Feedback talk:Regina Buenaobra/Archive Misplaced Topics/Apr 2010

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What's up

with all the 20 second-lagspikes, code 15's, error 007's, waiting for three minutes to log in, friends lists not displaying correctly and files out of sync with the server when I go and observe a match?. Fix plox <3 BlazeRick 16:01, 8 April 2010 (UTC)

I'm also getting code 13s. --neshot 16:19, 8 April 2010 (UTC)

Also 040, 004, lagspikes of up to 2 minutes, guild server problems(huge delays between sending a message and seeing it in chat, often not showing up at all) --Anbu 17:00, 8 April 2010 (UTC)

She's answered on the Guru thread. I'd really recommend trying to reach her on there from now on. She posts on GW2G and GWGuru daily. Karate Jesus 18:40, 8 April 2010 (UTC)

I'm sure it was "servers are having issues, and it is being looked into". Close? -- FreedomBound 18:49, 8 April 2010 (UTC)

" I'm sorry that you're having these connection issues. They're continuing to look into the issues. - Regina". You were damn close. People raged after she said it and Martin calmed it down. Karate Jesus 18:55, 8 April 2010 (UTC)

I can't blame Regina for preferring GWGuru to her own company's wiki. The mods there will happily delete any dissenting posts, and even ban the dissenters without warning. Plus there's the possibility of kickbacks from ad revenue. ;D elix Omni 18:57, 8 April 2010 (UTC)

No way in hell I'm getting back on that forum. Besides, GWW's drama is way funnier and usually has at least a minimal degree of intelligence. BlazeRick 19:03, 8 April 2010 (UTC)

They post on GW2G pretty constantly. Even just to talk to players and encourage them in different things (especially with the Blade/Mantle thing). And they get baw'd at there just as often as they do here. And most of it isn't deleted unless it's ridiculous. Basically how it should have been for GW1. @Blaze, GWW has less intelligence? You haven't used GWG much, have you? Karate Jesus 19:06, 8 April 2010 (UTC)

You misread him. He's implying that discussions on guru do not have a minimum degree of intelligence, ie they're completely stupid. elix Omni 19:13, 8 April 2010 (UTC)

Tbh, that's true of any fansite (including this one). Just be happy the level of retardness hasn't hit PvX measurements yet. Karate Jesus 19:20, 8 April 2010 (UTC)

True. BlazeRick 19:33, 8 April 2010 (UTC)

LoL @ this whole conversation, esp. after what just happened above it... --ilr 20:05, 8 April 2010 (UTC)

Thanks, everyone for your feedback, I really appreciate you bringing these issues to my attention. My focus was on trying to make as many people as possible aware that our Network Operations team had the problems well in hand, and that they were investigating. A very small subsection of hardcore fans think first to check on my personal wiki talk page, simply because it's easier to confirm whether others are experiencing issues on forums or other places, where there is a critical mass of players. We just had a small discussion about a centralized notification location for letting players know we're aware of emergent issues (as opposed to scheduled maintenance events), and we're always looking to improve. Thanks! :-) --Regina Buenaobra 02:00, 9 April 2010 (UTC)

http://www.guildwars.com/players/ - a ready-made solution. -- pling 18:24, 9 April 2010 (UTC)

Out of curiosity, why not just post such things in the Announcements section in the client? It doesn't require a build to be launched and it certainly shouldn't be too difficult. Not to mention, you'd easily reach the largest number of players possible. (The only ones it wouldn't reach would be those logging in completely automatically.) ··· Danny Pew Pew

I imagine it would also not be difficult to implement a login announcement similar to the guild welcome message, but perhaps in a more vibrant color, say, purple instead of green, as a way to broadcast messages to large groups of players. –Jette 18:37, 9 April 2010 (UTC)

All in-game text needs to be localized into several languages. Because we have German and French community managers, we could cover three languages including English, but we would not be able to reach all the other languages with emergency messaging, because we need at least 24 hours for text to get localized. With this incident, the network problems resolved in the same day. So, it's a good idea, but there are certain issues with implementing because we have specific requirements for the game. --Regina Buenaobra 00:57, 10 April 2010 (UTC)

Since this is being archived, you probably won't read it, but wouldn't it be pretty easy to have a few key phrases translated ahead of time? "We know there are problems and we're looking into it" would go a long way... -- FreedomBound 15:45, 10 April 2010 (UTC)

Can the players do anything about interrupt bots?

Interrupt bots don't seem to be as common as people say they are in Hero's Ascent, but they really ruin your day when they're there. E.g. yesterday was probably the first time I've ran into a group with one, and it was really annoying. Not a single person in the entire party got off a 1 second spell. I'm at least average, so as a prot monk I switched to 1/4 cast spells for a while, but every time I used a single 1 second spell it got interrupted not even 1/3 of the way through casting. It was a mid-length battle too so it's not like there was any doubt about luck, not to mention I talked with the other teammates and found everyone had this problem! The question is, is there anything I can help Anet to do to deal with this? I realise that Anet cannot take all complaints about bots seriously because many times interrupters are lucky or really good. But if I know beyond any reasonable doubt someone is botting, I wish there was something I could do. Greep 01:30, 12 April 2010 (UTC)

use the power of social engineering to blow up their pc. fried hardware > interrupts. –Jette 01:36, 12 April 2010 (UTC)

They're more common in GvG, RA, and JQ/FA and there's plenty they can do (especially considering that people have laid out how the bots are made and how they could prevent them on QQ, Guru, here, etc). Karate Jesus 01:38, 12 April 2010 (UTC)

Well I don't really know anything about how bots work :/ So I take it if there's blanket methods for dealing with them that aren't being used, there's not much I can do in the way of reporting individuals who I know (or in some cases I've found they've admited!) they're using bots? Greep 01:51, 12 April 2010 (UTC)

Wzee was actually working on an anti-interrupt bot iirc. It functions on the same principle as the interrupt bot, but it detects when an interrupt is being cast on you instead of looking for casts on other players. When it sees the packet for an interrupt it cancels your current action. Not sure if he ever got it working though.--TahiriVeila 01:53, 12 April 2010 (UTC)

Simply ban botters. --Boro 07:52, 13 April 2010 (UTC)

I think I saw that on a Bsurge once when I was Ranger, it just canceled everytime I used Dshot, if I was targeting him or not. Even when I was standing right next to it. InfestedHydralisk 14:10, 13 April 2010 (UTC)

I doubt it, because I don't think he got it done....and if he had, it wouldn't have been passed around much. And banning botters isn't exactly easy when the botters are playing/botting at the same time. Karate Jesus 20:06, 13 April 2010 (UTC)

I heard they used a .dll for the bots to work. Can;t they scan whether something is interfering with the client? Idk, I know spit about this stuff. BlazeRick 20:10, 13 April 2010 (UTC)

They could, but that wouldn't catch all the bots. Plus, scanning a person's .dll files would be a bit invasive and (possibly) illegal. I'm not sure. However, there are plenty of other steps they can take that have been fully explained on this talk page, Gaile's talk page (who responded "Ok cool." lol), and on Guru and QQ. If they've ignored all of that, I have a hard time believing they're going to fix it.

Botting is a way of life now in GW. You can actually get speedbooking runs from botters who openly advertise as botters and nothing has happened. I think they just don't care. Karate Jesus 20:17, 13 April 2010 (UTC)

Ouch... BlazeRick 21:20, 13 April 2010 (UTC)

Hello guys ! Are you ready for all the new stuff of GW2: InterruptBot2, SpeedBooking2, Grind2 and freaking awsome updates 2 ? Sing with me: weeeee aaarre the chaaaampions of zeeee woarllllllld, and we'll keep raaanntttiiinnnng till the end ! Yseron - 86.209.64.211 23:36, 20 April 2010 (UTC)

Thank you for your feedback. :-) The most helpful thing you can do is report what happened to customer support, with any further information you might have. For example, if you know the origin of those bots, our security team can take a look at them and we can investigate. Thanks again. :-) --Regina Buenaobra 23:21, 23 April 2010 (UTC)

Secure accounts hacked

I know too many people who got their account hacked, but I'm impressed with the 2 last guys. They were using a mail only for GW, they didn't login in other PC so they don't type that mail never (so keylogger couldn't work), the same with their nick name.

When someone changed the password, any e-mail was sended by NC-Soft.

I'm not the only one who is sure that there's a big fail on accounts security by NC-Soft. Someone has free access to private player information. Even the most secure accounts were hacked. What is the oficial answer to this? Will A-net/NC-Soft investigate this?

Thank you for your time, Regina. --The preceding unsigned comment was added by User:Samael Mindbreaker (talk).

There's actually been no evidence that ANet has any security issues besides a serious but non-affective cosmetic bug that was previously addressed. Having seen the aftermath of malware and knowing a bit about web security, and having seen how effective ANet's recent measures have been (much to my surprise), I'm going to say your friends screwed up somewhere, and I'd bet Regina or Gaile would too. ··· Danny Pew Pew

Welcome to the internet. I'm sorry, but I am much more inclined to think that these people messed up somewhere. Predictable email/password combination's? Previous spyware installed? Nosy sibling? Filled out any of those "friendly" surveys? I understand the concern for your account's safety, but don't just take peoples word's for it. It's human nature to mess up. Not to mention that they just upgraded the security. Plus, if there was a security leak, I am sure there would be many more victims. --Kairu 07:56, 12 April 2010 (UTC)

If they only use that e-mail for GW and never login on another pc then a keylogger CAN be the culprit, it's on their pc then. I've had one of my accounts hacked in the past because I used the same e-mail adress and password on a GW related forum wich got their database stolen, lucky for me that it was just an account I used to introduce my brother to the game (buddy key, or another type), I now upgraded that account to a full account for myself because my brother doesn't like GW.

Atm there are tons of fake NCSoft support e-mails beeing sent around wich has a link that sends you to a bogus website (phishing website), the e-mail looks like this:

When you receive this message at the same time means that you have a routine account of our recent examination, was checking your account we have the evidence to prove that involved in the controversial game currency transaction so we had to take the necessary measures.

Please visit our web site https://secure.ncsoft.com as soon as possible to activate your account or we will suspend your account.

The NCsoft Team

Two things I wanna mention about this particular e-mail, it's full of grammar and/or spelling mistakes, wich is already an indication of it beeing bogus, second thing I noticed is that it ends with "The NCsoft Team". And support doesn't end with that. Now, I've posted the real link to the secure NCSoft website above but in the mail I got it sends you to http://www.(deleted this).net/plaync_login.pl/default.asp (i've deleted a part of the link) wich is a fake website used to get your information, the webpage looks very real but it's bogus. I get them on a daily basis on one of my e-mail adresses, even the ones I don't use for my Guild Wars accounts. So I don't think there is a security problem at NCSoft, i'm actually pretty sure there isn't one.

Another thing, I even get fake support e-mails for games I no longer play or never have played,

So my guess is, is that those 2 last guys got one of these e-mails and clicked the "fake" link and entered their information. it's not hard to fall for it if you are not paying attention.

Tip: If your account has been involved in "controversial game currency transaction" then NCsoft won't send you an e-mail, instead you'll try to login and get a error=045, then you can contact support. Support will not contact you, they'll just ban you and wait untill you contact them. Ow yeah don't contact them thru e-mail, use the support website instead, it's safer because you won't be getting fake e-mails and think it's "real". -- Qaletaqa Hania 08:55, 12 April 2010 (UTC)

Got that same e-mail myself. Was talking about my Aion account (which I don;t have). Would have to be real gullible to fall for such a thing. Also, get Firefox with NoScript. BlazeRick 14:56, 12 April 2010 (UTC)

^worst excuse ever for a rickroll... --ilr 18:29, 12 April 2010 (UTC)

you're just mad because you fell for it. –Jette 19:18, 12 April 2010 (UTC)

Hi Samuel: Games everywhere are increasingly being targeted by account thieves for use in real-money trading activities, so game accounts, as well as any emails linked to those game accounts are at risk. There are several vectors that these hackers use to obtain game account information, such as hacking other website databases (forums, etc.) to obtain email information, and then subsequently obtaining game account information. A single point of weakness somewhere along the chain can expose the rest of a user's accounts. Because I have no way of knowing whether your acquaintances' accounts were truly secure (and you may not even know for sure, either; some people think that sharing accounts is not a security risk--but it is, and it is against the User Agreement), it's difficult to really tell whether the weakness lies with their security precautions or not. Our security team continues to be vigilant about these issues, however I have no reason to believe that there are any present large-scale incidents such as the one that several games and companies (Turbine and Blizzard were also reportedly affected) experienced in December/January. --Regina Buenaobra 01:07, 13 April 2010 (UTC)