Report

The Report system is used to inform ArenaNet or NCsoft about players that are behaving unfairly and/or are operating against the EULA.

There are two methods of reporting: the in-game /report command, and creating a support ticket.

The /report system only allows reporting of players in the current district. The website must be used for all other cases. In general, a report via the website is more useful to the support team because it provides more information.

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If you have issues with players outside your district, a simple support ticket will prompt an investigation and, when appropriate, the Support Team will take action on the account involved in abuse, racism, harassment, or other inappropriate behavior. The /report system is one means to get in touch, but in a sense, it's rather one-dimensional. All reports through that system are reviewed and the appropriate action is taken, of course. But a support ticket actually gives the player much more latitude on who, when, how, and what he or she reports. A ticket lets them give details, and those details are often what makes it possible to see what happened and take the appropriate action. So I encourage players to report abuse or harassment issues via tickets in cases beyond, say, a passing incident observed within a district.

— Gaile Gray, Support Liaison

Interface

The in-game reporting interface

To report a character in the same district and outpost as yours:

1. Select the player you want to report, and type /report (in the chat window).
2. Type /report [Character Name], using the character's name (without anyone selected).

There are currently six options available:

1. Botting
   Reporting a player for botting sends a notification to the GM team. GMs may conduct a careful review of that player's behavior. If it is confirmed that the player has been running a bot, that player's account will be banned.
   WARNING: Abuse of the report feature may lead to your account being banned.
2. Inappropriate Character Name
   Reporting a player for having an inappropriate character name sends a notification to the GM team. GMs may review the name. If a player is found to have a name that violates the User Agreement, that player may be required to rename the character.
   WARNING: Abuse of the report feature may lead to your account being banned.
3. Spamming
   Reporting a player for spamming sends a notification to the GM team. GMs will conduct a careful review of a player's behavior once a report of "Spamming" is received. If a player is found to have been repeating messages excessively, that player's account may be banned.
   WARNING: GM actions will be based on a review of chat logs, not on unsubstantiated player reports. Abuse of the report feature may lead to your account being banned.
4. Verbal Abuse
   Reporting a player for verbal abuse sends a notification to the GM team. GMs may conduct a careful review of that player's behavior. If a player is found to have engaged in verbal abuse in violation of the User Agreement or the Rules of Conduct, that player's account may be banned.
   WARNING: GM actions will be based on a review of chat logs, not on unsubstantiated player reports. Abuse of the report feature may lead to your account being banned.
5. Scamming
   When you report a player for scamming, it sends a notification to the GM team. GMs may conduct a careful review of that player's behavior. If the player is found to have been scamming, that player's account may be banned.
   WARNING: GM actions will be based on a review of chat logs, not on unsubstantiated player reports. If you abuse the report feature, it may lead to your account being banned.
6. Leeching (This option is disabled in Random Arenas after March 26, 2024 update).
   Reporting a teammate for leeching gives that player 2 dishonor points. If at least half of your team reports this player, a further penalty will be applied preventing any faction or XP gain in this match. If, however, a third or less of your team reports this player, you will also be given 2 dishonor points for issuing an unsupported report. Players with 10 or more dishonor points are temporarily prohibited from participating in PvP.
   WARNING: Abuse of the report feature may lead to your account being banned.

Notes

• The Leeching option is greyed out (i.e. cannot be selected) unless you are in an active PvP match. Rolling over the box displays the message:

"You may only report a player for leeching while participating in a Random Arena match, Alliance Battle, or Competitive Mission. You cannot report opposing players for leeching."

• You cannot use the /report command more than 20 times from the same account within a 24 hour period.
• To use this tool, the character you are reporting must be in the exact same district and outposts as yours.

Creating a support ticket

Support tickets can be created from the Guild Wars Player Support website.

See also instructions for reporting via support tickets.

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