User:Stephane Lo Presti/News/2011-06-20

Guild Wars Wikis and the Guild Wars Support Forums - Monday, June 20, 2011

Hi everyone,

With now the Guild Wars Support Forums officially announced, I would like to talk about a few related topics. There are a few pages on the Guild Wars Wiki that are or may now be irrelevant because of our rolling out of the Guild Wars Support Forums. For some pages, we've got a clear idea of what should happen and will propose several actions to the wiki community, while for some it's up to the wiki community to ultimately decide what will happen. So here's the list:

1. The Feedback rules
   The sections on "Support" and "Bug report" should be modified to reflect the changes below. [1]
   
   
2. Bugs on the Feedback portal
   All the bug pages should progressively be closed, in favor of the Game Bugs sub-forum on the Guild Wars Support Forums, with the exception of the Localization bugs (see below). The current list of bugs should stay on the wiki and not be migrated to the Guild Wars Support Forums. [2]
   
   
3. Game Suggestions and Localization bugs
   These pages of the Feedback portal should stay as they are on the wiki.
   
   
4. Gaile Gray’s support pages
   Gaile Gray is our Support Liaison at ArenaNet and maintains two wikipages: Support FAQ and Support issues. She will modify these pages, when appropriate, to point to the relevant parts of the Guild Wars Support Forums.
   
   
5. Ask an account question and Game-content questions
   For these pages, it's up to the wiki community to decide whether you want to keep the pages, or redirect to the Guild Wars Support Forums (possibly summarising the existing content in a FAQ). [3]
   
   
6. GWW Bugs and GW2W Bugs
   These will stay on the respective wikis and I'll continue to monitor them. However we will encourage people to report any significant wiki-related problem on the Guild Wars Support Forums, e.g., the wikis being down or not working.
   
   
7. We're also proposing to add a new Suggestions page on the wiki about the Guild Wars Support Forums. [4]

Feel free to post your feedback on these various points on my talkpage, or let me know if I forgot anything. I'm going to be in touch with the wiki community to plan our next moves on actions [1], [2], [3] and [4]. Thanks!