User:Fred K/Hacked Account

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Navigation: Fred K - Hacked Account

Hacked Account[edit]

NOTICE: I AM NO LONGER UPDATING THIS LIST - I AM MOSTLY BACK EXCEPT FOR THE REALLY HIGH END ITEMS I LOST, THOSE I WILL HAVE TO REPLACE MYSELF - THANK YOU ALL WHO HELPED FOR GETTING ME BACK ON MY FEET Fred K 03:53, 1 January 2010 (UTC)

For now this section is random notes until I piece it together.

  • They forgot a 4084 gold on one char.
  • It looks like they didn't clean out my hero's - though they didn't have anything particularly great on them.
  • Thanks to Wyn User Wynthyst sig icon2.png , Knox, My TalkBaineTheBotter, Neil2250User Neil2250 sig icon4.jpg, User_Lyger_SignatureText.png‎yger, John Shadowbow (in-game name), VayaNim, Bearded Gecko (in-game name), and Fonz? (in-game name) for helping me out. I cannot thank you enough.

Timeline[edit]

November 11, 2009: around 3:30 or 4:00am CST, I go to bed
November 11, 2009: between 4:39 and 5:17am CST, I get owned
November 11, 2009: around 8:30 or 9:00am CST, I wake up, log in, and cry

Items Lost[edit]

Please consider:

  • Any donation, large or small to help me rebuild would be graciously appreciated, but in no way expected.
  • Anyone selfless and compassionate soul who does give me a hand will be recognized in my list for their kindness.
  • If the item is not yet replaced, the Cost column is a best estimate based on market value.
  • If the item is replaced, it is the exact amount spent if i know; if I don't know, it is still the best estimate based on market value.

Also consider:

  • This list is based on my best recollection, as ArenaNet cannot give me an exact log of what was lost.
  • Unless I forgot some major item(s), the range of error for this table is ±100 platinum.
  • Unless otherwise noted, all weapons, shields, and offhands mentioned were r9 golds and greens with mostly perfect or near perfect mods.

Fred K[edit]

Item Cost Replacement Source Replace Date Replaced By
Chaos Gloves 10k + 250 Glittering Dust + 75 Globs of Ectoplasm IN PROGRESS:

88 Glittering Dust from inventory
1 Glob of Ectoplasm from farming
2 Globs of Ectoplasm from farming
9 Glittering Dust from farming
1 Glob of Ectoplasm from farming


11/15/09
11/19/09
11/20/09
11/22/09
11/22/09


BaineTheBotter
Me
Me
Me
Me

White Dye 4.6k Dye Trader 11/14/09 Me
Elite Druid Vest 15k + 150 Tanned Hide + 150 Wood Armor Trader

- 15k from inventory
- 150 Tanned Hide from inventory
- 150 Wood from inventory

11/14/09

Me
Wynthyst
Wynthyst

Black Dye 9k Dye Trader 11/14/09 Me
Elite Druid Boots 15k + 50 Tanned Hide + 50 Wood Armor Trader

- 15k from inventory
- 50 Tanned Hide from inventory
- 50 Wood from inventory

11/14/09

Me
Wynthyst
Wynthyst

Black Dye 9k Dye Trader 11/14/09 Me
3x Survivor Insignias 750g - 800g each (estimate) 2x from inventory
1x from Rune Trader
11/13/09
11/14/09
Wynthyst
Me
Rune of Vitae 300g (estimate) 2x from inventory 11/13/09 Wynthyst
Superior Vigor Rune 13k-15k (estimate) From inventory 11/13/09 Wynthyst
Rune of Major Beast Mastery 50g - 75g (estimate) From inventory 11/13/09 Wynthyst
Expert Salvage Kit 400g Merchant 11/13/09 Me
Identification Kit 100g Merchant 11/13/09 Me
5-10 Lockpicks 6.25 - 12.5k (estimate) IN PROGRESS:

1 from farming
1 from farming
2 from farming
1 from quest


11/23/09
11/25/09
12/3/09
12/3/09


Me
Me
Me
Me

5-10 Phantom Keys 1 from farming 11/20/09 Me
200-250 Candy Apple IN PROGRESS:

96 from inventory
4 from inventroy
10 from inventory


11/15/09
11/16/09
11/20/09


BaineTheBotter
Neil2250
VayaNim

200-250 Candy Corn IN PROGRESS:

95 from inventory
4 from inventory
10 from inventory


11/15/09
11/16/09
11/20/09


BaineTheBotter
Neil2250
VayaNim

200-250 Pumpkin Cookie IN PROGRESS:

106 from inventory
10 from inventory


11/15/09
11/20/09


BaineTheBotter
VayaNim

50-70 Phantasmal Tonics
200-250 Transmogrifier Tonic 24 from inventory

1 from inventory

11/15/09

11/16/09

BaineTheBotter

Neil2250

User Fred K Storm Bow.png

Text Equivalent:

Sundering Storm Bow of Fortitude
Piercing Dmg: 15-28 (Requires 8 Marksmanship)
Damage +15% (while Health is above 50%)
Armor penetration +20% (Chance: 20%)
Health +30
Damage +20%
Two-handed
Value: 208 gold
Customized for Fred K

Note the REQ 8 and CUSTOMIZED - the bastard that did this either merched my baby for 208 gold or salvaged it for a handful of wood or iron!
Notice how this is the only thing on my whole list I have a screenshot of?
If you didn't get the idea yet, losing this bow is what kills me the most about this whole ordeal. :(

100k + absurd ectos (estimate) IN PROGRESS:

Req9 Inscribable with same stats (20 Ecto) (from trade)

11/13/09 Knox
White Dye 4.6k From inventory 11/13/09 Knox
Icy Bowstring From inventory 11/15/09 BaineTheBotter
Vampiric Bowstring From inventory 11/15/09 BaineTheBotter
Silencing Bowstring From inventory 11/15/09 BaineTheBotter
Bow Grip of Fortitude (+30) IN PROGRESS:
+29 from inventory
11/15/09 BaineTheBotter
Bow Grip of Fortitude (+30) From inventory 11/19/09 Lyger
Bow Grip of Fortitude (+30) IN PROGRESS:
+29 from inventory
11/15/09 BaineTheBotter
2x r9 shadow bow
r9 half moon IN PROGRESS:
r10 Ebon Half Moon of Enchanting from inventory
11/15/19 BaineTheBotter
r9 short bow r9 Caged Shortbow 12/4/09 Me
2x r9 dead bow IN PROGRESS:
r9 Sundering Dead Bow of Fortitude from inventory
r9 Sundering Dead Bow of Enchanting from inventory
(both wrong mods, non-inscriptable)
11/15/09 BaineTheBotter
2x r9 bladed recurve bow
2x r9 feathered flatbow
r9 blood wand / offhand
r9 Hammer r10 Sundering Glyphic Maul of Defense from inventory
r9 Igneous Maul
11/15/09
12/4/09
BaineTheBotter
Me
Zealous Hammer Mod From inventory 12/28/09 VayaNim
r9 sword r9 Greater Highlander Blade from running tip 12/31/09 Me
r9 Scythe Bubahl's Grasp from inventory
Shadow Scythe from farming
11/19/09
12/4/09
John Shadowbow
Me
15^50 mod for scythe From inventory 12/28/09 Fonz
Zealous Scythe Snathe 5k Trade 12/28/09 Me
Scythe Grip Fortitude (+30) 1 from farming 12/4/09 Me
2 more misc r9 weaps/offhands
Heavy Equipment Pack a lot? (estimate) IN PROGRESS:
Small Equipment Pack from Merchant (2.5k)
11/15/09 Me

I Exsanguinate[edit]

Item Cost Replacement Source Replace Date Replaced By
jakado's staff, r9 blood and curses wands, -50 cesta
Expert Salvage Kit 400g Merchant 12/3/09 Me
Identification Kit 100g Merchant 12/3/09 Me
MULE: 19 swords/war shields/mods

Mesmerizer Babushka[edit]

Item Cost Replacement Source Replace Date Replaced By
Expert Salvage Kit 400g Merchant 12/3/09 Me
Identification Kit 100g Merchant 12/3/09 Me
Req 9 Fuchsia Staff From inventory 11/14/09 Wynthyst
Req 9 Dom Staff The Trickster from inventory as tip for a run 12/28/09 Random Person
Misc offhands and wands
MULE: 15-20 staffs/mods

P A N D A Warrior[edit]

Item Cost Replacement Source Replace Date Replaced By
Superior Vigor Rune 17k Rune Trader 11/20/09 Me

Rending Reaper[edit]

Item Cost Replacement Source Replace Date Replaced By
Expert Salvage Kit 400g Merchant 12/3/09 Me
Identification Kit 100g Merchant 12/3/09 Me
MULE: 5-10 scythes/mods

Sirrus Lightbringer[edit]

Item Cost Replacement Source Replace Date Replaced By
Req 9 Dolyak Prod Staff ?? From inventory 11/14/09 Wynthyst
Black Dye
earth staff (rare exotic skin)
IN PROGRESS:

r9 plain skin earth staff

12/4/09 Me
fire and water staffs
Expert Salvage Kit
Identification Kit
MULE: 10-20 inscriptions

The Big Healinator[edit]

Item Cost Replacement Source Replace Date Replaced By
2x Superior Vigor 32k Rune Trader 11/24/09 Me
-50 Cesta 5k Trade 11/25/09 Me

The Fredderer[edit]

Item Cost Replacement Source Replace Date Replaced By
Expert Salvage Kit
11/20/09 Me
Identification Kit
11/20/09 Me
Amethyst Aegis
Shield Handle of Fortitude (+30)
12/4/09 John Shadowbow
MULE: 10-20 spears and para shields

Wrath Sorrowbringer[edit]

Item Cost Replacement Source Replace Date Replaced By
Wrath Sorrowbringer Expert Salvage Kit

Identification Kit

MULE: 10-15 offhands and focus items
MULE: 10-15 wands and mods

STORAGE[edit]

Item Cost Replacement Source Replace Date Replaced By
250 Pumpkin Cookie
200-250 Vial of Absinthe 49 from inventory 11/15/09 BaineTheBotter
200-250 Witch's Brew 50 from inventory 11/15/09 BaineTheBotter
around 50k 50k 100k from ?
5k from inventory
11/14/09
11/21/09
Randomly appeared?!?
Bearded Gecko
10 Mysterious Summoning Stones ? 10 from Nick the Traveler

4 from inventory

11/15/09

11/16/09

Me

Neil2250

5-10 green rock candy
10-20 peppermint candy canes
40-50 Eggnogs 60 Eggnogs 11/19/09 John Shadowbow
3 full panels of r9 equipment
- r9 and r11 ele swords
- r9 plat bow
10 - 20 Elite Tomes
IN PROGRESS:

1 Elite Necromancer Tome from farming


11/23/09


Me

10 - 20 Tomes IN PROGRESS:

Assassin Tome from inventory
2x Ranger Tome from inventory
Assassin Tome from farming
Elementalist Tome from farming
Assassin Tome from farming
Ranger Tome from farming
Warrior Tome from farming
Necromancer Tome from farming
5 Ranger Tome from inventory


11/19/09
11/19/09
11/20/09
12/3/09
12/3/09
12/4/09
12/4/09
12/4/09
12/4/09


John Shadowbow
John Shadowbow
Me
Me
Me
Me
Me
Me
John Shadowbow

4-5 black dye 47.5k 5 from Dye Trader 12/16/09 Me
8 white dye
IN PROGRESS:

1 from farming
2 from farming


12/4/09
12/28/09


Me
Me

25-35 red dye 1 from farming 12/3/09 Me
8 fow scrolls
1-2 Passage Scrolls to the Underworld 2 from farming 11/20/09 Me
75-125 superb charr carvings
10 - 15 zaishen keys
IN PROGRESS:

4 from Priest of Balthazar
1 from Priest of Balthazar


12/11/09
12/13/09


Me
Me

Mini Asura

STORAGE MATERIALS[edit]

Item Cost Replacement Source Replace Date Replaced By
150-250 Bones 21 from farming
21 from farming
11 from farming
127 from farming
11/15/09
11/22/09
11/23/09
11/26/09
Me
Me
Me
Me
150-250 Iron Ingots 62 from farming
27 from farming
34 from farming
49 from farming
11/23/09
11/25/09
11/26/09
11/26/09
Me
Me
Me
Me
150-250 Tanned Hide Squares 4 from farming
6 from farming
48 from farming
50 from farming
20 from farming
75 from farming
11/23/09
11/25/09
11/26/09
11/26/09
11/27/09
12/16/09
Me
Me
Me
Me
Me
Me
150-250 Scales
150-250 Chitin Fragments 2k 5 from farming
5 from farming
12 from farming
180 from trader
11/23/09
11/26/09
12/3/09
12/29/09
Me
Me
Me
Me
150-250 Bolts of Cloth 82 from farming
12 from farming
250 from farming
11/18/09
11/20/09
11/23/09
Me
Me
Me
150-250 Wood Planks 31 from farming
73 from farming
47 from farming
11/13/09
11/23/09
11/26/09
Me
Me
Me
150-250 Granite Slabs IN PROGRESS:

17 from farming
10 from farming
5 from farming
10 from farming


11/23/09
11/25/09
11/26/09
11/27/09


Me
Me
Me
Me

150-250 Piles of Glittering Dust Some was left over in my inventory, and I think someone gave me a bunch but I cannot recall who. ? ?
150-250 Plant Fibers IN PROGRESS:

13 from farming
13 from farming


11/13/09
11/15/09


Me
Me

150-250 Feathers IN PROGRESS:

20 from farming


12/4/09


Me

25-50 Fur Squares
25-50 Bolts of Linen IN PROGRESS:

11 from farming
6 from farming
4 from farming
1 from farming


11/18/09
11/23/09
11/26/09
11/26/09


Me
Me
Me
Me

0-10 Bolts of Damask 5.6k 8 from Rare Materials Trader 12/16/09 Me
25-50 Bolts of Silk IN PROGRESS:

7 from farming
3 from farming


11/23/09
11/25/09


Me
Me

25-30 Globs of Ectoplasm
25-50 Steel Ingots IN PROGRESS:

3 from farming
1 from farming
1 from farming
3 from farming
6 from farming


11/23/09
11/25/09
11/26/09
11/26/09
11/27/09


Me
Me
Me
Me
Me

0-10 Deldrimor Steel Ingots
25-50 Monstrous Claws
25-50 Monstrous Eyes
25-50 Monstrous Fangs
5-10 Rubies
5-10 Sapphires
50-100 Diamonds IN PROGRESS:

1 from farming


12/4/09


Me

50-100 Onyx Gemstones IN PROGRESS:

4 from farming


12/4/09


Me

0-10 Lumps of Charcoal
25-50 Obsidian Shards
20 Tempered Glass Vials
25-50 Leather Squares IN PROGRESS:

5 from farming


11/26/09


Me

0-10 Elonian Leather Squares
0-10 Vials of Ink
0-10 Rolls of Parchment 4 from farming
4 from farming
11/23/09
11/27/09
Me
Me
0-10 Rolls of Vellum
0-10 Spiritwood Planks 10 from farming 11/15/09 Me
50-100 Amber Chunks
50-100 Jadeite Shards

Donations not matching my items lost[edit]

Item Cost Donation Date Donation By
33 Ghost in the Box

2 Ghost in the Box

11/15/09

11/16/09

BaineTheBotter

Neil2250

47 Squash Serums 11/15/09 BaineTheBotter
2 Cottontail Tonics 11/16/09 Neil2250
3 Honeycombs 11/16/09 Neil2250
40 Spiked Eggnogs 11/19/09 John Shadowbow
9 Mysterious Tonics 11/19/09 John Shadowbow
Zelnehlun's Longbow 12/4/09 John Shadowbow
Icy Blade Axe of Deathbane (Req 10) 12/4/09 John Shadowbow

Support Transcript[edit]

Discussion Thread: (Reference # 091107-001118)

Response (GM Oghma) 	11/13/2009 10:44 AM 

Hello,

You are most welcome.

Take care,

GM Oghma

Customer (Fred Kilbourn) 	11/13/2009 12:39 AM 

I guess then that is all there is to say... Thank you for your time.

Response (GM Oghma) 	11/12/2009 03:44 PM 

Hello again,

We are only allowed to supply actual IP information to law enforcement or legal counsel under subpoena. I can tell you that someone from China was able to access your account on November 11, 2009 between 10:39 and 11:17 UTC. The way our game logs work does not allow me to see specifically what items were traded off of your account. The Support Team does block any account involved in RMT activities as soon as that activity is discovered and the RMT people know this, so they waste no time in stripping an account of any valuable items. I would like to explain that our inability to replace or create any in-game items is not policy based, we just do not have any tool or functionality that would allow us to generate these items.

Take care,

GM Oghma The Guild Wars Support Team

Customer (Fred Kilbourn) 	11/11/2009 05:27 AM 

I have a hard time believing they could sell all the stuff they did in a matter of a couple hours at a forgotten hour of the night. Can you please reply to my request with some kind of ip address and time of access or any other forensic evidence about this illegal breach of my account. Also, for the sake of evidence and posterity, a list of everything i lost would be greatly appreciated. I feel these simple requests would be the very least you can do for someone who has dumped well over 200 dollars and thousands of hours into this franchise. (as well as recruiting 15 or so friends to buy in as well) Lastly, how can my stuff be lost so quickly - dont you ban rmt buyers? You knew about my breach no more than 5 hours after it happened and cant at least recover my gold from those who illegaly bought it? Even if your flaccid and draconian policy of not recoving my items must stand, you are even more certainly going to lose a customer for guild wars 2 and beyond if you dont help in any regard or send me another canned response message. Regards, Fred

Response (GM Oghma) 	11/09/2009 05:24 PM 

Hello,

Guild Wars does not have the capability to recover lost or deleted characters or items. No matter the cause for such loss, replacement of such things is simply not something that we are able to offer or support. Your account has been unblocked and you should be able to access it immediately.

Our records show that a member of a Real-Money Trading (RMT) organization was able to access your account. These RMT workers are not "real" Guild Wars players. They do not have a main account to which all of your items have been moved. As soon as they were able to access your account they would have sold off any high end items and combined that gold with any gold already on your account to deliver to their customers. The Support Team goes to great lengths to prevent these RMT people from accessing our servers, and we block hundreds of accounts a week for RMT related activity. Unfortunately, these companies steal account information from actual players and use stolen credit cards to purchase new accounts to continue their black-market activities.

Because we know that our servers are secure, we believe it is possible that someone may have gained access to your account without your knowledge or permission. This can happen if you share your password, use the same e-mail and password on message boards, or even if you have accidentally installed a keylogger onto your computer.

Here are some tips to help you protect your account and keep your computer secure.

1. Never give your passwords to anyone, including family, friends, or guildmates.

Even if the person is normally trustworthy, you cannot guarantee that they will be following the same strong security precautions that you will follow. Also, there have been occasions when friends have deleted items or characters (often by accident) without the owner's knowledge or permission.

If you believe someone may have learned your password, change it right away.

2. Do not re-use the same username and password on other accounts.

For example, if someone learns the e-mail address and password that you use for a certain message board, it will be easy for them to log into your game account if you use the same e-mail address and password. Use different passwords to improve your account security.

3. Do not install third-party software (i.e. software not created by NCsoft or ArenaNet).

Programs that claim to be item modifiers, cheat programs, or even harmless looking programs such as attribute, skill, or dye calculators might actually contain a harmful virus or keylogger that could allow someone to steal your account information.

If you think you have accidentally installed a keylogger on your computer, you should:

a. Obtain anti-virus software, make sure it is updated with the latest files, and scan your system for viruses and key-loggers.

b. Change all the passwords for accounts that you may have accessed after installing the third party software, such as your Guild Wars game account, PlayNC master account, e-mail address account, fansite forum accounts, etc.

c. Never download any untrustworthy programs in the future! Even if you are confident that you can trust the third-party, please use extreme caution. Virus and keylogger creators rely on your trusting nature to help them steal your accounts from you.

4. Please review our Security FAQ at the following URL, which includes additional information for keeping your Guild Wars account secure:

http://us.ncsoft.com//us/support/doc_993.html

Please contact us again if you have any question or comments regarding this or any other issue.

Regards,

GM Oghma The Guild Wars Support Team

Customer (Fred Kilbourn) 	11/09/2009 10:15 AM 

I'd like to reiterate, I would appreciate any forensic information about this attack you can share, if not just for posterity. I really want to know what I lost, and who took it (even if it's just an IP.)

Thanks


(cut two posts where I basically whined like a baby who just got all his toys taken away)


Response (Erick) 	11/07/2009 02:42 PM 

Hello Fred,

Thanks for getting in touch to ask about your account.

In order to better assist you with this account-related issue, I will transfer this question to our Account Support Department. An Account Support team member will be in contact with you very shortly.

Regards, GM Erick The Guild Wars Support Team

Customer (Fred Kilbourn) 	11/07/2009 09:36 AM 

actually, i don't remember where i went afk, but the timeframe is pretty close

Customer (Fred Kilbourn) 	11/07/2009 09:36 AM 

this happened between 3am and 8:50am central time on 11/7/09 - i went afk in the underworld and went to bed - i woke up and my password was changed - i reset my password to a new password and logged in and all my stuff was gone.

Auto-Response 	11/07/2009 09:13 AM 

Fred,

Our support department will handle your request as soon as possible.

The Answers below were automatically selected and shown to you by RightNow SmartAssistant when you submitted your question. This is simply a log for your records of what you were presented with.


Title: Security FAQ Link: http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/std_adp.php?p_faqid=993&p_created=1087503476

Title: Phishing Scams FAQ Link: http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/std_adp.php?p_faqid=5962&p_created=1183041612

Title: Password Helper Link: http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/std_adp.php?p_faqid=4379&p_created=1151416552

Title: Do I Need My Access Keys to Integrate My Guild Wars Account into an NCsoft Account? Link: http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/std_adp.php?p_faqid=7274&p_created=1244833894

Title: Transferring Items Between Your Own Characters Link: http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/std_adp.php?p_faqid=3744&p_created=1141940806

Customer (Fred Kilbourn) 	11/07/2009 09:13 AM 

somebody changed my password and has emptied 11 characters and my storage of almost all items, and deleted all the prestige armor and customized weapons off my main character. i hope to god you can help me because i don't think i could keep playing this game if i have lost everything for good