Help:Ask an account question/Archive200901-200902

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character deletion

Dear reader, I deleted my characters a long time ago (I guess a year or 2) Is an undeletion possible? Thanks for the help, greetings.-- 13:52, 5 January 2009 (UTC)

Deleted characters can never be 'undeleted'. --Arduinna talk 14:11, 5 January 2009 (UTC)


uhh hi. guild wars lags a TON on my computer. if i get more RAM (Random Access Memory), will it lag less? i have 512mb RAM right now and im upgrading to 2gb. Thanx, Roheeb. -- 21:44, 10 January 2009 (UTC)

Yes, it should. Dominator Matrix 22:04, 10 January 2009 (UTC)
Thanx. Will it get rid of it completely do u think?
Maybe not. It will certainly help and the game should run better. But you still may have some lag depending on your processor, GFX card and internet connection.- TheRave talk (talk) 22:38, 10 January 2009 (UTC)
Depends, what kind of lag are you getting? The screen's all jumpy and the animations suck and when you try to alt-tab it takes twenty minutes kind of lag, or the kind of lag where you click a skill and it doesn't activate for 20 seconds? If it's the first one, probably. The second, no. If it's the second, call your ISP and tell them to give you more bandwidth. Preferably loudly. --Jette User Jette awesome.png 22:39, 10 January 2009 (UTC)

Nah its the first one, where its all jumpy, and when u try to turn around it stays there for like 2 minutes frozen, then whatever u typed or clicked while it was frozen, happens and completely messes up what you were trying to do. So im hoping this will fix it. -- 23:03, 10 January 2009 (UTC)

A new spankey GFX card will help ALOT too. -- Salome User salome sig2.png 00:44, 12 January 2009 (UTC)

THANX, i am the guy who posted the Lag question, and the new RAM helped a TON! too bad my graphics card got me stuck in Wehhan Terrace! Ya, if anyone reads this, umm if you don;t have a reccomended graphics card, don;t go to wehhan terrace. your graphics card will kick you off every time u try to go there, and since im there, i cant log onto that character. very inconvenient. its good my friend has guild wars. Roheeb -- 21:37, 24 January 2009 (UTC)

You could just tone down the graphics settings at the login screen before you go in-game... calor (talk) 00:58, 25 January 2009 (UTC)

Eye of the North with no access key

I purchase "GuildWars Eye of the North - expansion" from Amazon. It did not include an access key. Does it require one-- 21:03, 18 January 2009 (UTC)

It should come with an access key/code so it can be added to an account. I suggest contacting Amazon if it didn't and explaining the situation.- TheRave talk (talk) 21:06, 18 January 2009 (UTC)

Adding new access key

If I have prophicies and then bought Trilogy, do I still need to install the disk on my computer or just add the access key to my previous account?


Just add the access key to your account. --Wyn's Talk page Wyn 02:14, 19 January 2009 (UTC)


moved from HELP:GAME#Code=227

Your support pages are fricking confusing ??????

I can't log in HELPPPPPPPP--The preceding unsigned comment was added by User: (talk).

You might want to make sure that you entered your account information correctly. There an Error code page that might help with future issues (227 is near the very bottom). Aba Malatu means Forbidden Truth 03:05, 19 January 2009 (UTC)
This ought to be under "account question," but code 227 means you've entered your password or e-mail incorrectly, or you haven't registered. Check your spelling, and if you absolutely can't remember your password, there is a function to reset it. --Jette User Jette awesome.png 03:23, 19 January 2009 (UTC)
Just enter your username and password correctly and you'll log in. If you're still struggling raise a support ticket.- TheRave talk (talk) 06:16, 19 January 2009 (UTC)

Account accidently trial-access key


I have a problem on my account.I accidently put the trial code on my account when I created it, then 2 days later i found where the real access key card was, you had to rip it to find it.Then when i found it I was like oh i should put it on my account, so i put it on my account and the 14 day trial was up in about 12 days and then GW said i couldnt play because my 14 day trial is up but I put the access key card in so I think i should be able to play. PPPPLLLLLEEEEAAASSSSSEEEE HHHHEEELLLPPP!!!!! Please help me out. -- 16:55, 19 January 2009 (UTC)

If you are sure you have entered a valid full (not trial) key to your account and its still not working the best thing to do is to contact support.- TheRave talk (talk) 17:05, 19 January 2009 (UTC)
Please be aware that there are several different "versions" (i.e., campaigns) of GuildWars, and an expansion. If you, for example, added a Factions trial key to your account and made a character in the Factions campaign, but then added a real Prophecies access key to your account, you will not be able to play your previously-created Factions character unless you buy the Factions campaign and add that access key to your account (Note that this is just an example and you can substitute any other campaign name for the ones I've used in this example). You would still be able to create a character in the other campaign you added to your account (just choose a blank character slot and make a new one), UNLESS your real access key is for GuildWars: Eye of the North, which is the expansion, and therefore does not allow you to create any new characters in it. I hope that helps! --Dragon nataku 03:41, 20 January 2009 (UTC)

Two accounts on one computer


Is it possible to log in to two accounts on one computer? By this i mean two clients, and being able to play with each, as for computer specs, im sure mine can handle it Thanks in advance. --Tryx3 03:26, 20 January 2009 (UTC)

Long story short: yes. There are a couple of different ways to do so, but NONE of them are supported by Anet (I believe Gaile Gray called it the "If it destroys your hard drive and breaks your refrigerator, don't call us" policy). So if you try one of them and you mess something up, official support will not help you. But the two ways I know that allow you to do this are: 1) messing with your registry (not recommended if you don't know what you're doing), and 2) using a third-party program like GWx2 to run two copies of the client. --Dragon nataku 03:36, 20 January 2009 (UTC)
Do you know if the GWx2 program is not infested with something?--Tryx3 07:35, 20 January 2009 (UTC)
We make no claims of the safety of any 3rd party program. --Wyn's Talk page Wyn 07:47, 20 January 2009 (UTC)
Yeah... I'm gonna go ahead and tell you that unless the person who runs the website has lost his mind and put twenty different viruses inside it, it's safe. But I can't guarantee you that hasn't happened, so you're still on your own. If it steals your account and kills your family there's nothing anyone can do.
Screwing with the registry, however, is perfectly safe insofar as you know what you're doing, because you do it all yourself. If you do it wrong, though, your computer may explode. I had that happen to a laptop once, it killed twenty people a few minutes after I left the room to get a drink. --Jette User Jette awesome.png 08:10, 20 January 2009 (UTC)
Personally, I've been using GWx2 since January. Of last year. Still have my accounts intact, nothing stolen. But as Wyn said, don't blame us if something happens, cause something always has a chance of happening. --Dragon nataku 16:22, 20 January 2009 (UTC)

acsess key

where on the package is the acsess key-- 21:10, 20 January 2009 (UTC)

It should be inside the package on a slip of sealed paper. --JonTheMon 21:15, 20 January 2009 (UTC)
(Edit conflict) The access key is in the package not on. Normally on a scratch-away game card or in a tear-away paper envelopey thing.- TheRave talk (talk) 21:16, 20 January 2009 (UTC)

Code #227

help i have not played guild wars for a long time and i am gettiong back into the ga,e so when i try to log on it says code 227 and i tried sending it to my email for a recovery password and i never got an email

Did you check your spam folder? Did you get the right e-mail address? If both of those are correct, contact official support, who will be able to help your further. Biscuits User Biscuits sig.png 08:37, 23 January 2009 (UTC)

my password

Where do i change my password from guild wars caus i have been hacked and gain my pass succesfully back,but i want to change it.thanks. --The preceding unsigned comment was added by User: (talk).

On the login screen, below where you type your password, there is a link saying "Reset Password". Click and follow directions. calor (talk) 15:58, 23 January 2009 (UTC)
(Edit conflict) Log in, then go to Edit Account, then click change password. --Kakarot Talk 16:00, 23 January 2009 (UTC)

Suspended account

My Account Has Been Suspended for 71 hours, for spamming, the last time I was Suspended for reasons I don't know i couldn't get back on. Should it be ok in 71 Hours?

You should be able to play your account after the specified suspension period is over. Just bear in mind that your account will retain an invisible account mark which means any future bans will be longer.- TheRave talk (talk) 18:05, 26 January 2009 (UTC)

Reset Password

why i can not resset my password online?-- 12:33, 26 January 2009 (UTC)

The only way to reset your password is from the logon screen of Guild Wars.- TheRave talk (talk) 16:27, 26 January 2009 (UTC)

Account says trial ended

I haven't played Guild Wars in a few years but still have my account and password info, but when I log in, I'm being told my trial has ended; but I didn't log in with trial, i used my keycode. I try to put in my keycode and of course, it says it's already in use, but I checked just in case. What's wrong? Please help me out.-- 13:15, 26 January 2009 (UTC)

Double-check you are logging in with the right e-mail address. You'll probably need to contact the official support about this, since we're just players on this page and can't access your account details. Biscuits User Biscuits sig.png 14:03, 26 January 2009 (UTC)

Old Email

my account name is my old email address i do not have it i change the password and it sent the new one to the old account email contact that i do not have anymore. how do i get knew password sent to knew account.

You should contact support. As long as you have your access codes, and know the old email address that it was registered with, they should be able to assist you. --Wyn's Talk page Wyn 10:35, 12 February 2009 (UTC)


hello i just buyed guild wars complete collection but i put the disc in my computer but it doesn't want to load can you help me thx

code 58

I cant log on and play guild wars. When i try to log on it allways reports an error =code 58. What does it means??? And why cant i play the game??? --The preceding unsigned comment was added by User: (talk).

It might mean that GW can't connect to the internet. Check your firewall settings? --JonTheMon 18:19, 28 January 2009 (UTC)


Well, subject says it. I forgot my email and it's linked to no other accounts. So, of course I can't log in. And it's worrying me. I've checked plaync. Nothing. It's fristrating and all I find on the FAQ is "your account name is just your email" That doesn't really help people in my situation.

On PlayNC support there's a link to "Ask A Question". Use that, and have your registration details including Access Key ready, and they should be able to help you. Biscuits User Biscuits sig.png 08:47, 2 February 2009 (UTC)

access key

I could not find an access key. I did have a white paper with a square seal but nothing was behind it except orange lines. Is there someplace else my access key could be.

Try scratching off the orange lines. (like a lotto ticket) --Wyn's Talk page Wyn 20:03, 5 February 2009 (UTC)


moved to Help:Ask a wiki question


There are some people that have been threatning, spamming,and harrassing me saying they are going to come to my house and hurt me and my children. Calling me a whore etc. Telling me I better hide because the have ppl after me or the army, they have told me they will continue to harass me and will not stop and use various names/accounts. I dont know why they are doing this, but are saying thaey are doing it because of another person told them to. The people who were harrassing me are the following people: A Pvp Necro Beast of Illusions Big Motha Z Causing Goosebumps- main harrasser Death Slash It was very disturbing to me because they knew personal information about me, I recently had a falling out with a team mate.I left my guild because of a person being rude and made me feel uncomfortable. I am quite worried about this. Please get back to me I have emailed this situation with more information but no one seems to be doing anything,I will not let this go. It was kind of scary untill I realized it was someone being terribly cruel, and its sickining if you ask me - there should be a more appropriate link on your website to report these things- alot of my gw friends agree, thats why most ppl do not report these crimes because they cant find where to report it. thank you very much and apreciate your attention to this matter. pls get back to me for more information. --The preceding unsigned comment was added by User: (talk).

First of all, welcome to the internet. Second, We are NOT ArenaNet or NCSoft Support. Next time use /report command and report them. Also, you can ignore people with your Friends List. For official support for here. -- 18:38, 5 February 2009 (UTC)

(Edit conflict) :You need to contact Support. Or for further information, you might post a request to Gaile Grey. We are simply players like you. --Wyn's Talk page Wyn 18:39, 5 February 2009 (UTC)

The /report option only works if the person is in the same district as you. If they are not, take a screenshot, go here, choose your region, and click "Ask a Question." Make sure to attach your screenshot, otherwise you have no proof besides your word vs theirs. --Dragon Nataku talk to me 19:38, 5 February 2009 (UTC)
They probably have chat logs. However, I would imagine screenshots as well as specific dates/times when the harassment has occurred would be helpful when contacting support. ¬ Wizårdbõÿ777(talk) 19:59, 5 February 2009 (UTC)
This page is for support from other players. You should definitely open an official ticket with support, and possibly contact Gaile Gray, the support liaison (link above), to escalate it if the response is not sufficient. If you are from the UK, here are instructions from UK support for reporting user agreement violations, which harassment comes under. Biscuits User Biscuits sig.png 08:52, 6 February 2009 (UTC)

i am about 99% sure you get horas because you scammed someone. and i bet you keep doing it. because there is no person out there that will be like: "hey i should horas this guy, because it's more fun than playing the game"... really now??--X-o-b-b-i-t 15:04, 12 February 2009 (UTC)

If the issue is reported to support, I'm sure they would investigate it fully and take action regarding either party. Biscuits User Biscuits sig.png 18:14, 12 February 2009 (UTC)
I think you're a bit out of touch with the reality that is the internet. You'd be surprised of what people can be capable of when given the power of anonymity. -- User Sig.png 06:25, 13 February 2009 (UTC)

Connecting to ArenaNet

My computer is having trouble connecting to arenanet and I just want to know if it's just a internet problem or somewhere else that I should try to fix.--King Ranik 02:46, 9 February 2009 (UTC)

Nope, is loading up fine for me. Or if you're referring to the game, I managed to login. -- User Sig.png 03:12, 9 February 2009 (UTC)
You can try using next time. Biscuits User Biscuits sig.png 07:39, 9 February 2009 (UTC)

account problem

moved from HELP:GAME#account problem

Hi,i got an problem with my account.My problem is that my account got deleted from Hotmail because I didn't use it for much of time.Can I change my account? Or do I have to buy Guild Wars again? Please answer as fast as possible. Thanks.

Errr... your account is just a user name in a way. As long as you still have the password and the account address you can log in. You can indeed apply to ncsoft though to change the account name to an active account if you so wish, but its not necesarry if all you want to do is continue playing gw. -- Salome User salome sig2.png 01:39, 12 February 2009 (UTC)
You can also just recreate the hotmail address if it is still available. --Wyn's Talk page Wyn 10:26, 12 February 2009 (UTC)

Installing Guild Wars

1. I have recently purchased a second hand copy of Guild Wars Special Edition, but have not found a Activation Card or Code with the boxed items.

I did have the activation card/code with the new copy of Factions I purchased earlier.

Am I therefore unable to use the Special Edition ?

Regards, Ian Stage-- 15:27, 13 February 2009 (UTC)

If the copy is second hand it is likely the activation code has been used. Each activation code can only be used once therefore you can't use a second hand copy of guild wars. Basically the person who sold it to your has committed fraud, I suggest you ask for your money back.- TheRave talk (talk) 15:34, 13 February 2009 (UTC)

sorting characters on the character screen

i have 9 characters on my account. the one i play most is in the middle. is there a way i can manually put that character 1st.

Nope. ANet's goal is to make the game as frustrating as possible for you to play, so naturally they wouldn't add a customizable sort feature. -Auron 12:31, 14 February 2009 (UTC)
In the top left of the character selection screen is a feature that will let you choose between three modes of sorting. It is however not possible to sort your characters manually. WhyUser talk:Why Are We Fighting 17:52, 16 February 2009 (UTC)

got kicked off 4 scamming ,ffs

moved from HELP:GAME

1 of my accounts was logged off 4 71 hours due to spamming or somthing like that ,im discusted ,i have 4 accounts of gw,and they all have all campaines.had the game since it came out and now ive got 1 account been suspended well in outraged ,can you plz look into this and sort it out coz it aint me ,,,,,,<account name removed> char mane,,,,blade of men,,many thanks 1 upset member plz get bk to me at <email removed>,,,many thanks -- 17:49, 18 February 2009 (UTC)

Oh you silly. You probably just put the wrong socks on that day. I'm sure you can avoid doing that in the future.-Woopdeedoo 17:51, 18 February 2009 (UTC)
Don't post your account login information, idiot. Additionally, the fact that you have multiple accounts with multiple campaigns doesn't exempt you from being disciplined. Even good customers need to follow the rules. --Ninjatek 17:54, 18 February 2009 (UTC)
(Edit conflict) You shouldn't post your email and account name here, posting personal information tends to get you hacked or spammed. Also please post on the correct page.
If you really feel bad about getting suspended for 71 hours, contact support. I suggest you simply wait for your suspension to be lifted though, as support will most likely not have processed your request before your ban expires anyway. WhyUser talk:Why Are We Fighting 17:59, 18 February 2009 (UTC)
I still insist, reading the instructions before posting is the first step to not getting spammed/scammed, or ridiculed by me. ;-D Doesn't hurt to use a spell checker either. Or start rampaging about your outrage at the wrong people. Biscuits User Biscuits sig.png 07:53, 19 February 2009 (UTC)

Moving GW to new computer

What do I need to do to properly move GW from my old computer to my new computer and still keep my character level, quests finished etc. Thanks

All character information is stored on ArenaNet's servers. You just need to reinstall and log in. --Dunyas User Dunyas sig.png 01:38, 20 February 2009 (UTC)
Any build templates you have saved, however, are on your hard drive, and not the Anet servers. They should be in your GuildWars folder under "Program Files," if you're using Windows. Vista, however, puts them elsewhere ( hard drive (usually C) -> Users -> (your user account name) -> Documents -> Guild Wars -> Templates). Make sure you transfer those over if you wish to keep them. --Dragon Nataku talk to me 02:16, 20 February 2009 (UTC)
As the others said, all your data is stored at ArenaNet (except build and interface layout), you just need to install the files you need to run GW on your computer (by putting the disc in, or downloading the installer from the website). One way you will vastly decrease your download time is if, when the game starts "Downloading files" during install, or something like that, cancel the installation, and copy the Gw.dat file from your old PC's Guild Wars folder to your new PC's Guild Wars folder. Then run the setup again - this prevents it needing to re-download all the files that you already had on your old PC. Other than that, you just need to copy over your builds as Dragon said above. Biscuits User Biscuits sig.png 08:39, 20 February 2009 (UTC)

adding an access key

I have Guild Wars: Nightfall. I purchased the trilogy. I have my access key, but I do not know where my CD is. It gives me an error message saying "invalid access key" when I type in my key. Do I need my CD? The error is code=102. -- 05:20, 22 February 2009 (UTC) Andrew

You don't need the CD. Are you sure you're typing the access key correctly? -- User Gordon Ecker sig.png Gordon Ecker (talk) 07:57, 22 February 2009 (UTC)

I'm certain I entered the correct cd key. I contacted NCSoft support with my key and the error code. -- 17:03, 22 February 2009 (UTC) Andrew

Well, sometimes a lot of the characters in the key look very much alike (i.e., 0 and O, B and 8, I and 1, etc.). I've mentioned several times here that I had to enter one of my access keys about fifteen times cause of the similar-looking characters. Perhaps this is happening to you, as well? Just a suggestion. --Dragon Nataku talk to me 19:28, 22 February 2009 (UTC)

Trial accounts

hi i downloaded the 14 day trial whilst i waited for the real game to come in the mail. does the trial character get transfered over when i instal the real game? and when putting in my acess key, would the trial count as "upgrading an existing acount" or would i have to create a new account? Hope you can help me, thanks x --The preceding unsigned comment was added by User: (talk).

hi i downloaded the 14 day trail while i awaited the real game to come in the mail. I was wondering, when i put in my acess key, will i still gte to keep and play the character i created on the trial version or do i have to start with nothing? also, when i put in my key, do i put it under "upgrade your existing account" because of the trial, or "create a new account" because its not an "official" as it is a trail. please help x --The preceding unsigned comment was added by User: (talk).

First, please do not ask the same question twice. :P
Well, you can either upgrade your trial account to a full account (and keep using the same character you've created) or start a brand new account (and start from scratch).
If you want to keep your progress, I would suggest you to upgrade your existing (trial) account.
To do so, just use the "upgrade your existing account" you've mentioned before (make sure you're logged into your trial account before you upgrade it).
Also, please sign your comments by typing 4 tildes (~~~~) after it. --NIN37 18:45, 26 February 2009 (UTC)

Account Sellers

moved from HELP:WIKI

I keep Seeing Account Sellers I hate Them Hacking people account The So Mean So I toke a Picture of a Guy So if you Want Ill sent The picture but It has My Name And I dont Wanna get Spammed Yea Tell Me --The preceding unsigned comment was added by User: (talk).

Edit the ss in paint so you can whiteout your name and any other information you want. King Neoterikos 09:21, 26 February 2009 (UTC)
Send it to the support (send a ticket), not to us. They are the ones taking care of such issues, we are just players. - anja talk 09:37, 26 February 2009 (UTC)

Suspended for no Reason

i was suspended for no reason right in the middle of a match and am not happy about it...i am really sick of these noobs getting a kick out of suspending someone because they suck. well i supposudly said racial slurs wich is not true because i am against there anything that u can do about it-- 04:24, 28 February 2009 (UTC)

Your best bet is to contact support about the suspension. --User Wandering Traveler Sig2.png Wandering Traveler 05:03, 28 February 2009 (UTC)
Whenever you are reported, a GM reviews your actions around the report time before suspension. I recommended following Wandering Travellers advice, and contacting support to find out why you got suspended. --Burning Freebies 13:51, 28 February 2009 (UTC)



i got prohecies. my brother buyed factions 2 years back and when he used the activation key he had 2 options. create a new account or upgrade my account with factions. he created a new account but never plays on it. so i was wondering if it's possible to delete my brothers account and upgrade my account with factions? we still have the activation key and he agree's with deleting his account and upgrading mine.

already thanks for youre support. --The preceding unsigned comment was added by User: (talk).

Short answer: Nope.
Once a key is used to create a new account, it is gone and can't be used again.
Please check our FAQ for the longer answer. --NIN37 13:44, 28 February 2009 (UTC)
Codes are only one time use, but you need to keep them, as the NCSoft support team ususally request pictures of the cards as a confirmation of the codes. --Burning Freebies 13:47, 28 February 2009 (UTC)

Buddy key

moved from Help:Ask a game question#Buddy key

Just wondering why someone would pay 100k for a buddy key..i mean what good are the keys? -- 12:28, 28 February 2009 (UTC)

Is this an access key? They can upgrade your account by adding bonus areas/ features, or campaigns. However, trading them is illegal in the game to my knowledge, and could involve suspension of your account. --Burning Freebies 13:53, 28 February 2009 (UTC)
Buddy keys are trial keys, and I suppose some people just have too many platinums. WhyUser talk:Why Are We Fighting 14:13, 28 February 2009 (UTC)
Oh. Ok, they are defintely not worth 100k then. --Burning Freebies 15:35, 28 February 2009 (UTC)
<sarcasm>If one can make at least 10k per hour (with no unlocked skills), they could get those 100k back at the end of the 10-hour trial...</sarcasm>
sure, having 100k on an account that has no access to shared storage, player trading, dropping items or gold, or picking up things dropped by other players sounds a bit dull. --NIN37 15:56, 28 February 2009 (UTC)

Forgot everything??

Dear reader, I forgot my guild wars password, my NCsoft account name + password, and I think I got hacked on my GW account, what now??