User talk:Regina Buenaobra/Archive Product Information/Dec 2008

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Amazon.com bundle

Silly question: Do you know if the new Amazon bundles come with separate keys for each campaign or one key for all of them? My brother's account needs NF and EotN. Could I get this, give him NF and EotN access keys, keep the art for myself, and give Factions and Proph keys to other friends who might need them, or is there one key that adds everything to one account? It's probably one key, but might as well take a shot and ask. - Tanetris 09:46, 27 November 2008 (UTC)

I don't know if this is the place to ask, I'd suggest you mail amazon about it. Who knows if they even put up the right information about it in the first place, so making assumptions about it based on what they label the bundle is not something I'd recommend. Ask for it, specifically, at amazon.

- Kherec 13:21, 27 November 2008 (UTC)

The bundle is linked to from the official GW website. I would assume that it is one boxed set with everything inside it, in which case ANet / NCSoft would have a better answer about the contents than Amazon. As far as I can tell it's not a bundle made by Amazon but by NCSoft... -- Elv 13:41, 27 November 2008 (UTC)

According to the description, the bundle contains the Trilogy set and EOTN. Since the trilogy only has one key for all three campaigns, and EOTN is listed as a seperate item, I'd assume it comes with two keys total.--Pyron Sy 15:30, 27 November 2008 (UTC)

There is no way to separate out the keys provided with the Trilogy box. --Regina Buenaobra 23:21, 2 December 2008 (UTC)

Newsletter Complaint

I subscribed to the Guild Wars Newsletter some time ago but have never received anything until today. Unfortunately, what I received today was only an advertisement with no hint of news anywhere about it. With Wintersday quickly approaching there would seem to be some news that could have been included -- the Wintersday art contest, some mention of a new quest if there will be one for Wintersday, or maybe whether or not the Mini Panda will be available again this year. I wouldn't mind receiving advertising along with news, but I didn't intend to subscribe to an advertising flyer. If you would please mention my complaint to your marketing department I would much appreciate it. 70.129.45.70 16:11, 3 December 2008 (UTC)

Thanks for your feedback. I'll pass it along to the relevant parties. We are preparing our event page for Wintersday, so many of your questions will be answered after the page is published and you've had a chance to read it. There's a few cool new things in the pipeline, so hopefully people will be happy about that. --Regina Buenaobra 20:06, 4 December 2008 (UTC)

The 'flyer' I got was advertising the "new" M.O.X Hero, to my account that already has access to it. There's a similar bit with the top right of the login screen offering skill unlock packs, when I'm already UAX.. like /duh, why would I buy something I've already unlocked? 81.108.20.10 04:50, 16 December 2008 (UTC)

The Kill Ten Rats so-called article

Hi Regina. I don't usually like to make comments here asking for stuff, but after reading the "article" (more likely a bunch of guesses) on Kill Ten Rats about Guild Wars 2 (link), I would like to present my Christmas gift list for GW2:

• Please don't allow NCSoft to force you people into using the same marketing strategy they used for Aion. Holding information until closer to release is fine, but even after the beta opened NCSoft has still invested little in marketing when compared to the big MMORPGs here in the west. Aion's big success in the beta stage is linked to how powerful NCSoft is in Korea (where Lineage is still one of the most successful MMORPGs), but the western market is a completely different thing. I'm worried a great game could end with fewer players than expected thanks to little advertisement in the middle of an overcrowded market. GW1 already has had very little marketing during its evolution.
• Please don't release Guild Wars 2 sooner than you want to. Everyone knows you people are in a very hard situation, with players demanding news every two days in one side and NCSoft investors worried about making a profit during the problematic economy on the other, but please, take your time. If there's something even a common player can see, is that a good MMORPG takes years to be made. Too often a game that could have been great is severily crippled by being released too soon, with large parts of content unfinished and a myriad of bugs waiting to greet the players. We saw that in Vanguard after 5 years of development, we saw the same in Age of Conan after 4 years of development. Releasing GW2 too soon could lead to the same kind of problem.

Merry Zombie Yule (and forgive the ramblings of a random player :P). Erasculio 12:04, 18 December 2008 (UTC)

Agreed on both points. Just look at the success of Sudoku. That game was released only when the designers were satisfied that the game was finished. Ok, jokes aside, I'd prefer to wait longer than have an incomplete product. -- Alaris 15:00, 18 December 2008 (UTC)

The Kill Ten Rats / Massively posts make it appear as if NCsoft has a lot of direction over our marketing strategy, when this isn't the case at all. The GW2 marketing strategy is determined by ArenaNet, not by NCsoft. The formation of NCsoft West ensures that all studios owned by NCsoft have the freedom to determine their own marketing strategies, in fitting with what they think is best for the games that they develop. NCsoft developed Aion, therefore NCsoft is determining Aion's marketing strategy. What ArenaNet decides to do with GW2 is independent of what NCsoft wants to do with Aion. --Regina Buenaobra 21:55, 18 December 2008 (UTC)

What is exactly the relationship between ArenaNet and NCSoft? Are they just distributors? Owners? They give you the services you don't have? Legal support? Resources support? Where starts NCSoft and finishes ArenaNet was never clear to me. MithTalk 13:42, 19 December 2008 (UTC)

ArenaNet is a wholly owned subsidiary of NCsoft. There are certain things that NCsoft has the resources to handle, and something we do ourselves. For example, our Customer Support team and network operations resides with NCsoft. When it comes to decisions about our product, those decisions remain with ArenaNet. --Regina Buenaobra 18:13, 19 December 2008 (UTC)

Thanks for the clarification, Regina. For the record, I was going off what little knowledge I had and the actual conference call, which I listened to repeatedly in writing the blog post. @Erasculio... seriously? How many more times do you want me to write "I think" or "my assumption" or "speculation" after I lay out my basis? I have no control over what Massively likes to link to (or how they interpret my post for their own posting), but I usually try and write blog post "commentaries." IMHO, everywhere. --Ravious 21:30, 28 December 2008 (UTC)

Lag

Dear Anet, could you please fix your horrible server problems there have been during this weekend? Thanks you. 203.39.173.135 15:19, 14 December 2008 (UTC)

Gaile has reported that this should be fixed now. ¬ Wizårdbõÿ777(talk) 17:49, 15 December 2008 (UTC)

The "server problems" over the weekend had nothing to do with servers. One of our network service providers was experiencing problems, and this impacted service to Guild Wars. The issue has been resolved already. --Regina Buenaobra 21:14, 15 December 2008 (UTC)