Help talk:Ask an account question
Archive
Now that there are official forums...[edit]
Given that ANet has added Account forums, is there any reason for this page? Even before this, we discussed that relatively few people were going to get answers to their questions from this page. I recommend that we
- Rephrase the introduction to be much simpler.
- We point people to the forums (and, for those unable to logon there, to support).
- We maintain the FAQ (and include a prominent link here).
- We archive any remaining questions.
- We lock the page against anon edits.
— Tennessee Ernie Ford (TEF) 20:32, 2 July 2011 (UTC)
- I'm a bit hesitant at locking the page, but in the long term, as long as there is an effective and clear redirect to the Account Forums, I see no problem with locking the page and archiving all remaining questions. --
Traveler (talk) 08:00, 4 July 2011 (UTC)
- There are always people that'll find their way here one way or the other. I don't see why locking this page will do any good, we might as well give people a place to post their problems, else I think they'll just post it on the ask a game question page. I'm all for a potential re-write of the FAQ and introduction portions to take into account the forum though. —
Poki#3 (talk) 23:05, 4 July 2011 (UTC)
- According to Community Portal talk from Stephan and the anet team, They'd prefer Account questions be "rerouted" to the forums, but everything old to stay here and not moved. I think a message at the top that new questions are to go there, but to make sure to check the faq first, before asking the questions. We fix up the faq to fit with all questions accordingly that's been asked (and be sure that each answer is clear). I say we lock both the account questions and faq. Put a note in faq that no new questions are being accepted and that if the user cannot find the answer, to go to the forums. 72.148.31.114 07:58, 22 July 2011 (UTC)
- For problems that we can solve, I see no problem with them asking on this page and getting an answer. In the absence of this page and other help pages, people will just post at Talk:Main Page, bog down the devs with smaller issues we could solve quickly, or just not post at all (which can lead to any number of consequences depending on the issue). We can always redirect them to the forum if there's no way we can help them, but I think this page should be left alone. --ஸ Kyoshi
19:42, 22 July 2011 (UTC)
- For problems that we can solve, I see no problem with them asking on this page and getting an answer. In the absence of this page and other help pages, people will just post at Talk:Main Page, bog down the devs with smaller issues we could solve quickly, or just not post at all (which can lead to any number of consequences depending on the issue). We can always redirect them to the forum if there's no way we can help them, but I think this page should be left alone. --ஸ Kyoshi
- According to Community Portal talk from Stephan and the anet team, They'd prefer Account questions be "rerouted" to the forums, but everything old to stay here and not moved. I think a message at the top that new questions are to go there, but to make sure to check the faq first, before asking the questions. We fix up the faq to fit with all questions accordingly that's been asked (and be sure that each answer is clear). I say we lock both the account questions and faq. Put a note in faq that no new questions are being accepted and that if the user cannot find the answer, to go to the forums. 72.148.31.114 07:58, 22 July 2011 (UTC)
- There are always people that'll find their way here one way or the other. I don't see why locking this page will do any good, we might as well give people a place to post their problems, else I think they'll just post it on the ask a game question page. I'm all for a potential re-write of the FAQ and introduction portions to take into account the forum though. —
(Reset indent) I think we really need to see some changes to the FAQ at the top of the page that can point people in the right direction before they post and wait for a response from us. If I wasn't so tired I'd take a crack at it, but I will tomorrow if no one else does. ~Farlo
Talk 09:33, 11 August 2011 (UTC)
(Reset indent) A year later, I ask the same question: why don't we lock the page? I'm going to ask first that the admins semi-protect the page (so registered users can work a bit on the new look of the page) (and maybe it won't be necessary to do anything else). – Tennessee Ernie Ford (TEF) 04:32, 1 August 2012 (UTC)
- I will also report awareness of the {{noarchive}} template which usage ubberly failed. I was the last guy to archive and can tell that none of the registered contributors who answered tagged it properly...and knowing how the wiki had always been poorly "bookkeeped" I didn't bother to check half a year's questions to double check with the FAQ. People just forgot about the template...and don't leave the clean-up task to the last guy to come, that's very cruel.
Yoshida Keiji talk 04:49, 1 August 2012 (UTC)
- Eh, it's not that important if some stuff shouldn't have been archived. The theory was that people could review previous archives for answers, but in practice, no one does that. (Well, I did to measure how effective the page was before the existence of the forums, but... anyhow, we can just archive above an be done with it; there's no advantage in taking the time to sort out what is worth keeping.) – Tennessee Ernie Ford (TEF) 04:55, 1 August 2012 (UTC)
