From Guild Wars Wiki
There are several ways to obtain official support for Guild Wars:
- via the official forum at https://forum.guildwars.com/forum
- via e-mail to firstname.lastname@example.org
- via the NCSoft Web support page at http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/ask.php
- via the NCSoft knowledge base at http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/std_alp.php
- The wiki community is made up primarily of Guild Wars players, not ArenaNet staff. Account-related issues still need to go through official support channels.