Help:Ask an account question

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We are NOT ArenaNet or NCSoft support.
DO NOT post your email address, password or access keys
(read the rules)
Ask an account question.

This page is for Guild Wars account related issues.

Please read the following rules before asking your question:

  1. We are not ArenaNet. This is a community support page; we cannot modify your account, and we do not need your access key or password. For official support, go to
  2. Before asking your question, please check the FAQ.
  3. Please search for your question; perhaps it has already been asked and answered. Avoid posting the same question twice.
  4. To ask a new question, click the "Click here to ask your question" link below. You must fill out the Subject/Headline field.
  5. Please sign your question by typing -- ~~~~ or by clicking on the Button sig.png at the end of your question.
  6. Please do not include your e-mail address. This is to prevent you from receiving spam emails. E-mail addresses may be removed from existing comments.
  7. Check this page for the response(s) to your question. These may take up to a day - please be patient. Do not expect email replies.
  8. If you have a follow-up question, add it by clicking the "edit" link next to your question's section.
  9. If you are satisfied with the response given, we encourage you to post a follow-up note saying so.
  10. Buying, selling, trading and sharing accounts is prohibited by the EULA. We cannot help you with problems arising from these activities.

Why doesn't my Guild Wars 2 serial code work?

Why doesnt my guild wars 2 serial code work when i try to register for an account it says its a preorder code and they dont accept it. --The preceding unsigned comment was added by (talk) at 01:45, 2012 July 19 (UTC).

This is the Guild Wars wiki, not Guild Wars 2.
I can think of two possibilities. One, you tried registering a Guild Wars 2 serial code in Guild Wars 1, which won't work for obvious reasons.
The second case, if you bought the code from someone else, you got scammed. When you pre-purchase GW2, an account is automatically created and registered - i.e. don't need to manually enter the serial code. -- User Sig.png 05:23, 25 July 2012 (UTC)

Changing email address?

moved from Talk:Account#Changing_email_address.3F

I have a new account, which has the capability to change it's email. Any older accounts are unable to do it, is there another way? My older account is linked to an email that I lost, so I was curious.--Saera Serena 23:51, 27 July 2012 (UTC)

You need to contact support about it. So far, ANet has promised that we will be able to change email addresses (for GW1, GW2, and linked accounts), but so far, I haven't seen any details. – Tennessee Ernie Ford (TEF) 08:47, 28 July 2012 (UTC)

Says it can't recognize my e-mail address when trying to log in

as stated in the headline, guild wars says it cannot recognize my e-mail when i KNOW that's the e-mail i used to sign up with. Even if i do change the password, it's been so long since ive played that i dont even remember any of the name of the characters on the account. help? :D --The preceding unsigned comment was added by (talk • contribs) at 08:01, 30 July 2012 (UTC).

As the little floating red box to the right says, we are not ArenaNet. Try contacting ArenaNet Support. -- User Sig.png 14:33, 30 July 2012 (UTC)

concerning the account question page.

why is pretty much every awnser "we are NOT arenanet, please contact their support for this matter" when you have an entire page dedicated to awnsering questions about accounts? the word "help" doesn't solely mean that you have to dig into their actual account to sort things out for them. explain stuff.. you know, like a wiki does. --The preceding unsigned comment was added by (talk) at 21:58, 31 July 2012 (UTC).

Try reading the archives if you think we never answer anyone's questions properly. Sarcasm: May I recommend you contact support.File:User Chieftain Alex Chieftain Signature.jpg Chieftain Alex 22:36, 31 July 2012 (UTC)
If the question is "help, I can't log on," then the answer is always "contact support." There really is nothing we wiki users can do to help other than point people in the right direction. --snogratUser Snograt signature.png 23:25, 31 July 2012 (UTC)
There was a time when there were bits of advice we could offer, which is why we have a page dedicated to the topic. But that changed with the creation of the official forums (which are much more efficient than anything that we could do here, even at peak levels of participation). (Personally, I think we should lock this page and just link people to the forums; that's how we handle bug notes, for which the wiki used to devote an entire set of pages.) – Tennessee Ernie Ford (TEF) 04:29, 1 August 2012 (UTC)
Yeap, I feel alike. Also there is this other issue to worry about: usage of {{noarchive}}. User Yoshida Keiji Signature.jpg Yoshida Keiji talk 04:37, 1 August 2012 (UTC)
This page shouldn't link only to the support forums, since one needs to know their account name, password, and a character name to login and post a comment on the forums, which they won't be able to do if they forgot one or more of those and the question they wanted to ask was "I forgot my account name, password, and/or a character name, what can I do?" Instead, this page could link to GWW:FAQ#Game account (where the most common account questions are answered) and at the end of that section (in the "Don't see your answer?" subsection) change: "[[Help:Ask an account question|Click here]] to ask a question." to "[[Support|Click here]] for methods to contact support." --Silver Edge 09:21, 1 August 2012 (UTC)