User talk:Gaile Gray

From Guild Wars Wiki

Paws to Ponder: Are you on the right page?This page is for casual discussions and chit-chat -- all are welcome! You should choose the Support Issues page for matters you'd like me to help with as ArenaNet Support Liaison, but please see the note below for info on how the Support Liaison role fits into the big picture. For older discussions, check the right-hand nav bar for archives on various topics. And I'd sure appreciate if you sign your comments, in case I need to get in touch with you. Thank you. :)

[edit] PlayNC Support Page: Your Feedback?

Do you have suggestions about the Guild Wars Support system? Inspired by Jason, a fellow ArenaNet team member, and his desire to share some improvement ideas, I've created a section on the main Support Issues page to invite you to share your thoughts on how we might improve the PlayNC/Support System experience. Now, the system handles a tremendous number of issues for literally millions of players, and I think it does that quite well. But we're always eager to here your thoughts on making things even better. So join in the discussion and add you thoughts to the page! -- Gaile 03:04, 24 April 2008 (UTC)

[edit] Blog

Gonna update your blog? Its been more then a month...Dominator Matrix 07:25, 20 June 2008 (UTC)

Hmmmm. Yes! In the next couple of days, anyway. :) -- Gaile 08:45, 20 June 2008 (UTC)

Ok, so.. it was more than a "couple of days" but I put up a bit on the blog, and have more to share soon, too! Thanks for asking. :) -- Gaile 05:18, 2 July 2008 (UTC)

=D Thanks Gaile :), much apreaciated. Its always nice to read your stories :). Dominator Matrix 05:44, 2 July 2008 (UTC)

Updated with Part 2. :) -- Gaile 00:25, 9 July 2008 (UTC)

Very nice :). Dominator Matrix 06:50, 13 July 2008 (UTC)

Posted last Austin bit today. :) -- Gaile 07:34, 16 July 2008 (UTC)

[edit] reporting people

Gaile, just checking but am I allowed to report a player for getting a CoF run and refusing to pay. -- Salome 03:16, 27 June 2008 (UTC)

Thats scamming. The Scam page says to do the following:

1. Generate proof of the scam. The PlayNC support site recommends that you include the following information about the scam:
   1. Produce evidence of the scam. This is best done using a screen capture. Press the Chat button (bottom left corner) or the ` key (under Esc). This will bring up the chat log and you can scroll to where the scam took place.
   2. The name of the player that has committed the scam.
   3. The area in which the scam took place.
   4. The time of the scam, including your time zone.
   5. The character you were playing as at the time.
   6. Any other information you feel is relevant.
2. Proceed to the PlayNC support page (http://www.plaync.com/us/support/)
3. Choose your location/language and proceed to the Guild Wars page (http://www.plaync.com/us/support/prod_48.html)
4. You need to create an account. Go to the login page and fill in the required information. After submitting you will receive a verification e-mail. After verifying your account you can log in through the same page.
5. Fill in the question/report form using the Ask a Question page and submit it to ArenaNet.

Hope I helped. — Teh Uber Pwnzer 05:16, 27 June 2008 (UTC)

Thanks mate. :) -- Salome 12:03, 27 June 2008 (UTC)

Lol PlayNC support wont do nothing mate, there preety lame when it comes to scamming. Ive been scammed with the same problem and all they sayed to me is that they will do nothing and you have to put trust in the player to pay you. (so preety much its your fault). Richi2k8

oh how incredibly unhelpful of them. They should just give us a kick command then. -- Salome 17:21, 27 June 2008 (UTC)

The Support staff will take action if they receive reports of repeated scamming by an individual. After all, why would they have a process set up for such reports, and such specific details about how to obtain help, if they didn't intend to address the issues? They cannot get back your money; will not run your character to a desired location. But scammers--given enough proof of their misdeeds--will find themselves with a block or even a ban on their account. -- Gaile 20:46, 27 June 2008 (UTC)

Errr.. Gaile it seems that the support staff don't agree with your viewpoint. Here's a direct copy of the email I received, it was very nice but in essence says "we can't do anything":

Hello (name deleted),

Thank you very much for contacting the PlayNC Customer Support Team.

Transactions and other player interactions that take place in the game world - such as those involving “runs” to different locations - often involve a certain amount of trust. Occasionally, some players may fail to live up to their end of an agreement, or act in a less than honest manner. Unfortunately as such acts our outside of our control, the Support Team is unable to force players to live up to their end of the bargain or replace any items or in-game currency that may have been lost. I apologise for any frustration that this may cause.

However, the Support and Development teams are always looking for ways to make trades and other transactions more secure. For example, the Trade window now notifies players if an offer has been changed, with a red warning message. Please let us know if you have any suggestions for how transactions such as this can be made more secure, as the Development team looks closely at player feedback when making changes to the game.

If you feel that the player in question has violated the User Agreement or Rules of Conduct in any other way than previously described, please let us know and I will investigate the issue further.

Thank you for your patience and cooperation, and please feel free to contact us again if you encounter any other problems.

Regards,

GM Darren

PlayNC Customer Support

NCsoft Europe

http://eu.plaync.com

It was a very nice email and all but as I said, in essence just said "we can't help, sorry". -- Salome 20:55, 27 June 2008 (UTC)

It doesn't necessarily mean that they're not doing anything about it just because we get an impression like that. I think a small review of the tone and what's in these semi-automated responses is in order though. :/ — Poki#3 21:19, 27 June 2008 (UTC)

I don't think it was automated and Darren basically says that they cant do anything,as it's not their job to make sure people pay for runs. -- Salome 21:21, 27 June 2008 (UTC)

I will check with NCE about this to learn more about their practices. Although we have a big multi-team meeting each week and we discuss support matters every day, it's possible that over time a policy or practice can come to be a little different between the teams. I would like to be able to assure you that we're all on the same page, so we'll all discuss that very soon.

I just checked with our North American Support Team lead, and he assures me that his team watches for patterns of misbehavior and gathers account information in order to mark the accounts of scammers. We don't jump into the middle of every transaction disagreement -- there are too many, and a lot of such disagreements cannot be clearly resolved because both players argue a different position on the matter. Sometimes, the records and logs do not give a preponderant weight to either side. And in looking at the different ways that scammers impact players, I think we'd all agree that run scams are not as critical as, say, a player getting scammed out of 100 plat. (For while we can't return the plats, we sure can try to deal with the scammer!) However, "repeat offenders" are likely to be noted over time and handled differently than a single incident.

Thanks for pointing this out to me. :) -- Gaile 21:32, 27 June 2008 (UTC)

Hmm, can't you just add a Scam option to the report system? it would be faster then having to send an email all the time somebody scams you(I've had alot of them, but I always let them pass because there was not such an option).. Or make a system where players can trade there money when they reach a point.. Example: you run to Sanctum Cay, then you enter that inside a box, where the other player needs to agree and pay the money, the money is paid as soon as you reach that location... I think it's a bit difficult to do this, but it might help for the running part... PS:plz answer to my question(scroll up ;) ) - Dutch Sunshine 145.53.242.142 22:35, 27 June 2008 (UTC)

Adding a "Scam" feature to the /report system just isn't feasible, since there are many types of scams and we need additional information from the outset so that we know what we're looking for. And while "Running" is an acceptable part of the game, at least in the minds of most of the player community, and while the development team has no objection to running, it is not a design element. Therefore, taking the time to design, artify, localize, and program extra features to support it might be a little odd. :) -- Gaile 00:44, 28 June 2008 (UTC)

The devs can add an area where we can give a short description of the situation. Although that could be a problem if the scammer changes location/district, although that could be changed by giving us something like, 5 mins time from when we type /report to the time to send it (where it could work even if they changed location) --MageMontu 07:28, 28 June 2008 (UTC)

As Gaile said, ingame support exists for all the intended styles of play. However running was never intended to be one of these things. So although anet aren't against it, investing coding into protecting a mode of play which they never intended to reach popularity would be somewhat odd.

I just hope this means that anet have realised that despite their efforts, some degree of running will always be evident in GW and probably in gw2 to and thus maybe make arrangements to protect runners in gw2 with some type of pre pay system that secures both the runner and the person being ran. -- Salome 13:37, 28 June 2008 (UTC)

Actually Salome, ANet added in running as an intended design element, as Gaile herself said [1] (second question/reply). However, it would be hard to keep track of paid fee's and everything. 76.171.59.206 02:18, 3 July 2008 (UTC)

You know, that interview was so long ago, I forgot what the designers said about running! I had thought I might be obliged to make a distinction, in the here and now, between "allowing," "not disallowing," and "adding as a design element within the game" based on comments made some time ago. In truth, I thought I remembered that running was more a player invention, like "death leveling" in Pre-Searing Ascalon. But there in front of me are words that were given me by the Design Team back in 2005, so I guess I won't quibble with "working as intended" after all. :D

But yes, tracking fees paid, proper and timely renumeration, and all the other aspects of a business transaction of that sort would be an enormous task and don't seem feasible for Guild Wars. -- Gaile 07:18, 3 July 2008 (UTC)

[edit] Tonics -- What's Coming?

So, what's coming down the pike for tonics? After The Rift Warden tonic -- and I refuse to call them anything else ;) -- I'm thinking I'd rather like to be an Ooze or a Bone Dragon. You? -- Gaile 07:18, 1 July 2008 (UTC)

Gender change tonic PLEASE!!!!!!!!!!!!!!! I've wanted one of these for AGES. Would make my screen capping armour far easier! Gaile use your super powers and get the programmers to add one, there's a cookie in it for you. :)-- Salome 08:09, 1 July 2008 (UTC)

Gender change tonics are harder to implement than you think. That update changed the way the client program loaded character models. When the client wanted to know if a character was male or female, it would be told the opposite, and would load the corresponding model. Applying a gender change to a single character would be a nightmare to code, but is technically possible.

I want a Ghostly Hero tonic. ~Shard (talk) 08:15, 1 July 2008 (UTC)

Still want an answer for the Gender Changing Tonic ever since April Fools 2007. I want it very very badly.....and you kind of promised you would pursue this Gaile ;-). But i would love a Warthog Tonic..'..Hundred and Hundreds of Warthogs moving everywhere!!! WARTHOG ANARCHY!! Soz...let myself get carried away... Ohw...Ohww...OOOHWW.. a George Tonic!!! A Kveldulf Tonic!!!! Arrghhhh here i go again...love this game.. grrr. --Silverleaf 08:50, 1 July 2008 (UTC)

Rabbit tonic, panda tonic XD, grenth(the green ones) tonic, devrourer tonic, black widow tonic, wurm tonic mmm it can be anything^^ 145.53.242.142 10:51, 1 July 2008 (UTC)

Wouldn't mind seeing an Asura tonic (oh hold on, gotta wait for that until gw2 no? ^^) Siege devourer would be nice imo =) -- (Tribina / talk) 11:13, 1 July 2008 (UTC)

Sylvari Tonic!!!!!--Silverleaf 11:29, 1 July 2008 (UTC)

(Reset indent) So if i get this right Gale, not all tonics of the coming months are certain yet, and you want to ask the community about their favourites, quite similar to the third miniature guesses?
Well, i suppose the proposals are quite similar to those of minis. I'd like to see a Blasphemy tonic for example :P —ZerphaThe Improver 11:42, 1 July 2008 (UTC)

I'd totally go for a Siege Turtle tonic. That'd be fun ^.^ -- Wandering Traveler 13:01, 1 July 2008 (UTC)

A Gaile Gray tonic ftw? No? Ok what about a Mad King Thorn tonic?--BabyJ 15:10, 1 July 2008 (UTC)

Give me a Margonite Tonic ^^ Or Djin Tonic ^^ _.:-+-:._ 83.119.116.78 15:15, 1 July 2008 (UTC)

Yes!!! Margonite or Djin Tonic ^^

his guy above me has stolen my sig ^^_.:-+-:._ Cyan Light 15:18, 1 July 2008 (UTC)

Oh, hey, I'm just curious about how good we could be at predicting which tonics are coming in the future. I hear the designers came up with a lot of the ideas already, but I purposely didn't ask what they are, so I'm as in the dark as you are. :) -- Gaile 17:19, 1 July 2008 (UTC)

Hm...I'd like a fire djinn tonic...or a charr tonic. Of course my top pick would be a Prince Rurik potion, but I don't think thats gonna happen hehe.-Warior Kronos 02:43, 2 July 2008 (UTC)

Im thinking its more of a Balthazar tonic this month. (or any other the other GW gods) Dominator Matrix 05:47, 2 July 2008 (UTC)

Yeah, but dervies can already transform into an avatar of Balthazar. I think all these tonics should be new. Unless you could use the Balthazar one outside of towns...that'd be cool. -Warior Kronos 15:44, 2 July 2008 (UTC)

i want a izzy tonic, that'd be cool --Cursed Angel 19:25, 2 July 2008 (UTC)

CANADA RULEZ!! woops! too many Eloc tonics i think...--Sum Mesmer Guy contribs 19:32, 2 July 2008 (UTC)

Canada indeed rulez. Happy (tardy) Canada Day. :)

And I'm fully on board for the Fire Djinn or Roaring Ether tonic! -- Gaile 07:19, 3 July 2008 (UTC)

Dragon Tonic for Dragon Festivals. Either that or Emperor Tonic. For July, though, what with Canada Day, American Independence Day, and Quatorze Juillet, something fiery would be a lot of fun. ceolstan 17:27, 3 July 2008 (UTC)

Has the July tonic been inplemented yet? I think the first scheduled update of the month has passed, yet I haven't heard anything about new tonics yet, nor can I find anything here. Wondering what might come ;) -Why 11:44, 6 July 2008 (UTC)

I believe Regina has already stated that the july tonic is scheduled for the second update in the month which is the week after the dragon festival...due to well the dragon festival. Wait til the next update and it should be implemented then --Stu 12:08, 6 July 2008 (UTC)

Ok, thanks. Sorry, it's hard to keep up with all talk pages around here, but I'll do some more research next time. ;) -Why 15:37, 7 July 2008 (UTC)

Destroyer of Earth!!! Drumstick

I'm still hoping for a Margonite tonic (hopefully a Margonite Reaper one, but any of them would be cool) : D Erasculio 18:01, 10 July 2008 (UTC)

Menzie tonic!!!! Who wouldn't want to like a Shadow Ranger/Shadow Warrior --Primeval Sentinel Talk 19:14, 10 July 2008 (UTC)

So Gaile, when will the prediction game commence? --MageMontu 06:51, 11 July 2008 (UTC)

A two headed chicken stick figure tonic, i have no idea, where that idea came from, do you? GAILE. Good day Frozenwind 01:01, 17 July 2008 (UTC)

Hmmm I'd go for a Water Djinn, Margo Para or Ele, Envoy from factions, Any of the Eternal's (anything transparent), I'd really like to be Mallyx but yeah that wont happen at least to scale haha --O Frost O Image:O Frost O Sig.GIF 21:40, 20 July 2008 (UTC)

[edit] Internet Cafe

I am going on holidays but I want that new dragon mask since I have till now all masks ingame from the beginning on. So I was thinking of going to a gaming internet cafe in the town were I go on holiday. But my question was how save is it? And what can I do to make it saver because I dont want to lose my account of 5000hours for just a stupid mask, but otherwich I just want to hold my collection complete. And you can buy the mask later because I go 3weeks on holidays:/. And you can give me the mask after the eventXD. So what can I best do? Death Sligher 10:08, 2 July 2008 (UTC)

The game is quite large, you could try copying the whole .dat file to a memory stick. You may find some internet cafe's have it installed already though. There is no way of trading the mask, or buying it. If you have 250 victory tokens already, or you can buy them, you can trade them for the mask for about a week after the event usually at Imperial Supply Master Kagno. --Lemming 11:29, 2 July 2008 (UTC)

Should be safe enough. Just watch out for key loggers trying to track your password. Biscuits 12:17, 2 July 2008 (UTC)

And how can we see keyloggersXD 145.53.242.142 15:09, 2 July 2008 (UTC)

Find a program that dumps random keystrokes into the buffer when you're typing and run it in the background, or just change passwords obsessively. --71.229.253.172 09:19, 3 July 2008 (UTC)

[edit] Stupid question, but...

...my friend and I were just wondering out of random, but...what would you would do if you accidentally deleted your miniature frog? lol az :D 04:38, 6 July 2008 (UTC)

The Frog can't be deleted: see --Rayd 12:17, 6 July 2008 (UTC)

Is that a joke or a real skill? Anyway it'd be horrible if Gaile somehow accidently delete the mini. I'm sure it's renewable for her - she can delete and recreate at will. At least that's what I'd do for her if I was the guy behind minis. – Barinthus 17:17, 6 July 2008 (UTC)

Hmm, if I could recreate a frog, I'd definitely sell it, lol. — ク Eloc 貢 19:00, 6 July 2008 (UTC)

Yeah but then the entire community will be in an uproar since everyone practically knows that there is only one froggie in the entire guild wars universe. My question is this though, will froggie have a frog 2.0 for GW2? Renin 19:03, 6 July 2008 (UTC)

lol, nah that's a joke skill Gaile came up with and which I was honored to do the page for it :P Take a look at this --MageMontu 19:37, 6 July 2008 (UTC)

I asked her that question last night, when we were battling against her in the Dragon's Nest, and she replied, "I don't even want to think about that!" az :D 00:25, 7 July 2008 (UTC)

[edit] A Question

Hi Gaile, remember me? I'm the User "Eleanor Murtor". We met in Shing Jea. I'm a friend of a Moderator from the german elite fansite called "Wartower" and we need a screen of your Minipet Froggy, for our database It would be nice, if you could bring that screen in a good size (best bmp) Please send this screen to talon@wartower.de

I look forward to hear from you

BTW: Sry for my bad english :)

--Maria Murtor 23:49, 6 July 2008 (UTC)

Can't this be used, or is it illegal cause of copy right? --MageMontu 23:53, 6 July 2008 (UTC)

No it cant, because of the copy rights. Thats the problem :)

PS @Mage Montu: Gaile and me have ingame definited, to do this this way.

--Maria Murtor 00:05, 7 July 2008 (UTC)

i know, I was there :P I was trying to help ;) --MageMontu 00:33, 7 July 2008 (UTC)

Hi. I'm a little confused. If I take a screenshot and send it to you, the copyright remains the same. Or at least so I believe! Why would the copyright be any different if you simply took a screenshot in the game, or asked one of the many people who has taken such a screenshot if you could use it on the site? Why would it be different than using the screenshot from the Guild Wars Wiki, which is under a creative commons license?

I would be very happy to help in any way that I can. Wartower is a wonderful site and of course I'd want to extend help to the staff, just as any other player might do. If there's a desire for a new, different shot, I totally understand that desire. But could I understand the copyright concern better? Thanks so much, or rather, danke. :) -- Gaile 01:06, 7 July 2008 (UTC)

The truth is, i dont understand this thing with the copyriths too. I'm just a User of this page, no Staff Member. The only thing i know is, that we cant use the screen on wiki. For further questions, you can ask our admin Nr. 1. He can explain you better about the copyriths in Wartower than me. This is for a private message on our website. I'm not sure about his email. I think it is savage@wartower.de but i'm not sure about that.

Thanks for your efforts ;)

--Maria Murtor 11:11, 7 July 2008 (UTC)

I tried to look up some stuff on screenshots and copyrights and stuff a few days ago, but couldn't find anything at the time. It confuses me too. And there's nothing in the EULA about it. --Star Weaver 17:23, 7 July 2008 (UTC) (forgot to sign this one, 20 minutes ago?)

It's probably because the GFDL on this wiki isn't usable with wartower's license. You could probably send it in an email, or upload it on imageshack or something. -- Mini Me 17:12, 7 July 2008 (UTC)

Template:screenshot dosen't say GFDL, it says ARENANET PROPERTY. Which honestly sounds bizare to me; Anet owns the stuff the picture is of, obviously, but I would personally think not the actual composition of pixels and resultant image file, e.g., photography. But I couldn't find anything about what the law actually thinks about this subject, so, who knows.

But yeah, aside from that, if person A makes item X and uploads it to the wiki, person B can take X and use it per the GDFL. But person A can give X to B directly and the GDFL will not be binding upon B, or A could upload it at site L under the BSD liscene where person C can use it by those rules, or whatever, because ownership trumps liscencing except in the case of a contract to grant exclusive rights. --Star Weaver 17:23, 7 July 2008 (UTC)

Are there still questions about the copy rights? I miss a statement from you Gaile. Did you contactet someone of the Wartower team? --Maria Murtor 20:47, 10 July 2008 (UTC)

Why do you ignore me ;( ? --Maria Murtor 13:31, 18 July 2008 (UTC)

I am sorry, Maria, I am not ignoring you. I should have been more clear. I would rather not take the screenshot. I would prefer to meet a site staff member in the game and have that person take the screenshot. In that way, the image can be exactly as needed for the database, including size, resolution, focal point, angle, file type, etc. (That is why I suggested that you take the screenshot the evening we spoke; it just seemed a good idea.) And by meeting a staff member and having them take the screenshot, I believe we can avoid any confusion about the copyright, as well, for many people take screenshots every day and there are no issues with the copyright in those cases.

I hope that Talon or another site staff member will write me an email -- my email on the wiki is accessible -- and then we can get this request fulfilled very soon. I am more than happy to oblige! -- Gaile 17:07, 18 July 2008 (UTC)

All right. I will handle it. Thanks --Maria Murtor 19:28, 19 July 2008 (UTC)

[edit] D3

Hey Gaile. We know your a big fan of the Diablo series. What do you think about the recent annoucement of the new game? Have you seen the gameplay trailer? Also, what do Jeff Strain, Mike O'Brien and Patrick Wyatt think about D3. We know all 3 were ex-Blizzard men who worked on Diablo/battlnet. --92.235.8.13 18:49, 7 July 2008 (UTC)

Things Diablo 3 needs: less color where it doesn't belong, less cartoonish, and a light radius. I really don't like the direction blizzard is taking the graphics. — Teh Uber Pwnzer 21:35, 7 July 2008 (UTC)

The Cartoon-ish-ness is kinda blizzard's style. --Wolf 02:24, 8 July 2008 (UTC)

Not in the older Diablo games. — Teh Uber Pwnzer 12:02, 8 July 2008 (UTC)

IMO it's the least cartoonish looking Blizzard game to date. -- Gordon Ecker 23:46, 8 July 2008 (UTC)

People's memories of a game and what the game actually was do often differ. Looking through some of the Diablo 2 environments again, I can't say they really do look that realistic - though they do have a different style and ambience from the Diablo 3 screenshots so far. Act 5 especially seems to remind me of Renaissance-era paintings with its artwork. Detailed, lifelike, but not completely photographic. Other acts vary a bit; the detail in act 4, especially the way it's lit, seem to be trying to carry an apocalyptic/hellish feel (unsurprisingly - but I have to say the rendition doesn't work as well as it could), act 1 is a little more dreary/gothic etc.

By contrast, what we've seen of Diablo 3 seems to carry a bit of a "fairytale" look to it, for some reason. I notice things appear a bit more washed-out, there isn't really much surface detail on some things such as rock slabs, and so on. That applies even in the dungeon - it's not a Diablo 2 Catacombs style dungeon but more the way you might imagine a dungeon to appear in a family movie. ;)

That said, the art styles in all the acts of Diablo 2 seemed different. Indications are Diablo 3 will be doing the same thing. Perhaps the so-called "cartoony" style is in fact intentional for this, probably first, part of the game? -- Sirius (talk) 04:46, 9 July 2008 (UTC)

blizzard seem to carry on with their current failures and ruin the best game ever D: Venomoth 00:43, 11 July 2008 (UTC)

[edit] What do you like to eat?

Hey Gaile! I know this sounds like a strange request, but seeing how it will be my first time in Seattle in August when we go to PAX, I was wondering if you had any restaurants or eateries you could recommend us? High-end, casual, any ideas would be great! We're very open to all kinds of foods, too! If you (or any other ArenaNet employee, for that matter) has any suggestions, could you list them here? Thanks! :D Kokuou 03:15, 8 July 2008 (UTC)

Let me think on this: I know I will have a lot of good ideas. -- Gaile 00:02, 9 July 2008 (UTC)

You are safe to list cake, chocolate and Nutella xD — Poki#3 05:05, 8 July 2008 (UTC)

Beagels Frozenwind 13:18, 8 July 2008 (UTC)

My god, man, are you suggesting I eat beagles!? ... oh, right, I see, bagels. Ah, ok, then. :) -- Gaile 00:02, 9 July 2008 (UTC)

ROFL, i nearly fall of my bed laughing at that. --MageMontu 00:05, 9 July 2008 (UTC)

Lol, I thought it humerous, too. ;) And thanks so much, Gaile! Kokuou 00:18, 9 July 2008 (UTC)

Thanks for conjuring an image I'll probably never will be able to dispel. -- NUKLEAR IIV 14:13, 9 July 2008 (UTC)

[edit] Didn't receive reward points! :(

I decided to make an account so i could finally get reward points, so I made one. And... I didn't recieve the points. I made the predictions in time and everything, AND its linked to my account, I think. Please help. Whatever info you need, please tell me and ill get it to you.--'ÑöẊĭƑý 23:45, 10 July 2008 (UTC)

The support team can assist you with this. Please submit a ticket and they'll look into the matter for you. -- Gaile 00:23, 11 July 2008 (UTC)

Well the update was a few mins ago, sometimes you have to wait an hour after the update or so to receive them --MageMontu 00:31, 11 July 2008 (UTC)

That is a very good point, MM. Please allow the Agent to get the points shuffled into his inventory. Don't write Support until tomorrow, please. That is, please do not start a ticket until at least Noon GMT on Friday, July 11. That will give things time to settle and then if there are issues, you can let Support know at that time. -- Gaile 00:34, 11 July 2008 (UTC)

Remember the points do not automatically show on your account. You have to visit the Xunlai House representative to recieve the rewards. --Silverleaf 09:34, 11 July 2008 (UTC)

Try each character, and did you vote correctly? Dominator Matrix 10:36, 11 July 2008 (UTC)

All excellent advice -- thanks, guys! -- Gaile 20:29, 11 July 2008 (UTC)

"Try each character"? The specific character is the one registered with Tolkano... Open the Hero panel, "H" and check which character name is registered on the Account tab. Take that character to the Xunlai Tournament Agent and the agent should turn over the points if any have been won. From there it's just a matter of returning to Tolkano for the rewards. I think. Do we have a comprehensive guide for the Xunlai Tournament on the wiki? So many people are having trouble with this, especially in the area of account registration, that I'm inclined to think we need a solid set of instructions that are easy to find. -- WarBlade 23:37, 11 July 2008 (UTC)

(Reset indent) Noxify, I just responded to your ticket. Hope that answers the questions; let me know if not. WarBlade: I agree! A comprehensive instructional XTH page -- from how to register, how to predict, how to pick up points, and how to see those points, once picked up -- would be marvelous!! *looks around hopefully for volunteers** -- Gaile 23:49, 11 July 2008 (UTC)

Under which title should we do it? --MageMontu 23:45, 12 July 2008 (UTC)

Well, I'd say Xunlai Tournament House and I guess I'd suggest a subpage called "instructions" or something of that nature. However, maybe an expansion of the main page is better? There is a "How to Play" section, and a "Tips" section, too. But I think we all agree that we really need something far more comprehensive, a walk-through from account creation to prediction to point pick-up. If you're getting this organized, or helping find someone who could do so, that's wonderful! Please let me know if I can help in any way. :) -- Gaile 00:59, 14 July 2008 (UTC)

Well I was thinking of creating the page with little info, place a stub template on top, and put a 'Wanted Writers' topic on the talk page, as I'm only good in correcting articles not creating them :P --MageMontu 08:21, 14 July 2008 (UTC)

That would work for me. Any start on a worthwhile project is a good step! -- Gaile 19:50, 16 July 2008 (UTC)

3 days ago I asked in the talk if someone could do it, and no 1 answered. Can you ask them here please, maybe they will check it out when they see your name in the Recent Changes page ^^ --MageMontu 08:16, 17 July 2008 (UTC)

[edit] Banned incorrectly?

Hi there Gaile. I'm not entirely sure where to start with this one so I'll try my best to keep it brief. Myself and a few others have been working on a new auction site called Guild Wars Auctions, a completely free and non commercial auction site dedicated to guild wars players, much like the others out there currently but we've done things 'our' way. It's been months in the making and a lot of work for all involved, but we're pleased with the result. I wrote to NCSoft a few weeks back to ask them to take a sneak peak at the site before we launched, to make sure everything was compliant with policy and asked if we should change anything. After some very positive feedback from the Customer Support Team last week, we decided it was high time we took the site to the community. We planned our launch of the site for this weekend, with the build up over Thursday and Friday and we've been very much looking forward to it all week.

Yesterday the other moderators and I started our build up promoting. We were merrily hopping about outposts yesterday announcing a message about the site just "once" per outpost, per district, then moving on. We all logged in this morning and all the moderators of the site have been banned from Guild Wars for 72 hours. I have replied to my original support ticket 080628-001045 to request that the banning be reversed. That ticket shows me asking about the site to begin with, and receiving Kudos back from the Customer Support Team wishing us luck with it...then me replying to ask why we were all banned.

What I think has happened is people are confused about what the website is. They see people shouting a message about a website in game and they assume it's some kind of money trading site or something...either way, I think people have been too quick to use the /report function. None of us have done anything wrong accept spend months building something for the community...so we'd very much like to bring it to them, as planned, this weekend. I'm nervous that the bans will effectively stop us from launching the site this weekend, in which case we may as well throw in the preverbial towel. I'd appreciate any help you can offer with this. --Bunny - Angel talk 07:27, 11 July 2008 (UTC)

Just to give an update, the Customer Support Team have removed the ban from my account. I'm still working to help the others that were also banned, but we're making some progress. One of them was a young one from my guild who just wanted to help and be a part of the launch. He was so careful not to spam after all my instructions, so I think he was a bit shocked, he's such a good kid. The poor thing doesn't know how to raise a support ticket but I'm trying to talk him through it. I had put his details into my ticket, but they responded to say he needs to raise his own, so I'll persevere. --Bunny - Angel talk 16:11, 11 July 2008 (UTC)

Hi Bunny. I'm really sorry to hear about the blocks. (Not bans, those are permanent, just to make a fine point of it.) I immediately sent a message to our Support Lead in Europe to see if there was any way I could assist in getting these resolved. It's is Friday evening, and he's not online at this very moment, but he's a great guy and I know he will consider if there is a way to expedite the issues so we can get those who were mistakenly blocked back into the game. The best process is submitting a ticket, of course. (Giving me the number here was very helpful, so I could look at the situation from within the system.) Please keep me informed, as I shall do you, with any updates on this. Best of luck with the launch, too! :) -- Gaile 18:00, 11 July 2008 (UTC)

Oh I'm very sorry, I had no idea I was using the wrong term (blush). I've tried talking the young one through how to raise a ticket 2-3 times and the poor thing can't get it to work so he's given up. I feel absolutely terrible, there's nothing else I can do to help him unfortunately. If he can't raise a ticket I have nothing to go on and no way to escalate it for him. --Bunny - Angel talk 20:10, 11 July 2008 (UTC)

Bunny, why don't you have him email me through the wiki here, or through my SupportLiaison@arena.net email address? If I have account name; time, timezone, and date of his block; one of his character names, I may be able to start a ticket or help him directly. If he was actually spamming (multiple repeated messages in the same zone), obviously there's nothing that can be done for it, but if he was caught in the same situation as the others, we should be able to assist with this. -- Gaile 20:29, 11 July 2008 (UTC)

Thanks so much for that Gaile, I'll let him know to do that if he logs back into our ventrilo server. I think he feels a bit defeated by the whole thing so he's gone for the night, he's on Europe time too so I don't expect him back today. I know he was very careful to only shout once and move on because I gave him a good lecture (and probably even scared the point into him) before he set out to help yesterday. If I have worked it out correctly, his block will be lifted Sunday evening. Looking at it logically, even if he logs back in tomorrow it's unlikely we can do anything to accelerate it further, I'd say the Europe Support Lead will be enjoying his weekend by then. I think I'll just need to give him a little something to cheer him up when he eventually gets back on. --Bunny - Angel talk 21:16, 11 July 2008 (UTC)

One thing: I'm a major fan of both of our account leads, in part because they're great guys, and in part because I often hear from them after hours and on weekends and that's a big help! Now, I don't mean to imply any sort of promise that we can or will be able to investigate and resolve the block issue right away, but there is always a possibility that we might be able to do so. -- Gaile 23:52, 11 July 2008 (UTC)

(Reset indent) Bunny, I did hear from your guild member and was able to verify that his actions on behalf of the guild and event were entirely appropriate. I spoke with the European Support Lead (because we work as a team and I do like to check such things) and he agreed that an unblock was just fine. So I've taken care of that and the player you mentioned should have no difficulty accessing the game now. -- Gaile 22:23, 12 July 2008 (UTC)

Oh that's wonderful! Thank you so much! I caught up with him on ventrilo yesterday afternoon and passed on your advice. He sounded sceptical about it being resolved when I spoke to him yesterday, so I'd say he's going to be one happy camper when he logs in today. I honestly can't thank you enough Gaile, I really appreciate your help, and on your weekend no less! PS: The launch is going very well, people are really enjoying the site. You may want to peruse the minipet section, for some reason it is largest ;) --Bunny - Angel talk 09:19, 13 July 2008 (UTC)

I'm really happy to have been able to help. (He sounds like a really nice and helpful guildie.) And I'm sure I'll be over on the site looking at those mini options. :) -- Gaile 18:42, 13 July 2008 (UTC)

[edit] Double account trade?

Gaile, can i trade items, gold and materials back and forth between my own accounts without getting a ban? --Silverleaf 09:36, 11 July 2008 (UTC)

I did that a couple of days ago and did not get a ban. I think the auto ban is, if u trade 100k all at once without receiving nothing --MageMontu 09:40, 11 July 2008 (UTC)

My husband and I have 2 accounts each and this past weekend with the boardwalk games we both transfered 200k from each account over to our main account and never recieved a ban. Maybe it was just luck, but I do move money and items from my main over to my 2nd account all the time and I've never been banned. It does make me nervous to do that cause if I ever did get a ban and need my key codes I would be in a pickle cause I have a lot of codes and I'm not sure which one goes to which account. I would guess to be safe is not to transfer 100k, just make it a lower amount maybe.--BabyJ 18:10, 11 July 2008 (UTC)

Guy, guys, guys! "Auto-ban = bad choice of words!" :) As we've said a lot of times, the rumour of an auto-ban is grossly over-exaggerated. The specifics for any ban or block are a lot more fine-grained than a simplistic "A - B = Ban." It's more like "A + B - (C + D) (E + F + G) - (M + N + (O x XX%) - P) then Ban." (Ok, I made all that up, but still! :) ) Anyway, all that a "ping" on the preliminary review equations gets is an introduction into the human review list, which all suspected gold sales or purchases receive before a ban takes place. Yes, people do get actioned in error, it's true. We regret that, but it's part of keeping the parameters as close to the edge as we can so as to address the pernicious gold selling issues while doing our best to not cite legitimate players. And the numbers of those who are erroneously actioned are very, very small. Should an error take place, it will be reviewed and amended as quickly as possible. So please, go forth and mule between your accounts with a feeling of confidence, and in the unlikely event that you are somehow nabbed, please let us know and we'll address the concern right away. -- Gaile 18:11, 11 July 2008 (UTC)

*Looks at the mathematical formula, head starts spinning and falls on the floor with whirling eyes (anime style)* :P. Sry Gaile if that's d case but it's good to learn new stuff. *thinks out loud* Now all I need to do is take a feather from 1 of Emily's birds and tickle her until i have some info about GW2, hmmmm sounds like a good plan. --MageMontu 20:42, 11 July 2008 (UTC)

Thank you Gaile :). --Silverleaf 23:14, 11 July 2008 (UTC)

Is that the equation where E = the number of minipets you have, M = the number of times you said "lol" today and G = your total number of wiki contributions then the result is incorrect as it forgets to multiply by the mysterious "Z" factor where Z = the number of times you have been killed by Shiro after spending 45 mins doing the Gate of Madness mission.... :) --Lemming 02:14, 12 July 2008 (UTC)

Almost. Don't forget the "D-Factor," which is where you have put in at least 30 minutes of synchronized dancing in a major town while shooting off at least X (variable determined by profession) Bottle Rockets and have consumed more than Y (variable determined by armour class) sweets and/or other edible/drinkable goods.

Whooops, do add the "Dye-factor," which I will leave you to figure out how to work into the equation. (Hint: Purple is the next Black.)  :D -- Gaile 02:28, 12 July 2008 (UTC)

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAH, MATH!!!!!! Did you know that math is the next Abaddon? and all of you are the next Varesh for summoning it D: --MageMontu 21:53, 12 July 2008 (UTC)

Well, foo, given that reaction, I guess I shouldn't bust out the Latin noun declension double-check element of the whole process, huh? :D -- Gaile 04:45, 13 July 2008 (UTC)

(Reset indent) /rubberchicken I do believe this thread is getting very silly! (Aiiane - talk - contribs) 06:36, 13 July 2008 (UTC)

Yes, but I have in on good authority that Silverleaf doesn't mind. *innocent whistle* -- Gaile 06:49, 13 July 2008 (UTC)

iguyfyrdresew? --Sum Mesmer Guy contribs 07:24, 13 July 2008 (UTC)

Hmmmm... I'm torn between asking "Who let Sum Mesmer Guy into the Alphabet Soup" and asking, "So, Pat, can I buy a vowel?" :D -- Gaile 17:55, 13 July 2008 (UTC)

Giggles* I have my answer and am still save with my accounts :). Dntmndtll, darn those vowels. W2B an O, I & double A please. --Silverleaf 18:01, 13 July 2008 (UTC)

i'd like alphabet soup...--Sum Mesmer Guy contribs 06:34, 14 July 2008 (UTC)

[edit] Guild Wars - International References

Hey Gaile, I was wondering since you left your old position, is this "project" still checked on and looked at by anyone? The project I refer to is the one where you asked for suggestions from Guild Wars players about quotes characters and stories from their own countries for potential inclusion in Guild Wars. 122.104.167.139 00:46, 14 July 2008 (UTC)

Hi, there. Yes, our team still does have an interest in gathering those global cultural references of all kinds. We've incorporated some into the game, and I'm sure that others will be considered for Guild Wars 2, as well. -- Gaile 00:54, 14 July 2008 (UTC)

=O Does that mean we will be seeing new areas added to the game soon? *is jumping with excitement* --MageMontu 08:16, 14 July 2008 (UTC)

Oh, goodness, that's not what I meant! I typo'd and I apologize. I typed "we're incorporated" which I think you may have read as "we are going to incorporate" when in fact I meant to say we have incorporated some of those cultural references into the game.

I do not know more, but as I said, I believe the page is helpful to the designers and would encourage folks to add their ideas. -- Gaile 05:52, 15 July 2008 (UTC)

awwwww, actually i have to excuse myself as well for not reading the whole thing, I usually never read the whole word, so when I saw, we're incor, i assumed it was we're incorporating and moved to the next word (was taught that technique in high school, it's a fast reading method extremely helpful for exams). I'm still crossing my fingers for a Sorrow's Furnace update though, so to make it scale with the other Elite areas since it's too easy (completed it in 2 hours using heroes and hench and without going ursan). Maybe I should open another topic in the guild wars suggestion page *ponders* --MageMontu 08:26, 15 July 2008 (UTC)

I would like to make a note on the use of references. Avoid putting too many pop-culture refernces into a game or it starts to degrade it and make it feel less mature, Rodgort's Invocation and Mark of Rodgort were cleverly disguesed, General Morgahn was a good one, Drakes on the Plain was a pretty good one but was kinda close to cheesey, and the Bear Club for Men was also very cleaverly used. The Black Beast and Aegis of Augh both stood out like a sore thumb as Monty Python reference and realy didn't seem to fit in the game all that well. If you had a Elementalist, Mezmer or Monk NPC named Tim the Enchanter, you could create a viable reference without having it stick out like a sore thumb. Also, please avoid using a reference just for the sake of using a reference. A good example of a cleverly disgued refernce would be something like this: In Half-Life (The first one) the man character, Gordan Freeman, is a scientist in Black Mesa, more specificaly the Sector C test-labs or Anomalous Materials. In another game (name escapes me atm) the main character finds some stange foreign material, presents it to the head of a research facility (unamed) and is then told to deliver it to the scientists in Sector C, or the Anomalous Materials Labs. In another game, a charcter has a robotic companion named Dog, referencing to Dog, Alyx's companion in Half-Life and its 2 episodes. Anyway, before I start rambling, References shoudl nto be included for the sake of inclusion, references should be included only if the oppurunity presents it's self and it cna be disguised and passed off as a part of the game and not a reference at first glance. --Wolf 14:13, 15 July 2008 (UTC)

[edit] Thanks Gaile

You are the best *wink* ! Big hug from your Belgian friend! -- (Tribina / talk) 01:50, 14 July 2008 (UTC)

[edit] NPC Names?

Just wondering how NPC names are chosen? I've run across one that is close to my RW name. Grafton 17:55, 14 July 2008 (UTC)

I do know that sometimes, some names are taken from people working on the game, sometimes altered to make it sound more RPG-like. I suspect that some of the GW NPCs' names came that way. -- Alaris 18:54, 14 July 2008 (UTC)

The way we choose NPC names is top secret! Nah, ok. All names are changed to better suit the setting, and in some cases to make them more obscure and mysterious. Many are simply "pulled from the air" as nice-sounding names. A number are Guild Wars team members, it's true. Quite a few are alpha testers and others are named for those who have made contributions to the community in various ways. -- Gaile 19:10, 14 July 2008 (UTC)

What do I need to do to get an NPC named after me in GW 2 :P. Nah just jking :P. Oh how about an npc naming competition for some GW 2 (or GW 1) NPCs as a fun community event? --MageMontu 19:15, 14 July 2008 (UTC)

Well, we've had naming contests before, as you're probably aware. I guess it remains to be seen what will happen in the future. -- Gaile 19:21, 14 July 2008 (UTC)

Ah yes, Brand the Boss, I remember i participated in the 1 of 2007 with the name Volcan Blazestorm (It's kinda ugly now that i think of it, ah well) --MageMontu

Dreams about "Brand the Bosses" for GW2. --Silverleaf 21:04, 14 July 2008 (UTC)

I expect to see a Brains Twelve (or Plingggggg, I'm not fussy) in Guild Wars 2. A Canthan noble, perhaps an Istani elder. Or you know, a Krytan advisor to Her Majesty. Yes. -- Brains12 \ talk 21:08, 14 July 2008 (UTC)

LOL, Imagine, after a long battle to save the race of humans, I finally get an audience with the queen. As soon as I walk in the throne room, the guards start playing their trumpet, my heart is beating with excitement, the nobles are bowing in respect of my bravery and I kneel in front of her majesty. After a long and grateful speech, she tells me to follow her adviser. I rise my head and there, in front of me I see a man with a bright green name beneath him, which reads, Plingggggg :P --MageMontu 21:11, 14 July 2008 (UTC)

Anti clamactic to the max XD --Wolf 21:17, 14 July 2008 (UTC)

LOL, PLINGGGG "ha ha ha ha ha". Hmm....a Silvari Evil Boss called "Ventari Silverleaf"... Bright white shining ghostly Boss turned evil all the way and ....oef...Wood Spirit...white ghostly with leafs up and down to protect undecent area's....O O o oowwwwhhh yes... ICE Realm Queen wanting to destroy all the trees...sigh...--Silverleaf 21:33, 14 July 2008 (UTC)

2 bosses: Blingggggg!, Breihns Twehlf. poke | talk 21:47, 14 July 2008 (UTC)

So you are saying that Brains12 is actually a troll and not an admin? *reports on the noticeboard* :P --MageMontu 21:49, 14 July 2008 (UTC)

For my NPCs, I'll typically choose a name out of thin air too. I listen to music a lot as I code, and sometimes I'll take song names and smush them together until I get a good one. I'll try one now. Kisnap. Kiss Me + Panic Attack. Vael Victus 23:49, 14 July 2008 (UTC)

Frozenwind,King of the snowmen (The secret lair need's a boss after Freezie drops the Boss key ;) ) . I joke of course. >.> Frozenwind 00:41, 15 July 2008 (UTC)

Jon Lupen, Holy Lightbringer/Demon Hunter. Not named after myself actualy. --Wolf 02:07, 15 July 2008 (UTC)

I'm secretly the charr shaman who brought forth the searing. -- NUKLEAR IIV 08:33, 15 July 2008 (UTC)

OH NOES! Gwen, GET HIM! =D --Wolf 14:14, 15 July 2008 (UTC)

rawr@gwen. -- NUKLEAR IIV 15:08, 15 July 2008 (UTC)

[edit] one year of eye of the north

do you know is there is going to be a event marking one year of eye of the north, because i was thinking of doing a event but the is no point if i do one and there going to be one done by A-net so if you couild tell the that will really help. --Thedreadlordpie 15:22, 15 July 2008 (UTC)

Hi, there. I have not personally heard of our holding an event on the one-year anniversary of Guild Wars: Eye of the North. While I'm sure we'd give notice of such an event via the website, you may wish to check with a community team member to see if there's any advance info they can provide. Best of luck with your event! -- Gaile 18:04, 15 July 2008 (UTC)

[edit] Wintersday in july

5/11/2008, that was the date Wolfie of Bladeradio emailed Regina with the title, "Wintersday in July". Blade radio and myself were creating an event for this. It had the exact title as this weekend’s event. Not only did Bladeradio or wolfie receive nothing as a response, i log into guild wars to find on the load screen "Wintersday in July" immediately i thought "great, the events gone official!" then i read the description and i find myself aghast, this is all well and good, but i see no mention of whom thought of this wonderful idea? , Could you please confirm for me and my fellow friends and staff, that Bladeradio did in fact design this idea? It would be much appreciated.

Sorry if i sound a little peeved but come on, its common courtesy. Frozenwind 22:06, 15 July 2008 (UTC)

After speaking with Regina i thought Sod it, make the best of what you have right? i CANNOT let an event such as this pass me by, so im gathering all my resources together to have one big nice player run event to link with this weekend!, i must ask Gaile, if i email my event plans,details ect to the community adress, it will be read wont it, not get stuck in spam filters? I very much hope it does not. Frozenwind 03:42, 16 July 2008 (UTC)

Hi, Frozenwind. I'm sure the event will be great! It's real nice of you and your associates to put it together, and I'm sure I'll see you there. :) -- Gaile 07:30, 16 July 2008 (UTC)

[edit] Will the BMP ever be sold in stores?

I don't know if this is the right place to ask, but, I'm not 18 so I cannot get a credit card, so I was wondering if ANet had any plans to release the Bonus Mission Pack in stores. I own all the games and really want the BMP....It's really annoying, since I've beaten pretty much 90% of the games content, but I'm getting quite bored, but can't buy it via online store. :\ P.S. Do you think they might sell extra character slots in stores? Oh, sometimes I think it's OK to dream. =D ~ Jack Rex 00:44, 16 July 2008 (UTC)

Why not just get a Visa gift card or something? You can pick them up at most drugs stores or even some banks. Thats what I do when I want to make an online purchase. I hit Walmart and grab one close to amount I plan to use. --Dunyas 03:31, 16 July 2008 (UTC)

They tend to fail the security check. Though support can help. Being in stores is just easier, no hassle. Dominator Matrix 03:37, 16 July 2008 (UTC)

Stores are a lot easier...I thought they ID'd you if you bought a Visa gift card? Hmm, I might check them out. Thanks! ~.^ ~ Jack Rex 05:22, 16 July 2008 (UTC)

[edit] Reporting Leechers/Botters In Fort Aspenwood - Worthwhile?

Hi Gaile. I have been playing in Fort Aspenwood quite a lot since I finished all the campaigns on numerous toons. Prior to the report function there was a very large leeching problem. Since the implementation of the /report this has decreased a lot. One very common problem still exhists however. Because Aspenwood is a relatively small arena you start to get to know fellow players. It is because of this reason many players in Fort Aspenwood are aware of several accounts which repeatedly leech for almost 12 hours, or more, at a time. They enter the arena and don't leave the starting zone. This becomes very frustrating because 9 out of 10 times no-one else, or only one other person will report them. This means in an hours time you will play with the same leecher in sometimes more than 6 games in a row.

The frustrating thing about this is sometimes the player is obviously using a bot, where their toon will follow a player around and sometimes cast random skills, but won't move on their own and often run into walls. Many of these players are part of Luxon or Kurzick alliances which own towns.

There are two clear abuses happening here. One abuse is players are leeching, which isn't so serious, but I have been playing there for over a year and certain characters have been leeching there the entire time I've been there - countless matches over and over. I understand if someone leeches once or twice for unknown reasons, but when the same several well known accounts continue to do it for so long it becomes depressing to know it is highly effective for them, with the report system not working at stopping them until after 6 or more matches, and even then they still benefit. The consequences they receive - a possible and rare time out don't stop them. Is there something more players can do once these accounts have been identified to prevent their continued exploitation?

The second abuse is the obvious botters. I know there is the /report botting function but I have done this several times and no action has ever been taken in the 12 months + (I was previously filling out tickets to no effect) - they are still there. How does support deal with these reports and can you say why it doesn't appear anything has been done about it?

My final question is how serious does support take not just leeching, but continued intentional abuse over a very long term? Are these accounts just seen as normal accounts with no greater penalty for continued leeching? I would like to believe continued long term intentional leeching would warrant greater account action. Any answers you can give me are greatly appreciated. 122.104.165.13 00:47, 16 July 2008 (UTC)

You're probably better of asking Regina about this, as she is the community relations manager. Unless Gaile has some input? I'll glady step aside if thats the case ^.^ --