Guild Wars Wiki:Reporting wiki bugs

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Please report all bugs found on Guild Wars Wiki here.
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GWW:BUG

This page is for reporting bugs that you may encounter on the wiki. This does not cover in-game issues that you may encounter, nor does it cover page contents within individual articles.

  • If you are experiencing an in-game bug, you can report it on the official Guild Wars Support Forums.
  • If you have issues that require technical support, check the Guild Wars support site.
  • If you are experiencing difficulties getting past a specific part of the game, use the "Search" box on the left to find the specific quest, mission, or region that you are finding difficult. You can review any tips on that page, and discuss it on that page's talk page if more help is needed.
  • If you have a problem with contents of a page, use the associated talk page.

Please review existing bug reports before creating a new one. If you add a bug not related to the wiki (such as a bug in the game itself), the report may be removed with no action taken.

When reporting a new bug, be sure to provide a description of the problem, your wiki username, the information from any error message received, and any additional comments that may help someone reproduce and troubleshoot the suspected bug.

Pages with question marks can no longer be accessed[edit]

The Can't We Get Along?, Can't We Get Along? (Kurzick), and Can't We Get Along? (Luxon) pages can no longer be accessed. Even though those pages have been created, going to those pages will send you to the "Can't We Get Along" page (an uncreated page). They were accessible before and was probably affected by the 25 October 2012 wiki maintenance, which probably causes question marks (?) and text that appear after a question mark in page names to not be recognized. --Silver Edge 05:14, 26 November 2012 (UTC)

I encountered a file with a plus (+) in the title yesterday and couldn't access it. --Chieftain Alex 08:45, 26 November 2012 (UTC)
oh wait, I get:
Server Error
  404 - File or directory not found.
  The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.
So I don't even get directed to a blank page with the incorrect title before the punctuation. mine is probably a different bug :/ --Chieftain Alex 08:54, 26 November 2012 (UTC)
I've made a note of this section on User:Stephane Lo Presti/Post-10-25-maintenance feedback, where two reported wiki issues have been resolved. Hopefully someone at ArenaNet is either watching this page or still watching that page. If not, I guess we can try the support forums. --Silver Edge 20:27, 26 November 2012 (UTC)
The page for the Istan quest What Do You Do with a Drunken Shauben? is also experiencing this issue. Apparently there are two pages (one without punctuation), and using Firefox, the punctuated one (blank) comes up in all the links and searches with a search and edit option. The search option will redirect to the non-punctuated page. Gwynna Vive 15:28, 22 January 2013 (UTC)
All those pages are accessible using their full URL, e.g. like this. But obviously that is not a solution to the problem. poke | talk 21:59, 22 January 2013 (UTC)
I've notified Stephane about this section. This seems to only affect pages (including files, e.g. File:What Do You Do with a Drunken Shauben? map.jpg) that have a question mark in its title. Pages that have titles with other punctuation are unaffected (e.g. A Good Deed. and Hunted!). --Silver Edge 20:52, 25 January 2013 (UTC)
I thought I replied here, but apparently I didn't: we're aware of this bug and our engineer will take a look at it as soon as he has the time. There's another bug (I think it's from the German GW2 wiki) about urls/filenames with the "+" symbol in them and we hope to solve them both asap. I don't have an ETA for a fix on this. --Stephane Lo Presti talk 21:51, 25 January 2013 (UTC)

(Reset indent) I'm going to post a reply about this issue in the thread below, because it's related to the same problem. --Stephane Lo Presti talk 19:08, 9 May 2013 (UTC)

Redirect pages that begin with a forward slash[edit]

Redirect pages that begin with a forward slash ("/") don't function properly on this wiki (it may have functioned properly before the 25 October 2012 wiki maintenance, which may have also caused the other issues mentioned in the sections above). When you manually type in the name of a page with a "/" (forward slash) at the beginning of it into the search box (found on the left of any page) and click "go" (or hit your "enter" key) or click one of the drop-down options, the wiki ignores the forward slash.
E.g. the forward slash for /bonus is ignored and acts as if it's a link for bonus. Even the /bonus page itself ignores the forward slash (i.e. when you click the "page" tab at the top left corner of the /bonus page, it will act as if it's the bonus redirect). Another example is /aion (/aion), which will take you to the "Aion" page (which doesn't exist) instead of to Aion wings. --Silver Edge 00:12, 27 March 2013 (UTC)

404 for page with plus sign in title[edit]

Going to Template:Unsigned+ returns a 404 error. This should never happen, especially as the wiki handles its non-existent pages itself. Using the absolute URL over index.php works. poke | talk 10:02, 10 April 2013 (UTC)

Stephane mentioned a bug with pages that have the plus sign in their title in the #Pages with question marks can no longer be accessed section above. Although he was commenting about the German GW2 wiki. --Silver Edge 19:26, 10 April 2013 (UTC)

(Reset indent) A little update from us on the issue of question marks and plus signs in URLs: we did a ton of investigation and research, which lead us to believe that the issues seems to be with a specific part of our infrastructure (the load-balancer). We're trying to follow up with matter experts (e.g., mailing list, forum) but had no responses so far. We'll keep poking around at some point to see if this weird and very rare bug can be fixed. --Stephane Lo Presti talk 19:11, 9 May 2013 (UTC)

plus sign, +, fixed. ?, ! and / marks still break page links. -Chieftain Alex 02:22, 7 December 2013 (UTC)
Hey Alex. Yes we've indeed pushed the fix for + but the question mark still requires more investigation on the backend. Sorry for the lack of communication, as the end of year has been crazy busy. Never hesitate to ping me on my talkpage or here. --66.162.136.17 17:53, 9 December 2013 (UTC)

Edits not visually present on RC or history tabs[edit]

In light of the recent wave of vandalism, I double-checked a lot of the reverts and came across non-reverts appearing to be reverts. My edits, however, do not show up on the RC or history tabs (yet are visually affecting the wiki). - Infinite - talk 01:44, 3 December 2013 (UTC)

For some pointers, I assume this bug occurs due to the processing of reverts. They are proper reverts, but appear to do the exact opposite (duplicate the vandalism instance). Therefore reverting to the edit before the vandalism edit is effectively a null edit, which do not appear on the RC and history tabs. Not sure if this is a pressing bug with that information in mind. - Infinite - talk 01:46, 3 December 2013 (UTC)
Confirmed, only 4 reverts displayed this problem: Talk:Flux, Talk:Main_Page/activities, Talk:Main_Page/featured_article/automated, and Talk:Religions_of_Tyria. All of these pages would have the vandalism clearly on display, yet had visually already been reverted. A null edit alone didn't solve these issues, but saving the edit before the vandalism did. Therefore this bug is a cache issue. - Infinite - talk 01:59, 3 December 2013 (UTC)
I'm following up on our tech side to see if we can identify the issue. If anyone has more information, please let us know! --Stephane Lo Presti talk 19:34, 3 December 2013 (UTC)

Guild Wars Wiki favicon.ico now displaying as GW2 one?[edit]

Something seems to have recently gone wrong with the favicon.ico displayed on browser tabs for pages on this wiki. It is now displaying the GW2 favicon.ico, instead of the GW (1) favicon.icon, which is very annoying if you have pages open on both of the wiki sites, as they all look like GW2 pages!

To make it easier to see what I am experiencing, I created this User:Arrowmaster/Favicon page, so you can see for yourself. I hope that this problem can be addressed quickly. Thank you. User Arrowmaster Sig.pngArrowmaster - 21:18, 15 April 2015 (UTC)

This has been corrected but you may need to reopen your browser and possibly purge the cache for it to show correctly. Justin Lloyd (talk) 22:52, 15 April 2015 (UTC)
Thank you for your excellent quick response Justin! I do not see the correction at this end yet, even after completely purging my cache of everything on 3 different browsers and rebooting, but I live in the UK and I expect my ISP (BT) is caching content too, so it might be a day or two before I see the fix. I was not sure who you are, as you have not revealed much on here, but after a quick Google I found your Linkedin page and I am most impressed! User Arrowmaster Sig.pngArrowmaster - 00:49, 16 April 2015 (UTC)
Well your update to the favicon.ico is now displaying Justin, but it does not look so nice as the icon has white space around it. I have updated my User:Arrowmaster/Favicon page to show the new problem and have produced an proposed replacement favicon.icon, which I will attempt to email you. User Arrowmaster Sig.pngArrowmaster - 15:16, 16 April 2015 (UTC)
Thank you for that. I've applied your updated favicon file and it is now showing up properly. If you have trouble in a browser, try visiting the file directly (http://wiki.guildwars.com/favicon.ico) and refreshing your browser, then visit the wiki again and another refresh or two should cause it to show up. That process worked for me. Also, sorry about the earlier confusion. I assumed by now that pretty much everyone knew I am the engineer in charge of the wikis. :) Justin Lloyd (talk) 16:37, 16 April 2015 (UTC)

(Reset indent) As per Shakespeare, or perhaps the Nightfall quest, All's Well That Ends Well :) Thanks Justin, it looks fine now. User Arrowmaster Sig.pngArrowmaster - 21:12, 16 April 2015 (UTC)

Namespace setup conflict for SMW[edit]

Hi. I noticed that, prior to my hiding them with CSS, there was a message on every page saying whether or not I could use a SMW annotation (like we use on the GW2W). I think SMW might be useful here for certain applications, but the custom namespaces currently conflict such that I can't setup semantic properties on this side.

The Semantic namespaces are typically:

  • 102/103 Property/Property talk

But we already have our custom namespaces there!

  • 102/103 Game link/Game link talk

Since changing the namespace that the F10 help menu in Guild Wars is probably harder than changing the default SMW namespace # on the wiki, I'd recommend using the smw namespace index setting to move the number where the extension searches for the semantic namespaces to a number >110 (the 10x semantic namespaces have to be in sequence, but the first namespace number doesn't matter). I guess you'd also have to delete + recreate the current semantic namespaces in the right place (which shouldn't cause problems since there aren't currently any pages in that namespace range).

I appreciate that including SMW on this wiki may have been accidental, but I still think we could find a few uses ^^. -Chieftain Alex 21:56, 23 April 2015 (UTC)

Captcha is not allowing account creation[edit]

A new user was unable to make an account, and neither was I. Looking at the abuse filter, the last time a bot was blocked from making an account was at 18:10 (UTC), 22 January, three days ago. Any debugging help would be appreciated. G R E E N E R 06:00, 25 January 2016 (UTC)

Wait, I thought account creation was disabled on this wiki? --Stephane Lo Presti talk 17:06, 26 January 2016 (UTC)
Account creation can go through, we just have the abuse filter set up to stop it by default (to hold back the bot spam). Users can request that we free up their name on the admin page.
The problem is that even after their name has been cleared by the filter, Captcha is sending back an error. I've cleared two names for you if you would like to debug with those: UserTest1 and UserTest2 . G R E E N E R 17:57, 26 January 2016 (UTC)
All wikis except the EN GW2 one are affected because they all share the same Captcha technology. We're working on fixing this asap --Stephane Lo Presti talk 18:13, 26 January 2016 (UTC)

Account creation not working (captcha again?)[edit]

This issue was raised by Greener and an anon on Guild Wars Wiki:Admin noticeboard#April 2016. Even allowed names (which we set using the abusefilter on this wiki), aren't getting through and are instead a page loads where the only html content is "Could not open socket". This could be due to the captcha perhaps? Greener will post here shortly.. -Chieftain Alex 19:54, 3 April 2016 (UTC)

The Captcha is not loading onto the page properly. Using Chrome/monobook, and going to UserLogin/signup, Captcha does not always appear. A repeated refresh will often put Captcha below the border of the page. A few refreshes/repeated errors can have the Captcha load underneath the main text as it should.
  1. Captcha not appearing: Account cannot be created. Red error window stating, "Account creation error Incorrect or missing CAPTCHA."
  2. Captcha loading below border: Account cannot be created. Red error window stating, "Account creation error Incorrect or missing CAPTCHA."
  3. Captcha loading under the text where it should: User brought to a page stating "Could not open socket". Account is not created.
To add, since the latest update to Captcha, the number of hits against the Abusefilter for Account Creation has gone from less than a dozen to over 200 a day. My interpretation of this is that the current Captcha is not blocking the accounts like it used to, presumably because it is stepping in after the Abusefilter, instead of before. To that end, since we have an Abusefilter which is stopping account creation, do we need Captcha on this wiki? G R E E N E R 20:17, 3 April 2016 (UTC)
I temporarily disabled the abusefilter to check it wasn't causing the problem, but the same problem (#3) still occurred. I have since re-enabled the account creation prevention abusefilter. -Chieftain Alex 20:21, 3 April 2016 (UTC)
The captcha stops random Ip users on the mainspace too, so the only purpose of the captcha is not just account creation. -Chieftain Alex 20:56, 3 April 2016 (UTC)
We should have fixed what caused issue #3 above, but I'm not sure that I understand your last sentence. Let us know if there's still a problem :) -Stephane Lo Presti talk 22:50, 4 April 2016 (UTC)
Perfect, Issue #3 is fixed (just created an account). Not sure why Captcha doesn't always appear where it should (#1 and #2 still fail). As for my last sentence, ignore it. It was just me playing around correlating a huge uptick in AbuseFilter hits with a possible error in Captcha working. It's rather moot now that issue #3 is fixed. Thanks!! G R E E N E R 00:08, 5 April 2016 (UTC)
If you're still seeing issues with the captcha, try forcing a browser cache refresh (e.g. ctrl-shift-R or ctrl-F5). I'm not sure why it's inconsistent as I've verified all of the web servers are synchronized, could just be a caching issue somewhere between Apache and user's browsers. I'll do some more server-side troubleshooting to see if I can find any culprits, but let us know if the problem gets better or worse, or stays the same. Appreciate the feedback! Justin Lloyd (talk) 12:55, 5 April 2016 (UTC)
Ctrl-shift-R seems to be a guaranteed way to get Captcha to appear where it should. Safari is getting it correct every time now! (success?)
My Firefox is still having trouble, as traveling to the page after a full refresh (which fixed Captcha) will still put the Captcha below the border more often than not. After closing Firefox fully and returning to the page, Captcha did not appear at all on the first visit.
Again, thanks for looking into this, and I'm glad we now have a way to ensure that others can always see it properly. G R E E N E R 19:51, 5 April 2016 (UTC)

HTTPS[edit]

moved from Guild Wars Wiki talk:Admin noticeboard

Possibly not the right place to ask & this has possibly been asked before, but I just sent my password in plaintext to the other side of the world. Somebody ought to be poked about that. --DANDY ^_^ -- 16:11, 1 April 2016 (UTC)

Yeah the cool thing is that if you change the URL to https first it should be fine :p -Chieftain Alex 16:17, 1 April 2016 (UTC)
(there's actually a link saying "use secure connection" right beside the "Enter username" prompt) -Chieftain Alex 16:53, 1 April 2016 (UTC)
Changing to https doesn't stick. I tried that first. Then I added HttpsEverywhere to my Firefox and it doesn't work either. If I click any link it reverts back. I'm also not seeing any "secure connection" button, but my limited knowledge of crypto tells me that's pointless if whatever authentication token there is is transmitted unencrypted after the initial authentication. Whatever the workaround, there shouldn't need to be any. --DANDY ^_^ -- 08:23, 2 April 2016 (UTC)
Not sure if it will help you or not, but I just bookmarked "https://wiki.guildwars.com" and as long as I come to the site from that address, I stay in https mode the entire time I'm on it. Seems to work on the latest version of Firefox w/o having to use HttpsEverwhere. --Rainith (talk) 16:07, 4 April 2016 (UTC)
This doesn't work for me. Everything still comes up HTTP, even the login page. That's pretty ridiculous. Also there is no "use secure connection" link on GWW (there is on GW2W, though all other pages still use HTTP afterwards...) when I view the login page. As for addons, neither HTTPS-Everywhere or HTTPS by default do anything for GWW or GW2W. Toraen - talk 17:27, 4 April 2016
Firefox 45.0.1., used the https link. Doesn't work. Steve1 (talk) 17:55, 4 April 2016 (UTC)
Booted up 45.0.1 (on a Mac), and the log-in page doesn't default to https. On the other hand, once I set the site to https, I was able to travel consistently to other pages and stay with a secure link. As Rainith suggested, changing my bookmark to https has been a successful (though not ideal) work around. I'll look into what else may be possible (pondering straight out stealing lines of code from GW2W, or paying off someone more skilled than I to do basically the same). G R E E N E R 18:22, 4 April 2016 (UTC)
Bookmarking as https works well for that, but the ingame /wiki -command (which I use *a lot*) always defaults to http :( Jeree95 (talk) 20:48, 4 April 2016 (UTC)
Some late additions, but using the search function in any way (this also includes the ingame /wiki command) will remove https. Moving from page to page through links will retain it if you originally had it. Maybe patch this with a bandaid, just put up a message that tells to manually add https whenever it has disappeared from the address bar? Jeree95 (talk) 09:39, 22 April 2016 (UTC)

(Reset indent) Moving this here. The search bar should not be negating your https setting, so this problem will need to be looked at. The /wiki uses the search bar, but does so by making another tab I believe, so that part may be a bit more difficult to resolve.

Edit:If I'd done my reading, at least part of this is a known issue over at the GW2W. G R E E N E R 16:50, 22 April 2016 (UTC)