User talk:Cgwbrightluo/近期与GM的信件交流-关于中国玩家封号

近期与GM的信件交流-关于中国玩家封号

好多大陆玩家的账号因为一些“莫须有”或者无意间违反“用户协议”（其实是一些无关紧要的方面，或者被怀疑与现实世界

的金钱交易，但是事实是根本没有），而被封，导致悲伤得离开GW最后一块可以玩的地方，我一直在致力于寻求一种官方的，可以让大陆玩家方便去解封被冤枉的账号的办法。希望引起官方的注意！

这是我最近与plaync的 GM信件的往来

• Customer (luo bright) 04/16/2008 01:34 AM

Greetings This is bright from china mainland.I'm one of the only several players still play in the American server of the GW.We crazy love this game,the problem of "testing"in china had been world wide known,so i won't tell about this again. I just want to tell something truth of"china players' account block(CODE=045)".If a common china player want to play in american server,the only way to have a legal CDK is through the friend in american,use theirs visa to purchase CDK from www.amazon.com or other websites !Then the chinese players remit the RMB from china bank to american,so,if our accound is blocked,only we can supply is CDK,and the information between master account and billing summary are never the same! many of my friends' accound had been block for the reason of CODE=045,they all use the money and the CDK are correct,but the problem is they don't know english and they even don't know how to use their evidence to release the account!Then they leave with sorrow! All i want is give us chinese players a convenient path to purchase the CDK and a chinese simplified character support page to deal with the problem of account block.For now it's urgent because the Taiwan,hongkong and macao area is join the american sever,many of them need this too!

• Response (GM Alexander) 04/16/2008 01:48 AM

Hello,

Thank you for contacting the Guild Wars Support Team.

To assist our investigation into this issue we would like to request some additional information. Please update this support ticket with any of the following information:

- The name of one of the characters on your Guild Wars game account

- The log-in name you use when logging into your Guild Wars game account (please do *not* provide your password)

Once we receive this information, we will be able to research this issue further for you and provide more details.

Regards, The Guild Wars Support Team

• Customer (luo bright) 04/16/2008 07:16 PM

The name of one of the characters on your Guild Wars game account is : XX XXX XX

The log-in name is : XXXXXXXX

• Response (GM Darren) 04/17/2008 03:43 PM

Hello Luo,

Thank you very much for contacting the PlayNC Customer Support Team.

I am going to forward the information you have provided to the Development Team, so they can have a closer look into the issues you’ve raised. The Guild Wars Development Team is always looking at ways to improve the game and looks closely at player feedback when doing so.

In addition to contacting us directly, you should always feel free to post any constructive opinions, feedback or suggestions on any of the numerous Guild Wars message boards (http://eu.guildwars.com/community/category/listing/fansites/ ), where the Development Team will be able to view them - and any discussions resulting from them - first hand.

Thank you for contacting us with this information and please feel free to contact us again if you encounter any other problems.

Regards, GM Darren

PlayNC Customer Support NCsoft Europe http://eu.plaync.com

• Response (GM Benito) 04/18/2008 06:12 AM

Hello Luo,

Thank you very much for contacting the Guild Wars Customer Support Team.

After reviewing the issue, it appears that your account was blocked in error. Your account is now released and you should be able to log in to Guild Wars. We regret the temporary block on your game account and we apologize for any inconvenience this issue might have caused.

Please understand that we are taking all necessary actions to protect the Guild Wars community and to assure that players are abiding by our User Agreement.

For your convenience, you can obtain more information about our rules at the addresses listed below.

- User Agreement: http://eu.guildwars.com/support/article/guild_wars_user_agreement/ - Rules of Conduct: http://eu.guildwars.com/support/article/guild_wars_rules_of_conduct/ - Conduct Breaches & Outcomes: http://eu.guildwars.com/support/article/conduct_breaches_and_outcomes/

Please feel free to contact the support team again if you encounter any other problems.

Regards, GM Benito

Guild Wars Customer Support NCsoft Europe http://www.guildwars.com

• Customer (luo bright) 04/19/2008 12:22 AM

thank you very very much to reply me !!!

But i am sorry that maybe you didn't see clearly my words,my accout is never blocked!but many of my chinese friends' account had been blocked without any acceptably reason,and they don't know how to release it or even they do not know any of english,what can you do to retrieve their losing,they all pay the money!

Wish you have simple way like simple chinese page to help them!My very appreciation!

总结几点

首先，plaync的GM（下简称GM）还是效率蛮高的，并且他们一封信同时会给相关的小组，同比国内的客服，完全不是一个档次的！

再一点，他们应该去查过我的账号了，但是其实我从来就没封过号，而GM却向我道歉说：是由意外封我号，现在已经解封，^_^并且明确告诉我，我的账号没有问题。o(∩_∩)o。同时向我解释他们一定时间都要检查帐户，是为了保护大部分人的利益！

我的帐户其实存在着2个国内玩家传言的问题

• 1：使用代理（我用的一直是VPN，绝对不会去用sock5）

• 2：我是中国IP，并且经常换IP，有时是北京的，有时是上海，有时又是美国的

事实证明，这些不会成为封号的理由！

最后再提醒大家，正规的CDK来源，是保证不封号的坚实基础！--Bright亮月 07:51, 19 April 2008 (UTC)