User:Regina Buenaobra/Journal/Archive Apr-Jun 2009

Quick Note on the Free Storage Pane Promotion - 30 June 2009

Today is the last day of the Free Storage Pane promotion. If you're still having trouble getting your free storage pane, please contact Customer Support today. They will assist any player who submits a ticket before the end of the day today, June 30, even if they are not able to fulfill the request today. If you have an outstanding Support ticket on this issue, don't worry -- Support will still help you get your free storage pane.

Xunlai Tournament House - 23 June 2009

First of all, thanks to everyone for being patient while our team took a closer look at the issues affecting the recent Xunlai Tournament House distribution.

The May Xunlai Tournament House points distribution took place on June 18. During the distribution, problems occurred. Although many players received their points, some players did not get the correct number of points, and some players who voted did not receive any points at all. As you know, people normally get 5 points just for voting. Our team has been working to assess the situation and take care of the errors that caused the distribution issues.

We have the correct point distribution records of all those who participated in the Xunlai Tournament House for the May tournaments, and they will get the correct number of points, whether they contacted Customer Support or not.

We realize that the Xunlai Tournament House points distribution has been problematic in the past. We were faced with either taking Xunlai Tournament House down to resolve the issues, or running into similar problems with the point distribution in the next month.

We’ve decided to take Xunlai down to ensure the issues are thoroughly resolved. As soon as we have a good estimate on when it will be available again we will let you know.

We apologize for any inconvenience this has caused.

Neues zur Xunlai-Wettstube

Zuerst möchten wir uns bei euch für die aufgebrachte Geduld bedanken, während unser Team die Probleme mit der aktuellen Punktevergabe untersucht hat.

Die Punktvergabe der Xunlai-Wettstube begann am18. Juni, und dabei traten Komplikationen auf. Obwohl viele Spieler ihre Punkte erhalten haben, kam es dazu, dass einige Spieler nicht die korrekte Anzahl bekommen haben, und in einigen Fällen Spieler, die ihre Tipps abgegeben haben, gar keine Punkte erhalten haben (Wie ihr ja wisst, gibt es normalerweise 5 Punkte für die Tipp-Abgabe). Unser Team hat daran gearbeitet, die Situation aufzuklären und die Probleme, die zu der fehlerhaften Punktevergabe geführt haben, zu beseitigen.

Wir haben Aufzeichnungen über die korrekte Anzahl an Punkten die Spieler bekommen sollten, wenn sie Tipps für das Mai-Turnier abgegeben haben, und Spieler werden ihre Punkte erhalten, unabhängig davon, ob sie sich an den Support gewendet haben oder nicht.

Uns ist bewusst, dass die Punktevergabe der Wettstube auch in der Vergangenheit zu Problemen geführt hat. Wir mussten uns also entscheiden, ob wir die Wettstube schliessen, um der Sache auf den Grund zu gehen, oder ob wir nächsten Monat wieder in ähnliche Probleme bei der Punktevergabe laufen würden.

Wir haben uns dazu entschlossen, die Wettstube zu schliessen, um das Problem an er Wurzel zu packen. Sobald wir einschätzen können, wann die Wiedereröffnung stattfindet, werden wir euch dies unverzüglich mitteilen.

Wir entschuldigen uns für alle Unannehmlichkeiten, die dies versacht hat.

Maison du Tournoi Xunlai

Merci à tous d'avoir bien voulu patienter pendant que nous traitions les problèmes survenus lors de la récente distribution de points de la Maison du Tournoi Xunlai.

Des problèmes sont survenus lors de la distribution des points de la Maison du Tournoi Xunlai du mois de mai le 18 juin. Bien que de nombreux joueurs aient reçu leurs points, certains joueurs n'ont pas reçu le nombre de points correct, et d'autres ayant voté n'ont reçu aucun point. Les joueurs reçoivent généralement 5 points pour avoir voté. Notre équipe a traité la situation et résolu les erreurs à l'origine des problèmes de distribution.

Nos enregistrements contiennent les informations de distribution correctes pour tous les joueurs ayant participé à la Maison du Tournoi Xunlai pour les tournois du mois de mai, et tous les joueurs recevront les points qui leur sont dus, même s'ils n'ont pas contacté l'assistance clientèle.

Nous sommes conscients des problèmes passés avec la distribution de points de la Maison du Tournoi Xunlai. Nous pouvions procéder de deux manières : désactiver l'accès à la Maison du Tournoi Xunlai pour prendre le temps de résoudre les problèmes, ou prendre le risque de rencontrer les mêmes problèmes le mois suivant.

Nous avons choisi de désactiver l'accès afin de résoudre tous les problèmes. Nous vous tiendrons informés de l'évolution de la situation et de la date à laquelle la Maison du Tournoi Xunlai sera à nouveau accessible.

Veuillez nous excuser pour la gêne occasionnée.

Casa de apuestas de Xunlai

En primer lugar, gracias por vuestra paciencia mientras investigamos los problemas relacionados con la distribución de puntos de la casa de apuestas de Xunlai.

Durante la distribución de puntos de la casa de apuestas de Xunlai, el 18 de junio, se produjeron algunas anomalías. Aunque muchos jugadores recibieron sus puntos, también hubo quienes no obtuvieron el número correcto y quienes no recibieron ningún punto a pesar de haber votado. Como sabéis, normalmente se conceden 5 puntos simplemente por votar. Nuestro equipo ha examinado la situación y ha estado trabajando para enmendar los errores que causaron los problemas de distribución.

Tenemos los datos correctos de distribución de puntos para todos los participantes en la casa de apuestas de Xunlai en los torneos de mayo y todos ellos recibirán los puntos correctos, tanto si se ponen en contacto con nuestro servicio de atención al cliente como si no.

Siendo conscientes de que la casa de apuestas de Xunlai ha tenido problemas de distribución anteriormente, nos planteamos dos opciones: interrumpir la disponibilidad de la casa de apuestas de Xunlai para intentar encontrar una solución o enfrentarnos a los mismos problemas el mes siguiente.

Optamos por interrumpir Xunlai para asegurar la total resolución de los problemas. Os comunicaremos cuándo volverá a estar disponible en cuanto tengamos una idea aproximada.

Os pedimos disculpas por las molestias.

Casa del Torneo Xunlai

Innanzitutto, grazie a tutti per avere pazientato mentre il nostro team era impegnato ad analizzare in dettaglio i problemi incontrati nella recente ripartizione dei punti della Casa del Torneo Xunlai.

La ripartizione dei punti della Casa del Torneo Xunlai per il mese di maggio è stata effettuata il 18 giugno. Durante la ripartizione si sono verificati dei problemi. Sebbene la maggior parte dei giocatori abbia ricevuto tutti i punti conseguiti, alcuni di loro non hanno ricevuto il numero corretto e alcuni giocatori che hanno votato non hanno ricevuto alcun punto. Come sapete, di solito si ricevono 5 punti solo per avere votato. Il nostro team è al lavoro per valutare la situazione e risolvere gli errori che hanno provocato questi problemi di ripartizione.

Abbiamo i dati corretti della ripartizione dei punti di tutti coloro che hanno partecipato ai tornei di maggio della Casa del Torneo di Xunlai e tutti riceveranno il numero corretto di punti, anche se non hanno contattato il servizio assistenza.

Siamo consapevoli che in passato la ripartizione dei punti della Casa del Torneo Xunlai è stata problematica. Dovevamo scegliere se disattivare la Casa del Torneo di Xunlai per risolvere i problemi o rischiare di incontrare gli stessi problemi nella ripartizione dei punti del mese prossimo.

Abbiamo deciso di disattivare la Casa del Torneo Xunlai per assicurarci che tutti i problemi vengano completamente risolti. Non appena avremo una stima affidabile di quando sarà nuovamente disponibili ve lo comunicheremo.

Ci scusiamo per gli inconvenienti causati.

So What Are We Doing at the Moment? - 19 June 2009

Here’s a heads-up on some of the things we’re working on:

• Removing Heroes from GvG and HA. This is something that many players have been asking for for a long time. We still want people to be able to participate in the action even if they can’t field a full team, so we will replace Heroes with a bunch of new Henchmen. We are currently working on the details, so we can’t give you a concrete timeline, but we do know that we want you to be involved. We’re looking for suggestions on the skills you want to see for those Henchmen, so start thinking about those skill bars!

• Introducing a Guild Wars Live Test Krewe to help test upcoming updates and skill changes. We’re opening up the testing process to players, and if you are selected you will be able to access our test server and directly interact with our developers! We’ll put up an application form on our website once we finalize all the details. Two things in advance: due to legal reasons, you need to be at least 18 if you want to apply, and you need to speak and write English fluently.

That's all for now. I hope you like what we have in store!

Xunlai Tournament House Points - 18 June 2009

We've received reports from a few players saying they had problems getting their Xunlai Tournament House points this month. We're aware of the issue, and will be looking into it. If you're having issues with this, please contact our Customer Support Team. We apologize for the inconvenience and hassle this is causing those players. Thank you in advance for your patience.

The Week... Meetings... Stuff! - 18 June 2009

Monday night, Martin, Mike Z (our Live Team Producer and QA Manager), and I headed into downtown Seattle to meet up with some of our NCsoft West colleagues for a nice Korean BBQ dinner. We met up with Martin "Amboss" Rabl (one of the Aion Community Managers), who'd just arrived in the country last Sunday night, Lani "Liv" Blazier (an Associate Producer at Aion), and Lyzira, who is a community manager for both Lineage and Exteel (blows my mind that she's a CM for 'two games!).

Korean BBQ was fantastic, according to the two Martins, Mike Z, and Lani. I actually had the tonkatsu, because I wanted some Japanese food instead. The restaurant we went to was a Korean and Japanese place. My meal was good, though of course not as good as the tonkatsu I ate in Japan (YUM x infinity). We had a great dinner and great conversation. It was cool to finally meet Ze Rabl, who Martin K talks a lot about. :-)

Other things... Today we had a great brainstorm meeting with Mike O'Brien about community. There were no whiteboard markers involved, to Martin's disappointment. :-P

The QA Team of course has been preparing for today's game update. We'll be watching the usual places to see what your thoughts are on it. :-)

Wiki Magicks!

EDIT: In other news, I'd like to thank the Wyn and the wiki community for all their help with streamlining my talk page. Thank you so much, you're all absolute stars! :-)

That's all for now. Take care! :-)

Meanwhile, at the Office... - 12 June 2009

This week's been pretty busy for us, but what else is new!

The Community Team's been working on a bunch of strategy type stuff for GW2. Hush-hush at the moment, so we can't talk about it in public. But in vague terms, we're thinking about social media. We're thinking about Web 2.0. We're thinking about tools and tech. We're thinking about how our stuff fits in with the plans of other departments like marketing and web.

Martin and I have been doing some brainstorming. I gotta say, it's so much easier to do this kind of high level strategy work now that he's over on this side of the pond! Community management is a very team-oriented discipline. Most (videogame) community managers I know work in groups or in teams, and even if they are the only community manager at their company, they still try to find ways to share ideas with fellow community managers externally. To bring the point back home, doing brainstorming in the same room rocks! I highly recommend it. Also: white board markers smell. Martin says they smell good, but I am neutral about it. :-P

Another thing that Martin and I did this week was to meet with the QA team and discuss community stuff. That was fun because we got to share some insights into our jobs.

Speaking of jobs, did you know we're still hiring? You can check out the job listings here. We're hiring for both GW1 and GW2. One thing I'd like to highlight is that we're looking for another Designer for the Live Team. One of the awesome things to come out of the April Anniversary Update is that it enabled us to get the resources for this additional Designer position. The Live Team is happy about this. :-) So if you've got 1337 skillz for this position and are willing to relocate to Washington, definitely send in your application.

This week, the rest of the Live Team was working on testing yesterday's update. Linsey's been working on skills, and she met with Izzy and James (Phinney) about that today.

Next week should be exciting because Martin Rabl from the Aion community team is going to be arriving. We can't wait to meet up with him and the other NCsoft West community peeps to hang out.

That's all for now. Have a great weekend!

No XTH Points on June 11 - 10 June 2009

Just to let you all know: We're doing some backend work on the Xunlai Tournament House, so the points will not be ready tomorrow as planned. We're very sorry about the inconvenience. We expect to have the Xunlai points distribution available next week.

Work Status Update / Out of Office - 22 May 2009

Since the April content / anniversary update, Martin and I have been doing a lot of planning and brainstorming work. Right after the content update, we had a few post-mortem meetings to see how we could improve processes for the next content update. Martin and I are currently working on some initiatives for GW1, as well as continuing to develop ideas for GW2. I won't talk about any of these things at the moment, because I don't even know if these ideas will see the light of day. You all probably know by now how game and project development at a game studio is. It's an iterative process, meaning that things will change and develop over time, and what you start out with isn't necessarily the same thing you will have in the end. This is true of any creative process (art, writing, music, etc.), but especially true of anything team-based. While it would be cool to let you in on some of the details of what we all work on on a daily basis, unforuntately we can't share that much detail with you. One of the reasons is that things can change so much and so fast, sometimes on a daily basis. We're keeping our eyes and ears open, though. We've been following a lot of recent discussions with great interest, and taking your thoughts and opinions onboard.

Just to let you know: I will be out of the office next week. Martin Kerstein will be filling in for me during that time.

Have a great weekend, and for those who have Monday off, have a great long weekend. :-)

NCsoft Website Issues - 24 April 2009

The account management and billing system servers are under heavy load due to the following:

• The GW 4th Anniversary Update
• City of Heroes Architect Update and new features
• Steam implementation

The NCsoft billing team is working to correct the load problems. Some players have also experienced errors when trying to redeem the free storage promo. The billing team also knows about this and they're working on the issues.

The NCsoft team is doing the following to correct the issues and help improve and restore responsiveness:

• Old database hardware was replaced with new/faster hardware.
• They've upgraded a database used to manage web sessions, and they're rolling out an improved session manage
• There are rolling out new webservers very soon. The servers are being tested before coming online.

The team is very aware of the issues and they're continuing to work on them. We apologize for the slow load times and errors that some are experiencing.

Phishing Scam - Beware of Impersonators - 17 April 2009

We will never ask you for your personal information (such as your name, phone number, account names, etc. in the game. If someone approaches you asking for this information, do not provide it! Instead, please alert Support and provide the character name of the person who approached you.

We are receiving reports of a phishing scam in-game where a player pretends to be an ArenaNet staff member, and proceeds to ask players for personal information, such as account names and passwords, phone numbers, mailing addresses, etc. Remember: we will never ask you for any of this information!

If you encounter anyone doing this, please contact Support and give Support their character name.

Regarding the April 9 Game Update - 8 April 2009

We just want to give you a quick heads-up.

We know that you are expecting some skill balance updates coming with tomorrow’s build. We will have our regular monthly build, bringing you your Tournament Reward Points, changing the map rotation for the MAT and updating the tonic flavor of the month, but unfortunately we will be unable to do any skill changes.

We are aware that some of you will not be happy to hear this, but let us give you the reason for this, so you might understand our decision.

As you are aware, we are currently working very hard on our big April update. And of course, big updates need a lot of testing and resources. We want the update to be a high quality experience you can fully enjoy, so we are dedicating a lot of time to testing it. With a game as complex as Guild Wars and an update as significant as this one, very thorough testing is required. Every addition or change has the potential to affect other areas of the game, sometimes in unexpected ways. Skill changes also need to be fully tested, so we were running into a situation where we risked releasing either the skill balance or the April update itself without the level of polish, consideration, and testing that it should have.

After discussion with members of the Live, QA, Design, and Community Teams, we decided that this month we needed to devote the team’s full focus on getting the April update ready.

We apologize for the inconvenience, and we hope that you understand the reasoning behind this decision.

Bezüglich des Updates am 09. April – 08. April 2009

Hier sind einige Informationen, die wir euch vorab mitteilen wollten.

Wir wissen, dass ihr Fertigkeiten-Änderungen im Rahmen des morgigen Updates erwartet. Wir werden unser reguläres monatliches Update haben, mit dem ihr die Turnier-Belohnungspunkte bekommt, wir werden die Rotation für das MAT verändern und den neuen Trank des Monats vorstellen, aber wir werden leider keine Fertigkeiten-Änderungen vornehmen.

Uns ist bewusst, dass einige von euch nicht glücklich über dies Mitteilung seien werden, daher wollten wir euch die Gründe dafür erläutern, damit ihr unsere Entscheidung nachvollziehen könnt.

Wie euch sicherlich bewusst ist, arbeiten wir momentan mit Hochdruck an unserem großen April-Update. Und große Updates beanspruchen eine Menge Resourcen und bedürfen ausführlichen Tests. Wir möchten, dass das Update qualitativ hochwertig ist damit ihr es geniessen könnt, und daher verbringen wir eine Menge Zeit damit, es zu testen. Ein komplexes Spiel wie Guild Wars, und grade ein größeres Update wie das kommende, müssen sehr gründlich getestet werden, da jede Änderung oder Neuerung die wir vornehmen andere Bereiche des Spiels beeinflussen kann, manchmal auf eine nicht erwartete Art und Weise. Da auch Fertigkeiten-Änderungen getestet werden müssen, fanden wir uns in der Situation wieder, dass wir vor dem Risiko standen, entweder die Fertigkeiten-Änderungen oder das April-Update nicht auf dem hohen Qualitätsniveau zu releasen, das sie haben sollten.

Nachdem wir die Situation mit den Abteilungen Live-Team, Qualitätssicherung, Design und Community diskutiert haben, haben wir die Entscheidung getroffen, die ganze Aufmerksamkeit darauf zu richten, dass das April-Update fertig wird.

Wir entschuldigen uns für die Unannehmlichkeiten und hoffen, dass ihr unsere Gründe für diese Entscheidung nachvollziehen könnt.

Concernant la mise à jour du 9 avril

Nous voulions vous tenir au courant des choses suivantes:

Nous savons que vous attendiez un rééquilibrage des compétences dans la mise à jour d’aujourd’hui. Celle-ci apporte son lot de changements en ce qui concerne les Points de Récompenses pour le Tournoi, le changement de rotation pour les cartes du TAM (Tournoi automatique mensuel), mais malheureusement, elle ne contient pas de changements concernant les compétences.

Nous comprenons que certains d’entre vous recevront cette nouvelle avec amertume, voire mécontentement, mais laissez-nous vous donner notre raison, afin que vous compreniez notre décision.

Comme vous le savez, en ce moment, nous travaillons d’arrache-pied sur notre grosse mise à jour d’avril. Et bien sûr, qui dit grosse mise à jour, dit importantes ressources et périodes de test. Nous voulons que vous puissiez profiter pleinement de cette mise à jour, raison pour laquelle nous passons de nombreuses heures à la tester. Avec un jeu aussi complexe que Guild Wars, et une mise à jour aussi conséquente que celle-ci, la période de test ne peut être prise à la légère. Chaque changement ou ajout peut potentiellement affecter le jeu de façon totalement imprévue. Les changements de compétence doivent eux aussi être minutieusement testés et de ce fait, nous nous dirigions vers une situation ou il nous aurait fallu lancer soit un rééquilibrage de compétences soit une mise à jour d’avril qui n’aurait pas eu le niveau de finition qu’elle méritait.

Après une longue discussion avec le Service Qualité, l’équipe Live, Design et communautaire, nous avons décidé de concentrer nos ressources sur la mise à jour d’avril.

Nous nous excusons pour la déception occasionnée mais nous espérons que vous comprenez la raison qui a motivé notre décision.

L’équipe communautaire Guild Wars

Policy Updates - 2 April 2009

We just published updates to three policy documents on our website.

The first one is the Naming Policy. We currently have rules in our User Agreement that give you brief guidelines on what types of names are allowed, however, many felt that these guidelines were not clear enough. We have published a Naming Policy that expands on the guidelines in the User Agreement with a bit more detail and clarification on what is expected when players name their characters or guilds.

There is one change in the Naming Policy enforcement that is new. We are handling first-time offenses as per our standard practice: a mark is placed on a player’s account and the character is blocked (inaccessible) until they rename it, and the account mark also involves a “time out” period during which they’re unable to play. The change to enforcement comes with the second offense on an account. On a second offense, we will assign the offending player a new, randomly-generated name, their account will be marked, and it will be unusable for a period of time, as called for within the escalating suspension system. This new enforcement policy for a second offense was created to discourage repeat offenders from creating offensive names.

The Rules of Conduct and Conduct Breaches and Outcomes pages have been updated to reflect the information in the Naming Policy.

Secondly, the Rules of Conduct and Conduct Breaches and Outcomes have been updated to clarify PvP conduct issues, specifically the issue of match manipulation and other types of PvP abuse, such as leeching. Earlier this year in our update to the Universal Tournament Rules, we stated that match manipulation was against the rules. After continuing confusion as to whether it was technically against the rules to engage in match manipulation outside of tournament play, we have updated the Rules of Conduct and Conduct Breaches and Outcomes to reflect our position that match manipulation and abuse is against the rules and the spirit of the game in all forms of PvP play.

If you’ve got any questions, please let us know.

Richtlinien-Aktualisierungen

Soeben sind Updates zu drei unserer Richtlinien-Dokumente auf unserer Website erschienen.

Das erste Dokument sind die Namenrichtlinien. Unsere Benutzervereinbarung enthält einige Hinweise zu der Art von Namen, die unzulässig sind. Manche unter Euch fanden diese Hinweise jedoch nicht klar genug. Aus diesem Grund haben wir nun Namenrichtlinien veröffentlicht, die die Ausführungen in der Benutzervereinbarung näher erläutern und genauer festlegen, was für Namen für Charakter und Gilden zulässig sind, und welche nicht.

Bei den Maßnahmen gegen Verletzungen der Namenrichtlinien gibt es eine Neuerung. Erstmalige Verstöße werden gemäß unseres üblichen Verfahrens geahndet: Der Account des Spielers wird mit einem Strafpunkt versehen und der Charakter bleibt so lange blockiert (von der Verwendung ausgeschlossen), bis ihm ein neuer Name zugewiesen wird. Außerdem geht der erste Strafpunkt einher mit einer „Aussetzung“, also einer Sperrfrist, in der nicht gespielt werden kann. Die Neuerung betrifft den zweiten Verstoß eines Account-Inhabers. Bei einem zweiten Verstoß weisen wir anstelle des anstößigen Namens einen neuen, zufällig gewählten Namen zu, der Account wird mit einem Strafpunkt versehen und ist für einen gewissen Zeitraum (je nach Stufe im Sperrverfahren) blockiert. Diese Neuerung bei einem zweiten Verstoß gegen die Namenregeln wurde eingeführt, um Wiederholungstäter davon abzuhalten, offensive Namen zu verwenden.

Die Seiten Verhaltensregeln und Regelverstöße und Folgen wurden entsprechend geändert.

Des Weiteren wurde der Text in den Dokumenten „Verhaltensregeln“ und „Regelverstöße und Folgen“ aktualisiert, um die Regeln zum Spielerverhalten in PvP-Spielen zu verdeutlichen, namentlich die Manipulation der Kämpfe und andere Missbräuche, etwa „Leeching“. Zu Anfang dieses Jahres haben wir in unserem Update zu den Allgemeinen Turnierregeln darauf hingewiesen, dass die Manipulation von Kämpfen einen Verstoß gegen die Regeln darstelle. Darauf folgte eine länger anhaltende Diskussion im Zusammenhang mit der Frage, ob es technisch gegen die Regeln verstoße, außerhalb des Turniers Kampfmanipulationen vorzunehmen. Als Antwort darauf haben wir in den „Verhaltensregeln“ und den „Regelverstößen und Folgen“ unsere Position deutlich gemacht, dass Kampfmanipulation und Missbrauch in jedem Fall, also in allen Formen des PvP-Spiels, gegen die Regeln und auch gegen den Geist des Spiels verstoße.

Falls Ihr noch Fragen hierzu habt, meldet Euch bitte.

Mises à jour des politiques

Nous avons publié sur notre site Web les mises à jour apportées à trois de nos politiques.

La première concerne la Politique d'attribution de noms. Notre Licence d'utilisation comporte des règles indiquant de manière succincte les types de nom autorisés, cependant nous avons jugé que ces recommandations n'étaient pas assez précises. Nous avons publié une Politique d'attribution de noms qui complète ces recommandations de manière détaillée et clarifient les types de nom autorisés pour les personnages et les guildes.

Une nouveauté dans l'application de la Politique d'attribution de noms a également été ajoutée. Les premières infractions sont traitées de manière habituelle : le compte de l'utilisateur est assorti d'un avertissement et le personnage est bloqué (il est inaccessible) jusqu'à ce qu'il soit renommé. Cet avertissement implique également une période pendant laquelle le joueur ne peut accéder au jeu. La nouveauté concerne le traitement des récidives pour un compte. En cas de récidive, nous attribuons au joueur un nouveau nom généré aléatoirement, son compte est marqué d'un avertissement et devient inutilisable pendant une certaine période, déterminée par le système de suspension. Cette nouvelle politique pour les récidives a été créée afin de décourager les joueurs de créer de nouveaux noms offensants.

Les pages des Règles de conduite et de la Transgression des règles de conduite et sanctions ont été mises à jour pour refléter les informations contenues dans la Politique d'attribution de noms.

Ces deux politiques ont également été mises à jour afin de répondre aux problèmes de conduite en PvP, en particulier les manipulations de rencontre ou encore les joueurs ne participant pas aux rencontres de manière active. Nous avons récemment déclaré dans les Règles universelles des tournois que les manipulations de rencontre violaient les règles applicables. Après la confusion générée pour savoir si les manipulations de rencontre en dehors des tournois violaient les règles en vigueur, nous avons mis à jour les Règles de conduite et la Transgression des règles de conduite et sanctions pour clarifier notre position et confirmer que les manipulations de rencontre allaient à l'encontre des règles établies et de l'esprit du jeu dans le PvP sous toutes ses formes.

Contactez-nous si vous avez des questions à ce sujet.

Actualizaciones de normas

Hemos actualizado tres documentos de normas de nuestra página web.

En primer lugar, las Normas de nombres. El Contrato del usuario contiene unas breves directrices sobre el tipo de nombres que están permitidos, aunque algunos usuarios pueden considerar que estas normas no son lo bastante claras. Hemos publicado unas Normas de nombres que amplían la información de las directrices del Contrato del usuario con datos más claros y concisos sobre los nombres que pueden usarse para personajes y clanes.

Hay un cambio en el cumplimiento de las Normas de nombres que es nuevo. Vamos a seguir el procedimiento estándar para los jugadores que utilicen un nombre inaceptable por primera vez: se aplicará una marca a la cuenta del jugador y el personaje quedará bloqueado (inaccesible) hasta que el jugador cambie el nombre. Además, la marca en la cuenta también implica un periodo de suspensión durante el cual no se podrá jugar. El cambio se aplica a los jugadores que utilicen un nombre inaceptable por segunda vez en su cuenta. Cuando esto suceda, se asignará al personaje un nuevo nombre generado aleatoriamente, se aplicará una marca a la cuenta y no podrá usarse durante un periodo de tiempo. La duración del periodo la determina el sistema de suspensiones acumulativo. Esta nueva política se utiliza para evitar que los jugadores utilicen nombres ofensivos repetidamente.

Se han actualizado las páginas de Normas de conducta y Castigos por incumplimiento de normas para reflejar la información de las Normas de nombres.

También se han actualizado las Normas de conducta y los Castigos por incumplimiento de normas para clarificar algunos asuntos sobre el comportamiento en partidas PvP; especialmente en cuestiones relacionadas con la manipulación de resultados y otros tipos de comportamientos inaceptables en partidas PvP, como la inactividad en partidas o las acciones de mala fe. Ya especificamos anteriormente que la manipulación de partidas va contra las reglas, en la actualización de las Normas generales para torneos. Tras la confusión que se generó sobre si manipular las partidas que no formen parte de torneos iba contra las normas, hemos clarificado las Reglas de conducta y los Castigos por incumplimiento de normas para reflejar nuestra posición: manipular las partidas va contra las reglas y contra el espíritu del juego en todos los tipos de partidas PvP.

Si tienes cualquier duda, puedes ponerte en contacto con nosotros.

Aggiornamento delle normative

Abbiamo da poco aggiornato tre documenti relativi alle nostre normative sul sito Web.

Il primo documento è la Normativa sui nomi. Il nostro Contratto con l'utente attualmente contiene brevi linee guida sui tipi di nomi consentiti, tuttavia a detta di molti tali linee guida non sono sufficientemente chiare. Abbiamo pertanto pubblicato una Normativa sui nomi con dettagli e chiarimenti aggiuntivi sui nomi consentiti per personaggi e gilde.

Esiste una nuova regola per l'applicazione della Normativa sui nomi. La prima violazione viene gestita come da prassi: viene aggiunta una nota all'account del giocatore che commette l'infrazione e il personaggio con un nome inadeguato rimane bloccato (inaccessibile) fino a quando non gli viene assegnato un altro nome. L'aggiunta di una nota all'account implica inoltre un periodo di sospensione, durante il quale non sarà possibile giocare. La nuova regola viene applicata alla seconda violazione per un account. In presenza di una seconda infrazione, assegneremo automaticamente al giocatore responsabile un nuovo nome generato casualmente. Verrà aggiunta una nota all'account di tale giocatore, che rimarrà inutilizzabile per un periodo di tempo prestabilito, come previsto dal sistema di sospensione progressiva. Questa nuova regola di applicazione per la seconda violazione è stata adottata al fine di scoraggiare i giocatori recidivi dal creare nomi offensivi.

Le pagine del Codice di Condotta e della Violazione delle regole di condotta e conseguenze sono state aggiornate al fine di includere le informazioni relative alla Normativa sui nomi.

Inoltre, il Codice di Condotta e la Violazione delle regole di condotta e conseguenze sono stati aggiornati con alcuni chiarimenti sui comportamenti considerati scorretti in modalità PvP, in particolare per quanto riguarda alterazioni illecite delle partite e altre scorrettezze. All'inizio dell'anno, nell'aggiornamento alle Regole universali del torneo abbiamo dichiarato che l'alterazione illecita di una partita andava contro il regolamento. Dopo una leggera confusione sull'eventuale illegalità delle alterazioni illecite delle partite al di fuori dei tornei, abbiamo ribadito la nostra posizione nel Codice di Condotta e nella Violazione delle regole di condotta e conseguenze, ovvero che l'alterazione illecita e l'abuso vanno contro le regole e lo spirito di gioco in tutte le modalità PvP.

In caso di eventuali domande, siete pregati di contattarci.