From Guild Wars Wiki
There are several ways to obtain official support for Guild Wars:
- via the Player Support website at http://support.guildwars.com
- via e-mail to firstname.lastname@example.org
- The wiki community is made up primarily of Guild Wars players, not ArenaNet staff. Account-related issues still need to go through official support channels.
- ArenaNet Support Lead: "we only support game access and exploit reporting for Guild Wars. All other issues are no longer supported (game hints, bugs, etc.)."