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How Do I Contact Support?
- Just click support to start filing a Support Ticket. For the fastest possible service in issues that involve your game or NCsoft Master Account, consider providing as much information from this list as you can:
- Your name
- Your game account name(s)
- Your address
- Your telephone number
- Your birth date
- Your access keys (a scan of the key would be super helpful)
- The last four digits of the credit card(s) that you used for NCsoft Store or Guild Wars In-Game Store purchases
- The air-speed velocity of an unburdened swallow. European please. (Ok, we really don't need that last bit. :D )
- If you still have access to the email account that you used as your game user name, please submit the ticket or send the email using that account. And while the team doesn't require all this info, the more you send from the above list, the more easily the team can address the issue you're writing about. All information is kept confidential.
- We offer telephone support for billing/account and technical support issues only. We do not offer telephone support for game support issues, bug reports, in-game incident reports, gameplay issues, general inquiries, etc. Contact our Billing/Account or Technical Support Teams as follows:
- 1-512-225-6359
- Mon through Friday
- Noon until 5:00 PM, Central time (-5 GMT)
- If you are unable to submit a support ticket, you may email Support at the following (exact) address: Support@GuildWars.com.
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Warning: Please do not give out personal information, such as account names or passwords, on this page.
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