Help:Ask an account question/Archive 2012 January - June

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Hy! My game activation card (or access key) doesn't work :(--

Ummm...I don't know where to start...:D I would just like to know why when I enter my 25 digit key it reveals a panel saying that I should contact support code=103 and I don't know where that is or what that means (help)and 2)when I entered the access key it doesn't work :(.hmmm....I was hoping to get started tonight but it seems I'm getting difficulties.It would probably be one of the off questions already asked but I am yet still thankful for all your effort on processing the questions.Have a marvelous day! Thank you~ --The preceding unsigned comment was added by (talk) at 00:48, 9 January 2012 (UTC).

Contact support. If you typed the code correctly and you still got an error, then that means you got a code that was entered already, I hope you didn't buy the game used. ~FarloUser Farlo Triad.pngTalk 01:11, 9 January 2012 (UTC)
As per the Error code page, code 103 means the access key is in use. You might want to go demand your money back from whatever idiot sold you a used copy of a game that requires an access key. --Dragon Nataku talk to me 16:34, 9 January 2012 (UTC)

I have a trial account and just today bought the complete edition and had a question concerning character slots.

I have a trial account and just today bought the complete edition. I noticed that people were saying that if you add a key to an account that already owns a single chapter of the game that they wont get the full 8 character slots. I was wondering if I were to add the key to my trial account that does not own any part of the game, if I would gain access to all 8 slots or not?

Yes, you will have 8 character slots. --Silver Edge 05:38, 10 January 2012 (UTC)

Forgot account password and no access to email

What if you know your email account but not your password, but can't retreive your password because you forgot your email's password? --The preceding unsigned comment was added by (talk) at 02:30, 11 January 2012 (UTC).

You can either try to recover your email password via your provider, or contact Support and explain to them that you forgot your password and don't have access to your registered email address. If you do have it linked to an NCsoft master account and still have access to that you can change your game password there. --zeeZUser ZeeZ Sig.png (talk) 12:04, 11 January 2012 (UTC)

Is Guild Wars free?

my brother just gave my guild wars 1 and said its free but i dont know if hes saying the truth because thing on the internet say other wise can you help ??? --The preceding unsigned comment was added by (talk) at 18:28, 12 January 2012 (UTC).

Once you have purchased a campaign you can play it for free as long as you want. (Fees for your internet connection, electricity and food still apply, of course) --zeeZUser ZeeZ Sig.png (talk) 18:37, 12 January 2012 (UTC)
What your brother means is likely that the game is subscription-free, such that you do not have to pay a monthly fee to play Guild Wars, which is correct. If he gave you a key or an account, then you will not be required to pay anything to play it, ever. --ஸ Kyoshi User Kyoshi sig2.png 05:32, 13 January 2012 (UTC)

Gift Guild Wars

How can I gift the game to someone else? --The preceding unsigned comment was added by (talk) at 12:03, January 20, 2012 (UTC).

As far as I know, Guild Wars doesn't have an official Gift system, but you can always mail/email the person the CD keys and/or case. I wouldn't recommend emailing just the serial key, then that person has very little proof of ownership if they get hacked or whatever.
Don't quote me on this, but I also believe Steam's gift service works for Guild Wars. ~FarloUser Farlo Triad.pngTalk 20:40, 20 January 2012 (UTC)
The safest way is to buy a boxed copy of the game, wrap it in silly clown giftwrap, and present it to them. What you definitely don't want to do is give the person your account, which against the rules, and may result in your friend getting banned. –Jette 20:51, 20 January 2012 (UTC)


my acc ia hacked i secured my acc but they asking again and again and no result were found --The preceding unsigned comment was added by (talk).

Who is "they"? What "result" wasn't found? --ஸ Kyoshi User Kyoshi sig2.png 23:21, 21 January 2012 (UTC)

Need help to get my acc back

Hi i am from Kosova-Albania and i have play Guild Wars but i have a small problem cuz i dont have play for more than 3year Guild Wars and i ahve forget my PW i know the old pw how it was and the e-mail but i have lost the cd-box is there any way that i can get my old ACCOUNT on Guild Wars back pls

if u can help me that will be really nice

Good luck and have fun --The preceding unsigned comment was added by (talk) at 19:38, 23 January 2012 (UTC).

As the warning bar the at the top of the page says, this page isn't answered by the ANet staff, so there's nothing we can do about your account. In order to get a hold of the actual support team and get your account back, go to the support page and either use the Email Support or Web Support (through your NCSoft account) to contact them. I hope this helps, and good luck getting your account back. ~FarloUser Farlo Triad.pngTalk 20:30, 23 January 2012 (UTC)


i have a question it is possible to buy the GW with Paypal or Credit Card Visa Electron cuz i dont have Visa Clasic --The preceding unsigned comment was added by (talk) at 14:24, January 23, 2012 (UTC).

That all depends on where you buy it. On the NCSoft store, I believe they accept Paypal and Debit/Credit cards (including Visa Electron, it functions the same as a normal credit card). If for some reason you have trouble purchasing through them, I suggest using Steam. Pretty much anywhere that accepts Visa will (should) accept the Electron card, just make sure you're buying the game from an actual retailer, not from somewhere like Ebay since used copies don't work. ~FarloUser Farlo Triad.pngTalk 22:43, 23 January 2012 (UTC)
it is possbile u to give me a Website pls cuz to be honest i really dont know it i have try to Guild Wars Website but i think they dont accept Visa Electron Credit Card can u tell me any Website that dont Scam pls :)
thnx for Answering and sry for Wasting ur time
It's not a waste, that's what I'm here for. I did notice that there's no big "Buy Me!" button on the Guild Wars site, which can be confusing. Anyways, if you want to try the official NCSoft website, then click here, and Steam's page for Guild Wars is here. Buying the trilogy and then EotN separately is probably the cheapest method available, you'll get all four games for $50 (USD). ~FarloUser Farlo Triad.pngTalk 00:30, 24 January 2012 (UTC)

Character name recovery

Hi, i can't log in to guild wars because i don't remember any of my characters name, what can i do :( i still have my account and access keys.. --The preceding unsigned comment was added by (talk) at 15:01, 26 January 2012 (UTC).

Like it says at the top of the page, go to support - and email them with your query, they should be able to help if you provide them with the details. (if you still have any screenshots of your characters perhaps there is a character name on it?) Good luck. User Chieftain Alex Chieftain Signature.jpg Chieftain Alex 14:17, 26 January 2012 (UTC)

I forgot my security answer to the security question

<Redacted, Do not post account information> --The preceding unsigned comment was added by (talk) at 02:13, January 27, 2012 (UTC).

Same place your wife is filing for divorce ^<__<^;; --Dragon Nataku talk to me 19:09, 27 January 2012 (UTC)
Can no one read giant red warning banners? Contact support. ~FarloUser Farlo Triad.pngTalk 19:25, 27 January 2012 (UTC)

Changing account's email

When i first bought gws my friend told me about it and told me to use his email when creating the account, and now couple year later, we dont really talk anymore and i cant contact him, so how do i change my accounts email if i cant contact him? he never went on my account either, think he stopped playing gws altogether. --The preceding unsigned comment was added by (talk).

You should probably contact support and see if they can help you out. Make sure you have your account information on hand, especially the key(s) you bought to play the game. As long as you can prove ownership of the account, they shouldn't have a problem with changing the linked email. --ஸ Kyoshi User Kyoshi sig2.png 17:28, 28 January 2012 (UTC)

Lost Account Info

can i look up my account info using my product key? its been a long time since ive played and dont remember my info

Not exactly. You can however contact support and provide them any information about the account you can. If they believe you to be the rightful owner of the account then they should be able to tell you your email and/or let you reset your password. ~FarloUser Farlo Triad.pngTalk 08:17, 1 February 2012 (UTC)

Guild Wars Trilogy - number of CD keys

I owned Prophecies and Eye of the North. I purchased 'Guild Wars Trilogy' from an online CD-key only vendor and I received 3 access keys (one for each campaign). I redeemed the Nightfall and Factions keys but obviously redeeming the Prophecies key isn't allowed as I already own it.

My question is: does the actual boxed copy of Guild Wars Trilogy include a single CD Key which redeems all three campaigns, or was it simply a reboxing of all three trilogies? That is to say: did I purchase a product called Guild Wars Trilogy, or did I purchase 3 seperate items grouped together on the website? I am trying to find out if I can give the spare Prophecies key away(ie I purchased 3 seperate campaigns), or if redeeming it redeems the whole Trilogy pack (ie a single key redeems all three campaigns).

"includes a single access key granting access to all three campaigns" - Guild Wars Trilogy. I'm pretty sure you got a 3rd party "repack". If you're not 100% sure contact ANet, they should be able to tell you exactly what use any CD keys have left. ~FarloUser Farlo Triad.pngTalk 08:52, 2 February 2012 (UTC)

how do i find out my guys name?

account information

if my friend gave out his account information, can he get the other person banned for taking his stuff?

No, but he could get banned for giving out his account information. You're not supposed to do that. –Jette 20:43, 5 February 2012 (UTC)

Code 004

Haven't played guild wars for a few months now and decided to get back into it before the beta comes out for GW2. Tried logging in but code 404 keeps popping up. 004 suggest something wrong with the server but my friend can log on. can accounts be deactivated after long periods of time? any suggestions?

See Error code. --Silver Edge 20:58, 8 February 2012 (UTC)
More specifically, it could be your internet connection (some locations will block certain sites/applications, for instance my university used to block GuildWars in some locations on campus), or your firewall, or some other thing on your end. --Dragon Nataku talk to me 11:45, 9 February 2012 (UTC)

change of face

When I loged in, my characters faces had been changed.
What has happend? can i change it back? --The preceding unsigned comment was added by (talk) at 23:15, 8 February 2012 (UTC).

Sometimes, especially after reinstalling, the appearances and armors of characters appear to have changed in the login screen. I used to get this quite frequently, the face will hopefully correct when you log into that individual character. User Chieftain Alex Chieftain Signature.jpg Chieftain Alex 22:51, 8 February 2012 (UTC)
Yes, just login with each character once and that should fix the issue. --Dragon Nataku talk to me 11:46, 9 February 2012 (UTC)

Hi i have a question about Guild Wars 2 Eye of North

Hi i have buy Guild Wars expansion Eye of the North but when i try to make new account in game and use my key it says:

You cannot add this access key to this guild wars account because you are required to have guild wars Prophecies, Facions or Nightfall in order to use this access key.

now i need help pls

For Eye of the North, you need to add the key to an account that contains any of the campaigns (Prophecies, Factions, or Nightfall). The expansion is designed to transfer characters from any of the campaigns into the content, and you can't create characters directly in Eye of the North. --ஸ Kyoshi User Kyoshi sig2.png 17:19, 17 February 2012 (UTC)

i have a new Question

i have buy GW Night Fall and i have add key now i have add GW Eye of the north but i dont have get any new chars or the expansion cuz the only nightfall its added on game and eye of the north nope i cant see it but when i click to manage account there its eye of the north added can u help me with this pls too

You can't create a character within the Eye of the North expansion; you would have to create one in Nightfall and then transfer it to Eye of the North once the quest becomes available. See here. --ஸ Kyoshi User Kyoshi sig2.png 04:01, 18 February 2012 (UTC)
(Edit conflict) EotN is an expansion. It is made for for characters that already have some experience under their belt. Make a Nightfall character that you want and play the story. In due time you'll get quests that will allow you to travel to Eye of the North content. (to be more precise: Hole of Istan given by Bendah). You can find more info at the Campaign travel article. Roar! Poki#3 (talk) 04:04, 18 February 2012 (UTC)

1 more quest

Thnx for the Big Help :)

last Question i have see on GW EofN that i can make Assassin and play with it can i make it later or i cant cuz i have buy for the Assassin :S GW EofN or how to get Assassin character ?

Eye of the North is just the expanion - in order to take an assassin character you need to own Factions, and then be level 10 and travel via the quest in Kaineng Center.. I'm not sure quite what you were asking. User Chieftain Alex Chieftain Signature.jpg Chieftain Alex 10:49, 18 February 2012 (UTC)
Assassins and Ritualists can only be made in Factions. Dervishes and Paragons can only be made in Nightfall. If you have multiple different campaigns added to an account then these characters can later travel and do the story of the other continents, including Eye of the North. Roar! Poki#3 (talk) 22:35, 18 February 2012 (UTC)

1more quest i have buy EofN and night fall is it possible to change nightfall for faction ? game cuz i really want assassins xD

Dear god man, get yourself a speech-to-text program or something, so you can at least hear how you sound before you post. No, you can't exchange one game for another, but you can add Factions to your account in the same way you added Eye of the North. When you create a new character, just select Factions instead of Nightfall. –Jette 02:16, 21 February 2012 (UTC)
Like Jette said, you can buy Factions separately, and add the key to your existing account like you added the Eye of the North key. (don't make a new account by accident). Roar! Poki#3 (talk) 16:16, 21 February 2012 (UTC)
i mean to change Nighfall for Faction game is that possible cuz i have buy the wrong one ?
No. User Chieftain Alex Chieftain Signature.jpg Chieftain Alex 18:04, 21 February 2012 (UTC)

Cant click next

When I am creating an account ingame I need to write the access code. After I have written the access code I can't click next. And I have checked spelling so it can't be that. So what should I do? :S --The preceding unsigned comment was added by (talk) at 21:34, 22 February 2012 (UTC).

If you're sure you haven't misplaced zeroes for the letter O, and haven't got CAPS LOCK on... perhaps someone has already used the access code you possess? User Chieftain Alex Chieftain Signature.jpg Chieftain Alex 20:56, 22 February 2012 (UTC)
How many characters does the code have and what is it for? (don't post the actual code here, please). Roar! Poki#3 (talk) 23:06, 23 February 2012 (UTC)

Product Key?

what do i do if i havent got a product key-- 16:25, 24 February 2012 (UTC)

Take the product back to where you bought it and buy a legitimate copy. User Chieftain Alex Chieftain Signature.jpgChieftain Alex 16:50, 24 February 2012 (UTC)
If you bought it through a reputable dealer, they should be willing to exchange your shrink-wrapped box for a new one. If you acquired rights via Steam, they should have provided you with a key. If you purchased a used copy, there's no remedy (for two reasons: ANet's EULA doesn't allow transfer of accounts and, even if they did, there's no guarantee that used copies include product keys). – Tennessee Ernie Ford (TEF) 17:13, 24 February 2012 (UTC)

can not remember my account

Hi i have guild wars and guild wars nightfall, iv not played in about 4 years and can not find the cd key for guild wars but have it for nightfall i cannot remember which email i used or account name if i provide you with the cd key for nightfall could you tell me what my email was? thanks,

[Game Key omitted]

Please read the notice at the top of this page: We are not ArenaNet, and you should not post your game keys here. You should contact support and send your game key to them in order to retrieve your account information. --ஸ Kyoshi User Kyoshi sig2.png 20:11, 25 February 2012 (UTC)

Guild Wars Help


I recently got into Guild Wars but sadly I do not happen to know where my access key/code is and I forgot my account details. Is there anyway to "recover" my account?

Unfortunately, those are the things you need in order to prove you own the account. You could try contacting official support and seeing if they'll let you have your account if you give them the credit card number you used to pay for the account (please do not post your credit card info here), but they may or may not let you. Good luck though. --Dragon Nataku talk to me 11:00, 27 February 2012 (UTC)

cancel please

i would like to cancel my account

You can't cancel your Guild Wars account. There isn't a monthly fee for the game, so if you don't want to play anymore, you can simply leave. --ஸ Kyoshi User Kyoshi sig2.png 20:37, 28 February 2012 (UTC)

have a gw accound but no longer have the disk or key

Hi I have a guildwars account that I used a long time ago but cant find the game disk or key anywhere, can I download guildwars from the main site and log in with my old account or do i need to purchase a new key ?

If you can remember your old username (email) that you used to create that account, I expect contacting support via email could help you (link). (You can download guildwars anytime from their site, but you'll still need an account. If support can't help you retrieve your account, or you can't remember your email, you'll probably have to buy a new key/account instead :/ ) User Chieftain Alex Chieftain Signature.jpg Chieftain Alex 20:26, 1 March 2012 (UTC)

Hi Everyone

Hi Everyone i have a QUestion i have forget the Character name and now i cant log in how can i log in again pls ?

Contact support and provide your account information, and they should be able to get you back in. --ஸ Kyoshi User Kyoshi sig2.png 03:17, 3 March 2012 (UTC)


Will guild wars be compatible for Mac? I would really like to know. From Beomoff. --The preceding unsigned comment was added by (talk) at 16:26, 7 March 2012 (UTC).

Neither GW1 or GW2 are officially supported or intended to be run on OS X or any non-Windows environment. GW1 can be run through Wine, a win32 layer for various Unices, including OS X. There is no official support for this, but the Wine forums will probably help you if you can stop shouting, also see Guild Wars on Wine. GW2 is not known to be compatible or incompatible with Wine, but ANet might allow players to disclose information about Wine compatibility during the beta (or they might not, you never really know). –Jette 17:07, 7 March 2012 (UTC)

i forgot my characters name

i have my email and password, all i need is the name of one of my characters, how can i find that out?

Contact support and provide them with your account information. --ஸ Kyoshi User Kyoshi sig2.png 04:07, 19 March 2012 (UTC)

i dont remember my email

I have my GWs key and install discs, but i bought this game such a long time ago that I cant remember which email i choose to use, and i dont even know if i remember that account anymore, either. Is there anyway I can give my cd key numbers to get my email? how would i do this

You should contact support via email, they should be able to help you. User Chieftain Alex Chieftain Signature.jpg Chieftain Alex 16:22, 21 March 2012 (UTC)

Activating Game

My friend bought me Guild Wars by going online and purchasing it through the website. How does she put the game she purchased for me onto my account? We can not find an access key with the purchase and it will not allow her to connect the purchase with my account. It states that my account is "already connected with an NCSoft Account" and will not allow it to procees.

If you're looking for a CDkey, I think you activate that when you load up the game. The NCSoft account is a separate thing.-- User Vanguard VanguardLogo.pnganguard 03:01, 28 March 2012 (UTC)

There is no CD though. It was purchased online, direct. No disc or paperwork was with it because it's digital.

CD key is another name for access key. Ask your friend to check her email; they probably sent the key to her email. Alternatively, if she bought it online using her NCSoft account then it is probably linked to her NCSoft account. If she doesn't have a GuildWars account already then maybe she can go into her NCSoft account and check for the CD key there. If not, she should contact official support for whatever website she bought the game on. I hope that helps! --Dragon Nataku talk to me 10:10, 28 March 2012 (UTC)

Error 004

i keep getting code 004 on both my accounts and on my friends account we have tried on different computers and same problem --The preceding unsigned comment was added by (talk).

This appears to be a system wide error. There are multiple discussions about it on the wiki. Please remember to check the official forums for news and existing reports. Today's system-wide #004 has been logged at this thread. User DrogoBoffin sig icon.png Drogo Boffin 18:08, 7 April 2012 (UTC)

Register Code

whats is a code for register ?? > --The preceding unsigned comment was added by (talk).

Are you talking about the code that comes with the game that you have to enter to activate your account? User DrogoBoffin sig icon.png Drogo Boffin 22:45, 13 April 2012 (UTC)

account character

I forgot a name of one of my characters so now I cant log in anymore. I would like to know how I can get a name of one of my characters. --The preceding unsigned comment was added by (talk).

You can try looking at you screenshots for a character name. If do not have access to your screenshots then your going to have to contact ArenaNet support. User DrogoBoffin sig icon.png Drogo Boffin 19:27, 21 April 2012 (UTC)

account names

what are my character names on my account? please help --The preceding unsigned comment was added by (talk) at 18:49, 24 April 2012 (UTC).

Hello please take note that we are not ArenaNet. User DrogoBoffin sig icon.png Drogo Boffin 17:58, 24 April 2012 (UTC)
"We are NOT ArenaNet or NCSoft support. DO NOT post your email address, password or access keys (read the rules)" - this is at the top of the page, we cannot help you, but arenanet might be able to if you email them. Also, if you perhaps have a screenshot of your character somewhere you might be able to fish the name off that. User Chieftain Alex Chieftain Signature.jpg Chieftain Alex 18:01, 24 April 2012 (UTC)

Lost My Account Username & Password!!

I played Guild Wars a long time ago and i just now wanted to play again & i don't seem to remember my username & and password of my character. I was hoping that if i give you some emails that i might have used that you would be able to recover my account for me? If so that would be great!!

Email: [content deleted by management, please do not post your (possible) account names on a public forum] either one

I could give you the accounts access key in a private email if needed. Please help me!!

Thanks, Zane

Nobody from Arenanet staff reads this page. You should contact support and talk to them about it. --ஸ Kyoshi User Kyoshi sig2.png 12:59, 27 April 2012 (UTC)

Access Key for the Guild Wars trial

Where can I find the Access Key for the Guild Wars trial? --The preceding unsigned comment was added by FishDICK97 (talk) at 11:18, 28 April 2012 (UTC).

A quick google search produced which lead me to which is where you should be able to make an NCsoft master account, followed by being able to pickup an access key from the same place. Happy key hunting. User Chieftain Alex Chieftain Signature.jpg Chieftain Alex 10:30, 28 April 2012 (UTC)

Upgrading to Guild Wars 2

Trying to upgrade to GuildWars 2. My serial code is valid. When I enter my e-mail/password, I get the message that these are invalid. No caps lock. Typing everything exactly as it needs to be done. What site do I visit to create the Guild Wars 2 account?

You don't "upgrade" to Guild wars 2. You make a new GW2 account at Roar! Poki#3 (talk) 03:17, 29 April 2012 (UTC)
A GW2 account can be merged with a single GW1 account, either when you register for GW2 or at a later date (I don't believe the mechanism to link accounts after registering is in place yet, but it will be implemented before GW2 is released). This only has an effect in GW2, the GW1 account will remain unchanged.
You must purchase GW2 to play, you can't use a GW1 serial key to gain access. ANet has locked the doors on their main website, there won't be any more keys for sale until they decide the server can handle it. There are a number of keys floating around retailers, though. I suggest getting it from any company that does not push a client. I had the misfortune of ordering from Best Buy; three virtual machines and a 2001 laptop later, I just barely managed to get the serial key by running their bogus 'pc app' (they don't even capitalize it). –Jette 18:13, 29 April 2012 (UTC)

Linking to NC account

how do i merge my guild wars account with my ncsoft account --The preceding unsigned comment was added by (talk).

I lost my buddy code, Can I get it back?

I lost my buddy code from the Game box and I was wondering if there was a way I can get it back with the information from my Main Account.

Simple Version: I was wondering if guild wars could send me the code again by the code used in the registration on my main account.

I don't think that's possible, but you can always contact support and ask. --ஸ Kyoshi User Kyoshi sig2.png 02:06, 24 May 2012 (UTC)

Inappropriate name suspension

I was supsended for innapropriate character name, but i deleted the character a couple of hours before the suspension, is there any way to get the suspension lifted or shortened? --The preceding unsigned comment was added by (talk).

Probably not, though feel free to contact support and ask. -- FreedomBound 10:58, 31 May 2012 (UTC)

pass code

I bought guild wars used so when i installed it it asked me to put a pass code in and i looked for the pass code i found it but it was used so now i cant play it

You can't buy the game used. It's against the license agreement. If you bought it on a site like eBay, you can probably bitch at PayPal and get your money back. If it was a real-life transaction, you can beat the life out of whoever sold it to you. If it was anything else, you're screwed. –Jette 22:44, 10 June 2012 (UTC)

No key code

i bought guild wars collection online and i didnt get a keycode whaat do i do --The preceding unsigned comment was added by (talk • contribs) at 01:07, 16 June 2012 (UTC).

If you bought it from the NCsoft store, your account would be properly associated with a valid key already. If you bought it via ebay or some such from another player, then see the answers in the previous section. -- User Sig.png 15:34, 17 June 2012 (UTC)

Can't recall character name

can't remember character name guild wars --The preceding unsigned comment was added by (talk) at 03:34, 18 June 2012 (UTC).

Perhaps if you kept any screenshots they might be there, otherwise contact support using the link at the top right hand side of this page. User Chieftain Alex Chieftain Signature.jpg Chieftain Alex 07:55, 18 June 2012 (UTC)