03, 18 May 2008 (UTC)

真的爱你 的号，已经解封，他的号，是真正违反了规定“他是把K交易给老外，然后从打钱工作室收RMB”，第二天封号，然后我去解封，大概一个礼拜左右，今天回信说是封错号了，给予解封。。。这其中包含的意思，大家自己去想吧^_^

08年6月6号追加：他的另一个号，因为多次现金交易，导致永久被封，拿不回来了，所以奉劝心存侥幸的朋友，不要违反规定！ --Bright亮月 00:53, 20 May 2008 (UTC)

这段时间继续帮人解封账号，一个是大半年前speed的一个被封了第三章的账号，正在处理中；一个是6月1号买的章节齐全的号，估计也是被误封，刚提交资料；还有个已经解封了，买来1天就封了，提交信息后，3天解封。那个号是向一个专业卖CDK的购买来的，所以说只要CDK来路正规的，是不怕先期被封的！--Bright亮月 00:52, 9 June 2008 (UTC)

那个被封章节的号，确定是最初购买CDK时的那个网站有欺诈行为“Response (John) 06/07/2008 11:02 AM Hi,

The Guild Wars Nightfall Access Key registered to your Guild Wars game account was initially purchased from our website. This purchase was flagged as a fraudulent charge. This resulted in the provided access key being permanently disabled.

We will not be able to assist you further with this issue. We recommend contacting the seller from whom you purchased the access key for a full refund. To ensure this does not happen in the future, if you wish to play the game, please purchase a retail copy from an authorized retailer in your area, or directly from the Guild Wars In-Game Store or the PlayNC Store on the PlayNC website. Please note that the Guild Wars In-Game Store and the PlayNC Store are the only authorized retailers for Guild Wars online access key purchases.

If you have any further questions, please let me know.

Thanks, John Guild Wars Account Support 以上是GM的回复--Bright亮月 06:36, 10 June 2008 (UTC)

Image Naming

Hi Cgwbrightluo, images you have uploaded have been tagged for deletion due to improper naming, please see our image policy for proper image naming. Images uploaded for use on your user page should be named in the following format: user <user name> <image name>.<file extension>. For example, the image you uploaded here should be re-uploaded as User Cgwbrightluo 2.jpg. Also when uploading please select the user space option under Image Use or manually place {{user image}} in the Summary field, thanks. --SilentStorm 22:31, 2 June 2008 (UTC)

Ok,i will,thank you, but where is my previous images?--Bright亮月 00:27, 9 June 2008 (UTC)

It's been marked for deletion due to the improper Image Naming mentioned above and thus already been deleted as Images get deleted 3 days after they've been tagged. Just upload it again under the correct name. --SilentStorm 01:44, 9 June 2008 (UTC)

历经100天整，渺渺的号终于解封！

历经100天整，终于解封！ 水镜渺渺的号，今年2月29号使用国内信用卡购买北方CDK，但是信用卡没有扣钱导致第三天被封号，至今100天整，终于获得解封！，同时，GM还给了PVP 包以及北方之眼，2个CDK作为补偿！

我是从4月25号开始提交解封申请，中间经历了好几次的“僵死”时期，后来我听从建议，把事件缘由发到了Gaile的维基页面，老老实实把此号的来源，怎么被封号，怎么跟GM交涉，原原本本说明，最终获得解封并因祸得福！

我具体是怎么说明情况的：My friend work in Anet ,he tell me that must give you the real information! i am chinese player,i get the guild wars prophecies and PVP KIT CDKS through our american server guild leader's visa and i pay him RMB through chinese bank, this happened in last December,in march,i buy EN CDK use my chinese visa through in-gmae store,but the next day my visa hadn't been charged and my account had been blocked!

but now i cannot connect my guild leader anymore,so my condition is very complex

the last four digits of the credit card last used to purchase my copy of Guild Wars Eye Of The North online is XXXX

这是今早收到的解封邮件：Response (Lance) 06/09/2008 01:48 PM Hello,

Thank you for your patience.

After further reviewing this issue, it appears that your PlayNC master and Guild Wars game accounts were blocked in error. We sincerely apologize for any inconvenience this may have caused you.

Your PlayNC master and Guild Wars game accounts are now unblocked and you should be able to successfully log into them.

As part of this error, the Guild Wars: Eye of the North Access Key you attempted to purchase was disabled and the charge of $39.99 for the online purchase was not captured. Additionally, the Guild Wars PvP Access Kit Access Key you previously purchased through the Guild Wars In-Game Store was disabled.

As compensation for our error, we are now providing the following access keys to replace the keys that were mistakenly disabled. We are also issuing - free a charge - an Eye of the North Access Key you may use to add to your Guild Wars game account:

Eye of the North: XXXX PvP Access Kit: XXXX The following Support Center article should assist you with registering this new access key to your account:

Title: Adding Keys to Existing Game Accounts URL: http://www.plaync.com/us/support/doc_2960.html

Again, we apologize for any inconvenience this issue may have caused you, and we hope that this does not interfere with your enjoyment of the game.

If you have any further questions, please let us know.

Thank you, Lance Guild Wars Account Support

在此，再一次感谢Jason and Gaile

给各位正在处理解封的朋友一点建议，一定要把事情详细明白的说清楚，态度要好，并且得有耐心

很重要一点，一定要非常肯定强调“账号是属于我的,我是被冤枉的”“你们是全球性的大公司，要给玩家一个交代”

如果实在被GM说的无语了的话，就去 Gaile的维基页面试试讲述下吧（但是你得明白自己的号的确是被冤枉的）Gaile's support page

--Bright亮月 06:40, 10 June 2008 (UTC)