Help:Ask an account question/Archive2007

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Lost/Forgotten Password[edit]

I lost my password, what do I do?

Please see Guild_Wars_Wiki:FAQ#What_can_I_do_if_I_forgot_my_password.3F

plz help me[edit]

ive been banned 2 times bye a jinnz shadow and hes been stalking me for 5 months and saying all kindas of bad things to me. he as not gota bannd once for this very bad behavir. i need someones help i find me getin baned is not only unfair but not helpin the pronlem. plz help me dawn of the light --The preceding unsigned comment was added by User: .

If you are getting banned instead of the other person, then you probably did something that deserved it as well. If the other fella keeps disturbing you, take screenshots and report him to -- sig 03:03, 16 November 2007 (UTC)

combinding an account[edit]

ok i bought prophacies ahwile ago nad then my dad bought he rest recently but he added them under the worng email... i w as wandering is there was a way for me to add my prophacies to all his games without like my charecters beinmg deleted or somthing... ty 23:45, 19 November 2007 (UTC)

No, accounts can't be merged. Your only options are to buy prophecies again and add the access key in the other account, and start all Prophecies characters from scratch, or buy the other games besides Prophecies again and add them to the Prophecies account. Calor - talk 23:52, 19 November 2007 (UTC)

combinding an account[edit]

ok i bought prophacies ahwile ago and then my dad bought the rest recently but he added them under the worng email... i was wandering is there was a way for me to add my prophacies to all his games without like my charecters beinmg deleted or somthing... ty 23:54, 19 November 2007 (UTC)

ok ty for thew help but[edit]

so there is no way i can do this not even is it does result in my charecter on prphacies is deleted? 00:00, 20 November 2007 (UTC)

There is no way you can do this. If you leave the situation as is, no characters are deleted, no accomplishments are lost. Calor - talk 00:39, 20 November 2007 (UTC)

it wont let me even log on now[edit]

ok i have bee ntrying to pull up my guildwars game and now it wont even let me brin it up. it wuill never connect ot arena net whts wrong? 00:17, 20 November 2007 (UTC)

um plz help idk if u got my other message...[edit]

ok now my computer wont like load my guildawrs its still stuck on the loadign screeen saying connecting to arena net..... do u know whts wrong? 00:34, 20 November 2007 (UTC)

It could be a multitude of problems, ranging from no internet connection, a problem with ANet's servers, or just it's actually still loading. It's taken me five minutes+ to load a zone before, and a lot longer for the client to launch. Calor - talk 00:39, 20 November 2007 (UTC)

inappropriate name , then name change , then suspended.[edit]

Hi people, i know i will probably get shot down in flames but, have a read anyway. I bought the game made an account Rusty Kuntz (pronounced Koontz; google it,he was a major player) anyhow i can understand that sounds like a suspect name, so i get suspended for inappropriate name for 3 days. Now i argued the name and explained its origin, but fell on deaf ears, so i waited my suspension whereby on logging in i changed my name to Sir Spension, which is a play on words and i thought was amusing. Now heres the childish bit by arena net, they suspended me again for inappropriate name. I made a ticket, got one reply that it was being escalated to a senior guy, and thats it, nothing, no more replys one way or another. In my opinion i think who ever banned me for a name like that seriously needs to see a Doctor.

Thanks for reading and dont choke on your coffee laughing


They screwed you good, mate. I honestly don't know what to do when Anet doesn't answer.User Ereanor sig.jpgreanor 00:18, 21 November 2007 (UTC)
That is yet another example of problematic support staff. Aside from continuing to bug support, maybe you can bug Anet staff here about this too. The first suspension is acceptable, but the second suspension is just plain silly. -- sig 00:58, 21 November 2007 (UTC)
I have to admit that's a brilliant stroke of thinking with the second name, on your part. But ANet player support has been known to be..flawed, to say the least. You're apparently taking this whole hiatus well, so your best option would be to calmly explain the situation to an ArenaNet employee on this wiki. Good luck, Calor - talk 02:15, 21 November 2007 (UTC)

Hey well, i registered in this wiki, cos at least people reply which is more than i can say for the support staff on my ticket, and thanks for that: I have no intention of pursueing this with arenanet as it is just a complete waste of time, i thought i would highlight the attitude that is being displayed There isnt any underlying faults to my suspension on my part it is as it is, i can even supply webshots in jpg format of the ticket page if anyone is interested. I will stay calm as i always am, rudeness is not my thing, i am actualy an admin on a bf1942 server, <snipped away email address> and my age is realy mature at 50 but if there are arenanet staff here who are interested and find my suspension deplorable you are welcome to say so or indeed contact me. Thanks for the ears Martyn Sir Spended 10:05, 21 November 2007 (UTC)

I snipped away the email address. No sense in exposing your email to crawlers and spam. Since you have a user account now, it'll be easy to contact you. -- sig 11:39, 21 November 2007 (UTC)

Thanks for the forethought about the email thing,it wasnt an email address though it was just the way i put who i was from where, but thanks again for your concern Sir Spended 12:28, 21 November 2007 (UTC)

Well alls well that ends well, my account has been unblocked and it was blocked because they made an game on :) Sir Spended 13:43, 22 November 2007 (UTC)

Good to hear :) Or you might've missed the Special Treats Weekend ^-^ -- sig 13:48, 22 November 2007 (UTC)

A small update concerning my name change, if i'm allowed to put it here, my original name was rusty as you know, and i had to change it (now sir spended), but all my armour/equipment is still customized to rusty, will this have any effect on my character or equipment ?? Martyn Sir Spended 00:29, 23 November 2007 (UTC)

I'm not sure that what you ask is common knowledge here. Perhaps you could direct your question to one of the fan forums or back to support? I'm guessing if you can still wear the armour and can take it off *and* put it back on you aren't going to have any trouble with the wrong name on the customization. --Aspectacle 03:37, 23 November 2007 (UTC)
No, you can't. Anet knows, and don't want to fix it as most people affected have had an intentional bad name. An extra penalty, if you like. Backsword 06:56, 23 November 2007 (UTC)


i forgot my account anr password. what do i do?-- 07:37, 22 November 2007 (UTC)

It's the first question on this page.... and it's also in the FAQ... Guild_Wars_Wiki:FAQ#What_can_I_do_if_I_forgot_my_password.3F -- sig 07:43, 22 November 2007 (UTC)

Same game, Multiple Keys on one Account[edit]

Let's say I have Prophecies. Then I decided to buy GW: GotY edition from a physical store (not the in-game store). My question is this: If I get the GotY edition, will I be able add it to my account? If I can, will I be get additional character slots as well as the in-game weapons? --The preceding unsigned comment was added by User: .

I believe that you will be able to add it to your account and get the weapons, but will not get any additional character slots. You can also get the same weapons from the in-game store for ~$5. -- Gordon Ecker 01:01, 23 November 2007 (UTC)
That is correct. There shouldn't be any difference between buying a physical product (and getting the key on paper) and buying it online (getting the key added automatically). -- sig 08:25, 23 November 2007 (UTC)

please help[edit]

when i log on and it loads to where i am it loads 100% but then takes like 10minute to apper would i need a better game card or video card? which would i buy? --The preceding unsigned comment was added by User: .

Still depends on your complete pc setup, a slow processor with a fast graphic card is realy no better than a fast processor with a bad graphic card. What do you already have as a setup, then it would be easier to understand your problem, which would include your internet speed plus are there any programs running while you play. Sir Spended 01:21, 23 November 2007 (UTC)

Sounds more like a memory limit to me; the only reason for it to take time is the need to swap with virtmem. Try making sure you run as few things as possible in the background. Backsword 06:58, 23 November 2007 (UTC)

GW vs Collector[edit]

Hi, I bought prophecie 2 years ago and since i've add faction, nightfall and GW:en wich gave me a total of 8 characters slot. Now i would know if i can add a collector edition key to my account and get 2 or 4 more slots at the same times. Is it possible or that will do nothing? Thanx --08:21, 23 November 2007 (UTC) --The preceding unsigned comment was added by User: .

You won't get extra slots. The collector's key just takes precedence, iirc, and your characters will get that glowy aura thingy on their hands when they dance. -- sig 08:24, 23 November 2007 (UTC)
Note that you can buy extra character slots in the ingame store. Backsword 08:30, 23 November 2007 (UTC)


moved from Help:Ask a wiki question

why is Tommy Commado been baned as i have not done anything to break the rules of guild wars or said any thing to offend people playing the day i got baned i was running to toa and attempted run to drocks looking for max ritulast armour and playing with my frend in my guild who has also only been let back on from him being banded

First of all, the wiki isn't a place to find out about why you've been banned. The most you can do is contact support via the official site, Also, Droknar's Forge or any other place in Prophecies won't have Ritualist armour, they are only in Factions, Nightfall, and Eye of the North. --Talk br12(talk) • 16:48, 27 November 2007 (UTC)
Moved the post to the right page. Biscuits User Biscuits sig.png 19:57, 27 November 2007 (UTC)
Keep forgetting we have this account help. Well, it'll be on my watchlist now. --Talk br12(talk) • 19:58, 27 November 2007 (UTC)
I didn't know about this until now. — Eloc 02:40, 28 November 2007 (UTC)

In order to buy the code online ,i need to get a trial code .so I can visit the ingame -store[edit]

Hello there~ I email to the support 2years ago .my ncaccount name is z19855454 till now I still do not have an opportunaty to buy the dear GW recently ,i can not wait any more~ I'll play it at All COST!! so just ask respectful you a tril code . best wishes to u and your gw2 your faithful

Are you after a trail code? It's a bit hard to understand.-- scourge 06:50, 1 December 2007 (UTC)

yes.i need a i can vist the in-game store to pruchase cd-keys . my email: removed per rule #4 If you can give me a hand .... the one in great nightmare.

When I read it, I almost thought it funny myself .

Anybody can help??? --The preceding unsigned comment was added by User: .

You can buy from the PlayNC store directly. Don't need a trial key just to log in. -- sig 09:32, 1 December 2007 (UTC)
Please refrain from leaving your email adress on this page. — Eloc 21:03, 1 December 2007 (UTC)

Thanks .my email address: removed as per rule #4 it is not allowed .I do not have the box code. --The preceding unsigned comment was added by User: .

Stop leaving your email adress on this page. — Eloc 02:44, 2 December 2007 (UTC)

my wiki/gwguru account name:Jamesjian Can Someone who really loves it send me a trial code ? Help me !Get me Out of the terrible nightmare lasting 2 years long . --The preceding unsigned comment was added by User:Jamesjian .

Perhaps my previous response was unclear... you do not need a trial code to buy Guild Wars. You can buy the game and have a new account created when you buy from the PlayNC store. -- sig 05:34, 2 December 2007 (UTC)

It says,"Warning: Guild Wars® serial codes purchased here can only upgrade existing accounts associated with this PlayNC master account or create new accounts. If you wish to upgrade an unassociated Guild Wars® game account, you must purchase the serial code from the in-game store or buy a boxed edition." So i guess i need a trial code to visit the in-game store thanks

I think you can buy the game from the NC website, they will just send you a code. You won't need to use the in game store because that store isn't in game. Once you have bought the first game you can buy the others from the in game store. Anon

yes,i'll get a code but i never have an account associated with PlayNC master account . Do you mean that using the code i can creat a GW account? thanks heartfully

!!!!"If you wish to upgrade an unassociated Guild Wars® game account, you must purchase the serial code from the in-game store or buy a boxed edition."

   That is exactly why i need a trial code to visit the in game store.
Can you access the in-game store with a trial account? -- Gordon Ecker 07:32, 2 December 2007 (UTC)

It is considered to be allowed to do so .Some one maybe get the dear GW in this way . I do not konw .I 'd like to believe it . Yes,when i get a trial code ,I can enter the game,and click to enter the in game store.

You can enter the store without an account of any sort if you download the client iirc -elviondale (tahlk) 07:38, 2 December 2007 (UTC)
You don't need a trial code to buy Guild Wars. — Go to the store and buy it, or go to Eloc 07:48, 2 December 2007 (UTC)

Puzzled .Without an account ,I just know how to visit the plaync store,the door to the in game store is may not opened to me :( and !!!!"If you wish to upgrade an unassociated Guild Wars® game account, you must purchase the serial code from the in-game store or buy a boxed edition." That is exactly why i need a trial code to visit the in game store. many many thanks to u

There you go Eloc 08:01, 2 December 2007 (UTC)
methinks he is: yanking our chains -elviondale (tahlk) 08:04, 2 December 2007 (UTC)

I now got a code but...still can not put it into my ncaccount horrible !

I think you are making this far too complicated than you need to be. Lets do this step by step:
  1. Buy Guild Wars and get an access key
  2. Download or install the Guild Wars client.
  3. Start Guild Wars and let it update itself.
  4. On the log-in screen, click Create Account or Add Access Key
  5. Click Create a new Guild Wars account
  6. Enter your access key - and away you go!
That way, you are using your new key to make a new account. :) Biscuits User Biscuits sig.png 13:08, 2 December 2007 (UTC)

Removing account keys[edit]

moved from HELP:WIKI

I was wondering if there was any way of removing a key off an account because i was tryin to get all collectors on my account

You can't remove a key but you can still upgrade your non-collector account by adding the collector account key to it and you'll receive the collectors edition bonus. -- Gem (gem / talk) 23:15, 5 December 2007 (UTC)

Guild Wars Platinum Edition[edit]

moved from Help:Ask a game question

I have the above product but cannot find a way to activate the GWEN expansion pack and cannot find any notes to say how to do this and I hope you can let me know what to do. Many thanks -- 11:55, 8 December 2007 (UTC)

It should already be active on your account if you have the Platinum version. To reach it, you have to take a quest from Lion's Arch. Search for Len Caldoron and he will give you the access quest. - anja talk 11:58, 8 December 2007 (UTC)

I have tried that but he will not tell me anything I'm a level 20 is there anything else I need to do?-- 12:10, 8 December 2007 (UTC)

That is all you need to do, so it could be that you only have Prophecies, not the Platinum edition. I didn't get the Platinum so don't know if it came with one to two keys. If there was a Prophecies, and a GW:EN access key in the box, you need to add the GW:EN key to your account to get it to work. You can check which products are active by:
  1. Logging in
  2. Click Edit Account
  3. Tick Manage Access Keys
  4. Click Next
If the top list does not contain Guild Wars Eye of the North then you do not have it activated. If you have done all of this and Len Caldoron will still not give you the quest, you will have to contact support. Biscuits User Biscuits sig.png 12:38, 8 December 2007 (UTC)


i have a account with proh end nf in it end i have a other account with factions i want to add him to the account of prohecics end nf but if i do that i add they key but he says i simalar letters lijken op elkaar??

You can't merge existing accounts together, so your Factions account will have to stay separate. If you buy another Factions account, make sure you go to "Add an new key to an existing account" instead of "Create a new account" Talk br12(talk) • 16:02, 8 December 2007 (UTC)

Log in info[edit]

i can't remember my log in info is there a way to get it? my e-mail is rule #4 —

support Eloc 01:17, 9 December 2007 (UTC)
We gotta put some kind of note saying not to give any emails out..--User Raph Sig2.jpgRaph Come get ur Ramen Noodles! 02:36, 14 December 2007 (UTC)

Multiple accounts[edit]

Can I have multiple accounts of the same GW game on the same computer? My son got into trouble a couple of times on my account so I want to get him his own. How do I go about doing this? Thanx.-- 05:15, 9 December 2007 (UTC)

Yes, you can. All the information about the account is stored on the ArenaNet servers, not on your computer. It loads your characters live based on the log-in you use. So you just need to get your son a new access key and click the "Create Account or Add Access Key" link from the log-in screen (make sure you chose to create a new account). Then you can both play on the same computer, just by logging in with your different accounts. Incidentally, you can play with your account on any computer with Guild Wars installed. Biscuits User Biscuits sig.png 05:27, 9 December 2007 (UTC)
Each account needs a separate email address. -- Gordon Ecker 05:30, 9 December 2007 (UTC)
Every account has its own email adress...also, make sure your son is at least 13 as on the back of the box, it says no one under 13 is permitted to play the game, meaning that they could ban his account if he's under 13 at any time. — Eloc 07:31, 9 December 2007 (UTC)

access from other computer[edit]

I have an account and was wondering if there was a way to access my game from another computer that does not have the software installed on it. Thank you very much.

Mapes the Falcon

No, the GW client needs to be installed on whatever computer you play it on. Calortalk 02:10, 14 December 2007 (UTC)

Can you access your account remotely[edit]

Can you access your account from another computer without having the software installed on it. Is there a way to install the software to run the programm or are there any other alternatives to this. Thank you very much

Mapes the Falcon

Answered first question above, To the second question, I believe the client can be downloaded for free from the GuildWars official site. Calortalk 02:12, 14 December 2007 (UTC)

Sharing Accounts[edit]

Quick question. My brother and I have shared a GW account for just over a year now. He did the PvE thing, I did the PvP thing. I'm getting a computer of my own soon. Are there any rules against sharing one account on two computers? And would we both be able to be logged in on the same account at once (probably not, just thought I'd ask)? Thanks for your time. -- 02:21, 14 December 2007 (UTC)

There are no rules against it, but I'm not sure about the simultaneous playing. Something sticks in my mind that you can, but don't bet money on that. Calortalk 02:37, 14 December 2007 (UTC)
Okay, cool. Thanks. -- 02:39, 14 December 2007 (UTC)
I wouldn't do it. The EULA states "Only one person may use an Account", which I interpret as using the account from only one machine at a time (as it is impossible for them to tell if different people are playing or not otherwise). If you log in from different machines at the same time and are seen to be doing different things I think you could expect your account to be permanently banned. --Aspectacle 02:44, 14 December 2007 (UTC)
VPN it is! -- 02:58, 14 December 2007 (UTC)
I'm pretty sure you can't be logged on in multiple places at once -elviondale (tahlk) 03:02, 14 December 2007 (UTC)
We'll see about that. >.> -- 03:03, 14 December 2007 (UTC)
You can play on an account from any computer, there is no limit on that. You can only play from one computer at a time. If you log in with another computer you get logged out from the other one. Sharing accounts with family members etc is common buyt not allowed. -- Gem (gem / talk) 03:14, 14 December 2007 (UTC)
Okay, same as WoW then. Thanks for the help. -- 03:17, 14 December 2007 (UTC)
Ya, it gives you an Err7 and boots you out of w/e you're doing. I recommend getting your own account though. — Eloc 03:28, 14 December 2007 (UTC)
If they had a PvP-only pack that came with nothing but all the skills, the items, and the Battle Isles and Guild Hall access, I would. But they don't, and I've put a lot of hours into PvP unlocks and titles that I don't care to repeat, so I'll just have to work out a schedule until I switch to Fury or GW2 comes out. Besides, there's just something nice about being able to Warrior in 15k Glads instead of the retarded PvP skins. :O -- 03:38, 14 December 2007 (UTC)
Umm, they do have that pack. — Eloc 03:40, 14 December 2007 (UTC)
Really? Link pls. -- 03:55, 14 December 2007 (UTC)
The one at the bottom Eloc 04:28, 14 December 2007 (UTC)
Woohoo, forty skills, that'll cover me for all of two professions. Remember that whole don't-want-to-repeat-unlocking-skills bit? -- 10:34, 14 December 2007 (UTC)
There are further packs you can buy to unlock more, if you are willing to pay for that. Backsword 18:36, 23 December 2007 (UTC)
Just spend $25 to unlock all of the skills and items. — Eloc 18:55, 23 December 2007 (UTC)

about the pvp access kit[edit]

I just want to purchase pvp kit , If I don't have a GW account , can I use it as a stand-alone game ? Or must I purchase a chapter (like GW chaper 1)before I use it ??

thanks --The preceding unsigned comment was added by User: .

This is the one you'll be wanting if you don't want the PvE portions of GW :) You don't need any of the previous campaigns if you just want to PvP. The PvP kit lets you create PvP characters (only) and gives some basic unlocks. -- sig 10:58, 14 December 2007 (UTC)

1 .thanks for your reply . some one once asked me to buy chaper 1 in order to play into pvp portion only .Now I konw you are right.

2 .how can I purchase it ?I mean how to get the code ? I live in Mainland China . unlucky .

3. but just now a friend told me can not buy this in nc-store ,something wrong with credit card ? What's wrong ?

many many thanks again .Really want to buy this for my son . --The preceding unsigned comment was added by User: .

As far as I know, GW is not being distributed by PlayNC in China (someone mentioned the name, "The 9" or something, can't remember) so yea, I would expect that you cannot buy directly from PlayNC from within China. I don't claim to be correct, but I'm guessing that you could try and get a copy of GW from outside China (maybe even just one of the campaigns). That would of course mean that you won't be in the same network as players playing China's version of GW. -- sig 18:11, 14 December 2007 (UTC)
Which is probably not a bad thing, given the past complaints we've seen! Biscuits User Biscuits sig.png 18:47, 14 December 2007 (UTC)
Yep, heard bad things about the9...dont buy your copy in warning you...Killer Revan 21:04, 14 December 2007 (UTC)

Please i need some help!!! I have code for "Miniature Assura" from a magazine. I put it and i must take a quest from Khal "Toy's Quest but when i go to him i cant take nothing.

The Mini Asura doesn't have a quest. Just type /special and it will appear in your inventory.--Pyron Sy 00:09, 16 December 2007 (UTC)

Help me I've lost my account![edit]

Hi, I bought Nightfall in February, it's cool game but when I bought Factions in April, I got serial, it works 2 days, after this, my serial has expired. Please help me, I have lost 20$, help me please!

it might have been a trial key for factions and where did you buy it.--話す priestess donut 寄付14:17, 15 December 2007 (UTC)

I bought it in Poland (i'm Polish) on auction (

since you won it in a auction i guessing they must have gave you a trial key.--話す priestess donut 寄付14:54, 15 December 2007 (UTC)

But in the begin it wasn't trial.

The trial content is the same as the normal game content, as far as I know. The trial key lasts 14 hours of gameplay time. I'm assuming you played X<14 hours on day one, and the next day you played the remaining amount of hours, and so the 14 hour key expired. And GW:F wouldn't be sold for $20 American, but maybe a trial key would. Calortalk 17:03, 15 December 2007 (UTC)

Is any help with it for me?

were a community of people here if you want to know if it's was a trail go here for official support. --話す priestess donut 寄付23:45, 15 December 2007 (UTC)
Can you still log-in? If you can, log-in and click the Edit Account button. Next select Manage Access Keys and then click the Next button. What does it say in the top section, the "Your account is authorized to play the following Guild Wars releases:" part? --Kakarot Talk 00:45, 16 December 2007 (UTC)
Maybe you were the victim of a chargeback scam. Have you asked support why the account was closed? -- Gordon Ecker 04:27, 16 December 2007 (UTC)

Account wasn't closed because it's have Nightfall, in Acces Keys I've got Factions Trial.

Then what was sold to you was not Factions, just a trial run of it. 18:35, 23 December 2007 (UTC)

Where do i Get the trial account serial key?[edit]

When i go to the support it say i should already have the serial code but i don't. It really annoys me since i cant get any form of serial key to create a trial account. I am really confused because i can't create a trial account please help!

What do you mean? — Eloc 06:45, 16 December 2007 (UTC)

Main Menu. You will see the offer in the right hand corner. Follow instuctions, and eventually you should be able to get a GWEN Trial Key. However, if you do not own a previous game (Prop/Fac/NF), you will be unable to enter regardless. Hope that helps. --Readem 06:48, 16 December 2007 (UTC)

NOW i got chapter 1 +2 +3+EotN + pvp access ,CAN I remove the pvp access to another empty account of PlayNC and just play pvp?[edit]

puzzled .Help needed . thanks respectful members of GWWiki . :-) I love Winters Day since 05 .

Probably not. Contact Support and see what they can do, although I'm betting you are too late. They make more money this way. ;-) Biscuits User Biscuits sig.png 10:09, 17 December 2007 (UTC)

Merging Guild Wars and PlayNC Accounts[edit]

I have a Guild Wars account that is tied to my email address, and I have a PlayNC account (for Dungeon Runners). Can I merge both under the PlayNC account? If not, that would be nice to have. --Vedreus Aardimus 13:19, 17 December 2007 (UTC)

i don't think so you could probably find it just going through plaync. if there isn't it would be nice to have.--話す priestess donut 寄付21:00, 17 December 2007 (UTC)
If I recall, there is something about linking your Guild Wars account to a PlayNC master account when you try to enter the store for the first time. It was a long time ago though and I don't remember the details. Biscuits User Biscuits sig.png 22:31, 17 December 2007 (UTC)
I know this is kinda old, but I think I found what you were referring to:
Guild Wars Account Integration into PlayNC Account Management
... When a purchase is made through the Guild Wars In-Game Store, you are required to integrate your Guild Wars game account into the PlayNC Account Management system. You can either create a new PlayNC master account name and password or you can link it to your existing PlayNC master account to make a purchase. After doing so, all administrative options such as changing your game account password, would then be managed from your PlayNC master account...
I haven't tried it myself, but I think this is the way to go about it. It would be nice to have that option outside of the in-game store, though. → BROWNSPANK 06:37, 9 February 2008 (UTC)

Retrieving data archive[edit]

25months 3000hrs gone i have to download every town again after a "retrieving data archive" is there anything that can be done? 19:29, 18 December 2007 (UTC)

No account data is stored on your computer. All that you've lost are the game files, so just re-download your GW.dat and everything will be fine. You won't have lost your characters. — User Kyrasantae Fin sig.gif kyrasantae 19:41, 18 December 2007 (UTC)
^ that. It'll just be twenty minutes of downloading GW.dat and a minute or so every time you enter a new area for a while. -- 19:55, 18 December 2007 (UTC)
use the -image command to download all towns at once, might take a while though.Rhydeble 20:15, 18 December 2007 (UTC)
thank you -image i will be using that tonight while i sleep :) thank you for the help you guys are great *bow* *kneel*--Neb Gulch is in your debt 20:25, 18 December 2007 (UTC)

again ty 9 hour download with -images took care of the problem 1900 mb and 88k files later ty - 14:50, 19 December 2007 (UTC)

lost account[edit]

i bought guild wars game of the year edition last year at christmas and my computer froze and i didn't really get to play it although i did install it into my computer. i never wrote down my account or my password because i thought the access key card would reinstall it and i would still be able to play. is there any way i can find out my account number? sadly i don't know which email i used although i can guess which one it was probably.

-- 22:59, 19 December 2007 (UTC)

Try guessing the email first. Once you have that, you can probably get your password from support.--Talk br12(talk) • 23:05, 19 December 2007 (UTC)

Cancel Acccount[edit]

Is it possible to cancel an account? --Kimbot 22:30, 21 December 2007 (UTC)

No. — Eloc 22:52, 21 December 2007 (UTC)

Transfering a character[edit]


We would like to purchase a second Prophesies game for our second computer we just built, and be able to use the same characters from the first Prophesies game. Is it possible to transfer the characters to the new account, so that we can use the characters we already created to play together.


Lorin, David, and Andrew.

Sorry, but this is not possible. Characters are an integral part of the account. You can use the same account on any number of coputers, as long as only one is used at once, but I guess that's not what you're after. Backsword 18:28, 23 December 2007 (UTC)

Changing account E-Mail-address?[edit]

I recently changed my E-mail-address, and now I want to know whether it is possible to change my account-E-mail-address in GW and how to do it if possible --Aquila Noctis 13:14, 25 December 2007 (UTC)

I don't know, but contact support. Don't think it is possible RT | Talk - A joyous wintersday to all 13:24, 25 December 2007 (UTC)
You could always set up mail forwarding. (If it's a gmail, it can download via pop to your gmail inbox RT | Talk - A joyous wintersday to all 13:25, 25 December 2007 (UTC)

Well, there's nothing in the FAQ, but I'll have a try with direct contact later. They helped me before... But I too guess that it is imposible, to prevent account stealing etc. You can change the address of your PlayNC-account, though... --Aquila Noctis 13:39, 25 December 2007 (UTC)

Acess keys[edit]

I have installed Nightfall on my computer. For christmas, i got factions, prophicies, and EotN. Do I need to install any of those before i add the acess keys, or can i just add the acess keys to my nightfall account?

You can just add the access keys to your account. All the games run from the same installation, which automatically stays up to date, so there is no need to install anything extra. Also see the Access key article. Biscuits User Biscuits sig.png 17:48, 25 December 2007 (UTC)

EotN access code[edit]

I got Eye of the North, and why don't i have an access code? You are supposed to have 5 sections, but on my card, I only have 3. --The preceding unsigned comment was added by User: .

Why supposed to have 5? What "sections" are you referring to? Of the three, the first would be your access key, the other two are trial keys. -- sig 07:06, 26 December 2007 (UTC)
I guess he means that, instead of a key with the format xxxx-yyyy-zzzz-wwww-vvvv, he got one with something like xxxx-yyyy-zzzz. In any case, if you bought the game on a retail store, and you are sure you are looking to the right code card (here they come inscribed inside a black card, just need to open), you may want to ask to the store where you bought it for a product change (it may have been wrongly printed).--Fighterdoken 07:14, 26 December 2007 (UTC)
Ah I see, good point. I thought he was referring to how many codes he has on his card. Apologies -- sig 07:20, 26 December 2007 (UTC)
The Eye of the North access code card I got looks like a Norn Shield. -- Gordon Ecker 08:00, 26 December 2007 (UTC)
Over here in Germany, you just get a little plastic card glued onto a plastic sheet, and the ode's on the backside of that card.And I have 5 sections... maybe you didn't uncover the complete code? --Aquila Noctis 10:34, 26 December 2007 (UTC)

Charecter Slots[edit]

I got all three capmpeigns...and each 1 gave me 2 more slots. If i get EotN..does it give me 2 more slots even tho its not a campeign?

You get no extra slots with Eye of the North. Try reading the article about it for more info. --Talk br12(talk) 18:12, 26 December 2007 (UTC)
Since it's an expansion rather than a campaign, you don't get any more character slots or extra storage space. --Kakarot Talk 18:20, 26 December 2007 (UTC)

i thinktheyshuold b/c if dont have enough slots to have 1 of each proffesion....

It's called marketing. Feel free to buy two slots for twenty dollars into Anet's pocket. Calor (t) 00:27, 27 December 2007 (UTC)
20$!!!Icuold by another campeign for that much...but i guess ill have to do it...or do u men 20 dollars on the game or in real life?
$20 in the In-Game Store, not sure if you can buy them elsewhere. --Kakarot Talk 03:27, 27 December 2007 (UTC)
Why did you assume that just because they have 10 professions they should give you 10 slots? I don't recall any online game which gives you character slots based on how many classes or races they have... -- sig 15:04, 27 December 2007 (UTC)
Lol. Buy Proph again since its $30.00 and you get 4 slot. buy 3 slot get 1 slot free! lol -Anon

moving characters from one account to another[edit]

if a person has been playing on one account, and they have recently purchased an account, is it possible to move a character from one account to another?

first off buying accounts are against the ULA second no you can not transfer characters from one account to another.-話す priestess donut 寄付00:58, 27 December 2007 (UTC)
No, buying an account from another user is against EULA, but buying a whole new account is not ;) And no, as priestess said, it is not possible to transfer characters. - anja talk 15:08, 27 December 2007 (UTC)


I just purchased a Guild wars game and its the collectors edition, but i cant find the acces key. i have a card that says acces key, but the key just is not on there. PLease help me

Is there a little grey area on it? Scrath it off with a coin or something, and you'll find random letters and numbers. That is your access key. --Talk br12(talk) 18:48, 27 December 2007 (UTC)

not there[edit]

I see no green thing on the card. is there any other thing i need 2 do

thank u. there was no green thing but i had 2 peel the thing in half, and it was inside

Whats the nc account number[edit]

I am trying to submit to a tche support,iam having smthng thats look like a bug to me.tehay asking for nc account and password,thats not my log in info as i understand.How do i find whats the number for my account?Just subbmiting my email and password doesnt work.aAnd is there any number u can call or its all online? --The preceding unsigned comment was added by User: .

It's your login for -- sig 13:21, 29 December 2007 (UTC)