Guild Wars Wiki:Reporting wiki bugs

Please report all bugs found on Guild Wars Wiki here.

Resolved issues

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This page is for reporting bugs that you may encounter on the wiki. This does not cover in-game issues that you may encounter, nor does it cover page contents within individual articles.

• If you are experiencing an in-game bug, you can report it on the official Guild Wars Support Forums.
• If you have issues that require technical support, check the Guild Wars support site.
• If you are experiencing difficulties getting past a specific part of the game, use the "Search" box on the left to find the specific quest, mission, or region that you are finding difficult. You can review any tips on that page, and discuss it on that page's talk page if more help is needed.
• If you have a problem with contents of a page, use the associated talk page.

Please review existing bug reports before creating a new one. If you add a bug not related to the wiki (such as a bug in the game itself), the report may be removed with no action taken.

When reporting a new bug, be sure to provide a description of the problem, your wiki username, the information from any error message received, and any additional comments that may help someone reproduce and troubleshoot the suspected bug.

Bad Input collection

As this server problem is still around from time to time, and the server team is not really willing to disable the protection, but rather wants to whitelist all problems individually, I'm starting a collection of those errors now. This could lead to two possible outcomes; either we can completely whitelist all situations in which the Bad Input appears, or we collect that many cases that they accept that it's impossible to whitelist every MediaWiki operation for it.

The Bad Input error appears when you are sending a request, which gets blocked by the server. You can easily spot it, as it's basically a blank page with some text and the header “Bad Input | Problème de saisie | Problem bei der Eingabe”. If you notice such a case, please post below (in the “New reports” section with as detailed reproduction steps as possible. Please also keep the discussion in this topic to a minimum, as it's primarily there to collect the issues. Thank you. poke | talk 21:23, 4 August 2011 (UTC)

Simple links

• Search for “Urn (”

Sysop-only

• Special:AbuseFilter/new, enter substr() as the filter code, click "Check syntax". The AJAX request in the background then results in a Bad Input error.

New reports

Entering "Shielding Urn (skill)" into the searchbox or export page will result in the Bad Input error. The substring "Urn (" is enough to trigger the error. The Shielding Urn (skill) article itself works fine. "Spirit Burn (Togo)" suffers from the same problems. Tub 14:26, 30 October 2011 (UTC)

user account creation is failing

Error is "Could not open socket" - confirmed on multiple machines and networks.

This error has been occuring since the 25th of October and is still in effect as of the 29th of November. (also reported here). --Chieftain Alex 17:35, 29 November 2012 (UTC)

(Reset indent) Hi everyone. First of all on the oversight on this bug. We think we've identified the culprit and we'll be applying a fix next week. I'll keep you updated about this as soon as I have more details. Thanks. --Stephane Lo Presti talk 20:06, 7 December 2012 (UTC)

Quick update about this issue: User:Stephane_Lo_Presti/News#Quick_maintenance_today_-_December_11.2C_2012 Thanks --Stephane Lo Presti talk 20:09, 11 December 2012 (UTC)

New spam accounts have started to be created, I'll take that as a sign that the fix worked. :P Chieftain Alex 08:56, 12 December 2012 (UTC)

Wait, spam accounts can be created despite the Captcha? --Stephane Lo Presti talk 23:02, 20 December 2012 (UTC)

About 20 spam accounts per day compared with 40 per day before installation of captcha isn't awful, but I'd love to know what other wikis use to deter the creation of spam accounts.. (fyi about 35 spam accounts created per day on gw2wiki.. perhaps to do with higher volume of users on gw2w.) Chieftain Alex 08:54, 21 December 2012 (UTC)

If I'm not mistaken, Wikipedia has the same Captcha in place. Let us know if this volume of spammers warrants looking into more protection. --Stephane Lo Presti talk 17:09, 21 December 2012 (UTC)

Pages with question marks can no longer be accessed

The Can't We Get Along?, Can't We Get Along? (Kurzick), and Can't We Get Along? (Luxon) pages can no longer be accessed. Even though those pages have been created, going to those pages will send you to the "Can't We Get Along" page (an uncreated page). They were accessible before and was probably affected by the 25 October 2012 wiki maintenance, which probably causes question marks (?) and text that appear after a question mark in page names to not be recognized. --Silver Edge 05:14, 26 November 2012 (UTC)

I encountered a file with a plus (+) in the title yesterday and couldn't access it. --Chieftain Alex 08:45, 26 November 2012 (UTC)

oh wait, I get:

Server Error
  404 - File or directory not found.
  The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

So I don't even get directed to a blank page with the incorrect title before the punctuation. mine is probably a different bug :/ --Chieftain Alex 08:54, 26 November 2012 (UTC)

I've made a note of this section on User:Stephane Lo Presti/Post-10-25-maintenance feedback, where two reported wiki issues have been resolved. Hopefully someone at ArenaNet is either watching this page or still watching that page. If not, I guess we can try the support forums. --Silver Edge 20:27, 26 November 2012 (UTC)

The page for the Istan quest What Do You Do with a Drunken Shauben? is also experiencing this issue. Apparently there are two pages (one without punctuation), and using Firefox, the punctuated one (blank) comes up in all the links and searches with a search and edit option. The search option will redirect to the non-punctuated page. Gwynna Vive 15:28, 22 January 2013 (UTC)

All those pages are accessible using their full URL, e.g. like this. But obviously that is not a solution to the problem. poke | talk 21:59, 22 January 2013 (UTC)

I've notified Stephane about this section. This seems to only affect pages (including files, e.g. File:What Do You Do with a Drunken Shauben? map.jpg) that have a question mark in its title. Pages that have titles with other punctuation are unaffected (e.g. A Good Deed. and Hunted!). --Silver Edge 20:52, 25 January 2013 (UTC)

I thought I replied here, but apparently I didn't: we're aware of this bug and our engineer will take a look at it as soon as he has the time. There's another bug (I think it's from the German GW2 wiki) about urls/filenames with the "+" symbol in them and we hope to solve them both asap. I don't have an ETA for a fix on this. --Stephane Lo Presti talk 21:51, 25 January 2013 (UTC)

(Reset indent) I'm going to post a reply about this issue in the thread below, because it's related to the same problem. --Stephane Lo Presti talk 19:08, 9 May 2013 (UTC)

Buttons and text boxes not appearing

There is an issue with <createbox>. Buttons and text boxes, such as the "I agree" button and the text box to enter your username at Feedback:Getting started#Step two: Create your userpage, do not appear. Most likely another issue caused by the 25 October wiki update, since no new feedback userpages (excluding suggestion pages) have been created since 22 October. Another example is the text box missing from Template:Feedback user createsuggestion. --Silver Edge 23:12, 17 December 2012 (UTC)

I'd not noticed it before, but apparently there is another dead create box on MediaWiki:Noarticletext for guild pages. I guess its probably because 99% of guildspace editors go directly for the edit version rather than to the non-edit version at Guild:Example Broken Create Box. -Chieftain Alex 21:56, 29 January 2013 (UTC)

^Would probably work much better on MediaWiki:Newarticletext. Chieftain Alex 22:03, 29 January 2013 (UTC)

Hi, we didn't have the time to look into that issue as the initial investigation revealed no easy fix. We'll be taking a look at extension versions to see if this is the issue. --Stephane Lo Presti talk 19:19, 9 May 2013 (UTC)

(Reset indent) Update: we pushed a newer version and it fixed the issue. Let us know if you see any other issue related to this. Thanks. --Stephane Lo Presti talk 23:09, 9 May 2013 (UTC)

Variables extension and the compatability with DynamicPageListing extension

Since some secret/stealth update to the variables extension during early January/late December, we've lost the ability to use dpl to define variables as the output. As a result we've used a work-around on two of the affected pages - using an alternative part of the DynamicPageListing extension, but we'd really like for this to be fixed. Chieftain Alex 13:52, 26 January 2013 (UTC)

Hi, we indeed made an undocumented change, thinking it wouldn't bring too much pain accross all wikis and we're sorry that it did cause some trouble on the GWW. We've added this to the list of things to fix. Thanks for your report. --Stephane Lo Presti talk 21:47, 28 January 2013 (UTC)

Is this problem still happening? --Stephane Lo Presti talk 19:19, 9 May 2013 (UTC)

The problem is resolved as "WONTFIX" as per the explanations here: User talk:Poke#DPL and Variables. poke | talk 19:27, 9 May 2013 (UTC)

Cache server

Is terrible.. Recent changes is hardly ever up to date. 78.47.250.35 01:05, 27 January 2013 (UTC)

its far more likely that you're using a browser that doesn't update unless you force it to, e.g. firefox is set to use a cached version of a page by default instead of fetching a fresh version. -Chieftain Alex 10:30, 27 January 2013 (UTC)

If you can provide us with precise evidence of this behaviour from the viewpoint of your client, it would be useful. It's still possible that there are delays but we haven't seen big issues with this on our logs. --Stephane Lo Presti talk 21:47, 28 January 2013 (UTC)

Redirect pages that begin with a forward slash

Redirect pages that begin with a forward slash ("/") don't function properly on this wiki (it may have functioned properly before the 25 October 2012 wiki maintenance, which may have also caused the other issues mentioned in the sections above). When you manually type in the name of a page with a "/" (forward slash) at the beginning of it into the search box (found on the left of any page) and click "go" (or hit your "enter" key) or click one of the drop-down options, the wiki ignores the forward slash.
E.g. the forward slash for /bonus is ignored and acts as if it's a link for bonus. Even the /bonus page itself ignores the forward slash (i.e. when you click the "page" tab at the top left corner of the /bonus page, it will act as if it's the bonus redirect). Another example is /aion (/aion), which will take you to the "Aion" page (which doesn't exist) instead of to Aion wings. --Silver Edge 00:12, 27 March 2013 (UTC)

404 for page with plus sign in title

Going to Template:Unsigned+ returns a 404 error. This should never happen, especially as the wiki handles its non-existent pages itself. Using the absolute URL over index.php works. poke | talk 10:02, 10 April 2013 (UTC)

Stephane mentioned a bug with pages that have the plus sign in their title in the #Pages with question marks can no longer be accessed section above. Although he was commenting about the German GW2 wiki. --Silver Edge 19:26, 10 April 2013 (UTC)

(Reset indent) A little update from us on the issue of question marks and plus signs in URLs: we did a ton of investigation and research, which lead us to believe that the issues seems to be with a specific part of our infrastructure (the load-balancer). We're trying to follow up with matter experts (e.g., mailing list, forum) but had no responses so far. We'll keep poking around at some point to see if this weird and very rare bug can be fixed. --Stephane Lo Presti talk 19:11, 9 May 2013 (UTC)

Your IP address has been automatically blocked

Ever since the 8 May wiki update I keep getting the window in the screenshot I posted to the right. That isn't my IP address. I have to return to the previous page and try again (sometimes several times) to save the page/edit. It's similar to the bug reported at Guild Wars Wiki:Reporting wiki bugs/archive 10#Showing up as another IP in April 2009. --Silver Edge 05:09, 10 May 2013 (UTC)

Ditto on what SE said! ^_^ --Falconeye (talk) 05:32, 10 May 2013 (UTC)

We've made a configuration change that we hope will fix this. Are you still experiencing the issue? --Stephane Lo Presti talk 18:07, 10 May 2013 (UTC)

Probably fixed given that my IP previews in edits as my own, whereas it did not earlier. -Chieftain Alex 18:14, 10 May 2013 (UTC)

Gues I wasn't the only one with that IP bug. Da Mystic Reaper (talk) 19:57, 10 May 2013 (UTC)

Thanks, I no longer encounter this problem. --Silver Edge 21:51, 10 May 2013 (UTC)

Same here. Da Mystic Reaper (talk) 22:18, 10 May 2013 (UTC)

Bugged lists

List of removed quests isnt showing properly. --Falconeye (talk) 02:47, 14 May 2013 (UTC)

Not a wiki bug. That's caused by this edit to Template:Historical content and this edit to Template:Quest infobox. --Silver Edge 04:28, 14 May 2013 (UTC)